Spark Plug
113 episodes - English - Latest episode: about 1 year ago - ★★★★★ - 3 ratingsSpark Plug talks to smart people working at the intersection of business and technology, to spark authentic conversations about the future of retail, customer engagement and technology. Brought to you by the team behind Spark Loyalty — your smarter loyalty leader.
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Episodes
Ian Scott
May 12, 2022 14:00 - 45 minutes - 31.4 MBIan Scott has more than 20 years of experience within the retail and POP sectors. He has headed up business and marketing departments at several retail consulting agencies in the UK, including Tag, instinct laboratory Ltd., and UA Unibox. In 2020, he started his own consulting agency, Ian Scott Retail Consulting. And in 2022, Ian was named a Rethink Retail Top 100 Retail Influencer. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to yo...
Liza Amlani
May 05, 2022 14:00 - 28 minutes - 19.8 MBLiza Amlani is a go-to expert in retail merchandising, product creation and accelerating speed to market. She is a RETHINK Retail Top Influencer and a regular contributor to RetailWire, Bloomberg, and Forbes. Liza has more than 20 years of experience at luxury and mass merchant retailers in both regional and global markets. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the...
Thad Price
April 28, 2022 14:00 - 25 minutes - 17.6 MBThad Price is CEO at Austin-based Talroo, an award-winning talent attraction platform. He has more than 17 years of experience in online recruitment and the job search vertical, and he is a recognized thought leader in the HR/talent acquisition space. Thad uses his cross-functional experience to turn client feedback into innovative products that help companies hire better. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowSho...
James Morin
April 21, 2022 14:00 - 22 minutes - 15.1 MBJames Morin is Chief Strategy Officer at Crave Retail, a digital technology provider equipping innovative retailers with best-in-class fitting room technology. James has more than a decade of sales and operations experience across all facets of retail, D2C, eCommerce, distribution, and now SaaS Technology. Personally, he embraces a commitment to giving back and supporting local entrepreneurs through community initiatives. Thanks for listening to Spark Plug -- find all our episodes at Spark...
Julia Niiro
April 14, 2022 14:00 - 27 minutes - 18.1 MBJulia Niiro is the founder and CEO of MilkRun, an online marketplace and distribution technology that makes it easy to buy food directly from local farmers. She started MilkRun in 2018 in Portland, OR and is now preparing to scale nationally. MilkRun aims to develop an alternative to today's global food system that is better for the people eating it and growing it by simplifying local food shopping and making local food growing and logistics more efficient. Thanks for listening to Spark Pl...
Jason Goldberg
April 07, 2022 14:00 - 31 minutes - 20.9 MBJason Goldberg is a fourth generation retailer who has had a front-row seat to the digital disruption of commerce over the course of his successful career. He is currently the Chief Commerce Strategy Officer at Publicis Chicago and the Chief Strategist at Retailgeek Consulting. Jason also co-hosts the popular e-commerce podcast, The Jason & Scot Show. In 2017, Jason was inducted into the National Retail Federation’s “The List” of people shaping the future of retail. Thanks for listening to ...
Gary Hawkins
March 31, 2022 19:00 - 33 minutes - 22.8 MBGary Hawkins is the Founder and CEO of CART (Center for Advancing Retail & Technology). CART’s mission is to connect retail to new innovative capabilities through programs, events, and education. Early in his career, Gary launched one of the first loyalty programs in the US supermarket sector. He has also worked with such companies as Procter & Gamble, helping brands develop a shopper-focus strategy and leverage customer insights and analytics into collaborative marketing initiatives. Gary i...
Melissa Gonzalez
March 24, 2022 22:00 - 36 minutes - 24.1 MBMelissa Gonzalez is the founder of The Lionesque Group, an award-winning firm of experiential retail strategists and designers, as well as a Principal and Shareholder at global architecture firm MG2. Her clients to date have included Amazon, Nordstrom, and The RealReal. Melissa is the author of the book The Pop-Up Paradigm and her writing is regularly featured in Forbes, Fortune, and The Wall Street Journal. She is also the host of the Retail Refined podcast. Thanks for listening to Spark ...
Shelley E. Kohan
March 17, 2022 22:00 - 18 minutes - 11.7 MBShelley E. Kohan is a senior retail executive and consultant with more than 25 years of success in the industry. She is an Associate Professor at the Fashion Institute of Technology, and CEO & Founder of Shelmark Consulting. Shelley has been recognized as a Top 100 Global Retail Influencer by RETHINK Retail four years in a row. And she has been a featured spokesperson across many publications and media including NBC Nightly News, The Wall St. Journal, and The New York Times. Thanks for lis...
Jaime Ramirez
March 10, 2022 23:00 - 20 minutes - 13.3 MBJaime Ramirez is a RegTech leader, serial entrepreneur, angel investor, and executive professional with more than 30 years of experience in business, banking, RegTech, and information technology. For the last 18 years, he has specialized in the design and development of financial crime risk management, anti-money laundering, fraud prevention, and identity management software systems. Jaime is now the founder and CEO of Preventor, a company that provides the next generation in integrated fina...
Rob Markey, Bain & Company
March 03, 2022 23:00 - 35 minutes - 24.1 MBRob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. Rob leads the NPS Loyalty Forum and is broadly credited as the co-inventor of the Net Promoter Score (NPS). He is an expert in customer experience and loyalty, new product development, and customer service strategies. He is the co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World. Thanks for listening to Spark Plug -- ...
Daniel McCarthy, Emory University
February 24, 2022 23:00 - 27 minutes - 18.7 MBDaniel McCarthy is an Assistant Professor of Marketing at Emory University's Goizueta School of Business. He specializes in several areas of research that are pertinent to retail. Dan specializes in analyzing consumer behavior and predicting future shopping behavior. Dan’s research has been featured in several major media outlets including Harvard Business Review, Wall Street Journal, the Economist, and CNBC. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio S...
Sucharita Kodali, Forrester
February 17, 2022 23:00 - 35 minutes - 24.7 MBSucharita Kodali is a VP and Principal Analyst at Forrester. She is an expert on eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space. In her research, Sucharita covers such topics as eCommerce forecasting and trends, merchandising best practices, and conversion optimization. Previously, Sucharita was the Director of Marketing at Saks Fifth Avenue, and she has also held management positions at Toys R Us and the Walt Disney Company. Thanks for listening...
Ashley Kosak
February 10, 2022 13:00 - 33 minutes - 23.2 MBAshley Kosak is the co-founder and CEO of Green Aero, an organization dedicated to infusing sustainability into the future of space travel through producing green energy. In December 2021, Ashley published an article on Lioness sharing her story of experiencing sexual harassment while working at SpaceX. Her article went viral, prompting new conversations around sexism in STEM industries. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to...
Mariam Reza, LivePerson
February 02, 2022 16:00 - 38 minutes - 26 MBMariam Reza is the Senior Vice President of Enterprise Solutions at LivePerson, which aims to make life easier for people and brands everywhere through trusted conversational AI. She is an expert in cross-functional collaborations, customer retention, global leadership, and customer success management. Mariam holds a Diploma of Customer Contact Leadership focused in Contact Centre Management from Customer Contact Solutions. Thanks for listening to Spark Plug -- find all our episodes at Spa...
Simeon Siegel
January 27, 2022 18:00 - 41 minutes - 28.7 MBSimeon Siegel is a Managing Director and Senior Retail and eCommerce Analyst at BMO Capital Markets, a full-service North American financial services provider. Simeon has been named a Rising Star of Wall Street by Institutional Investor and a Rising Star of Equity Research by Business Insider. He has been a guest lecturer at Harvard Business School and is a regular guest on CNBC. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by...
Anne Mezzenga, Omnitalk
January 22, 2022 01:00 - 31 minutes - 21.4 MBAnne Mezzenga is an entrepreneurial Retail Executive with over 15 years in the retail, marketing, experience design, and technology industries. She is one of the founders of UrbanRoosterShop.com and Third Haus, the lab joint venture with Xenia Retail built to develop next-generation retail and mall experiences. She is also Co-CEO of Omni Talk, one of the fastest-growing content platforms in retail. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug i...
Robbie Kellman Baxter
January 14, 2022 18:00 - 35 minutes - 24.6 MBRobbie Kellman Baxter is the author of The Membership Economy and The Forever Transaction. She hosts the podcast Subscription Stories. Robbie has been focused on subscription and membership models for the past twenty years and talks to Spark Plug this week about the future of subscription and loyalty programs in retail. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the le...
Kenny Cho, Creamistry
January 06, 2022 17:00 - 14 minutes - 9.8 MBCreamistry is a U.S. based nitrogen ice cream chain with many locations in California, Texas, Louisiana, Georgia, Arizona and Nevada. The company uses all-natural and organic ingredients with more than 60-plus flavors and toppings. Creamistry has been using SnowShoe’s Spark Loyalty solution for customer loyalty for some time, and we’re excited to have Kenny Cho here as a special guest to talk about Creamistry’s success in the retail market. Thanks for listening to Spark Plug -- find all ou...
Chris Walton, Omnitalk
December 24, 2021 05:00 - 40 minutes - 27.6 MBChris Walton is co-CEO of Omnitalk, the leading retail podcast and blog. Previously, Chris was Vice President of Target’s Store of the Future project and also the Vice President of Merchandising for Home Furnishings on Target.com. Chris wraps up 2021 for Spark Plug with an overview of how the pandemic affected retail this past year, predictions for growth and future technology adoption, and a wealth of insights into how the National Retail Federation is shaping up for the annual NRF Conferen...
Ebere Anokute
December 18, 2021 00:00 - 40 minutes - 27.6 MBEbere Anokute is a writer and retail researcher based in New York. Ebere is Manager of Retail Research at JLL, a leading professional services firm that specializes in real estate and investment management. His breadth of experience and expertise ranges from luxury retail and commercial real estate to entertainment and media. He is a regular guest and contributor on JLL's YouTube series, Everything We Know About Retail. Thanks for listening to Spark Plug -- find all our episodes at Spark...
Ben Parr, Octane AI
December 09, 2021 17:00 - 32 minutes - 22.1 MBBen Parr is the President and Co-Founder of Octane AI, the zero-party data marketing platform for Shopify and Shopify Plus merchants. He is an award-winning entrepreneur, investor, journalist, and the author of the best-selling book Captivology: The Science of Capturing People's Attention. Previously, Ben was the Co-Editor and Editor-at-Large of Mashable, where he wrote more than 2,400 articles on technology, media, and startups. Ben is also a member of Forbes 30 Under 30. Thanks for listen...
Daniel Aizenman, Stantec
December 02, 2021 15:00 - 25 minutes - 17.6 MBDaniel Aizenman is a Senior Principal at Stantec, where his team envisions and creates delightful retail and commerce spaces through architectural design. His team focuses on connection and community as they build out the future of the retail experience. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happ...
Ned Hayes and Dheeraj Sanka on Spark Loyalty
November 24, 2021 09:00 - 15 minutes - 10.6 MBA special (short and sweet) holiday edition of Spark Plug -- from your retail loyalty leader. Ned Hayes, CEO of SnowShoe talks with Dheeraj Sanka of Loyalti to announce the merger and acquisition between these two leading retail technology providers. The duo keeps the focus on the retail customer experience and how to make shopping better with SnowShoe expanded loyalty offerings this holiday season, and always. (special episode hosted by Ashley Coates) Thanks for listening to Spark Plug -...
Zabe Agha, Metrical
November 18, 2021 15:00 - 40 minutes - 27.9 MBZabe Agha is the Founder and Chief Executive Officer at Metrical, the leading provider of predictive shopper engagement solutions that increase online cart creation and conversion rates, improve customer loyalty and drive increased revenue. Their AI-based software enables retailers to optimize their digital funnel by predicting customer behavior, engaging customers in real-time, and enhancing their overall experience. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug....
Bobby Marhamat, Raydiant
November 12, 2021 04:00 - 26 minutes - 18.4 MBBobby Marhamat is the CEO of Raydiant, an innovative platform that delivers a personalized and unique in-store experience for retail customers. He is a Forbes Development Contributor writer on topics around sales strategy and management, operations management, and sales and marketing. Bobby discusses Raydiant's new State of Consumer Behavior Report 2021 with Spark Plug. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe....
James Cook, JLL
November 04, 2021 17:00 - 28 minutes - 19.3 MBJames Cook is the Americas Director of Retail Research for international real estate firm JLL. His research focuses on the retail real estate industry and delivers broad sector analyses for retail property markets in the Americas. With this intelligence, he produces industry-leading retail research. James also hosts the Where We Buy podcast where he discusses two of his favorite topics: retail and real estate. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio ...
Trevor Sumner, CEO of Perch (Part 2)
October 29, 2021 15:00 - 22 minutes - 15.4 MBTrevor Sumner is the CEO of Perch, a recognized leader in in-store product engagement marketing, interactive retail displays and augmented reality. Perch was named a Top Tech Company to Watch by Forbes and has won numerous Clio, Fast Company, Edison, Bloomberg and Digi awards. Trevor is regularly cited in industry media such as Mashable, TechCrunch, Inc, Forbes, Business Insider, and VentureBeat. (Part 2 of 2) Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio ...
Trevor Sumner, CEO of Perch
October 22, 2021 20:00 - 27 minutes - 18.9 MBTrevor Sumner is the CEO of Perch, a recognized leader in in-store product engagement marketing, interactive retail displays and augmented reality. Perch was named a Top Tech Company to Watch by Forbes and has won numerous Clio, Fast Company, Edison, Bloomberg, and Digi awards. Trevor is regularly cited in industry media such as Mashable, TechCrunch, Inc, Forbes, Business Insider, and VentureBeat. (Part 1 of 2) Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio ...
Carl Boutet, author of The Great Acceleration
October 14, 2021 12:00 - 42 minutes - 29.3 MBCarl Boutet is the author of The Great Acceleration: The Race to Resilience. He is an executive advisor to retailers, global brands and leading businesses worldwide who want to leverage their use of technology, analytics and design to improve their business outcomes. Carl was recently named one of the Top 100 Global Rethink Retail most influential retail thinkers in 2021. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowSho...
David Adelman
October 07, 2021 17:00 - 37 minutes - 26 MBDavid Adelman, CEO and Founder of The Adelman Group, has over 30 years of experience in retail store development, sales, marketing, and operations. He is also a prominent strategist, blogger and thought leader in the retail space. His organization, T.A.G., has a mission to help brick and mortar businesses adapt to today’s rapidly changing consumer demands by identifying pain points through a customer experience audit to help improve stores’ customer experience platform. Thanks for listenin...
Paula Thomas, Let's Talk Loyalty
October 01, 2021 18:00 - 31 minutes - 21.8 MBPaula Thomas is the creator of the popular "Let's Talk Loyalty" podcast and the author of a variety of articles on global best practices in convenience retail. With over twenty years of experience delivering tangible results for some of the world's top brands, her clients have included Telefonica O2 Ireland, Electric Ireland, AIB, Avios, and The Entertainer Group. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, th...
Rick Turoczy, Portland Incubator Experiment (PIE)
September 23, 2021 14:00 - 35 minutes - 24.5 MBRick Turoczy is the co-founder and general manager of the Portland Incubator Experiment (PIE), a well-known startup accelerator, as well as the editor and creator of Silicon Florist, Portland's original tech blog. Rick has contributed heavily to the tech scene in the Pacific Northwest and beyond, and joins Spark Plug to talk about startup formation, diversity in startups, startup heartaches, startup triumphs, and startup successes. Thanks for listening to Spark Plug -- find all our episode...
Bob Phibbs, The Retail Doctor
September 16, 2021 20:00 - 41 minutes - 28.6 MBBob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, motivational business speaker, and founder of SalesRX. Bob has worked with over a thousand retail executives from many of the Fortune 500, including Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, T-Mobile, Trek, and American Express. Last year, Bob was awarded the World Retail Forum’s Innovation Leadership Award 2020 in recognition of his effort...
Cate Trotter, Insider Trends (Part 2)
September 09, 2021 22:00 - 17 minutes - 11.8 MBCate Trotter, of Insider Trends has launched two successful businesses and has been named a Future 100 and Startup 100 entrepreneur. Insider Trends delivers omnichannel strategy to large retailers based on data-driven insights. The team works with global brands and retailers, including Walmart, Converse, Facebook, Ikea, and many more. (Part 2) Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provider o...
Cate Trotter, Insider Trends (Part 1)
September 03, 2021 21:00 - 20 minutes - 14.3 MBCate Trotter of Insider Trends has launched two successful businesses and has been named a Future 100 and Startup 100 entrepreneur. Insider Trends delivers omnichannel strategy to large retailers based on data-driven insights. The team works with global brands and retailers, including Walmart, Converse, Facebook, Ikea, and many more. (Part 1 of 2) Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provid...
Christine Russo
August 27, 2021 19:00 - 22 minutes - 15.8 MBChristine Russo has a storied history in retail leadership, from her early positions at Deloitte, J.Crew, and Kenneth Cole to her leadership of brick and mortar expansion for Alice & Olivia. She’s also taught classes in global retail at the Fashion Institute of Technology, and served as a consultant in retail strategies for many companies. Today, Christine helps retailers solve major pain points, understand and use new technical solutions and digitize their brick and mortar locations. Thank...
Tiffany Shi, VP of Product, ShopShops
August 19, 2021 18:00 - 24 minutes - 16.6 MBTiffany Shi is the Vice President for Product and Growth at ShopShops. ShopShops is a global shopping app that mimics the fun of in-person shopping through the magic of livestream video. By enabling dynamic host sellers to grow a following based on their ability to curate and sell products they make or love, ShopShops is creating an exciting new way to shop. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the lead...
Carol Spieckerman of Spieckerman Retail
August 13, 2021 19:00 - 24 minutes - 17.1 MBCarol Spieckerman is a frequent speaker, thought leader, consultant, and strategist whose organization puts on events, such as Platform Positioning workshops around the world. She conducts workshops, presentations and business development trainings that bring retail smarts and doable tactics to companies and trade groups around the world. As she says, she helps a “crazy diverse” group of brand marketers, agencies, solution providers, and tech companies navigate retail from now to next. Than...
Shannon Atkinson, CEO of CHNL
August 05, 2021 16:00 - 17 minutes - 12.3 MBShannon Atkinson is the founder of Portland-based CHNL, a new media brand launching this month. An impressive background at Salesforce, Zapproved, CrowdCompass and Nike led Shannon to launch his new media-focused startup. CHNL gives content creators the ability to reach their audience on any platform and monetize through a new model that chokes off disinformation. Changing the model of how news comes to us, CHNL plans to revolutionize the media landscape. Thanks for listening to Spark Plug ...
Jennifer DiPasquale, Total Retail + Women in Retail Leadership Circle
July 30, 2021 22:00 - 23 minutes - 15.9 MBJennifer DiPasquale is the President and Co-Founder of Women in Retail Leadership Circle, an association for executive females at leading retailers and brands, as well as the Co-Founder of Total Retail, a premier digital publication. In working with her retail clients, Jennifer helps leading brands find their unique proposition in the omnichannel retail market. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the le...
Paula Macaggi, Media Account Executive at RETHINK Retail
July 23, 2021 15:00 - 22 minutes - 15.4 MBPaula Macaggi of RETHINK Retail is an international expert on retail. Based out of Portugal, Paula helps retail brands communicate their stories. She has a passion for understanding consumer behavior, market trends, and international marketing. Paula provides insight on global trends in retailing and the future of in-store shopping. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyal...
Retail Expert Dana Telsey, CEO of Telsey Advisory Group
July 15, 2021 12:00 - 23 minutes - 15.9 MBDana Telsey is the CEO and chief research officer of the Telsey Advisory Group. Her team leads the industry in retail advisory and equity analysis covering all segments of the retail industry. Dana also serves as a trustee for the International Council of Shopping Centers and has been recognized as one of Barron's 100 Most Influential Women in U.S. Finance. Dana is a regular contributor to CNBC. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is b...
Dheeraj Sanka, Loyalti (Simply Modern Business)
July 08, 2021 17:00 - 22 minutes - 15.3 MBDheeraj Sanka has a rich history in startups, retail systems and loyalty programs. His successful company Simple Modern Business runs Loyalti and a series of other new initiatives. As long-term partners with SnowShoe, Loyalti provides business owners with better insights into the effectiveness of their loyalty program and also helps them engage directly with retail customers. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by Sno...
Matt Blumberg, author of Startup CXO: A Field Guide to Scaling Up Your Company’s Critical Functions and Teams (part 2)
July 02, 2021 14:00 - 19 minutes - 13.4 MBThe new book Startup CXO is designed to help each functional leader understand how their function scales, what to anticipate as they scale, and what things to avoid. In this second part of our two-part interview with Matt Blumberg, he describes product, finance, diversity, and engineering as critical functions that any startup team can learn to improve. Read more about his team’s hard-won wisdom in the new book Startup CXO. (Part 2 of 2) Thanks for listening to Spark Plug -- find all our ...
Matt Blumberg, author of Startup CXO: A Field Guide to Scaling Up Your Company's Critical Functions and Teams (part 1)
June 26, 2021 00:00 - 21 minutes - 14.5 MBThe new book Startup CXO is designed to help each functional leader understand how their function scales, what to anticipate as they scale, and what things to avoid. Matt Blumberg and his team understand the scaling challenges faced by startup executives—they’ve been there and done that multiple times over multiple decades. Along the way they learned what worked and what didn’t work, and they share their lessons learned in Startup CXO. (Part 1 of 2) Thanks for listening to Spark Plug -- ...
Matt Blumberg, author of Startup CXO: A Field Guide to Scaling Up Your Company's Critical Functions and Teams
June 26, 2021 00:00 - 21 minutes - 14.5 MBThe new book Startup CXO is designed to help each functional leader understand how their function scales, what to anticipate as they scale, and what things to avoid. Matt Blumberg and his team understand the scaling challenges faced by startup executives—they’ve been there and done that multiple times over multiple decades. Along the way they learned what worked and what didn’t work, and they share their lessons learned in Startup CXO. (Part 1 of 2)
Rachel Michelin, California Retailers Association
June 18, 2021 18:00 - 32 minutes - 22.7 MBRachel Michelin, the President of the California Retailers Association, speaks about the recovery of the retail industry in California and her representation of the state's retail interests throughout the nation from small brick and mortar, to franchises to national retailers and online merchants. Rachel is a Senior Fellow of the American Leadership Forum. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio Spark Plug is brought to you by SnowShoe.io, the leadin...
Steve Dennis, author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption
June 10, 2021 23:00 - 35 minutes - 24.4 MBRetail industry thought leader Steve Dennis has authored a new book that unpacks the trends that are squeezing traditional stores. In our Spark Plug interview, Steve introduces presents eight essential strategies for visionary retail leaders who are prepared to reimagine the customer experience in the age of digital disruption. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical. Read more: Remarkable Retail: How to Wi...
Steve Dennis, author of Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption
June 10, 2021 23:00 - 35 minutes - 24.4 MBRetail industry thought leader Steve Dennis has authored a new book that unpacks the trends that are squeezing traditional stores. In our Spark Plug interview, Steve introduces presents eight essential strategies for visionary retail leaders who are prepared to reimagine the customer experience in the age of digital disruption. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical. Read more: Remarkable Retail: How to Wi...