Drift's David Cancel on Whoever Gets Closer to Their Customer Wins

Protect the Hustle | A SaaS Podcast

English - September 04, 2018 07:00 - 44 minutes - 49.1 MB - ★★★★★ - 135 ratings
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Previous Episode: HubSpot's Brian Halligan, CrazyEgg's Hiten Shah, the ProfitWell Crew | Feedback is Non-negotiable

Next Episode: Steve Blank and Intercom's Des Traynor | Customer Research

Topics covered in this episode

The experience of purchasing software has drastically changed: it's broken

Timing is everything especially if the market catches up

How to handle fierce competition

Can you brute force change in a market?

Gutting Hubspot's product team and rebuilding 90% of the software

Discovering customer centricity and getting as close as possible

Going from persona to focusing on the end user customer experience.

This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan.

Tearing Down Salesforce's Pricing: http://bit.ly/2NdjRfW
Protect the Hustle with Brian Halligan: http://bit.ly/2PxYS5x
Protect the Hustle with Patty McCord: http://bit.ly/2vsugdk