Ada’s Mike Murchison on scaling customer experience

Sit Down Startup

English - October 13, 2021 00:43 - 35 minutes - 1 MB
Entrepreneurship Business Marketing b2c ceo coo cto nonprofit technology airtable aura b2b business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Pachama’s Diego Saez Gil on building startups that make a true difference

Next Episode: ERA’s Jonathan Axelrod on prioritizing the customer for growth

Using AI as fuel, Ada equips companies with everything they need to make personalized customer experiences at scale. And all without the help of an engineer. Co-Founder and CEO Mike Murchison takes us behind the scenes of Ada in this discussion about:

How to free up live agents and focus on more creative work What to look at when building software Behavior traits among top leaders