Episode Four: Bringing The Pieces Together with Tanya Thomas of Experian

Experience Matters

English - February 10, 2023 19:11 - 34 minutes - 31.2 MB
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Previous Episode: The Player Experience Episode: Dylan Servantes of Hit Factor

Next Episode: The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

Tanya Thomas is an extremely exciting example of a modern CX leader. As the Senior Director of Experience Management at Experian, she has responsibility in the areas of CX, UX, VoC, and even Employee Experience. This unified approach is generating wonderful results and accelerating the CX transformation!