Latest Chief customer officer Podcast Episodes
CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions
CXChronicles Podcast - April 03, 2023 18:00 - 44 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona. For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profi...
CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions
CXChronicles Podcast - March 21, 2023 22:00 - 48 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #196 we welcomed Morgan J. Ingram based in Atlanta, GA. Morgan was named a 4x LinkedIn Top Sales Voice and hosts the Muffins with Morgan Podcast + The SDR Chronicles & 1UP Formula with Morgan J. Ingram,...
CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert
CXChronicles Podcast - March 13, 2023 18:00 - 45 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth an...
CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox
CXChronicles Podcast - March 09, 2023 16:00 - 48 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California. Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The t...
CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor.
CXChronicles Podcast - March 01, 2023 16:00 - 47 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands. MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidl...
CXChronicles Podcast 192 with Michael Israel Head of Field Service Evangelism at Zuper
CXChronicles Podcast - February 21, 2023 13:00 - 41 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #192 we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA. Zuper is building digital solutions to help businesses provide exceptional customer experience. Their ...
CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek
CXChronicles Podcast - February 08, 2023 14:00 - 46 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England. GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldw...
CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io
CXChronicles Podcast - January 04, 2023 14:00 - 47 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #190 we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on ...
CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy
CXChronicles Podcast - December 15, 2022 14:00 - 51 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #189 we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR. Before co-founding Sturdy, a next-gen customer intelligence solution that detects and captures critical signals from everyday ...
CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro
CXChronicles Podcast - November 30, 2022 15:00 - 50 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #188 we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, tech...
CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX
CXChronicles Podcast - November 22, 2022 12:00 - 44 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his clients by listening to them and really understanding their goals, vision, and challenges. Whether you are...
CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert
CXChronicles Podcast - November 07, 2022 18:00 - 37 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #186 we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN. Jay is a Marketing & CX expert + Hall of Fame Keynote speaker who has written countless books (including Hug Your Ha...
CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint
CXChronicles Podcast - October 25, 2022 13:00 - 41 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York. Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and...
CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge
CXChronicles Podcast - October 19, 2022 15:00 - 44 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #184 we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is the shortest phase of a company’s growth and has different value drivers to the early-stage startup and scal...
CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang
CXChronicles Podcast - October 11, 2022 17:00 - 47 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #183 we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world’s top...
CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark
CXChronicles Podcast - September 27, 2022 19:00 - 41 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allo...
CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark
CXChronicles Podcast - September 27, 2022 19:00 - 41 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily...
CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio
CXChronicles Podcast - September 21, 2022 17:00 - 42 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #181 we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN. Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, an...
CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University
CXChronicles Podcast - September 06, 2022 19:00 - 46 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. Tom is dedicated t...
CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard
CXChronicles Podcast - August 15, 2022 18:00 - 48 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #179 we welcomed Tom Randle, CEO at Geckoboard based in London, England. Originally a UX and product guy, Tom spent the early years of his career building companies like Red Gate & Huddle in London. He...
CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global
CXChronicles Podcast - August 02, 2022 16:00 - 45 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. Tomer grew his Amazon business with zero background in online sales. He has multiple brands that he sells on Amazon and built a full team in the...
CXChronicles Podcast 177 with Larry Yatch, CEO at SEAL Team Leaders
CXChronicles Podcast - July 25, 2022 17:00 - 39 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders based in Boca Raton, FL. Larry and his SEAL Team Leaders help you create, expect and empower leaders at every level, just like a SEAL team. Every ...
CXChronicles Podcast 176 with Ethan Beute, Chief Evangelist at BombBomb, Podcast Host & Best-Selling Author
CXChronicles Podcast - July 20, 2022 15:00 - 51 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #176 we welcomed Ethan Beute, Chief Evangelist at BombBomb, Host of The Customer Experience Podcast, and Wall Street Journal best-selling Author of "Human-Centered Communication" & "Rehumanize Your Busine...
CXChronicles Podcast 175 with Deon Nicholas, CEO & Co-Founder at Forethought AI
CXChronicles Podcast - July 12, 2022 16:00 - 39 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #175 we welcomed Deon Nicholas, CEO & Co-Founder at Forethought AI based in San Francisco, CA. Forethought AI is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their missio...
CXChronicles Podcast 175 with Deon Nicholas, CEO & Co-Founder at Forethought AI
CXChronicles Podcast - July 12, 2022 16:00 - 39 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #175 we welcomed Deon Nicholas, CEO & Co-Founder at Forethought AI based in San Francisco, CA. Forethought AI is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alu...
CXChronicles Podcast 174 with Gregorio Uglioni, The CX GoalKeeper
CXChronicles Podcast - June 27, 2022 20:00 - 43 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #174 we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper, based in Zurich, Switzerland. Greg has spent years helping a plethora of amazing compa...
CXChronicles Podcast 173 with Palak Dalal Bhatia, Founder & CEO at IrisAgent
CXChronicles Podcast - June 09, 2022 13:00 - 37 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #173 we welcomed Palak Dalal Bhatia, Founder & CEO at Iris Agent, based in Mountain View, CA. With proactive support and AI-powered ticket intelligence, IrisAgent makes it easy for support teams to wor...
CXChronicles Podcast 172 with Fang Cheng, CEO & Founder at Linc
CXChronicles Podcast - June 01, 2022 13:00 - 45 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #172 we welcomed Fang Cheng, CEO & Founder at Linc based in Santa Clara, CA. Linc is the only CX Automation platform built for retail that is changing the conversation in commerce. Their award winning A...
CXChronicles Podcast 171 with Alister Esam, CEO & Founder at Process Bliss
CXChronicles Podcast - May 23, 2022 19:00 - 41 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #171 we welcomed Alister Esam, CEO & Founder at Process Bliss based in Newbury, England. Process Bliss helps their customers embed process in their business to help it run like clockwork. Process Bliss...
CXChronicles Podcast 170 with Ilenia Vidili, Customer Experience & Success Expert
CXChronicles Podcast - May 16, 2022 15:00 - 38 minutes ★★★★★ - 24 ratingsSend us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #170 we welcomed Ilenia Vidili, Customer Centricity Advisor, Speaker & Author based in Milan, Italy. Ilenia has over a decade of experience in both business-to-consumer and business-to-business companie...
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