Latest Chief customer officer Podcast Episodes
Building Your Company's Voice of Customer Dashboards & Reporting
CXChronicles Podcast - April 29, 2024 16:00 - 13 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting. VOC or voice of customer has become an extremely popular topic with customer focused business leaders across the globe. There's so ...
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
CXChronicles Podcast - April 16, 2024 17:00 - 54 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several V...
Turning Customers Into Raving Fans | Mario Matulich
CXChronicles Podcast - April 02, 2024 16:00 - 44 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City. Mario and his team at CMP help companies with turning their customers into raving fans. They are the contact...
CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU
CXChronicles Podcast - March 19, 2024 20:00 - 50 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company. Simon has more than 20 year's experience in go-to-market strategy development, product marketing and ch...
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker
CXChronicles Podcast - March 12, 2024 13:00 - 49 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England. The Ei Evolution intends to achieve three things by 2030: 1) Employees experience more joy in their work as colleagues are more...
CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI
CXChronicles Podcast - March 06, 2024 14:00 - 43 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven t...
CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX
CXChronicles Podcast - February 28, 2024 18:00 - 43 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. Simon is a customer experience futurologist and thought leader who works with Company Boards a...
CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO
CXChronicles Podcast - February 19, 2024 14:00 - 35 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success. FICO provides analytics software and...
CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group
CXChronicles Podcast - February 06, 2024 18:00 - 36 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #218 we welcomed Dennis Armbruster, Executive Vice President at The Verde Group. The Verde Group is a customer experience consultancy, creating value by employing a proprietary research methodology that is based on a fundamen...
CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024
CXChronicles Podcast - January 23, 2024 16:00 - 13 minutes ★★★★★ - 24 ratingsHey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of wee...
CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP
CXChronicles Podcast - December 27, 2023 20:00 - 13 minutes ★★★★★ - 24 ratingsHey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. I hope that all of you had an awesome year and holiday season & we're beyond excited t...
CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert
CXChronicles Podcast - November 16, 2023 18:00 - 42 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about produc...
CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente
CXChronicles Podcast - November 01, 2023 14:00 - 59 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Th...
CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted
CXChronicles Podcast - October 24, 2023 16:00 - 52 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #213 we welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer...
CXChronicles Podcast 212 with Tom Martin, CEO at Glance
CXChronicles Podcast - October 17, 2023 17:00 - 53 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen s...
CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner
CXChronicles Podcast - October 10, 2023 13:00 - 48 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubS...
CXChronicles Podcast 211 with Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish
CXChronicles Podcast - October 10, 2023 13:00 - 48 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubS...
CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows
CXChronicles Podcast - October 04, 2023 20:00 - 45 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows. ServiceNow (NYSE: NOW) makes the world work better for everyone. Their cloud-based platform and solutions help digitize and unify organ...
CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism
CXChronicles Podcast - September 21, 2023 12:00 - 48 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Built by Bain, NPS Prism is a customer e...
CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder
CXChronicles Podcast - September 12, 2023 18:00 - 56 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with...
CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply
CXChronicles Podcast - August 28, 2023 16:00 - 49 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automat...
CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio
CXChronicles Podcast - August 21, 2023 17:00 - 51 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #206 we welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA. Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver s...
CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom
CXChronicles Podcast - August 08, 2023 18:00 - 47 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA. Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and apply...
CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar
CXChronicles Podcast - July 25, 2023 12:00 - 59 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia. Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019. eWebinar ...
CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass
CXChronicles Podcast - July 18, 2023 16:00 - 43 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading...
CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother
CXChronicles Podcast - June 28, 2023 15:00 - 54 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Pass...
CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs
CXChronicles Podcast - May 22, 2023 15:00 - 43 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager - CX at Owl Labs based in Boston, MA. With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cou...
CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel
CXChronicles Podcast - May 09, 2023 13:00 - 49 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel based in Santa Clara, CA. Propel helps product companies grow revenue and increase business value. Their product value management plat...
CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops
CXChronicles Podcast - May 01, 2023 13:00 - 50 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational effic...
CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX
CXChronicles Podcast - April 18, 2023 13:00 - 46 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #198 we welcomed Alex Ross, Chief Operating Officer at Hire Horatio CX based in New York, NY and Santo Domingo, Dominican Republic. Hire Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at pr...
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