Sit Down Startup
122 episodes - English - Latest episode: about 1 month ago -Here’s how to startup. Even when the world goes topsy-turvy.
From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.
Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
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Episodes
Modern Health’s Alyson Watson on staying focused when navigating changes
May 18, 2022 19:27 - 14 minutes - 1 MBModern Health first opened its virtual doors in 2017 and has since grown to 400 employees — experiencing a surge in demand as a result of changing perceptions towards mental health. We caught up with Founder & CEO Alyson Watson to talk about: How focusing on the big picture is key in periods of growth Looking at business objectives to find out where to prioritize resources The importance of looking after and supporting your own team Check out Firstbase: 15% Off the $399 All Included ...
[$4.2B Valuation] Outreach’s Founder & CEO, Manny Medina on nailing the basics
May 11, 2022 21:48 - 18 minutes - 1 MBWhen sales software company Outreach began back in 2014, there were three people making the amount of sales a team of 20 would. Today, they have 1,000 employees across the world and over 5,000 customers. We were joined by Co-Founder & CEO Manny Medina to discuss: Encouraging your employees to be high performers in and outside the organization Using feedback to understand what you’re doing right and where you can improve The importance of prioritizing customer retention before expansion ...
DocSend’s Russ Heddleston on the importance of getting product pricing right
May 04, 2022 20:25 - 18 minutes - 1 MBSince launching at New York’s TechCrunch Disrupt back in 2014, DocSend was acquired by Dropbox in March 2021 and has brought on over 20,000 customers. In our Season 5 opener, Adam sat down for a virtual coffee with Co-Founder Russ Heddleston to get the lowdown on: How word of mouth is still important to achieve growth Using customer feedback as a base for making improvements Why founders should monetize their products from the get-go
Jane Technologies’ Socrates Rosenfeld on industry building
March 31, 2022 03:11 - 15 minutes - 1 MBSince 2015, Jane Technologies has been revolutionizing the world of e-commerce, providing a channel for cannabis businesses to get their product directly to consumers' homes. We talked to Founder & CEO Socrates Rosenfeld to learn more about: Market innovation through product development Focusing on long term strategies UPC codes and product data in e-commerce Shout out to our top partner Segment! Here’s a link to get $50k in free credits: https://bit.ly/3wdhYGb
Sense360’s Eli Portnoy on getting the most from your data and the power of cold-reach email
March 16, 2022 23:03 - 12 minutes - 1 MBFounded in 2014 and acquired by Medallia in September 2020, Sense360 offers businesses clearer insights on customer behavior through data. We met for a virtual chat with Founder & CEO Eli Portnoy to find out more about: Prioritizing value at every step of your pitch Effective cold outreach strategies Leverage your existing data to engage prospects Shoutout to our top partner Deel! They are a global hiring platform that makes it easy to hire anyone in a new country in minutes.
Sense360’s Eli Portnoy on getting the most from your data and the power of cold-reach email
March 16, 2022 19:03 - 12 minutes - 10.4 MBFounded in 2014 and acquired by Medallia in September 2020, Sense360 offers businesses clearer insights on customer behavior through data. We met for a virtual chat with Founder & CEO Eli Portnoy to find out more about: Prioritizing value at every step of your pitch Effective cold outreach strategies Leverage your existing data to engage prospects Shoutout to our top partner Deel! They are a global hiring platform that makes it easy to hire anyone in a new country in minutes.
OLO (NYSE) Founder & CEO Noah Glass talks about segmentation & the demonstration effect
March 10, 2022 01:35 - 20 minutes - 1 MBAfter 16.5 years in business and a half a billion-dollar IPO, Olo still has that “day-one energy” and lives by its original vision: to enable restaurants to meet the needs of on-demand consumers. We caught up with Founder & CEO, Noah Glass to discuss: How to best segment in the early days How to leverage the demonstration effect to create FOMO with prospects How resilience is the best founder superpower
ZoomInfo’s CEO, Henry Schuck; Prioritizing Go-to-market-fit & Getting to $800M ARR
March 02, 2022 16:26 - 17 minutes - 1 MBOver the past five years, ZoomInfo has grown 10X to an $800 million dollar run rate business with over 3,000 employees and 25,000 customers. We sat down with Founder and CEO Henry Schuck to hear a few of his growth strategies. Here are a few things we talked about: Prioritize your go-to-market fit Increase expansion with CDRs (customer development reps) Never stop listening to prospect calls
ZFW’s Madhav Kasturia on pandemic pivots
November 16, 2021 14:57 - 17 minutes - 24.4 MBGoing from a small takeout store to a hyperlocal fulfillment platform in 6 years, ZFW Hospitality has a story to tell. We spoke with their Founder, Madhav Kasturia — one of India’s youngest serial restaurateurs — about: Lockdown lessons and the impact on the hospitality industry Decision making in challenging situations Empowering customers through a great experience
Accion’s Matt Schaar on building a financially inclusive world
November 09, 2021 10:26 - 31 minutes - 43.8 MBAccion Venture Lab provides support to early-stage startups looking to tackle financial exclusion around the world. Zendesk’s Adam O’Donnell sat down with Accion’s Senior Director Matt Schaar for a chat about: Strategy development with founders The importance of product market fit Why low-income customers shouldn’t be overlooked
Guava’s Kelly Ifill on helping Black owned businesses to close the wealth gap
November 02, 2021 07:00 - 23 minutes - 32.9 MBGuava is a banking hub for Black entrepreneurs, aimed at closing the wealth gap. CEO & Founder, Kelly Ifill has a virtual coffee chat with Adam about: Authenticity in startups Guava’s customer journey How they are helping to shrink financial inequality among small business owners
$469M Raised, Capchase’s CEO, Miguel Fernandez on funding startups with future revenue
October 26, 2021 13:57 - 31 minutes - 1 MBRapidly expanding Fintech company, Capchase, partners with startups to help them tap into upfront capital in order to grow. Zendesk’s Adam O’Donnell and Capchase CEO & Co-Founder Miguel Fernandez dive into: His personal path to entrepreneurship What it takes for a startup to succeed Customer centricity: the importance of action over words How Capchase raised over $500mil in equity in one year
Capchase’s Miguel Fernandez on funding startups with future revenue
October 26, 2021 09:57 - 31 minutes - 43 MBRapidly expanding Fintech company, Capchase, partners with startups to help them tap into upfront capital in order to grow. Zendesk’s Adam O’Donnell and Capchase CEO & Co-Founder Miguel Fernandez dive into: His personal path to entrepreneurship What it takes for a startup to succeed Customer centricity: the importance of action over words How Capchase raised over $500mil in equity in one year
ERA’s Jonathan Axelrod on prioritizing the customer for growth
October 19, 2021 13:05 - 32 minutes - 1 MBCombining seed capital and hands-on support, Entrepreneurs Roundtable Accelerator has gained the title of NYC’s top technology accelerator and early-stage venture capital firm. We sat down with serial entrepreneur and ERA Co-Founder, Jonathan Axelrod to talk about: How ERA helps founders learn, fail and succeed faster The need for agility and a customer-driven mindset for growth Stories of companies that led successful pivots
Ada’s Mike Murchison on scaling customer experience
October 13, 2021 00:43 - 35 minutes - 1 MBUsing AI as fuel, Ada equips companies with everything they need to make personalized customer experiences at scale. And all without the help of an engineer. Co-Founder and CEO Mike Murchison takes us behind the scenes of Ada in this discussion about: How to free up live agents and focus on more creative work What to look at when building software Behavior traits among top leaders
Pachama’s Diego Saez Gil on building startups that make a true difference
October 05, 2021 19:11 - 36 minutes - 1 MBPachama is on a mission to remove carbon from the atmosphere — with the aim of protecting and restoring forests globally. Through machine learning, the startup monitors carbon capture and finances both conservation and reforestation projects. Zendesk’s Brad Bowery chats with Co-Founder and CEO Diego Saez Gil about: How to help companies and consumers navigate carbon removal and offsetting The importance of finding solutions to climate change Building trust in the marketplace with a long...
Lang.ai’s Jorge Peñalva on powering customer experience with AI
September 28, 2021 20:04 - 29 minutes - 1 MBLang.ai is a no code AI platform designed to help CX teams automate repetitive tasks. This startup is breaking the stereotype that AI is built for engineers by engineers. Zendesk’s Pedro Muller sits down with Co-Founder Jorge Peñalva to discuss: How AI boosts efficiency and prepares companies for the unexpected The importance of tagging systems in early stage startups Lang.ai’s role in freeing up operators to focus on creativity
Highlights episode: Making it through a pandemic
July 28, 2021 15:27 - 32 minutes - 1 MBIn this episode, we reflect on how two startups navigated a rocky year. Our hosts, Pedro Muller and Tara McCann, handpick their favorite moments with past guests from TravelNest and Wavy. Both businesses found unique ways to grow, even during the pandemic. Find out some of their top lessons, including: Switching strategies in times of crisis Ways to put your customers first How customer experience starts with employee experience
Live episode: Creating the future of skin health
June 22, 2021 10:00 - 41 minutes - 1 MBIn our first episode recorded on Clubhouse, we invited the Co-Founders of OneSkin onto the show. OneSkin develops products to improve “skinspan”, and was founded by Brazilian entrepreneurs, Alessandra Zonari and Carolina Oliveira. Join their conversation with Zendesk’s Pedro Muller to learn: The unique challenges of growing a startup in a new country Creating a business based on a love of science How to identify a specific customer profile
Product School’s Carlos Gonzalez de Villaumbrosia on unifying product with customer experience
May 25, 2021 14:18 - 31 minutes - 1 MBCarlos Gonzalez de Villaumbrosia is the CEO and Founder of Product School, the global leader in product management training. Since 2014, the community has grown to more than one million people. In this episode, Carlos shares his experiences from the digital product world, in a conversation with Shawna Wolverton, Executive Vice President of Product at Zendesk. Learn about: The bootstrap approach to building a community-centric business The role of a product manager in early stage startup...
Kaizo’s Christoph Auer-Welsbach on hacking Zendesk Marketplace
May 18, 2021 11:00 - 37 minutes - 1 MBChristoph is the Co-Founder and Co-CEO of performance management platform, Kaizo. An entrepreneur and investor with a passion for ecological innovation, he’s also kicking goals with non-profit City AI, and the revolutionary domain name marketplace DAN.COM. In this episode, Christoph is in conversation with Zendesk’s Pedro Mueller. Find out: Kaizo’s journey in building tools for support heroes Best practices for growing in the Zendesk Marketplace—the one-stop shop for apps and integration...
Atman’s Pedro Sorren on inevitable founders
May 11, 2021 11:00 - 40 minutes - 1 MBPedro Sorren is the founder of Atman, an early-stage venture capital firm. The firm has seeded category-defining companies, like Coinbase, Instacart, GitLab, and Webflow. In this episode, Pedro shares a virtual espresso with Zendesk’s Pedro Muller. Listen to the pair chat about: Why the venture capital industry needs innovation Entrepreneurship in Silicon Valley versus Latin America The mighty force of “inevitable” founders who don’t give up
Finimize’s Max Rofagha on becoming your own financial advisor
May 04, 2021 11:00 - 31 minutes - 1 MBFinimize is working on making finance a breeze. The London-based startup gives people information and tools that empower them to make smarter decisions about finance. In this episode, Founder and CEO, Max Rofagha, is in conversation with Zendesk’s Tara McCann. Learn about: Putting in the grind to reach critical mass The power of driving community and brand equity How to align your business model with your consumers
Alexis Ohanian on the reality of venture
April 27, 2021 19:41 - 43 minutes - 39.9 MBAlexis Ohanian is best known as the co-founder of Reddit. But his impact goes far beyond the iconic website. He was an early stage investor in Coinbase, a partner at Y combinator, and is now the founder of new investment fund, Seven Seven Six. In this special episode, Alexis grabs virtual coffee with Kristen Durham, VP of Startups at Zendesk. He shares all things entrepreneurial, including: The power of community-driven startups How companies born in the age of social media stand out H...
bud.com’s Justin Hall on making it in a fresh industry
April 20, 2021 10:30 - 32 minutes - 1 MBIn 2019, legal cannabis business sales hit an all-time high of $12 billion. In this episode, get insights on being the first in a fresh industry. Hear Justin Hall, Founder and CTO of Bud.com, in conversation with Zendesk’s Pedro Muller, as he clears the smoke on building a cannabis startup. Find out: The blazing journey of bud.com, starting with a domain purchase in1994 How to enable customer support teams to educate users Growing a business in a highly legislated industry
Unstack’s Grant Deken on helping businesses be digital-first
April 13, 2021 11:00 - 29 minutes - 1 MBUnstack is a no-code marketing platform for startups. It aims to replace systems like WordPress with all the tools that teams need to win in the digital economy. Learn about Unstack’s journey direct from Founder and CEO, Grant Deken, as he chats with Zendesk’s Tara McCann on: Identifying the problem and building the ultimate solution The power of building community to improve loyalty Advice on creating a strong feedback loop with early customers
Unstack’s Grant Deken on helping businesses be digital-first
April 13, 2021 07:00 - 29 minutes - 26.9 MBUnstack is a no-code marketing platform for startups. It aims to replace systems like WordPress with all the tools that teams need to win in the digital economy. Learn about Unstack’s journey direct from Founder and CEO, Grant Deken, as he chats with Zendesk’s Tara McCann on: Identifying the problem and building the ultimate solution The power of building community to improve loyalty Advice on creating a strong feedback loop with early customers
Defy’s Madison McIlwain on breaking into venture capital
April 06, 2021 11:30 - 31 minutes - 1 MBDefy is an early-stage focused venture fund based in Silicon Valley. In this episode, Madison McIlwain, a Partner at Defy, catches up with Pedro Muller, GM of Startups at Zendesk. The pair discuss Madison’s journey from growing up chatting entrepreneurship at family meals, to transitioning out of the corporate world. Learn about: The role of Venture Capital on the startup ecosystem How innovative investors are making it easy for founders to grow their business Advice for getting backe...
Vindi’s Rodrigo Dantas on finding success in emerging markets
March 30, 2021 11:30 - 32 minutes - 1 MBVindi is a leader in payment solutions in Brazil. The startup was one of the first SaaS businesses in Brazil, and was recently acquired when it hit $33 million in valuation. Co-Founder and CEO, Rodrigo Dantas, is in conversation with Maira Gracini, Senior Director of Marketing LATAM at Zendesk. You’ll get insights on: Challenges unique to growing a startup in Latin America How to hire and train talent to build a world-class team Getting an edge on Silicon Valley and competing with big n...
Mary Louise Cosmetics’ Akilah Releford on following good ideas
March 23, 2021 11:30 - 22 minutes - 1 MBMary Louise Cosmetics is a natural and organic skincare brand. Founded in 2017, CEO, Akilah Releford, was inspired by many of the homemade beauty remedies used by her grandmothers. So, she started the company in her university dorm room. In this episode, hear Akilah in conversation with Marissa Tree, Zendesk’s Senior Director of Public Relations. Learn: Why a good business idea is always worth following through on The power of frugal bootstrap founders to investors and VCs How to avoid...
Dispatch Goods’ Lindsey Hoell on building sustainable solutions
March 16, 2021 11:30 - 21 minutes - 1 MBDispatch Goods is a zero-waste alternative for restaurant delivery. The startup provides reusable to-go containers for restaurants, so customers always have a sustainable option. Join CEO, Lindsey Hoell, in conversation with Zendesk’s Corporate Social Responsibility Director, Todd Lineart. Get insights on: Taking action to support business to be more sustainable Making it simple for people to choose eco-friendly restaurants Unique challenges as a female founder The value of customer...
(Live episode) How to find your product market fit
March 09, 2021 12:30 - 50 minutes - 1 MBEveryone knows the value of understanding your product market fit. But getting there is never straightforward. For this live episode, we’re delighted to share a recording of a Zendesk webinar, in partnership with Pendo. Listen for insights and practical advice from two product experts: Mike Gozzo, VP of Product at Zendesk, and Eric Boduch, Co-founder at Pendo. You’ll learn: How to define product market fit is and measure it effectively The right time to prove your fit—should you ever sto...
Wavy’s Victor Lebeau on helping beauty services scale
March 02, 2021 12:30 - 21 minutes - 1 MBWavy aims to bring simplicity to hair and beauty salons. It’s a simplified cash register app and booking app solution that gets to the heart of what counts: saving time. Join Victor Lebeau, CPO & Co-Founder in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing for EMEA on: Why agility is vital in order to respond to shifts in customer sentiment All the ways Wavy prioritizes customer relationships Supporting remote teams during tough times
LeaseQuery’s George Azih on making accounting easy
February 23, 2021 12:30 - 35 minutes - 1 MBLeaseQuery is a cloud-based lease accounting software. Its CEO and Founder, George Azih, took the idea from a one-person startup to a thriving company with 180 employees—in less than six years. The entrepreneur talks with Zendesk for Startups whiz, Brad Bowery, on The rollercoaster journey towards record-breaking growth Getting to the heart of understanding your customers How a 3-year subscription model proved to be a recipe for success
Freshly’s Michael Wystrach on the future of food
February 16, 2021 12:30 - 25 minutes - 1 MBFreshly is a meal delivery service that not only provides nutritious meals, but cares about reducing the food waste caused by the grocery supply chain. In this episode, CEO and Co-Founder, Michael Wystrach, chats with Zendesk’s Chief Marketing Officer, Jeff Titterton, on Freshly’s unique journey hacking the food industry. Together, they dish insights on: The power of identifying your core customer How to scale a food business Freshly’s approach to reducing environmental footprints
TravelNest’s Rebecca Moore on strong leadership in times of flux
February 09, 2021 13:46 - 49 minutes - 1 MBTravelNest is on a mission to reinvent the way hosts market their rental properties. The Edinburgh-based startup solves the problem of low occupancy by improving visibility and boosting bookings. From one Chief Operating Officer to another, TravelNest’s Rebecca Moore and Zendesk’s Peter Lorant get together (virtually) to chat: The fast-growth journey of a company that bridges tech and travel How COVID-19 is impacting the travel industry Robust and inspirational leadership amid uncertai...
TravelNest’s Rebecca Moore on strong leadership in times of flux
February 09, 2021 08:46 - 49 minutes - 45.8 MBTravelNest is on a mission to reinvent the way hosts market their rental properties. The Edinburgh-based startup solves the problem of low occupancy by improving visibility and boosting bookings. From one Chief Operating Officer to another, TravelNest’s Rebecca Moore and Zendesk’s Peter Lorant get together (virtually) to chat: The fast-growth journey of a company that bridges tech and travel How COVID-19 is impacting the travel industry Robust and inspirational leadership amid uncertai...
Ameelio’s Uzoma Orchingwa on changing the future of prison communications
February 02, 2021 13:00 - 18 minutes - 1 MBIn 2020, a couple of bright and compassionate Yale students decided to do something about the captive $1.2B prisons telecommunications industry. They founded technology nonprofit, Ameelio, to provide free communication tools for incarcerated people to connect with their families and loved ones. Learn from Co-Founder, Uzoma Orchingwa, on: How Ameelio is decoupling incarceration and profit Overcoming technical hurdles of providing free communications The value of human connection
Raheem’s Brandon D. Anderson on using AI to end police violence
January 26, 2021 13:00 - 43 minutes - 1 MBIn the United States, 93% of people who experienced police brutality, but did not report it. The independent service, Raheem, is working to change that. Raheem builds tools for communities to report and track police, and leverages open complaint data to find ways to respond to conflict with care. In this episode, learn important insights from Founder, Brandon D. Anderson, on: Ending policy terror against Black people in the United States Building a team of incredible organizers, policy ex...
Brandon D. Anderson on using AI to end police violence
January 26, 2021 08:00 - 43 minutes - 40.2 MBIn the United States, 93% of people who experienced police brutality, but did not report it. The independent service, Raheem, is working to change that. Raheem builds tools for communities to report and track police, and leverages open complaint data to find ways to respond to conflict with care. In this episode, learn important insights from Founder, Brandon D. Anderson, on: Ending policy terror against Black people in the United States Building a team of incredible organizers, policy ex...
Novo’s Michael Rangel on building a customer-centric Fintech
January 18, 2021 21:40 - 25 minutes - 1 MBMichael Rangel, Founder and CEO of Novo, believes all founders are a little outrageous. But that didn't stop him from creating Novo, a powerfully simple banking platform built for the modern entrepreneur. Since its founding, Novo has experienced fast growth and continues to do so, even during a pandemic. It’s a big credit to their laser focus on customer experience. Learn about: The process behind Michel founding Novo Why Novo chose to become a B2B vs. B2C banking platform The challeng...
Michael Rangel on building a customer-centric Fintech
January 18, 2021 16:40 - 25 minutes - 23.1 MBMichael Rangel, Founder and CEO of Novo, believes all founders are a little outrageous. But that didn't stop him from creating Novo, a powerfully simple banking platform built for the modern entrepreneur. Since its founding, Novo has experienced fast growth and continues to do so, even during a pandemic. It’s a big credit to their laser focus on customer experience. Learn about: The process behind Michel founding Novo Why Novo chose to become a B2B vs. B2C banking platform The challeng...
Code for America’s Amanda Renteria on bringing startup values to government
January 12, 2021 20:50 - 34 minutes - 1 MBCode for America believes the two biggest levers for improving people’s lives at scale are technology and government. Since 2011, the non-profit organization has been helping state and local governments serve communities better to ensure that technology is simple, fast, and effective. In this episode, CEO, Amanda Renteria, shares how their team of techies and social justice activists do just that. Listen to learn: How to solve problems with human-centric systems and processes What's neede...
Amanda Renteria on bringing startup values to government
January 12, 2021 15:50 - 34 minutes - 31.7 MBCode for America believes the two biggest levers for improving people’s lives at scale are technology and government. Since 2011, the non-profit organization has been helping state and local governments serve communities better to ensure that technology is simple, fast, and effective. In this episode, CEO, Amanda Renteria, shares how their team of techies and social justice activists do just that. Listen to learn: How to solve problems with human-centric systems and processes What's neede...
Episode 11: Code for America's Amanda Renteria on bringing startup values to the US government
January 12, 2021 15:50 - 34 minutes - 31.7 MBCode for America believes the two biggest levers for improving people’s lives at scale are technology and government. CEO Amanda Renteria shares how her startup puts them together and the importance of using a people-first approach to solving government (technology) problems. In this episode, hear about: What's needed to build a diverse and equitable organization How to design human-centric programs and systems The value of applying startup’s principles to the US government
Sit Down Startup Podcast is back!
January 11, 2021 22:00 - 41 seconds - 683 KBSit Down Startup is made by us, Zendesk. We were once a scrappy startup (and we’ve got the kitchen bench we were born on to prove it). Now, we help all kinds of startups, baby to big, build the best customer experiences. Support, sales, or something in between, let us lend a hand in providing a solution that’s mightiest for you.
Software taking over the world: (Bonus live episode)
October 22, 2020 13:32 - 41 minutes - 1 MBIn 2020, Forbes Cloud 100 list is at its most impressive, with a record 87 companies valued at $1 billion or more. In this episode, we sit down (virtually) for a candid chat with two Cloud 100 leaders. Hear Archana Agrawal, Chief Marketing Officer at Airtable, and JD Peterson, Chief Growth Officer at Culture Amp in conversation with Zendesk CFO, Elena Gomez. Get lessons on: The unexpected acceleration of the cloud and SaaS in 2020 Challenges of building a high growth cloud company How ...
Episode 10: (Live episode) Software taking over the world
October 22, 2020 09:32 - 41 minutes - 38.2 MBIn 2020, Forbes Cloud 100 list is at its most impressive, with a record 87 companies valued at $1 billion or more. In this episode, we sit down (virtually) for a candid chat with two Cloud 100 leaders. Hear Archana Agrawal, Chief Marketing Officer at Airtable, and JD Peterson, Chief Growth Officer at Culture Amp in conversation with Zendesk CFO, Elena Gomez. Get lessons on: The unexpected acceleration of the cloud and SaaS in 2020 Challenges of building a high growth cloud company How ...
Lessonly’s Max Yoder on doing better work
August 28, 2020 16:30 - 43 minutes - 1 MBLessonly is powerfully simple software that helps teams learn. Co-Founder and CEO Max Yoder chats with Zendesk’s Tiffany Apczynski on all things empathy. They explore how education can be used to build the new generation of leaders that the world needs. Tune in to hear the pair talk: Tying ROI and behavioral change to software How to boost confidence and competence with communication Living whatever you’re asking your team to do Letting go of perfectionism and tapping into play
Mindler’s Magnus Pettersson on scaling a fast-growth startup
August 28, 2020 16:30 - 25 minutes - 1 MBMindler believes that everyone should have access to mental health services. In this episode, Mindler COO, Magnus Pettersson sits down with Zendesk’s Warren Levitan at a time when distress is on the rise. They chat about the importance of the first interaction with customers, and defining best in class CX in the world of startups and mental health. Listen to learn: The journey towards making mental health accessible remotely How customer experience can plays a role in their services and ...