Behind the Front Lines: How COVID Transformed Healthcare Operations, feat. Wendy Morell, Director of Operations at MainStreet Family Care

Wendy Morell, Director of Operations at MainStreet Family Care, joins host Andrew Southern on this episode of Redesigning Normal. MainStreet Family Care is a network of urgent and primary care facilities throughout rural Alabama and Georgia. Wendy and Andrew discuss the pandemic’s impact on MainStreet’s clinics, from testing to reporting and reimbursement.

The sudden pandemic and subsequent growth in demand for COVID testing and vaccines forced MainStreet Family Care through a series of quick operational transformations. Wendy shares the challenges and frustrations of training and retraining staff on new medical procedures while trying to keep up with new administrative burdens for reporting and patient communications.

Wendy also discusses rapid digital transformation, vaccine distribution complications, and why the pandemic provided an opportunity to push through new operational processes and procedures that were on the horizon but not yet prioritized.

After you listen, connect with Wendy Morell on LinkedIn and learn more about MainStreet Family Care at MainStreetFamilyCare.com.

This episode of Redesigning Normal is brought to you by Invisible Health Technologies.