Protect the Hustle | A SaaS Podcast
184 episodes - English - Latest episode: about 1 month ago - ★★★★★ - 135 ratingsAccelerate your B2B SaaS growth and get better as an operator. Join Paddle as we explore the truth behind the strategy and tactics of those scaling in SaaS. Basically this podcast gives you a team of advisors in the trenches actually doing the work.
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Episodes
B-Side E01: Are we overreacting or not doing enough?
April 24, 2020 15:00 - 32 minutes - 40.2 MBThis is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.
B-Side: Are we overreacting or not doing enough?
April 24, 2020 15:00 - 32 minutes - 40.1 MBWe’re currently living through unprecedented and very bizarre times—a worldwide pandemic. Alongside massive contraction and churn, there’s a noticeable (and distasteful) increase in virtue signaling. Are businesses leveraging the crisis to increase profits, or are they being genuine—and how do you tell the difference?
Revisiting: HubSpot's Brian Halligan and the Difficulty of Scaling Up
August 08, 2019 09:00 - 27 minutes - 33.2 MBTopics covered in this episode The saga of Brian Halligan's purchase of Jerry Garcia's guitar The differences of running a company with 2 to 20 people, 20 to 200 people, 200 to 2,00 people, and beyond Recognizing that mistakes happen but ensuring that mistakes do not happen more than once Maintaining high-performance and how slacking in one area can lead to the downfall of the entire company Everything is tied together. There is no hero ball in a Scale-Up Death by overeating vs starvat...
New show preview: Tradeoffs with Hiten Shah
August 06, 2019 07:00 - 17 minutes - 20.8 MBWelcome to the first-ever episode of Tradeoffs, where Hiten Shah (of FYI and Product Habits) and I talk through the product decisions of popular companies and the potential tradeoffs they made as a result. We break down how these choices shaped the growth of these companies and what it means for their future. Starting it off is our conversation about online streaming juggernaut Netflix. You can find a full blog write up here, as well as subscribe to get the show delivered to your inbox week...
Revisiting Netflix's Patty McCord on Building a Great Place to Be From
August 01, 2019 08:00 - 41 minutes - 48.5 MBCompany culture is rooted in hiring the right people, nurturing the right behaviors, and letting people go when they're not longer a fit. As a group, we're pretty terrible at all of this. But Patty McCord, former Chief Talent Officer at Netflix, redefined the role of HR and culture, and shares her lessons and insights on this episode of Protect the Hustle.
Revisiting: Netflix's Patty McCord on Building a Great Place to Be From
August 01, 2019 08:00 - 41 minutes - 48.6 MBCompany culture means a lot of things to a lot of different people, not because culture has a lot of definitions, but because culture has been co-opted by perks, ping pong tables, and snacks in the kitchen. In reality, culture is behavioral, it’s the collection of habits that we accept and tolerate within our company and it will make or break your business. Culture is hard though, because it's your responsibility to hire the right people, nurture the right behaviors, and let people go when ...
Qordoba’s CEO, May Habib, Talks Total Market Transition
July 25, 2019 12:20 - 24 minutes - 37.6 MBEvery company goes up market eventually, especially in B2B. Most do so by expanding their offering, few actually make the leap from abandoning the low end of the market and going right at the enterprise instead. So how do you get there? Transitioning from the startup market to the enterprise world requires strategic pivoting and a proactive group effort. May Habib has witnessed this first hand, as she played a pivotal role in the market transition of content intelligence platform Qordoba. ...
Pivoting & Proactivity: May Habib of Qordoba Talks Total Market Transition
July 25, 2019 12:20 - 24 minutes - 48.6 MBMay Habib played a pivotal role in the market transition of content intelligence platform, Qordoba. She's steadfast in the mindset that training is everything, and you must prioritize heavy coaching, transparency, and feedback in the process.
Former CEO of Lola.com, Mike Volpe: Without great people, you will fail
July 18, 2019 09:00 - 33 minutes - 49.2 MBPeople are the hardest part of building a company. Think about it - when you’re building a company, your people are the company. And if you’re terrible at finding great people, hiring great people, and keeping great people, then your company is going to fail. Mike Volpe is an excellent example of someone who is great at all three of those. Currently the CEO of lola.com, he was able to put together one of the most all star marketing teams of the past couple of decades during his time as the...
Mike Volpe, CEO of Lola.com: Without Great People, You Will Fail
July 18, 2019 09:00 - 33 minutes - 64.2 MBWe sit down with Mike Volpe, CEO of lola.com, to chat about how he went from helping companies IPO to building one of the best marketing teams during his time at HubSpot.
CEO of Lola.com, Mike Volpe: Without Great People, You Will Fail
July 18, 2019 09:00 - 33 minutes - 64.2 MBPeople are the hardest part of building a company. Think about it - when you’re building a company, your people are the company. And if you’re terrible at finding great people, hiring great people, and keeping great people, then your company is going to fail. Mike Volpe is an excellent example of someone who is great at all three of those. Currently the CEO of lola.com, he was able to put together one of the most all star marketing teams of the past couple of decades during his ti...
Yesware's Matthew Bellows on growth and success stemming from unrelenting focus
July 12, 2019 09:00 - 39 minutes - 60.9 MBTopics covered in this episode Having a product team that can say “no” in order to stay on plan Choosing one singular focus and target customer instead of trying to do everything The future goals of Yesware Keeping product and sales focus, and how it's made Yesware successful Getting your team aligned and on board with direction The Characteristics of a great salesperson This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Steve Ceras...
Yesware's Matthew Bellows on Growth and Success Stemming from Unrelenting Focus
July 12, 2019 09:00 - 39 minutes - 78.6 MBTopics covered in this episode Having a product team that can say “no” in order to stay on plan Choosing one singular focus and target customer instead of trying to do everything The future goals of Yesware Keeping product and sales focus, and how it's made Yesware successful Getting your team aligned and on board with direction The Characteristics of a great salesperson This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by St...
HubSpot's Katie Burke on Building Culture and Embracing the Skeptics
June 28, 2019 07:00 - 27 minutes - 40.5 MBIf you ask someone to define “culture” in your office, you might get a response about ping-pong tables or beers on tap. But we know culture constitutes something so much greater. It’s the collection of habits you accept and nurture within your organization. It’s molding the same foundational principles that drive the core of behavior, but also having fiercely diverse views in all other aspects. And this is where your skeptics come in. While skeptics can be incredibly difficult to deal with...
Protect the Hustle Season 2 Trailer
June 13, 2019 10:00 - 3 minutes - 5.56 MBThe word hustle dates back to the 1680s from the Dutch word “hutselen” which means “to shake, to toss”. The very core of the word is around shaking up and pushing forward, which is why plenty of the dictionary definitions have some derivation of movement or energy. The core of hustle was around changing your environment and “shaking” things up to produce large scale action. But then hustle changed. Hustle became more gratuitous. Startups started latching onto the word as the gratuito...
Wistia's Brendan Schwartz on the Self-Aware Business Model
October 24, 2018 07:00 - 33 minutes - 34.6 MBTopics covered in this episode What is the Wistia Way? Learning to install processes but go with the flow The simple benefits of being genuine How to make your strengths stronger The dynamic of Wistia CEO Chris Savage and CTO Brendan Schwartz Taking a "values-first" approach to product. This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan. Protect the Hustle is a ProfitWell Recur Production. All rights r...
Freshworks' Girish Mathrubootham on Building a Multi-Product Future
October 18, 2018 07:00 - 37 minutes - 40.9 MBTopics covered in this episode Building, scaling and distribution: the new challenges for software companies How first perfecting a single product can lead to multi-product success Discovering the competitive edge of a market Leveraging the location benefit of Chennai The power of alignment and managing your team The value of an integrated user experience This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Ch...
Coca Cola, Taco Bell, and the Power of Brand | Mike Troiano, Partner at G20
October 11, 2018 07:00 - 35 minutes - 36.7 MBOn this episode, we dive into how Mike Troiano views the importance of brand. Mike, in addition to working for Coca Cola and Taco Bell, was able to grow Actifio's revenue 80% per year from 2012 to 2017 as CMO, elevating the company from an obscure technology to a unicorn.
Mike Troiano, Partner at G20, on the Power of Brand
October 11, 2018 07:00 - 35 minutes - 36.8 MBTopics covered in this episode: Great marketing is built from the consumer up, not the product Use classical positioning language as a framework to build brand Brand informs every aspect of product experience A customer's willingness to pay for a premium experience How a company articulates a value proposition. This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan. This is a ProfitWell Recur Studios produc...
Hardship, Cancer, and the Operational Struggle
October 04, 2018 07:00 - 9 minutes - 9.68 MBTopics covered in this episode There is no perfect formula for building a business Hardships and how to navigate them Examples from the ProfitWell Crew Using operational redundancies Building the right team Getting through hardship by doing what you love
Hardship, cancer, and the operational struggle
October 04, 2018 07:00 - 9 minutes - 9.79 MBTopics covered in this episode There is no perfect formula for building a business Hardships and how to navigate them Examples from the ProfitWell Crew Using operational redundancies Building the right team Getting through hardship by doing what you love
Kayak and Lola's Founder Paul English | Design is Never Finished
September 20, 2018 07:01 - 34 minutes - 45.1 MBOn this episode of Protect the Hustle, Patrick Campbell and Ben Hillman talk to Paul English and how he uses simplicity and straightforward design to tackle the world of travel first with B2C giant Kayak.com and now B2B darling Lola. If you share this episode on twitter with the hashtag #ProtectIt, we’ll hook you up with some nice ProfitWell swag.
Kayak and Lola's Founder Paul English on Why Design is Never Finished
September 20, 2018 07:00 - 34 minutes - 45.2 MBTopics covered in this episode Paul English's affinity for design What is Lola and why business travel Paul's focus How to make travel simpler The process around "lead users" How to evangelize simplicity and service within the right team An intolerance for bad design How driving for Uber influenced rating within Lola This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan. Protect the Hustle is a ProfitWel...
Steve Blank and Intercom's Des Traynor | Customer Research
September 13, 2018 09:00 - 46 minutes - 48.1 MBTopics covered in this episode The relationship of the customer and product The shift in the market in relation to customer research How data plays into the market An introduction to customer research Understanding qualitative and quantitative customer research Frequent objections to data collection and rebuttals This episode was produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan. This is a ProfitWell Recur production...
Drift's David Cancel on Whoever Gets Closer to Their Customer Wins
September 04, 2018 07:00 - 44 minutes - 49.1 MBTopics covered in this episode The experience of purchasing software has drastically changed: it's broken Timing is everything especially if the market catches up How to handle fierce competition Can you brute force change in a market? Gutting Hubspot's product team and rebuilding 90% of the software Discovering customer centricity and getting as close as possible Going from persona to focusing on the end user customer experience. This episode is produced by Dan Callahan, Benjamin Hi...
Drift's David Cancel | Whoever Gets Closer to Their Customer Wins
September 04, 2018 07:00 - 44 minutes - 49 MBOn this episode of Protect the Hustle, Patrick Campbell and Ben Hillman Interview David Cancel, CEO of Drift, a company paving the way for conversational marketing. We talk to David about his beginnings as a college dropout, the change of purchasing software, and much more.
HubSpot's Brian Halligan, CrazyEgg's Hiten Shah, the ProfitWell Crew | Feedback is Non-negotiable
August 30, 2018 11:00 - 33 minutes - 31.4 MBTopics covered in this episode Interviews with Crazy Egg's Hiten Shah, ProfitWell's Facundo Chamut, and ProfitWell team members Erin Phinney, Neel Desai, Peter Zotto, and Ben Hillman Why feedback is crucial to your business How feedback makes us disinclined to be obedient How to use feedback as leverage in our favor to get people on board to give great feedback Actionable methods to solicit feedback and proper environments to give it What constitutes feedback and how to interpret all k...
HubSpot's Brian Halligan | The Key to Scaling Up
August 21, 2018 11:00 - 27 minutes - 33.1 MBOn this episode of Protect the Hustle, Patrick Campbell and Ben Hillman interview Brian Halligan, Co-Founder and CEO of HubSpot, the leader in marketing automation software. On this episode, we talk to Brian about the process of scaling up, staying motivated with lofty goals, and tackling big meaty problems. He also shares the story of getting the "Wolf" guitar made famous by Jerry Garcia.
HubSpot's Brian Halligan on the Key to Scaling Up
August 21, 2018 11:00 - 27 minutes - 33.2 MBTopics covered in this episode The saga of Brian Halligan's purchase of Jerry Garcia's guitar The differences of running a company with 2 to 20 people, 20 to 200 people, 200 to 2,00 people, and beyond Recognizing that mistakes happen but ensuring that mistakes do not happen more than once Maintaining high-performance and how slacking in one area can lead to the downfall of the entire company Everything is tied together. There is no hero ball in a Scale-Up Death by overeating vs starvat...
Diversity: Try Harder
August 14, 2018 11:00 - 36 minutes - 41.9 MBTopics covered in this episode Interviews with Drift's David Cancel, Moz/Sparktoro's Rand Fishkin, Pillar's Sarah Hodges, Harvard Business School's Julia Austin, and Netflix's Patty McCord Why diversity is so important for your business, but how diversity is much more than a number or a proportion of your team Why we're so bad at cultivating diverse teams, including interview/recruiting bias, poor environments to foster diversity Research on resume bias in tech for women, PoC, Christians...
Netflix's Patty McCord | A Great Place to Be From
August 06, 2018 08:00 - 41 minutes - 48.5 MBOn this episode of Protect The Hustle, we interview Patty McCord, former Chief Talent Officer at Netflix, and one of the most prolific talent leaders our industry has ever seen. In this episode, we discuss how Patty McCord went from Texas border towns and Oregon lumber yards to building the culture that has brought Netflix a $160B market cap. We'll cover the best practices one can utilize in HR, how to build a high-performing culture, transition employees to that culture, and ultimately lett...
Netflix's Patty McCord on Building a Great Place to Be From
August 06, 2018 08:00 - 41 minutes - 48.5 MBProtect the Hustle is a ProfitWell Recur Production. Benjamin Hillman - Show Producer Dan Callahan - Creative Producer Robert Byrne - Show Intern Allissa Chan - Creative Intern Co-Hosted by Patrick Campbell and Ben Hillman Additional Production by Patrick Campbell Patty McCord's book Powerful: Building a Culture of Freedom and Responsibility: http://bit.ly/powerfulpm The current Netflix Culture Deck can be found here: https://jobs.netflix.com/culture The archived culture deck can...
Netflix's Patty McCord on Building a Great Place to Be From
August 06, 2018 08:00 - 41 minutes - 48.6 MBProtect the Hustle is a ProfitWell Recur Production. Benjamin Hillman - Show Producer Dan Callahan - Creative Producer Robert Byrne - Show Intern Allissa Chan - Creative Intern Co-Hosted by Patrick Campbell and Ben Hillman Additional Production by Patrick Campbell Patty McCord's book Powerful: Building a Culture of Freedom and Responsibility: http://bit.ly/powerfulpm The current Netflix Culture Deck can be found here: https://jobs.netflix.com/culture The archived culture deck can be found...
Protect the Hustle: Premiering August 6th, 2018
July 26, 2018 12:00 - 1 minute - 1.62 MBGet notified as soon as Protect the Hustle is live: http://www.protectthehustle.com/