Latest Anywhere Podcast Episodes
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)
Questions for now - Compelling perspectives on digital CX - June 27, 2024 11:10 - 30 minutes ★★★★★ - 3 ratingsOn this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 1...
How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand)
Questions for now - Compelling perspectives on digital CX - May 30, 2024 10:50 - 43 minutes ★★★★★ - 3 ratingsOn this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertisin...
What is the Frank And Oak secret for adapting to changing customer preferences?
Questions for now - Compelling perspectives on digital CX - April 29, 2024 08:30 - 21 minutes ★★★★★ - 3 ratingsOn this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and in...
What trends are shaping customer experiences in 2024?
Questions for now - Compelling perspectives on digital CX - March 27, 2024 10:30 - 27 minutes ★★★★★ - 3 ratingsOn this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in lev...
How can employee-facing technology improve your customer experience?
Questions for now - Compelling perspectives on digital CX - February 27, 2024 09:30 - 24 minutes ★★★★★ - 3 ratingsOn this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effectively and efficient...
I&K Time Machine: Take Your Pick
Iain Lee and Katherine Boyle - January 26, 2024 14:52 - 49 minutes ★★★★★ - 17 ratingsHosted on Acast. See acast.com/privacy for more information.
Has the time come to prioritize voice-first experiences?
Questions for now - Compelling perspectives on digital CX - January 11, 2024 09:30 - 31 minutes ★★★★★ - 3 ratingsOn this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer interactions, incre...
I&K Time Machine: I'll Chin Yer!
Iain Lee and Katherine Boyle - December 28, 2023 14:00 - 46 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Ambassador
Iain Lee and Katherine Boyle - December 28, 2023 13:35 - 48 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
Are these digital CX resolutions on your list for 2024?
Questions for now - Compelling perspectives on digital CX - December 08, 2023 23:34 - 20 minutes ★★★★★ - 3 ratingsOn this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing customer preference...
I&K Time Machine: So So So So Good
Iain Lee and Katherine Boyle - December 07, 2023 22:51 - 48 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
What do people get wrong about automation?
Questions for now - Compelling perspectives on digital CX - November 14, 2023 14:30 - 26 minutes ★★★★★ - 3 ratingsOn this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automati...
I&K Time Machine: Spiderman
Iain Lee and Katherine Boyle - October 20, 2023 09:52 - 45 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
Questions for now - Compelling perspectives on digital CX - October 13, 2023 18:46 - 26 minutes ★★★★★ - 3 ratingsOn this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's seamless, simple a...
I&K Time Machine: A Night At The Museum
Iain Lee and Katherine Boyle - October 13, 2023 12:03 - 46 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: The Love Boat
Iain Lee and Katherine Boyle - October 01, 2023 14:15 - 50 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: What's Up?
Iain Lee and Katherine Boyle - September 21, 2023 13:37 - 47 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Karen
Iain Lee and Katherine Boyle - September 14, 2023 13:48 - 46 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
How can brands rethink data security to maintain customer trust?
Questions for now - Compelling perspectives on digital CX - September 07, 2023 17:51 - 31 minutes ★★★★★ - 3 ratingsOn this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University o...
I&K Time Machine: The Dilemma
Iain Lee and Katherine Boyle - September 06, 2023 21:02 - 48 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Squid Game
Iain Lee and Katherine Boyle - August 31, 2023 13:17 - 46 minutes ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Greg Sestero (The Room)
Iain Lee and Katherine Boyle - August 22, 2023 15:57 - 2 hours ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Late Night Love
Iain Lee and Katherine Boyle - August 15, 2023 11:11 - 1 hour ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Don't Panic
Iain Lee and Katherine Boyle - August 09, 2023 01:11 - 2 hours ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Lowbrow Larry
Iain Lee and Katherine Boyle - August 01, 2023 15:23 - 2 hours ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
How can brands leverage innovation to recruit top-tier talent?
Questions for now - Compelling perspectives on digital CX - July 31, 2023 19:42 - 25 minutes ★★★★★ - 3 ratingsThe job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position themselves as emp...
I&K Time Machine: Blackpool and Green Men
Iain Lee and Katherine Boyle - July 26, 2023 16:18 - 3 hours ★★★★★ - 17 ratingsPlease enjoy this freebie from the vault. Like what you hear? Head to www.patreon.com/iainandkatherine to bag our most recent shows and lots more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Bob Mortimer
Iain Lee and Katherine Boyle - July 19, 2023 05:00 - 25 minutes ★★★★★ - 17 ratingsWhile Iain's away, please enjoy this freebie from the vault. Like what you hear? Head towww.patreon.com/iainandkatherine for loads more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Danny Wallace, Baby Beatles and Sure, Sure, Sure
Iain Lee and Katherine Boyle - July 18, 2023 05:00 - 3 hours ★★★★★ - 17 ratingsWhile Iain's away, please enjoy this free full length show from the vault. Like what you hear? Head towww.patreon.com/iainandkatherine for loads more! Hosted on Acast. See acast.com/privacy for more information.
I&K Time Machine: Becky, Brad & Keanu Too!
Iain Lee and Katherine Boyle - July 17, 2023 05:00 - 2 hours ★★★★★ - 17 ratingsWhile Iain's away, please enjoy this free full length show from the vault. Like what you hear? Head towww.patreon.com/iainandkatherine for loads more! Hosted on Acast. See acast.com/privacy for more information.
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