Caring for Pets and People during the Pandemic feat. Melissa Thompson, VP of Medical Operations, Arizona Humane Society

Melissa Thompson, VP of Medical Operations for the Arizona Humane Society, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on veterinary care. The Arizona Humane Society is a nonprofit organization that, among other services, operates the second largest animal trauma hospital in the southwest.

The organization faced two major challenges: shutting down spay/neuter clinics and other services deemed ‘non-essential’ by government mandates, and keeping on-site staff safe while caring for animals. Melissa shares how the organization prioritized keeping staff employed by altering schedules and condensing operations to their largest facility.

Melissa also discusses what her organization dubbed ‘COVID keepers’ — new best practices implemented during the pandemic that improved operations. Lastly, she shares positive outcomes for pet fostering and adoptions.

After you listen, connect with Melissa Thompson on LinkedIn and learn more about Arizona Humane Society’s mission by visiting AZHumane.org and following on Twitter @AZHumane.

This episode of Redesigning Normal is brought to you by Invisible Health Technologies.