Latest Conflict coach Podcast Episodes
Easing in instead of jumping in
Crafting Solutions to Conflict - April 25, 2024 01:00 - 4 minutes ★★★★★ - 14 ratingsWhen getting into a cold pool, lake, river, or ocean, some people want to jump in and some want to ease in. It’s a personal preference and it would be hard to say that one is genuinely better than the other. Challenging conversations may be different. Easing into a tough conversation is more l...
Giving away the things that don’t matter
Crafting Solutions to Conflict - April 18, 2024 01:00 - 3 minutes ★★★★★ - 14 ratingsMy most recent guest, Michael Phillips, talked with me about his book, The Naked Negotiator. The book’s title comes from its focus on the basics: the principles that apply across the board to all sorts of negotiations. One idea Mike shared is “giving away the things that don’t matter.” If we th...
Michael W. Phillips on “The Naked Negotiator”
Crafting Solutions to Conflict - April 11, 2024 01:00 - 24 minutes ★★★★★ - 14 ratingsMichael W. Phillips joins me to talk about his book, The Naked Negotiator. Mike chose that catchy title to capture the idea that when you strip away the specifics of a particular challenge you find the bare bones – the basic principles of negotiation. To find Mike online, search for “naked negot...
Let’s talk about gossip
Crafting Solutions to Conflict - April 04, 2024 01:00 - 4 minutes ★★★★★ - 14 ratingsCan gossip have a good side? According to social scientists, even more fundamental than answering that question is accepting that we all do it and we have for many generations. Gossip can be good. Apparently, it depends on the context. Here are some ideas from an online article posted on NBC Be...
WAIT: Why Am I Talking?
Crafting Solutions to Conflict - March 28, 2024 01:00 - 4 minutes ★★★★★ - 14 ratingsTerry Teale, my most recent guest, mentioned a useful concept: the WAIT idea. That’s W. A. I. T. A very handy and easy to understand acronym. It stands for Why Am I Talking? We can take a little time, be comfortable with silence – even if only briefly – and think before speaking. Will my cont...
Terry Teale on “The Art of Mediation”
Crafting Solutions to Conflict - March 21, 2024 01:00 - 26 minutes ★★★★★ - 14 ratingsTerry Teale visits the show this week. Terry is the co-author, along with Michael Fraidenburg, of "The Art of Mediation, Key Skills for New Mediators: Exploring Challenges, Growth, and Success in Mediation". We talk about viewing mediation as charting the course to positive change, golden quest...
Practicing pause behaviors
Crafting Solutions to Conflict - March 14, 2024 01:00 - 4 minutes ★★★★★ - 14 ratingsIn our conversation about dealing with mercurial people, especially bosses, John Volturo (my most recent guest) shared insights about what to do to regulate yourself when you realize that you should take a pause before you are entangled in disagreement, or once you are. Pause behaviors can engag...
Revisiting vs. ruminating
Crafting Solutions to Conflict - March 07, 2024 02:00 - 3 minutes ★★★★★ - 14 ratingsWhen we have been involved in an unpleasant conflict with a person or people important to us, it’s not surprising if our thoughts return to a specific event or time period. Ruminating is running the same negative thoughts through your mind over and over. You don’t serve yourself well by ruminati...
John Volturo on dealing with mercurial people
Crafting Solutions to Conflict - February 29, 2024 02:00 - 26 minutes ★★★★★ - 14 ratingsJohn Volturo, an executive coach, joins me to talk about dealing with mercurial people, especially bosses. John also offers insights on pause behaviors, empathy and why gossip is not always a bad thing. To learn more about his work and to contact John send him a message through LinkedIn: https:/...
Applying the Johari Window model
Crafting Solutions to Conflict - February 22, 2024 02:00 - 4 minutes ★★★★★ - 14 ratingsLast week, I talked about the general idea of the Johari Window Model. How do the four quadrants of the Open Area, the Blind Area, the Hidden Area, and the Unknown Area work? Full credit here to a website called HelpfulProfessor.com.: https://helpfulprofessor.com/johari-window-examples/ I encour...
Understanding the Johari Window model
Crafting Solutions to Conflict - February 15, 2024 02:00 - 4 minutes ★★★★★ - 14 ratingsThe Johari Window model is a visual framework, with four quadrants. Its goal is to improve self-awareness, including understanding your conscious and unconscious biases. The model is typically used in some sort of team setting. The workplace is the most obvious application. Extended families, to...
David Gage on partnership charters
Crafting Solutions to Conflict - February 08, 2024 02:00 - 25 minutes ★★★★★ - 14 ratingsDavid Gage visits the show to talk about the work that flows from the concept spelled out in his book, The Partnership Charter: How to Start Out Right With Your New Business Partnership (or Fix the One You’re In). The Charter goes beyond legal themes to help partners discover, discuss, and docu...
Doing what you can and then moving on
Crafting Solutions to Conflict - February 01, 2024 02:00 - 3 minutes ★★★★★ - 14 ratingsIt’s a two-step process. And the second part might be the more important. Before you move on, do what you can to improve the situation. Resolve the conflict, on your own or with professional help. Or, if that is not possible, perhaps you can mitigate it. Or perhaps just open some eyes and minds....
The power of cumulative effect
Crafting Solutions to Conflict - January 25, 2024 02:00 - 4 minutes ★★★★★ - 14 ratingsThe power of the cumulative effect is often overlooked and underestimated. Microaggressions are an excellent example of the power of the cumulative effect: the ongoing repetition of the indignities has an impact greater than one or two. My most recent guest mentioned them when discussing uncons...
Buki Mosaku on navigating unconscious bias
Crafting Solutions to Conflict - January 18, 2024 02:00 - 30 minutes ★★★★★ - 14 ratingsBuki Mosaku is the author of “I Don’t Understand: Navigating Unconscious Bias in the Workplace”. We discuss the inevitability of unconscious bias in the workplace and recognizing that it isn’t always a one-way street. We talk about simple and complex unconscious bias: how to think about bias a...
Applying The Platinum Rule in end-of life situations
Crafting Solutions to Conflict - January 11, 2024 02:00 - 5 minutes ★★★★★ - 14 ratingsThe well-known Golden Rule can fall short when applied in end-of-life situations. A research article makes the case for The Platinum Rule. The Platinum Rule: A New Standard for Person-Centered Care, by Harvey Max Chochinov, OC, PhD, MD, FRCPC : https://www.ncbi.nlm.nih.gov/pmc/articles/PMC914556...
Understanding The Platinum Rule
Crafting Solutions to Conflict - January 04, 2024 02:00 - 4 minutes ★★★★★ - 14 ratingsThe general idea of The Golden Rule is to do unto others as you would have them do unto you. Less well-known, The Platinum Rule states you should treat others the way they would like to be treated. Taking a step beyond The Golden Rule to The Platinum Rule can help us to connect better with the o...
Fan favorites of 2023
Crafting Solutions to Conflict - December 28, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsI hope that listeners have enjoyed what they have heard this year. Here are a few favorites: “We reap what we sow”, Episode 256, published on November 22, 2023. https://bit.ly/3Gdp2X5. It was followed by Episode 257: “What seeds will you sow now?”, published on November 29, 2023.https://bit.ly/4...
Nick Rion on creating “conflict-ready” relationships
Crafting Solutions to Conflict - December 21, 2023 02:00 - 24 minutes ★★★★★ - 14 ratingsNick Rion is a personal and professional relationship coach. We talk about creating relationships intentionally, understanding what we want from a relationship. Nick’s framework of ten habits can help set up a relationship to be “conflict-ready”, able to handle disagreements that inevitably happ...
The elusive perfect answer
Crafting Solutions to Conflict - December 14, 2023 03:26 - 5 minutes ★★★★★ - 14 ratingsWe can have the very best of intentions when we deeply desire the perfect answer. Most of the time, there is none. When we find ourselves with a problem to solve or a situation to deal with we can develop a laser focus, bent on discovering that perfect answer. The only solution. We can expend l...
Jay Hughes on the role of elders in flourishing families
Crafting Solutions to Conflict - December 07, 2023 02:00 - 32 minutes ★★★★★ - 14 ratingsJay Hughes is back for a second visit to the podcast. Jay has spent decades devoted to service to families. He has more insights into how to help families flourish than we can cover in a single podcast episode. Today, we are focused on a topic of particular interest to Jay: how elders help famil...
What seeds will you sow now?
Crafting Solutions to Conflict - November 30, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsLast time, I talked about seizing the opportunity to use an annual, or at least periodic, event to check in on ourselves. What seeds have we sown? What are we reaping? f you did check in, and you don’t like what you see, what seeds will you sow now? It would be good to think in terms of seeds: ...
We reap what we sow
Crafting Solutions to Conflict - November 23, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsWhen this episode publishes, it will be Thanksgiving Eve in the U.S. Let’s focus on the harvest perspective. We reap what we sow. Annual events – and those that happen more frequently but have a set occurrence – present an opportunity. We can check in on ourselves. We can take a little time to ...
Vincent Valeri on helping rising gens find their own way
Crafting Solutions to Conflict - November 16, 2023 02:00 - 23 minutes ★★★★★ - 14 ratingsVincent Valeri helps rising gen members of successful families to find their own way. As they determine what success means to them and how that relates to the broader family, they benefit from Vincent’s experience of having been part of his own family’s business as a young man. You can learn mo...
Reflections on FFI’s Global Conference: Evolving the Conversation
Crafting Solutions to Conflict - November 09, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsEvolving the Conversation: conversation is communication. And communication is essential to handling conflict well: keeping the good kind collaborative and creative and addressing the bad kind before it gets ugly. One research-based presentation I attended was about understanding the very diffe...
Kirby Rosplock on navigating conflict in the family office space
Crafting Solutions to Conflict - November 02, 2023 01:00 - 26 minutes ★★★★★ - 14 ratingsKirby Rosplock has honed her expertise in the area of family offices over a number of years. She has written – and continues to write – about insights she has gleaned and has created a learning platform to accompany her consulting practice. We talk about how to navigate conflict in the family of...
Steadfast or stubborn
Crafting Solutions to Conflict - October 26, 2023 01:00 - 4 minutes ★★★★★ - 14 ratingsWhen we hear the word steadfast, we hear something positive. Especially when applied to ourselves. Strong, committed, loyal perhaps. Stubborn? Not so positive. Particularly when applied to another person. Pigheaded. Unreasonable. Impossible to deal with. How should we navigate steadfast and stu...
The grief behind the grievance
Crafting Solutions to Conflict - October 19, 2023 01:00 - 3 minutes ★★★★★ - 14 ratingsThe word “grievance” appears regularly in the context of workplace conflict. In the U.S. and other English-speaking countries, it usually refers to a document filed by a union to raise a complaint of some sort of wrong-doing. Recently, the term “grievance” has been cropping up more and more ofte...
Thank yous past, present, and future
Crafting Solutions to Conflict - October 12, 2023 01:00 - 4 minutes ★★★★★ - 14 ratingsI am excited and proud to publish Episode 250. That’s a lot of weeks since January 2019.Big thanks to my audience, guests, podcasting pals (especially Steve, Tania, Curtis, Danny, Heidi, and Matt), my friends and family. Also, all who suggest possible topics and guests. Keep those ideas coming,...
Penny Tremblay on conflict resolution from the inside out
Crafting Solutions to Conflict - October 05, 2023 01:00 - 27 minutes ★★★★★ - 14 ratingsPenny Tremblay’s book, Sandbox Strategies for the New Workplace, Conflict Resolution from the Inside Out, has an array of insights that can be applied both in the workplace, and beyond. We talk about remembering to focus on our own role in interpersonal conflict. What pushes our buttons may no...
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