Redesigning Normal
30 episodes - English - Latest episode: almost 3 years ago - ★★★★ - 4 ratingsOn the Redesigning Normal Podcast, your host Andrew Southern, interviews executives across a variety of industries about how they have had to redesign their business amidst this “new normal” of a post-pandemic world.
We discuss the impacts the pandemic has had on their business, how they are adjusting, and how they are preparing for whatever the future may hold.
Join us each week as we bring you a new expert interview as we all understand how we each are adapting to these changing times.
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Episodes
Rebuilding the Future: New Tech, New School, New Year feat. Heidi Hamilton, Chief Real Estate, Facilities, & Legal Officer at Amber Charter Schools
August 16, 2021 04:00 - 40 minutes - 37.4 MBHeidi Hamilton is the Chief Real Estate, Facilities, & Legal Officer for Amber Charter Schools in New York City. She joins podcast host Andrew Southern on this episode of Redesigning Normal to talk about how her organization handled the pandemic and how they hope to move forward. Heidi discusses several covid prevention measures, including collaborating with an architect to configure the buildings for social distancing and securing private testing (free testing was not available to charter ...
Navigating Pandemic Healthcare with Population Health Management feat. Gloria Berwick, VP of Operations at Spring Hills Management Services Organization
August 09, 2021 08:41 - 39 minutes - 36.1 MBGloria Berwick is VP of Operations at Spring Hills Management Services Organization & Population Health where she oversees operations supporting physicians through business services. Spring Hills offers a full spectrum of integrated healthcare services for individuals and families. In this episode, Gloria focuses on population health management, an approach that integrates medical and behavioral care to provide patients with options and help them overcome socioeconomic and other barriers to...
Navigating Pandemic Healthcare with Population Health Management feat. Gloria Berwick, CPhT, VP of Operations at Spring Hills Senior Communities and Home Care Services
August 09, 2021 08:41 - 39 minutes - 36.1 MBGloria Berwick, CPhT, is VP of Operations at Spring Hills Senior Communities and Home Care Services, where she oversees the management service organization and population health. Spring Hills offers a full spectrum of integrated healthcare services for individuals and families. In this episode, Gloria focuses on population health management, an approach that integrates medical and behavioral care to provide patients with options and help them overcome socioeconomic and other barriers to rec...
Navigating Pandemic Healthcare with Population Health Management feat. Gloria Berwick, VP of Operations, Spring Hills Management Organization Services
August 09, 2021 08:41 - 39 minutes - 36.1 MBGloria Berwick, VP of Operations, Spring Hills Management Organization Services & Population Health where she oversees operations supporting physicians through business services. Spring Hills offers a full spectrum of integrated healthcare services for individuals and families. In this episode, Gloria focuses on population health management, an approach that integrates medical and behavioral care to provide patients with options and help them overcome socioeconomic and other barriers to rec...
A Holistic Approach to Healthcare for Patients and Providers feat. Awstin Gregg, MBA, LCSW, LCDC, Senior Vice President of Outpatient Division II, Vertava Health
August 02, 2021 04:00 - 34 minutes - 31.9 MBAwstin Gregg, Senior Vice President, Vertava Health, joins podcast host Andrew Southern on this episode of Redesigning Normal. Awstin is a licensed clinical social worker and licensed chemical dependency counselor in addition to serving as CEO. Based in Texas, Connections Wellness Group offers patients holistic healthcare, from physical wellness to mental health. In this episode, Awstin describes how his experience working in the hospital setting inspired the idea behind Connections. Recidi...
A Holistic Approach to Healthcare for Patients and Providers feat. Awstin Gregg, Senior Vice President, Vertava Health
August 02, 2021 04:00 - 34 minutes - 31.9 MBAwstin Gregg, MBA, LCSW, LCDC is Senior Vice President of Outpatient Division II at Vertava Health. He joins podcast host Andrew Southern on this episode of Redesigning Normal. Awstin began his career as a mental health technician at a psychiatric hospital. In seven years, he advanced his career from mental health tech to the CEO of the same hospital, making him one of the youngest CEOs in an international Fortune 500 company. In this episode, Awstin describes how his experience working in ...
A Holistic Approach to Healthcare for Patients and Providers feat. Awstin Gregg, CEO, Connections Wellness Group
August 02, 2021 04:00 - 34 minutes - 31.9 MBAwstin Gregg, CEO at Connections Wellness Group, joins podcast host Andrew Southern on this episode of Redesigning Normal. Awstin is a licensed clinical social worker and licensed chemical dependency counselor in addition to serving as CEO. Based in Texas, Connections Wellness Group offers patients holistic healthcare, from physical wellness to mental health. In this episode, Awstin describes how his experience working in the hospital setting inspired the idea behind Connections. Recidivism...
Delivering Hands-On Care in a Hands-Off Environment, feat. Alex Balan, Regional Operations Manager, CORA Physical Therapy
July 26, 2021 04:00 - 28 minutes - 26.5 MBAlex Balan, Regional Operations Manager for Southwest Florida at CORA Physical Therapy, joins podcast host Andrew Southern on this episode of Redesigning Normal. After a high school sports injury, Alex was drawn to physical therapy as a career. CORA Physical Therapy comprises more than 230 locations across 11 states. In this episode, Alex discusses the immediate impact of business closures and changing regulations. Many patients pivoted quickly to telehealth, but offices remained open for o...
Building a Humane Pandemic Response feat. Kristen Beitzel, CVPM, VP of Medical Services for East Bay SPCA
July 19, 2021 04:00 - 38 minutes - 35.7 MBKristen Beitzel, VP of Medical Services at East Bay SPCA, joins podcast host Andrew Southern on this episode of Redesigning Normal. The East Bay SPCA is a nonprofit shelter that provides medical services, fostering and adoption, and humane education programs for pet owners and communities in California’s Alameda and Contra Costa counties. When the pandemic began, East Bay built its response plan on one non-negotiable principle: no team members would be laid off. The organization changed bus...
Transforming Retail Vacancies for Tomorrow’s Cities feat. Larisa Ortiz, Managing Director, Streetsense
July 12, 2021 04:00 - 33 minutes - 31.3 MBLarisa Ortiz, Managing Director at Streetsense, joins podcast host Andrew Southern on this episode of Redesigning Normal. Streetsense is an experience-focused strategy and design collective. In her role, Larisa focuses on the needs of public and nonprofit organizations that operate in downtown and Main Street locations. Streetsense’s work is based on seeing physical places. Larisa describes how her organization worked to adjust projects and reevaluate client needs. She also discusses how t...
In-Home Care during COVID: Keeping Seniors Safe feat. Sheila Davis, SVP of Operations, Always Best Care
July 06, 2021 03:49 - 40 minutes - 37.3 MBSheila Davis, SVP of Operations for Always Best Care Senior Services, joins podcast host Andrew Southern on this episode of Redesigning Normal. Always Best Care provides non-medical assistance and in-home nursing care. The company is a franchise with agencies in 32 states and Canada and more than 105 physical locations. Sheila has worked in the home healthcare industry for most of her career. The sudden, rapid onset of the pandemic revealed a significant gap in emergency preparedness for in...
Flattening the Curve in Senior Living Facilities feat. Robyn Sloniecki, VP of Operations, Royal Health Group
June 28, 2021 04:00 - 45 minutes - 41.5 MBRobyn Sloniecki, VP of Operations for Royal Health Group, joins podcast host Andrew Southern on this episode of Redesigning Normal. Royal Health Group comprises 12 skilled nursing facilities and an assisted nursing facility in Massachusetts and Rhode Island. Robyn began her healthcare career as a registered nurse. Seniors are especially vulnerable to Covid; those living in group facilities face even greater risk. Robyn discusses the measures her organization took to ensure the safety of sta...
Redeploying Critical Staff and Resources during the Pandemic feat. Vivek Taparia, Vice President, OptumCare
June 21, 2021 04:00 - 37 minutes - 34.4 MBVivek Taparia, Vice President, OptumCare, joins podcast host Andrew Southern on this episode of Redesigning Normal. Optum is a health services and innovation company. In his role, Vivek oversees the daily operations of more than 60 urgent care and ambulatory surgical facilities across three states. Vivek joined Optum during the pandemic. Like many others in the healthcare industry, he felt a calling to join the front lines and leverage his skill set to help transform a network of urgent car...
Redeploying Critical Staff and Resources during the Pandemic feat. Vivek Taparia, VP, Optum Health Services
June 21, 2021 04:00 - 37 minutes - 34.4 MBVivek Taparia, VP of Optum Tri-State, joins podcast host Andrew Southern on this episode of Redesigning Normal. Optum is a health services and innovation company. In his role, Vivek oversees the daily operations of more than 60 urgent care and ambulatory surgical facilities across three states. Vivek joined Optum during the pandemic. Like many others in the healthcare industry, he felt a calling to join the front lines and leverage his skill set to help transform a network of urgent care ce...
Behind the Front Lines: How COVID Transformed Healthcare Operations, feat. Wendy Morell, Director of Operations at MainStreet Family Care
June 14, 2021 04:00 - 1 hour - 64.5 MBWendy Morell, Director of Operations at MainStreet Family Care, joins host Andrew Southern on this episode of Redesigning Normal. MainStreet Family Care is a network of urgent and primary care facilities throughout rural Alabama and Georgia. Wendy and Andrew discuss the pandemic’s impact on MainStreet’s clinics, from testing to reporting and reimbursement. The sudden pandemic and subsequent growth in demand for COVID testing and vaccines forced MainStreet Family Care through a series of qui...
Caring for Pets and People during the Pandemic feat. Melissa Thompson, VP of Medical Operations, Arizona Humane Society
June 07, 2021 04:00 - 45 minutes - 42.4 MBMelissa Thompson, VP of Medical Operations for the Arizona Humane Society, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on veterinary care. The Arizona Humane Society is a nonprofit organization that, among other services, operates the second largest animal trauma hospital in the southwest. The organization faced two major challenges: shutting down spay/neuter clinics and other services deemed ‘non-essential’ by government mandate...
Adapting Foodservice for New Consumer Behaviors feat. Mark Gray, COO, Bottleneck Management
May 31, 2021 07:00 - 34 minutes - 32.1 MBMark Gray, COO of Bottleneck Management, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the challenges of operating a restaurant group during a pandemic and the strategic pivots that allowed the business to survive the pandemic year. Unlike other establishments, Bottleneck restaurants went into lockdown with no real infrastructure to support a to-go business. Mark describes how the existing business model did not pivot easily, meaning it was more expensi...
Balancing Activity and Productivity in a Clinical Setting feat. Matt Ernst, Partner and VP of Operations, Oxford Physical Therapy
May 24, 2021 07:00 - 42 minutes - 38.9 MBMatt Ernst, a practicing physical therapist, is VP of Operations and Partner at Oxford Physical Therapy. In this episode of Redesigning Normal, Matt joins podcast host Andrew Southern to discuss his organization’s pandemic response. Oxford Physical Therapy is a network of clinics located in the Greater Cincinnati/Northern Kentucky area. During the pandemic, Matt’s organization faced two major challenges. First, state guidelines regarding essential vs. non-essential treatment drastically lim...
A Fresh Take on Food Service feat. Shawn Taher, COO, Taher Inc.
May 17, 2021 07:00 - 1 hour - 63.1 MBShawn Taher is COO of Taher Inc., a contract food service management company serving K-12 schools, senior living communities, corporate cafes, and more. In this episode of Redesigning Normal, Shawn joins podcast host Andrew Southern to discuss the pandemic’s impact on commercial food service and the company’s commitment to keeping the family business intact. The company operates in five different industries. Shawn explains how each of these lines of business pivoted rapidly to cope with sud...
Growing Flexible Coworking Communities feat. Michael Feinstein, Founder & CEO, Büro Miami
May 10, 2021 07:00 - 42 minutes - 38.8 MBMichael Feinstein is the Founder and CEO of Büro Miami, a coworking space with seven locations in the Miami area. In this episode of Redesigning Normal, Michael joins podcast host Andrew Southern to discuss the pandemic’s impact on his business and what sets them apart. Michael begins by reflecting on the late February to mid-March scramble. He describes his mindset at that time as “entrepreneurial,” in that the organization was forced to reimagine how the business would operate, even as re...
Redesigning the Post-Pandemic Restaurant Experience feat. Eric Slaymaker, President, Wingers USA
May 03, 2021 07:00 - 40 minutes - 37 MBEric Slaymaker, Co-founder and President of the restaurant chain Wingers USA, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on dine-in and takeout restaurant experiences. Wingers USA is based in Salt Lake City, Utah. Eric shares how his company pivoted during the early days of the pandemic to cope with the early weeks of the economic shutdown. He explains how the shift to take-out only provided a strategic opportunity to improve th...
Adapting Outpatient Care during Covid-19, feat. Tim Genecco, President, Professional Physical Therapy
April 26, 2021 07:00 - 31 minutes - 28.9 MBTimothy Genecco is President of Professional Physical Therapy and has been a practicing physical therapist for 27 years. In this episode of Redesigning Normal, he joins podcast host Andrew Southern to talk about how the pandemic impacted patients and the business. Tim discusses his prediction that telehealth will long outlast the pandemic. He believes in-person contact is vital for effective physical therapy, but explores the value of telehealth for its flexibility, particularly in encourag...
Building a Mission-Driven Pandemic Response feat. Bill Walshe, CEO, Viceroy Hotel Group
April 19, 2021 07:07 - 44 minutes - 40.5 MBBill Walshe, CEO of Viceroy Hotel Group, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on Viceroy and the global hospitality industry. Bill has been working in hospitality since age fourteen and has served as CEO for nearly nine years. The pandemic devastated the hospitality industry. In this podcast, Bill shares how his organization’s mission and vision drove Viceroy’s pandemic response. For example, commitment to thoughtful atten...
Redesigning Processes & Rebuilding Community feat. Gretchen Warner, Head of School, The Madeira School
April 12, 2021 07:18 - 36 minutes - 33.3 MBGretchen Warner, Head of School at The Madeira School, joins podcast host Andrew Southern on this episode of Redesigning Normal to talk about how the institution was able to deliver on its mission even during a time of crisis. The Madeira School is an all-girls high school in McLean, Virginia, just outside Washington, DC. The Madeira School has been open for in-person classes since autumn 2020. In this podcast, Gretchen describes how school leaders redesigned spaces and processes to priorit...
A Data-Driven Approach to Developing Safer Spaces feat. Tim Crowley, CMO, LEFT LANE Development
April 05, 2021 06:40 - 33 minutes - 31.2 MBTim Crowley, CMO for LEFT LANE Development, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss architecture, design, and health and safety considerations for developers post-pandemic. In years prior, building safety considerations focused on things like VOC emissions from building materials. Today, air quality best practices must also factor in the spread of contagious illness. Given the human and economic costs of health-related shutdowns, Tim advocates for...
Building Community During Crisis at Boulder Country Day School feat. John Suitor, Head of School
March 29, 2021 09:09 - 44 minutes - 41.1 MBJohn Suitor, Head of School at Boulder Country Day School in Boulder, Colorado, joins podcast host Andrew Southern on this episode of Redesigning Normal to share his school’s success stories for coping with the pandemic. In mid-late February 2020, the faculty and staff at BCDS began to think about how the school would handle the crisis. When it became clear that “normal” school would not resume in the fall, John worked with faculty, staff, colleagues, parents, and more to understand and ado...
Designing the Post-Pandemic Office feat. Hannah Hackathorn, Regional Principal of Design at Unispace
March 22, 2021 06:09 - 36 minutes - 33.6 MBHannah Hackathorn, Design Principle at Unispace, joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about trends in interior design and what offices might look like post-pandemic. Hannah shares two major trends we can expect to see as employees return to the office. First, companies will likely implement physical modifications such as automatic doors or under-cabinet UV lights to sanitize surfaces. Hannah also predicts a s...
Coping with COVID-19 at Bellevue Christian School feat. Blake DeYoung, Chief Advancement Officer
March 09, 2021 05:55 - 57 minutes - 52.5 MBBlake DeYoung, Chief Advancement Officer at Bellevue Christian School (BCS), joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about BCS’s response to the pandemic and what the future might look like. BCS is an independent K-12 school in the greater Seattle area with about 1,000 students. In this podcast, Blake and Andrew discuss how the school’s location gave its leaders a significant advantage in preparing for the pandem...
Post-Pandemic Event Planning feat. Alex Holiday, Partner, Glasshouses
March 08, 2021 05:44 - 40 minutes - 37.4 MBAlex Holiday, Partner at Glasshouses, joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about his new New York City venue and his organization’s ongoing response to the COVID-19 pandemic. Alex shares a brief overview of The Glasshouse, a brand new 75,000 sq. ft. venue located in Midtown Manhattan. The space is not open yet, but they are already preparing for countless corporate events, weddings, and other occasions delaye...
Introduction to the Redesigning Normal Podcast
January 28, 2021 13:45 - 17 minutes - 16.4 MBOn the Redesigning Normal Podcast, your host Andrew Southern, interviews executives across a variety of industries about how they have had to redesign their business amidst this “new normal” of a post-pandemic world. We discuss the impacts the pandemic has had on their business, how they are adjusting, and how they are preparing for whatever the future may hold. On this introductory episode, your host Andrew Southern gives an overview of what to expect on the show, as well as his own perso...