Building a Mission-Driven Pandemic Response feat. Bill Walshe, CEO, Viceroy Hotel Group

Redesigning Normal

English - April 19, 2021 07:07 - 44 minutes - 40.5 MB - ★★★★ - 4 ratings
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Previous Episode: Redesigning Processes & Rebuilding Community feat. Gretchen Warner, Head of School, The Madeira School

Next Episode: Adapting Outpatient Care during Covid-19, feat. Tim Genecco, President, Professional Physical Therapy

Bill Walshe, CEO of Viceroy Hotel Group, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on Viceroy and the global hospitality industry. Bill has been working in hospitality since age fourteen and has served as CEO for nearly nine years.

The pandemic devastated the hospitality industry. In this podcast, Bill shares how his organization’s mission and vision drove Viceroy’s pandemic response. For example, commitment to thoughtful attention to detail manifested as 600 new operating practices across Viceroy’s portfolio of hotels around the globe.

Bill and Andrew also discuss leadership strategies during times of crisis and how hospitality organizations worldwide addressed the pandemic. Lastly, Bill emphasizes the importance of remembering all of 2020, not just the pandemic, and adopting lessons learned from social justice movements worldwide as we collectively move forward.

After you listen, connect with Bill on LinkedIn. Learn more about Viceroy Hotel Group by visiting ViceroyHotelsandResorts.com.

This episode of Redesigning Normal is brought to you by Invisible Health Technologies.