Latest Contact Podcast Episodes
It's Giving Undercover Teacher
Try Not To Blink - April 29, 2024 11:00 - 52 minutes ★★★★★ - 63 ratingsJoin hosts Roya and Sheila on this week's episode of Try Not 2 Blink as they bring you the latest updates in the world of eyewear. You won't want to miss out on these exciting advancements, from new technology hitting the market to innovative glasses frames incorporating hearing capabilities. I...
Will Auto QA Platforms End the Era of Traditional CX Analytics?
Advice from a Call Center Geek! - April 25, 2024 16:00 - 19 minutes ★★★★★ - 66 ratingsTune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics. We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This f...
Maximizing Multi-UC Efficiency: Zooming in with iPILOT
UC Today - April 25, 2024 13:00 - 14 minutes ★★★★★ - 1 ratingIn this second episode of our Multi-UC series in partnership with Nuwave, Rob Scott from UC Today talks to Mark Bunnell, COO of Nuwave, and Jim McGarry, Head of Global Distribution at Zoom. This session is dedicated to unravelling the complexities of Multi-UC challenges within Zoom Phone enviro...
Roxanne Holt, Owner of Holt Consulting
Contacts Coaching Podcast - April 25, 2024 06:53 - 39 minutes ★★★★★ - 59 ratingsUnlocking Success in E-Commerce and Leadership with Roxanne Holt Thank you for listening. Please be sure to subscribe to our Newsletter which summarizes each episode and provides tangible takeaways. https://contactspodcast.beehiiv.com/ In this episode of the Contacts Coaching Podcast, the host ...
Teams on Steroids - How can you Supercharge Teams in your Organisation?
UC Today - April 22, 2024 12:00 - 19 minutes ★★★★★ - 1 ratingUC Today's Kieran Devlin speaks to Harkirat Degun, Product Director at Resonate. In this session, we discuss the following: What do we mean by "Teams on steroids"? How Resonate fulfils these benefits for customers across Teams Phone and collaboration spaces Teams' potential applications beyo...
FAQ: How To Start a Dry Eye Center
Try Not To Blink - April 22, 2024 11:00 - 1 hour ★★★★★ - 63 ratingsWe all know the 20/20/20 Rule but this week on Try Not 2 Blink Roya and Sheila share why they believe it may not be as beneficial as commonly thought. They discuss the unclear data surrounding the rule and provide insights into a different perspective on eye care. In addition, tune in to learn ...
Season 4: Jessie's Adoption Journey - Navigating Sibling Adoption With Additional Needs
Adoption Shared - April 18, 2024 18:00 - 54 minutesJoin host Eddie Elliott as he sits down with Jessie, who shares her journey of adopting siblings with additional needs. Throughout the conversation, Jessie offers invaluable insights into the adoption process, preparation, and emotional aspects. With candid discussion of challenges faced, Jessie...
Rafael Sevilla, AD and Head Soccer Coach at Modoc HS
Contacts Coaching Podcast - April 18, 2024 05:09 - 49 minutes ★★★★★ - 59 ratingsThis episode is brought to you by LMNT! Spelled LMNT. What is LMNT? It’s a delicious, sugar-free electrolyte drink-mix. I tried this recently after hearing about it on another podcast, and since then, I’ve stocked up on boxes and boxes of this and usually use it 1–2 times per da...
Assessing the State of AI in 2024 with Jon Arnold
UC Today - April 17, 2024 11:00 - 36 minutes ★★★★★ - 1 ratingUC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert. In this session, we discuss the following: How perception around AI has changed in the enterprise space over the past 18 months The key trends shaping AI products and services today Why vendors' ...
Mastering Supplier Selection - Finding Channel-Centric Partners
UC Today - April 17, 2024 09:00 - 16 minutes ★★★★★ - 1 ratingUC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia. In this session, we discuss the following: Deciphering which suppliers are truly 'Channel First' Evaluating how supplier services can impact your business Why do partner programmes matter? Differentiating through supplier ma...
Tips to Disrupt your Service Desk with Technology and Tactics
Advice from a Call Center Geek! - April 15, 2024 14:00 - 47 minutes ★★★★★ - 66 ratingsJoin Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded ...
A Major Retina Download
Try Not To Blink - April 15, 2024 11:00 - 1 hour ★★★★★ - 63 ratingsJoin us for an exciting new episode on Try Not 2 Blink, where Roya and Sheila share about the world of research and innovation in eye transplantation. Thanks to a generous million-dollar donation to Bascon Palmer, The Moon Shot project has launched the Whole Eye Transplant Research Initiative, a...
How to Turn Rookie Contact Center Hires into All-Stars
CallTalk™ Radio - April 10, 2024 17:00 - 32 minutes ★★★★★ - 7 ratingsMany contact center leaders struggle to get new hires up to speed, and AI will continue forcing human agents to tackle increasingly difficult sales and support scenarios. Adam Levin joins us today to discuss how to empower workers around the globe with new coaching and training tools, rather...
America's Black Capital
Making Contact - April 10, 2024 11:00 - 29 minutes ★★★★★ - 49 ratingsAmerica's Black Capital: How African Americans Remade Atlanta in the Shadow of the Confederacy” chronicles how a center of Black excellence emerged amid virulent expressions of white nationalism as African Americans pushed back against Confederate ideology to create an extraordinary locus of ach...
Leveraging AI as The Great Disrupter
UC Today - April 10, 2024 09:00 - 13 minutes ★★★★★ - 1 ratingUC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower. In this session, we discuss the following: The state of AI in 2024 and its intersection with UCaaS and CCaaS The key differences between Microsoft Co...
Building Success in Athletics: Insights from Brendan Blakely
Contacts Coaching Podcast - April 10, 2024 07:01 - 1 hour ★★★★★ - 59 ratingsBuilding Success in Youth Athletics: Insights from Brendan Blakely In this episode of the Contacts Coaching Podcast, host Justin is joined by Brendan Blakely, the Athletic Director at Head Royce School. Brendan shares his journey from being a collegiate lacrosse coach to becoming an athletic dire...
The Latest News from Enterprise Connect, RingEX, Microsoft Teams Mobile & Microsoft Decouples 365
UC Today - April 09, 2024 13:00 - 49 minutes ★★★★★ - 1 ratingWatch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest news from Enterprise ...
Steps To Prepare For the PSTN Switch-Off
UC Today - April 09, 2024 11:00 - 10 minutes ★★★★★ - 1 ratingUC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral. In this session, we discuss the following: What exactly the PSTN switch-off entails How businesses can prepare for the switch-off The benefits of VoIP for businesses
I'm So Glad You're Here
Try Not To Blink - April 08, 2024 11:00 - 1 hour ★★★★★ - 63 ratingsToday on Try Not 2 Blink, hosts Roya and Sheila will debate optometry’s role in cross-linking. They will discuss how optometrists can identify this issue when to bring it up to their patients, and how to discuss potential treatment options and referrals in an informative but not alarming way. Jo...
UCaaS: Unpacking the Challenges and Opportunities for Partners
UC Today - April 08, 2024 09:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk. In this session we discuss the following: The biggest challenge for partners selling UCaaS The role AI is playing in UCaaS migration What more vendors can do to help partner's UCaaS...
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
CX Today - April 08, 2024 09:00 - 16 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on co...
BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
CX Today - April 05, 2024 13:00 - 1 hour ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five9 prominent CX analysts to dissect the latest stories from the space - including news from Five9, Cisco, Salesforce & More. In this edition, our CX experts in...
Do You Agree? 4 Predictions for the Future of Contact Center WEM
CX Today - April 04, 2024 13:00 - 14 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Kentis Gopalla, Head of Product Ecosystem for the Zoom Contact Center & Zoom Phone. We make four predictions for the future of contact center workforce engagement management (WEM). These are: Workforce scheduling goes beyond the conventional...
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
CX Today - April 04, 2024 13:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Sean Taylor, CEO of Content Guru. In this session, Taylor shares the news that Content Guru secured the biggest CCaaS deal of 2023 while discussing: Content Guru's highlights and milestones from the past 12 months. The sectors that Content...
Gamma Launches New Brand Campaign and Return on Relationships Calculator
UC Today - April 04, 2024 12:00 - 8 minutes ★★★★★ - 1 ratingUC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert. In this session, we discuss the following: Gamma's new brand campaign The company's new relationship-focused research Gamma's new return on relationship calculator
Season 4: Navigating the Education System
Adoption Shared - April 04, 2024 11:00 - 45 minutesJoin host Eddie Elliott as he sits down with Stephen, a dedicated father and experienced educator, to discuss the challenges and triumphs of advocating for children with special educational needs (SEN). From the intricacies of securing an Education Health Care Plan (EHCP) to the conversations be...
The Origins of Zionism
Making Contact - April 03, 2024 11:00 - 29 minutes ★★★★★ - 49 ratingsFor the last 6 months, the world has been witness to a humanitarian crisis in Gaza. Outsized, and unprecedented attacks on the people of Gaza, and support from western countries for these Israeli attacks have led to a situation where Gaza is being referred to as the world’s largest open-air pris...
Darnell Harris, Athletic Director, Mission College Prep
Contacts Coaching Podcast - April 03, 2024 07:10 - 43 minutes ★★★★★ - 59 ratingsIn this episode of the Contacts Coaching Podcast, the host is joined by Darnell Harris, the Assistant Athletic Director at Mission College Prep in San Luis Obispo, California. Harris shares his extensive journey in the sports world, starting from his early days as a student and athlete at Missio...
Darnell Harris, Assistant Athletic Director, Mission College Prep
Contacts Coaching Podcast - April 03, 2024 07:10 - 43 minutes ★★★★★ - 59 ratingsIn this episode of the Contacts Coaching Podcast, the host is joined by Darnell Harris, the Assistant Athletic Director at Mission College Prep in San Luis Obispo, California. Harris shares his extensive journey in the sports world, starting from his early days as a student and athlete at Mission...
Zoom's New AI Features Put Time Back in Your Day
UC Today - April 02, 2024 09:00 - 9 minutes ★★★★★ - 1 ratingIn an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency. This interview unveils Zoom's latest grou...
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