The Experience Ecosystem: Embracing It All

Experience Matters

English - December 08, 2022 17:19 - 21 minutes - 20 MB
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Previous Episode: Episode 009: 5 Tactical Strategies to Elevate CX Now

Next Episode: Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

We are BACK with the Experience Matters podcast! Things start off with a bang featuring Rich Wilder, The Director of Customer Experience at CHEP. We discuss the complexities of the larger experience ecosystem...acknowledging several things that are out of our control. Rich provides insights on how we can still take control and design a great overall experience!