Manage Smarter
288 episodes - English - Latest episode: 18 days ago - ★★★★★ - 41 ratingsJoin hosts Audrey Strong and C. Lee Smith every other week as they dive into management, leadership, business, sales, company culture, talent retention, revenues, performance metrics, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace.
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Episodes
36. Managing with Ethics and Integrity
September 02, 2018 06:00 - 25 minutesDonald Lee Sheppard is a highly sought-after speaker and the author of “THE DIVIDENDS OF DECENCY: How Values-Based Leadership Will Help Business Flourish in Trump’s America” and Principal at SHEPPARD. He coaches corporate leaders and students on the importance of values-based leadership, employing “Win-Win-Win” models of business and is an expert in ethics and integrity. In this episode, Audrey, Lee and Don discuss: The definition of “Leadership Malpractice.”How to breathe life into your ex...
35. How to Lead by Asking Great Questions
August 26, 2018 06:00 - 22 minutesAileen Gibb is a professional leadership coach and the author of “Asking Great Questions: An Essential Companion for Every Leader.” Companies worldwide trust her to uncover solutions to personal and business challenges, creating valued results and transformational growth. She is certified as a Professional Facilitator as well as Masteries Coach and has spoken at TEDx and World Business Executive Coaching Summit. In this episode, Audrey, Lee and Aileen discuss:How to ask great questions.Ope...
34. Tips for Moving Your Agenda
August 19, 2018 06:00 - 27 minutesSamuel B. Bacharach is a Professor at Cornell University where he is on the faculty in, and previous chair of, the Department of Organizational Behavior. He is author of more than 25 books including “Transforming The Clunky Organization” and “The Agenda Mover.” He is also co-founder of the Bacharach Leadership Group, which focuses on training and coaching leaders in the core skills of pragmatic leadership. In this episode, Audrey, Lee and Samuel discuss: - The definition of a “clunky” organ...
33. Cybersecurity Basics for Managers
August 12, 2018 06:00 - 26 minutesSharon Smith is the founder of C-Suite Results, author of “The Corporate Detox” and the host of the “C-Suite Success Radio” Podcast on the C-Suite Network. With an extensive background in cyber security, Sharon is passionate about helping organizations improve their security posture through hiring and retaining top security talent along with helping security executives lead strong teams and create a culture of security in their organizations. She also focuses her talents on taking complex pro...
32. Ditching Drama and Entitlement
August 05, 2018 06:00 - 25 minutesCy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. Backed by 20 years of unparalleled experience, Wakeman’s philosophy offers a new lens through which employees and executives alike, can shift their attention inward, sharpen their focus on personal accountability, and uncover their natural state of innovation simply by ditching the drama. In this episode...
31. Working Well with the Opposite Sex
July 29, 2018 07:00 - 22 minutesJennifer Crittenden is the author of The Discreet Guide for Executive Women as well as What's A Guy To Do? How To Work with Women and several other titles. Through her company, The Discreet Guide, she offers professional development training programs and workshops in "Exceptional Presence" and interpersonal/communication skills. Crittenden is considered a thought leader in gender, language, and work-related issues. Her expertise comes from 20 years in big pharma rising to the level of CFO. I...
30. Avoiding Career Failures, Plus How to Compete with Amazon
July 22, 2018 07:00 - 26 minutesCarter Cast is a business professor at Northwestern University and the author of the award-winning book, The Right (and Wrong) Stuff: How Brilliant Careers are Made - and Unmade. Business Insider called it "one of 17 must-read books for 2018." Also a venture partner at Pritzker Group Venture Capital, Cast has played pivotal roles are some of the most iconic consumer brands including Walmart.com, PepsiCo and Frito-Lay. In this episode, Audrey, Lee and Carter discuss: Why good people someti...
29. Recruiting Top Young Talent
July 15, 2018 05:30 - 21 minutesJessica Ogilvie, Ph.D. is an Assistant Professor of Marketing at Marquette University and a researcher on topics including strategic issues related to front line management, sales, and service. She was recently awarded the 2018 Excellence in Research Award by the American Marketing Assn's Sales Special Interest Group. In episode 29, we discuss tips for recruiting on college campuses, the differences between what Gen Z and Millennials are looking for, and how to keep young talent from job hopp...
28. Mastering Civility in Your Workplace
July 08, 2018 08:00 - 22 minutesDr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. In episode 28, we discuss her research on the decline of civility, how it affects productivity and what managers can do about it. Learn more about your ad choices. Visit megaphone.fm/adchoices
27. Showing Appreciation at Work
July 01, 2018 06:00 - 20 minutesDr. White has developed a unique way for organizations to motivate employees that leads to increased job satisfaction, higher employee performance, and enhanced levels of trust. Dr. Paul White is a psychologist, author, speaker, and consultant who makes work relationships work. His latest book is The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation. His online assessment tool, Motivating by Appreciation Inventory, has been taken by over 120,000 employees and ...
26. Big Life and Career Turnarounds
June 24, 2018 06:00 - 27 minutesMark Minard is the founder/CEO of Dreamshine, an agency in Ohio serving individuals with special needs. From jail at age 17, to CEO at age 26, Minard, has grown his company to a multi-million enterprise over the past 11 years. He is also the host of the podcast Elevating Business. In episode 26, we discuss the importance of knowing that everyone goes through fear and doubt, and it can be overcome; the importance of belief and culture; and that people can be leaders from any position in the c...
25. Coaching Big Egos
June 17, 2018 08:00 - 23 minutesMary Gardner is The Charisma Coach. She has been a corporate trainer for Goldman Sachs, a CBS Sports Radio personality, columnist for the Orlando Business Journal, and has created PR campaigns for TJ Maxx, Johnson & Johnson, Fuji Film among others. She's also the founder of the Inspirational Speakers Academy and turns idiosyncrasies into assets for her speaking clients. In this episode, Audrey, Lee and Mary discuss: What makes a good coachWorking with millennialsHow to be a good story tell...
24. Building Self-Confidence
June 10, 2018 06:30 - 21 minutesHeather Monahan, one of our most popular guests from our first 20 episodes, is back to share more tips on building confidence from her new book Confidence Creator. Heather is the CEO of her own company Boss In Heels. She was recognized as a Glass Ceiling Award winner as one of the Most Influential Women in radio in 2017. Heather was recently named the Brand Ambassador for Perry Ellis International’s female brand Rafaella. Previously, she was the Chief Revenue Officer for Beasley Communicatio...
23. Opportunities in the New Economy
June 03, 2018 06:30 - 20 minutesEpisode 23 features our first-ever repeat guest! As a world-renowned expert and consultant on professional development, Jeffrey Gitomer's client list includes: Coca-Cola, Caterpillar, BMW, Verizon, MacGregor Golf, Hilton, IBM, Time Warner, BlueCross BlueShield, and hundreds of others. In this episode, we discuss the current U.S. economy and how to make the most of it, how to prepare now for when the economy is not strong and Jeffrey's recommendations for protecting and increasing your profit....
22. Managing in Large Organizations
May 27, 2018 05:30 - 22 minutesJon Zellner is Executive Vice President of Programming Operations for iHeartMedia, overseeing national programming, sales integration, operations, and communication to 860 radio stations in 158 markets serving 271 million monthly listeners. Before joining iHeartMedia, Jon was SVP of Programming for Sirius XM overseeing 100+ channels. In episode 22, we discuss managing in large corporate environments, managing remote employees and the constant need for reinvention. Learn more about your ad cho...
21. Tips for Managing Volunteers
May 20, 2018 06:30 - 20 minutesDoug Ulman is the President & Chief Executive Officer of Pelotonia, which began in 2008 as a bike ride in Columbus, Ohio to raise funds for innovative cancer research at the Ohio State University Comprehensive Cancer Center. In just 9 years, the nonprofit has raised $157 million with 100% of donations going to cancer research. In this episode, we discuss the unique challenges/opportunities in managing volunteers, the obligation of empowerment and addressing failure with volunteers and contrib...
20. Tips for the Conflict Averse Manager
May 13, 2018 06:00 - 27 minutesAs a behavioral mastermind and personality expert in both behavior and values analysis, Steve Sisler is the lead Behavioral Analyst at The Behavioral Resource Group. He is the also the author of seven popular books, including his latest “There’s More to Management Than a Big Desk.” In episode 20, we discuss overcoming fear to tackle conflict head on, how certain personalities are better suited for certain positions, and putting yourself in positions where your personality works in your favor....
BONUS - Tom Peters: Why New Zealand?
May 11, 2018 06:30 - 3 minutesTom Peters is a Best-Selling author on business management practices. Peters is co-author of In Search of Excellence—the book that changed the way the world does business, and often tagged as the best business book ever. Seventeen books and thirty-five years later, he’s still at the forefront of the “management guru industry” he single-handedly invented. Peters is a consultant, writer, columnist, and speaker. In this bonus episode, Audrey, Lee and Tom Peters discuss: Why you should visit ...
19. The Excellence Dividend
May 06, 2018 06:30 - 29 minutesTom Peters is a best-selling author and world renowned expert on business management practices. Peters is co-author of In Search of Excellence—the book that changed the way the world does business, and often tagged as the best business book ever. In episode 19, we discuss: Tom's new book - The Excellence Dividend, how to avoid being replaced by technology, the characteristics of a successful team and the critical need for soft skills mastery by managers at all levels. Learn more about your ad...
18. Being Credible, Likable and Bankable
April 29, 2018 06:00 - 18 minutesCory Mosley has been an entrepreneur since the age of 14 with business interests in the salon, laundry, business consulting, automotive, and confectionary sectors. As an established business strategist, Cory counts corporations like Audi, Volvo, BBDO, and COX Enterprises amongst his client portfolio. In episode 18, we discuss the importance of credibility and likability for managers and how to connect with colleagues in 2018. Learn more about your ad choices. Visit megaphone.fm/adchoices
17. Culture as a Competitive Advantage
April 22, 2018 06:30 - 24 minutesMichael Stallard is cofounder and president of the Connection Culture Group, a leadership training and consulting firm that has advised NASA, Costco and other well known American companies. Michael is the primary author of the book Connection Culture: The Competitive Advantage of Shared Identity, Empathy and Understanding at Work. In episode 17, we discuss the definitions of culture, how managers can improve it (or damage it) and the ROI from a positive culture in the workplace. Learn more ab...
16. Tips for Young and First-time Managers
April 15, 2018 06:30 - 22 minutesJennifer Gluckow is an author and founder of Sales in a New York Minute as well as host of a YouTube Channel of the same name. In episode 16, Jennifer discusses how age plays a role in the workplace and uses her professional experience to share her advice for young managers and first-time managers. Learn more about your ad choices. Visit megaphone.fm/adchoices
15. Secrets of the C-Suite
April 08, 2018 05:30 - 24 minutesJeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. Hayzlett is the author of three best-selling business books: Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. In episode 15, we discuss how the C-Suite thinks, how to talk to them and how to become one of them. Learn more about your ad choice...
14. Managing Stress and Work-Life Integration
April 01, 2018 08:00 - 21 minutesJoy Altimare is the Chief Engagement and Brand Officer at the industry-leader in health and wellness for over 100 years, EHE. With over 16 years of experience in the marketing field, she has become an expert advisor to organizations looking to tackle growth, innovation, and technology challenges. In episode 14, Joy shares her insight on how managers can: better deal with stress and balance work, home and health. Learn more about your ad choices. Visit megaphone.fm/adchoices
13. Attitude Is Everything
March 25, 2018 04:30 - 24 minutesJeffrey Gitomer is the author of The New York Times best seller The Little Gold Book of YES! Attitude - which has just been published a new edition with many new tips to help you find, build and keep a winning attitude. In episode 13, we discuss: why attitude is critical to management and leadership; countering negative attitudes and how to change your attitude by changing what you think about. Learn more about your ad choices. Visit megaphone.fm/adchoices
12. Using Data to Reduce Hiring Risks
March 19, 2018 04:30 - 24 minutesDr. Tony Alessandra is the author of the best selling book The NEW Art of Managing People and the Chief Visionary Officer of Assessments 24x7 LLC. In episode 12, we discuss how hiring mistakes impact a company in dollars, company morale, productivity, and customer satisfaction; the need for data to check the internal biases that all hiring decision makers have; and tips for making data-driven hiring decisions. Learn more about your ad choices. Visit megaphone.fm/adchoices
11. Building Resilience and Your Personal Brand
March 12, 2018 04:01 - 26 minutesHeather Monahan is the CEO of her own company Boss In Heels and author of the book Confidence Creator on how to build confidence. She was recognized as a Glass Ceiling Award winner as one of the Most Influential Women in radio in 2017. In episode 11, we discuss the need for leaders to build their own personal brand, to become more resilient and being female in the C-suite. Learn more about your ad choices. Visit megaphone.fm/adchoices
10. How One Tweet Can Destroy Your Career or Business
March 05, 2018 08:00 - 24 minutesJordan Blakesley is a Principal Partner at B Public Relations, a Denver-based public relations firm. She has more than a decade of experience, specializing in PR in the travel/tourism, restaurant/food/wine and luxury real estate industries. In episode 10, we discuss a social media/public relations case study involving two slain Ohio police officers and a restaurant owner who tweeted carelessly about their killings - plus best practices for managers, leadership and business owners on social me...
09. Achieving Greater Training Results Through Adaptive Learning
February 26, 2018 05:05 - 21 minutesBernie Fischer is an award-winning training professional teaching business intelligence and analytics, sales strategy and tactics, digital marketing and reputation management. She is also Affiliate Faculty at Regis University and an Adjunct Instructor at the University of Denver. In episode 09, we discuss what is adaptive learning, why is it a better approach to training and developing people, embedding bite-size micro-learning into your culture and and how to become an adaptive manager. Lear...
08. Why Sales Managers Must Teach Tactics
February 19, 2018 09:00 - 23 minutesMichael Tracy is the co-author of the worldwide best-selling book "Unlimited Sales Success." As the Founder of Sales Journey, Michael has recruited, trained, managed and motivated sales forces to help them achieve millions in sales results. In episode 08, Michael discusses why salespeople must be taught sales tactics to move the needle in the smartphone era; flat vs hierarchical org structures - which is better for millennials?; and how his approach varies from that of his famous father, Bria...
07. The Team-led Team Concept
February 12, 2018 07:00 - 23 minutesShane Murphy is a workforce optimization expert and an evangelist of an organizational strategy he calls "Team-led Team." Shane used this concept to elevate an auto parts software team's performance to unprecedented levels. In episode 07, we discuss this benefits of this strategy, concerns some skeptics may have and how managers can get out of the weeds by loosening their grip. Shane is an ardent Liverpool supporter, so we also draw parallels between team management in the "beautiful game" an...
06. Adapting to and Working with Complex Personalities
February 05, 2018 09:00 - 15 minutesMerrick Rosenberg is the CEO of Take Flight Learning and author of the book "The Chameleon: Life-Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does." In episode 06, we discuss the idea that the most successful managers are the most flexible and adaptable, how managers tend to create an environment in which they themselves will thrive instead of their people and a new way to train employees on DISC assessments that everyone will understand. Learn more about your ad choi...
05. The Most Important Qualities Managers Must Have for Success
January 29, 2018 09:00 - 16 minutesBrian Tracy has consulted for more than 1,000 companies and is the top selling author of more than 80 books on business and personal success. As a popular keynote speaker, he has addressed more than five million people in 5,000 talks and seminars throughout the U.S., Canada and 82 other countries worldwide. In episode 05, we discuss: the most important quality that a manager should have, the three most common mistakes leaders make, how to set better goals and the importance of the work cultur...
05. Brian Tracy - The Most Important Qualities Managers Must Have for Success
January 29, 2018 09:00 - 16 minutesBrian Tracy has consulted for more than 1,000 companies and is the top selling author of more than 80 books on business and personal success. As a popular keynote speaker, he has addressed more than five million people in 5,000 talks and seminars throughout the U.S., Canada and 82 other countries worldwide. In episode 05, we discuss: the most important quality that a manager should have, the three most common mistakes leaders make, how to set better goals and the importance of the work cultur...
04. Building Organizational Strength by Putting PEOPLE First
January 22, 2018 09:00 - 12 minutesDeb Calvert is the co-author of the book Stop Selling & Start Leading and author of DISCOVER Questions® Get You Connected - one of the "Top 20 Most Highly-Rated Sales Books of All Time," according to HubSpot. She is also the President of People First Productivity Solutions. In this episode, Audrey, Lee and Deb discuss: How management sets the culture, and smart management includes making deliberate decisions about the culture; How things will change again when Generation Z emerges in the work...
03. Why It's OK to Be a Nice Guy in Business
January 15, 2018 09:00 - 23 minutesDoug Sandler is the author of the book Nice Guys Finish First. He is also the CEO of Turnkey Podcast Productions and co-host of the popular Nice Guys on Business podcast. In episode 003, we discuss why so many leaders today are using negative reinforcement to get things done, even though it makes people feel forced instead of led. Doug also shares insights on the benefits of thought leadership through podcasting. Learn more about your ad choices. Visit megaphone.fm/adchoices
02. How Communication Brings Your Business to the Top
January 15, 2018 08:30 - 18 minutesThis episode features a discussion with Lou Diamond, the CEO of Thrive. Lou is an energetic, humorous, and inspirational business development strategist and performance coach. He has consulted with and mentored leading performers from companies all over the world. As many managers struggle with either not communicating enough and/or not communicating effectively, you'll learn about the S.A.F.E. method and explains why establishing a strong connecting core is critical to internal communication...
01. What to Expect from the Manage Smarter Podcast
January 09, 2018 02:43 - 10 minutesFrom debunking leadership myths to learning how to manage with and measure, you'll learn something new with every episode and will be able to implement positive change immediately. This inaugural episode features co-hosts Audrey Strong and SalesFuel CEO Lee Smith explaining the purpose of this podcast and the importance of the manager position, especially at the field level. Learn more about your ad choices. Visit megaphone.fm/adchoices