Point of Sale
79 episodes - English - Latest episode: 9 months ago -Welcome to Point of Sale, the show where we break down great retailers, the supply chains that move them, and the data they use to make decisions.
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Episodes
The problem of robotics deployment
January 26, 2022 19:30 - 26 minutesGrace updates us on autonomous delivery company Gatik and its outlook for 2022. She also discusses the problems with AI and robotics deployment with SVT Robotics’ co-founder and CEO A.K. Schultz, who discusses the importance of multi-robot orchestration and its growing market. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
All’s well that ends dwell
January 12, 2022 20:24 - 27 minutesOn this episode, Grace looks into Bed Bath and Beyond's recent earnings miss and invites Greg Braun, CRO of C3 Solutions to discuss ways that retailers are trying to eliminate dwell time at warehouses and simple solutions to better manage your docks. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
POV: Best practices for servicing a retailer
January 05, 2022 20:23 - 26 minutesGrace reviews interesting retailer trends from last year and what she hopes to see in 2022. She also welcomes FreightWaves’ 3PL expert Mary O'Connell to discuss ways brokers can service retailers and best practices to avoid issues with their shipments. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
The port advice they gave the White House
December 29, 2021 20:10 - 26 minutesGrace Sharkey discusses the past week’s retail events, from JC Penney partnering with DoorDash to a new, last mile FreightTech company she recently interviewed. She also welcomes Shabsie Levy, founder and CEO of Shifl to discuss his meeting with the White House and the port advice he gave our nation’s leaders. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
How to become a “customer obsessed” logistics provider
December 22, 2021 19:30 - 26 minutesOn this episode, Grace is joined by ArcBest’s vice president of customer experience and marketing Lori Brooks to discuss how the company has built a “customer obsessed” culture to help retailers become agile in 2021. She shares best practices and examples of how her team has helped customers keep up with unprecedented demand during this year’s supply chain crisis. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choice...
What Robotics Technology Can Learn From the USB
December 01, 2021 20:21 - 26 minutesGrace dives into recent retail headlines before introducing a new robotics software company called SVT Robotics. She will explain how SVT aims to become the “USB of robotics” by explaining the impact of inventing the USB, how it made computing technology more deployable and how SVT sees the robotics industry lacking in the tools needed for mass robot deployment in warehouses today. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more ab...
The supply chain takeover
November 24, 2021 20:26 - 27 minutesOver the past year, retailers have become incredibly creative in addressing their supply chain issues. Unfortunately, a better procurement process, new capacity providers and automation can only go so far as many of these retailers are seeing unprecedented growth pushing their supply chain operations to its limits. In order to get a step closer to their distribution operations, many large retailers have taken steps this year to take full control of their supply chain. Some have bought their l...
More change to grocery supply chain in next 10 years than previous 100
September 15, 2021 20:45 - 37 minutesSr. Retail Analyst Andrew Cox is joined by respected e-commerce expert Brittain Ladd to discuss the rapid changes occurring in the grocery supply chain. From online ordering, to micro fulfillment, same-day and same-hour rapid delivery, there’s structural shifts playing out. Join us to learn about robotics, gig economy couriers, various MFC models, and the future of grocery retail. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more abo...
Come on in, the Cloud (Supply Chain) is nice
August 18, 2021 20:39 - 32 minutesSr. Retail Analyst Andrew Cox is excited to bring STORD Co-founder and CEO Sean Henry along for his FreightWavesTV debut. Sean and his team are growing like garden weeds helping bring brands, warehouses, and logistics operations together and to the cloud. STORD recently charted #42 on the Inc. 5000 Fastest Growing Companies list, and #2 in the logistics segment. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices...
Wayfair: International supply chain breakdown
August 04, 2021 20:51 - 31 minutesSr. Retail Analyst Andrew Cox is joined by John Esborn, Head of Global Expansion Strategy for eCommerce Ocean Supply Chain at Wayfair to discuss what makes Wayfair’s supply chain differentiated. Wayfair has rapidly grown into a household name and is expecting to do more than $12 billion in sales this year. John explains how the supply chain was originally set up, and how the company’s focus on suppliers has created a valuable marketplace for home goods. Follow Point of Sale on Apple Podcasts ...
The equally important and costly final mile inside warehouses
July 28, 2021 20:25 - 29 minutesAndrew is joined by Deema Adada, Founder and CEO at warehouse orchestration software provider GetSett. Deema joins to discuss what the average warehouse in the US looks like, it’s challenges, and the low-hanging fruit for improvement. Deema explains why the dock door is the most critical juncture in the entire supply chain. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
Recruiting, developing and retaining the right supply chain talent
July 21, 2021 19:45 - 28 minutesAndrew Cox is joined by Jason Turner, VP, Talent and Growth Initiatives at Arcbest for his FreightWavesTV debut to discuss recruiting and retaining supply chain talent. With more than 9 million open jobs and promising prospects for economic growth, recruiting is crucial to succeeding in a post-pandemic world. Jason and Andrew discuss how the freight industry can attract more tech talent, and how the best supply chain providers are blending technology talent with logistics expertise. Follow P...
Demystifying the magic of Amazon
June 23, 2021 20:23 - 33 minutesAndrew is joined by Jason Murray, co-founder of e-commerce software startup Shipium. Jason spent nearly 20 years building Amazon’s fulfillment and logistics technology infrastructure and was integral in the launching of Amazon Prime. Jason has launched Shipium with another former Amazon alum to help other retailers fight back against Amazon. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/a...
Retailer strategies for securing capacity with Danny Loe
June 16, 2021 20:28 - 19 minutesAndrew is once again joined by Danny Loe, Chief Yield Officer and President of Asset-Light Logistics at ArcBest. Danny joins Point of Sale to detail current market condition and give advice to retailers on how to secure reliable capacity. Follow Point of Sale on Apple Podcasts Follow Point of Sale on Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
How are changing consumer behaviors forcing innovation in retail supply chains?
June 02, 2021 17:30 - 30 minutesRetail has been in a constant state of evolution dating back to the days of bazars, but the coronavirus pandemic accelerated change in retail like never before. Moving product closer to consumers, speeding up delivery times, and dealing with exponential online sales growth while testing out new fulfillment methods can all cause huge strain. With Andrew to discuss how shippers are adapting from a technological perspective is Michael Newcity, Chief Innovation Officer at ArcBest. Newcity explain...
The future of food delivery is here
May 26, 2021 20:36 - 31 minutesFor EP14, Andrew is joined by Matt Newberg, Founder of foodtech media startup, HNGRY, to discuss the biggest trends in rapid food delivery, micro-fulfillment, ghost kitchens and foodtech. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
What does customer obsession look like in transportation?
May 12, 2021 17:30 - 30 minutesWhen customer obsession comes up, it's easy to jump to Amazon, Chic-fil-a, and other consumer companies. But our industry is one where the best-in-class also exemplify obessionary features. For EP13, Andrew Cox is once again joined by ArcBest Chief Customer Officer Dennis Anderson to detail the customer obsession strategy he has headed at ArcBest. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
Amazon Logistics: The most valuable logistics company in the world
May 05, 2021 19:15 - 32 minutesFor episode 12, Andrew is joined by Marc Wulfraat, Founder and President of MWPVL International, a global supply chain consultancy. Marc has compiled the most robust dataset on Amazon Logistics locations and has a keen understanding of Amazon's supply chain strategy. Marc details what the 2020 growth spurt entailed, what it means for Amazon's future, and how long before the network is opened up to other retailers. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choi...
How a leading beauty brand offsets its carbon freightprint
April 23, 2021 20:58 - 32 minutesAndrew Cox is joined by two very special guests from Flexport.org and premier beauty brand TATCHA to discuss building sustainable supply chains. Through Flexport.org, TATCHA offsets 100% of its shipping emissions. The three discuss how its done, what the benefits are and how we can create more of these partnerships. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
Why managed transportation fits so well for SMBs w/ Danny Loe
April 21, 2021 17:30 - 23 minutesDanny Loe is a multidecade vet of the logistics industry and currently resides as the Chief Yield Officer and President, Asset-light logistics at ArcBest. As such, Danny oversees ArcBest's managed transportation division and has incredible insight into the mode, it's benefits, and it's challenges. Danny also details the difficulties with nationwide product launches. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
Port congestion, Suez fallout, and difficulties of diversifying supply chains w/ Daniel Hackett
April 08, 2021 19:15 - 27 minutesDaniel Hackett is a partner at Hackett Associates, a maritime consulting and advisory firm that publishes the Port Report in tandem with the National Retail Federation each month. Daniel joins Point of Sale to discuss the fallout of the Suez Canal will look like from the US, how port congestion is progressing on the west coast, and why it's so difficult to diversify supply chains outside of China. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaph...
COVID turned Fortune 100 companies into startups w/ Simeon Siegel
March 31, 2021 18:00 - 34 minutesThe retail landscape was upended by COVID-19 and the subsequent lockdowns, but Simeon Siegal believes there are many silver linings. When the pandemic hit, Siegel says retailers were faced with an environment of zero revenue and optional costs. This gave massive companies the ability to do something only startups are typically capable of: pivoting. Andrew and Simeon discuss a wide range of topics including port congestion and inventory levels, new fulfillment methods, consumer retraining, and...
How LTL carriers are adapting to take e-commerce market share
March 26, 2021 18:30 - 30 minutesAndrew is joined by Dennis Anderson, Chief Customer Officer at ArcBest to discuss how LTL carriers are rolling out new services and pivoting to take advantage of e-commerce acceleration. Dennis details how flexibility and agility in LTL networks make them perfectly positioned to benefit from an array of trends emerging from changing consumer behaviors like BOPIS/Curbside, comfortability purchasing large items online, and direct-to-consumer models. Dennis thoughtfully lays out the effects of d...
AR/VR's massive impact on retail supply chains
March 17, 2021 19:00 - 25 minutesAugmented reality and virtual reality usage exploded during COVID as retailers quickly had to find ways for customers to test products. "Faces and Spaces" are early adopters of VR in retail, but they're just the beginning. Virtual reality has proven to be an invaluable tool for retailers to increase customer satisfaction, increase conversation, and dramatically reduce returns. Dijam Panigrahi is the Co-founder and COO at cloud-based VR/AR infrastructure provider GridRaster. He brings 15+ yea...
Fulfillment Strategies w/ Rick Watson
March 11, 2021 16:00 - 23 minutesE-commerce penetration accelerated greatly due to the coronavirus and now retailers are having to balance these new consumer expectations with long-term profitability. There are a few major fulfillment methods being implemented across the retail sector, but which is the best? Who will win out in the long run? Rick Watson is the founder and CEO of RMW Commerce Consulting based in New York City where he consults retailers on e-commerce operations. Rick joins episode 5 of Point of Sale to detail...
Tariffs, Trade Policy & Legislation w/ Rick Helfenbein
February 17, 2021 18:32 - 24 minutesRick Helfenbein is the former President of the American Apparel & Footwear Association and is currently a retail and trade consultant in New York and a contributing writer for Forbes.com. Rick has spent more than 25 years in the apparel industry and has unique set of perspectives due to his various roles including operating a mid-sized carrier, 15 years as the president of leading high-end global apparel manufacturing company, and his time battling on Capitol Hill. In this episode, Helfenbei...
Warehouse Technologies w/ Keith Phillips
February 11, 2021 19:10 - 22 minutesWearable warehouse technologies have rapidly gained popularity as retailers look to leverage the newest available hardware and software to make their workforce more efficient and productive. Keith Phillips is the President and CEO of Voxware, a warehouse technology software provider that uses a myriad of hardware including augmented reality to ensure accuracy in warehouse operations. Keith details the advancements in warehouse wearables and how the technology is impacting warehouse operations...
Omnichannel and Digital Transformations w/ Sucharita Kodali
February 03, 2021 19:55 - 25 minutesSucharita Kodali, Retail Analyst at Forrester Research, is an expert on e-commerce, omnichannel retail, consumer behavior, and trends in the online shopping space. In this episode, we discuss the rapid online penetration growth, omnichannel strategies, how to minimize returns and much more. Join the FreightWaves Retail Community and sign up for Point of Sale: https://web.freightwaves.com/point-of-sale Subscribe Apple Podcasts Spotify Learn more about your ad choices. Visit megaphone.fm/adcho...
Parcels and Returns w/ Satish Jindel
January 29, 2021 19:55 - 26 minutesSatish Jindel brings his 30 years of industry experience for a fiery conversation on parcel networks and reverse logistics. Jindel drops some dimes about the "Amazon Trojan Horse", details his belief that returns are not inevitable and that every return is a money losing operation. Join the FreightWaves Retail Community and sign up for Point of Sale: https://web.freightwaves.com/point-of-sale Subscribe Apple Podcasts Spotify Learn more about your ad choices. Visit megaphone.fm/adchoices