Latest #customer Podcast Episodes
A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines
Experience Matters - June 29, 2023 15:42 - 31 minutesJeremy Hyde packs a SERIOUS punch in this dynamic episode. From evolving customer expectations, to forging the circle of psychological safety with employees, to creating a "Voice of the Agent" playbook, this conversation has something for every CX leader.
Accelerated CX Innovation: Aaron Eden of Intuit
Experience Matters - June 13, 2023 14:36 - 32 minutesAre you feeling stuck on the path of your CX transformation? This episode with Aaron Eden of Intuit is exactly the kick you need. We share tremendous insights on how to drive customer-centric innovation that will yield huge results in an accelerated timeframe. From "The Lean Start-In" to the famo...
Embracing Voice of Customer: Jenny Dempsey
Experience Matters - May 16, 2023 15:05 - 26 minutesIn this episode, host Nate Brown is joined by Jenny Dempsey, Customer Experience Manager for Appeal Sciences for a discussion on the importance of voice of customer. Learn how it can be a rallying point for your CX team and entire company, and how to use it to beat burnout, foster engagement, cre...
A Contagious CX Energy: Octavius Rubby
Experience Matters - April 18, 2023 14:30 - 29 minutesGreat experiences are created by great people. Octavius is one of those exceptional individuals who is creating CX magic with every interaction. He is a wonderful example of the type of CX talent most organizations are desperate to find. This dialogue gives us the unique and wonderful opportunity...
The Growth Experience: Jonathan Shroyer of Arise
Experience Matters - April 04, 2023 13:09 - 31 minutesJoin Jonathan Shroyer, Chief CX Innovation Officer at Arise, as we discuss culture building, unlocking creativity across the organization, and fostering a positive growth mentality personally and professionally.
The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"
Experience Matters - March 21, 2023 13:45 - 26 minutesJoin Rick DeLisi, a master of all things customer loyalty, as he explores the increasing role of digital channels in the overall customer experience. Create seamless interactions while guiding customers to the very best resolution path!
Bringing The Pieces Together: Tanya Thomas of Experian
Experience Matters - February 10, 2023 19:11 - 34 minutesTanya Thomas is an extremely exciting example of a modern CX leader. As the Senior Director of Experience Management at Experian, she has responsibility in the areas of CX, UX, VoC, and even Employee Experience. This unified approach is generating wonderful results and accelerating the CX transfo...
Episode Four: Bringing The Pieces Together with Tanya Thomas of Experian
Experience Matters - February 10, 2023 19:11 - 34 minutesTanya Thomas is an extremely exciting example of a modern CX leader. As the Senior Director of Experience Management at Experian, she has responsibility in the areas of CX, UX, VoC, and even Employee Experience. This unified approach is generating wonderful results and accelerating the CX transfo...
The Player Experience Episode: Dylan Servantes of Hit Factor
Experience Matters - January 31, 2023 14:38 - 36 minutesJohn John Pompei of Arise and Dylan Servantes of Hit Factor as they discuss the fascinating and ever-changing landscape of Player Experience. There is so much to learn no matter what industry you are in from the dynamic things that are unfolding in the gaming space.
Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods
Experience Matters - January 10, 2023 20:00 - 27 minutesJoin Nate Brown as he interviews the incredible Shana Kelly, Senior Director of Athlete Engagement for DICK'S Sporting Goods. Shana is doing remarkable things to engage her team and her customers...creating meaningful work and generating life-long brand ambassadors along the way!
The Experience Ecosystem: Embracing It All
Experience Matters - December 08, 2022 17:19 - 21 minutesWe are BACK with the Experience Matters podcast! Things start off with a bang featuring Rich Wilder, The Director of Customer Experience at CHEP. We discuss the complexities of the larger experience ecosystem...acknowledging several things that are out of our control. Rich provides insights on ho...
Episode 009: 5 Tactical Strategies to Elevate CX Now
Experience Matters - February 09, 2022 23:14 - 37 minutesIn this podcast episode, Sean and Nate discuss: How consumer behaviors have changed drastically and what this means for brands. How to navigate the VarientVerse - saying hello to the new normal. How to better equip and protect your agents. How to leverage Mission-Driven CX and establish a Br...
Episode 008: Navigating The Arise Acquisition- What's next?
Experience Matters - December 13, 2021 12:20 - 15 minutesMeet our guests: Jonathan Shroyer has been a customer service professional and leader for over 23+ years, leading large teams at established companies such as Microsoft, Monster, Symantec, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry...
Episode 007: We have big news!
Experience Matters - November 29, 2021 14:30 - 29 minutesMeet our guests: Jonathan Shroyer has been a customer service professional and leader for over 23+ years, leading large teams at established companies such as Microsoft, Monster, Symantec, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry...
Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm
Experience Matters - July 15, 2021 12:00 - 35 minutesMeet our guests: Denise Lee Yohn has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Her keynote presentations have captivated international audiences at conferences including TEDx, the Consumer Electronics Sho...
Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson
Experience Matters - June 24, 2021 13:00 - 42 minutesWelcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results. Our host, Nate Brown is joined by ...
Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich
Experience Matters - June 10, 2021 13:00 - 42 minutesWelcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results. Our host Nate Brown is joined by P...
Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei
Experience Matters - May 14, 2021 13:10 - 34 minutesMeet our guests: Joanna Dos Santos is the Head of Customer Experience at Mid-Day Squares, a chocolate company located in Canada and currently scaling into the USA, which offers functional chocolate bars that are fully organic, vegan, nonGMO, gluten and soy free. John Pompei is a results-orie...
Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie
Experience Matters - April 29, 2021 12:00 - 33 minutesMeet our guests: Clare Muscutt is the founder of a unique community for women in Customer Experience. Launched on International Women’s Day 2021. WiCX is an online membership community for women united by a common interest in CX. It offers a platform to the women in our community, along with cu...
Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt
Experience Matters - April 15, 2021 12:00 - 27 minutesMeet our guests: Jeanne Bliss guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transforming business to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her ...
The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce
Experience Matters - November 19, 2020 01:59 - 17 minutesCristin Pierce, Director of Business Operations at Officium Labs, joins us on this special episode of the Experience Matters Podcast to tackle the challenge of creating a seamless experience with partners to accelerate results. The 3 Punches covered in this episode: How do you pick the right ...
How legal media platform curate their content ?
Nowledge - September 05, 2020 12:01 - 1 minuteNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
How PinkVilla sends exclusive Bollywood news with content marketing and editing as the prime players?
Nowledge - September 05, 2020 11:24 - 16 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
Buying and selling used cars in Indian markets made easy with CARS24
Nowledge - September 05, 2020 07:29 - 25 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
How to deal with competition in brand ?
Nowledge - September 04, 2020 13:27 - 2 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
A guide to successful user retention and engagement
Nowledge - September 04, 2020 13:23 - 3 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
The essentials of online marketing
Nowledge - September 04, 2020 13:19 - 1 minuteNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
Learning from the best, Communication content & PR
Nowledge - September 04, 2020 13:15 - 4 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
Changing the perspective of the customers and defining innovation
Nowledge - September 04, 2020 13:08 - 5 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
Learning the first step to a successful business.
Nowledge - September 04, 2020 13:03 - 6 minutesNowledge is a value-driven platform, with original podcasts for your marketing DNA. Now is the time! This podcast series is hosted by Truepush, world's #1 Free Push Notification platform For more such resources, visit- www.truepush.com/podcast
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