Tech on Toast, The Hospitality Tech Podcast
113 episodes - English - Latest episode: 5 days ago -The Tech on Toast podcast is brought to you by Chris Fletcher, presenter and editor of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. Welcome to Tech on Toast.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Telling your truth through content, digital storytelling with Shawn Walchef, Founder, Cali BQQ Media
April 24, 2024 00:26 - 39 minutes - 36.1 MBWelcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already! Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitality industry in the digital age. Sean shares valuable insights on building a media company alongside a restaurant business, the impact of techno...
How to Drive Incremental Revenue with Vic searl Founder of DataHawks
April 16, 2024 17:17 - 52 minutes - 48.2 MBExciting New Episode Alert! 🎙️ I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the way. Here are three key takeaways from this engaging episode: 1. The Power of Data-Driven Marketing Victoria emphasised the importance of leve...
Atoa's Journey to Transforming Payment Processes for Restaurants and Retailers
April 03, 2024 06:46 - 13 minutes - 12.8 MB🚀 Exciting New Podcast Episode Alert on Tech On Toast! 🎙️ Hey LinkedIn family! I'm super excited to share our latest episode of the Tech On Toast podcast, featuring a deep dive with Ivo Gavin, the dynamic London City Manager for Atoa. 🌆✨ In a fascinating conversation, we explored groundbreaking payment solutions reshaping the hospitality industry. Here’s what stood out: Revolutionising Payment Processes: Atoa is steering a major shift by enabling UK customers to pay directly via their bank...
From Kitchen Porter To Meta, building tech solutions for hospitality with Ben Brown at Shopwave
March 27, 2024 01:55 - 38 minutes - 35.1 MBHey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀 Here are three key takeaways from our insightful conversation with Ben: Customer engagement is key. Ben highlighted the importance of providing a seamless and engaging experience for customers. By offering multiple ways for customers to interact with your brand, such as through touchscreens, bar...
The future of POS with Joel Satchi, Co-Founder Emenu Now & Vikram Badhwar, Director of International Retail at Starbucks
March 20, 2024 00:07 - 42 minutes - 39.3 MBWelcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality technology and how it can simplify your operations. In this episode, we had the pleasure of welcoming Joel Satchi, co-founder of EMenu Now, and Vikram Badhwar, Director of International Retail Technology for Starbucks. Simplifying Hospitality Tech We kicked off the episode by discussing how EMenu Now is revolutionising the hospitality tech space by offering solutions that boost sales,...
How to Grow with Data & Partnerships with Gemma Barter, Honest Burgers & Matt Ford, Krowd
March 13, 2024 00:36 - 41 minutes - 38.2 MBWelcome back to another episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech to uncover how it can simplify your business operations and drive growth. In today's episode, we had the pleasure of hosting two industry experts: Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers Ltd, and Matt Ford, the Business Development Director for Krowd. Key Discussion Points:🔍 Understanding Customer Behaviour: Gemma shares insights on how Honest B...
How to use influencer marketing in the hospitality industry with Mike Radley, Co-Founder of Joli App.
March 06, 2024 06:21 - 28 minutes - 26.2 MB🌟 Exciting news! 🎙️ I just released a new episode on the Tech On Toast podcast, and it's a must-listen for anyone in the hospitality industry looking to up their influencer marketing game. In this episode, I had the pleasure of chatting with Mike Radley, co-founder of Joli App, about the ins and outs of influencer marketing in hospitality. 🍽️✨ Here are three key takeaways from our conversation that you won't want to miss: 1️⃣ Micro and Nano Influencers Are Gold: Mike highlighted the value...
The Top Challenges Of Growing A Hospitality Business in 2024 with Ryan Jacovides & Cass Coulton.
February 28, 2024 07:13 - 26 minutes - 24.5 MB🎙️ New Bonus Episode Alert! 🎙️ Good morning, I'm thrilled to announce the release of our latest bonus episode of the Tech On Toast podcast with our partner Dojo. In this episode, we dive deep into the world of hospitality and discuss how businesses can fuel their growth through innovative and accessible technology. 🔍 Our guests for this episode are Ryan Jacovides, Director at F1® Arcade Arcade & PASTURE, and Cassandra Coulton, Senior Insight Manager at Dojo, a payments provider dedicated to ...
From Trading Floors to Kitchen Floors: Conor Sheridan's Journey to Tech Innovation with Nory
February 21, 2024 07:27 - 36 minutes - 33.6 MBHey there, Tech On Toasters! 🍞 In our latest episode, we had the pleasure of chatting with Conor Sheridan, the entrepreneurial spirit behind Nory, and boy, did we cook up a storm of insights! 🚀 We kicked things off with a warm welcome and a quick reminder that our community at techontoast.community is your go-to spot for all things hospitality tech. 🌐 Then, we dove straight into the meat of the conversation with Conor. He shared his journey from the high-stakes world of finance to the crea...
Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims
February 14, 2024 10:29 - 38 minutes - 35 MBWelcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation. Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment to quality as it grows. With 24 pizzerias and counting, they're not just expanding their physi...
Simplifying Hospitality Tech with GuestChat CEO Nima Anvar
February 07, 2024 01:56 - 26 minutes - 24.6 MBSimplifying Hospitality Tech with GuestChat CEO Nima Anvar In this episode of Tech On Toast, we had the pleasure of speaking with Nima Anvar, the CEO of GuestChat, a company revolutionising the way hotels interact with potential guests online. Nima shared his unlikely journey from a science background to hospitality, eventually leading to the creation of GuestChat. Key Takeaways: Nima's Background: Nima's transition from the California Department of Health Services to managing hotels in G...
Enabling the luxury experience through technology with Andrew Evers, Group Director of IT, Rocco Forte Hotels
January 31, 2024 06:09 - 37 minutes - 34.6 MBAnother week, another dip into the ocean of tech from the Tech On Toast podcast! 🎙️ In our latest episode, we had the privilege of hosting Andrew Evers, Group Director of IT at Rocco Forte Hotels. Andrew brought his extensive experience in the hospitality technology sector to the table, and the conversation, as always with hospitality professionals, was centred around the guest. Here's a quick recap of the key discussion points: 1️⃣ The Role of Technology in Hospitality: Andrew emphasised...
Tech On Toast special Featuring David Beveridge, PeopleBank and Richard Hartley, S4 Labour
January 26, 2024 04:53 - 17 minutes - 16.2 MBLike Batman & Robin, Lennon & McCartney, or Ben & Jerry, we all love a good partnership. Just before the festivities got under way, Chris got together with some old friends to announce a very special partnership & the announcement of their new seamlees, integration. S4labour and Peoplebank work with some of hospitality’s top names. By sharing the people data collected from the ATS to the Workforce Management via a seamless API integration, S4labour and Peoplebank’s integration saves you ...
Getting to know your guests through feedback with Lisa Campbell, Head of Client Success at Feed It Back
January 24, 2024 07:53 - 21 minutes - 38.7 MB🎙️ Exciting news! 🎉 The latest episode of the Tech On Toast podcast is now live! 🎧🔥 In this episode, we met the brilliant and patient Lisa Campbell, Head of Client Success at Feed It Back, and I can't wait to share the three key takeaways with all of you. We had some technical issues on the day of recording, so unfortunately, there is no video for this episode. Lisa provided valuable insight, and you can hear a little snippet in the video below. Here are some key takeaways. 🔹 Takeaway #1...
Planting social impact in the minds of diners with Rachel Marshall, Director at GiftTrees
January 17, 2024 06:57 - 23 minutes - 21.2 MB🎙️ Exciting News! 🎙️ I am thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🥳 This week, we had the pleasure of hosting Rachel Marshall, Director of GiftTrees, as our special guest. 🎉 How does GiftTrees work? "Once a restaurant is GiftTrees certified, your diners have the option of planting a GiftTree in the developing world, which is simply added on to the end of their bill. This helps counterbalance the environmental impact of their meal. Each GiftTre...
Putting People at the heart of your business with Jon Wilson, SVP, EMEA at Deputy
January 10, 2024 08:10 - 37 minutes - 34.5 MB📣 Exciting Announcement! 🎉 Hey everyone! I am thrilled to share the latest episode of the Tech On Toast podcast with you all! 🎙️ In this episode, we had the pleasure of chatting with Jon Wilson, the Senior Vice President of EMEA at Deputy. 🌍Here are three key takeaways from our conversation: 1️⃣ The Importance of Employee Experience: Jon shared his insights on the future of employee experience and how it should be a top priority for businesses. He emphasised the need for genuine passion ...
How to not make a meal out of your IT system with Cliff Gurdin , Director at Eat IT Drink IT
January 03, 2024 02:54 - 28 minutes - 25.8 MB🎙️ Exciting Announcement! New Podcast Episode Alert! 🎉 Hey everyone! I'm thrilled to announce that a brand new episode of our podcast is now live! 🎧 In this episode, we dive deep into the world of technology and its impact on the hospitality industry. We had the privilege of chatting with eith Cliff Gurdin, Director at Eat IT , Drink ITwho shared some incredible insights and experiences. Here are three key takeaways from this episode: 1️⃣ The Importance of Industry Knowledge: Our guest emphas...
Start up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon
December 27, 2023 08:02 - 39 minutes - 36.1 MB🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too. This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and s...
Freelancers to the front! The hospitality workforce that will keep the industry moving in 2024 with Brigad
December 20, 2023 00:46 - 33 minutes - 30.7 MB🎙️ Exciting News! 🎉 I am thrilled to announce that we have a brand new episode of our podcast available for you to listen to! In this episode, we had the pleasure of speaking with Nicolas Ferrary UK MD at Brigad, a platform that is revolutionising the future of hospitality. 🍽️ Here are three key takeaways from this insightful conversation: 1️⃣ Blended Workforce: Brigad believes in the power of a blended workforce, where businesses can combine their existing employees with freelancers to c...
Building Loyalty Programmes For Restaurants With Hugo Op Den Dries, Head Of Partnerships with Piggy
December 13, 2023 01:37 - 41 minutes - 37.6 MB🎙️ Exciting news! 🎉 I'm thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🍞🔬 In this episode, we had the pleasure of speaking with Hugo Op den dries, Head of UK partnerships at Piggy. 🐷🇬🇧 Hugo shared some incredible insights and three key takeaways that I want to share with you all. So grab a cup of coffee ☕ and get ready to dive into the world of technology and loyalty programmes! 🔑 Takeaway 1: Start Small and Collect Customer Information Hugo emphasise...
From Ops to Opsyte, an operators journey into Tech with Matt Taylor, CEO of Opsyte
December 10, 2023 13:47 - 34 minutes - 32 MB🎙️ Exciting news! 🎉 In the latest episode of the Tech On Toast podcast, we dive deep into the world of technology and innovation in the hospitality industry. 🍽️📲 We are joined by Matt Taylor CEO, at Opsyte. Matt talks is through his journey from operations where he grew frustrated with the tools at hand to Opsyte as it is today and their latest release Insytes, their new AI-driven reporting engine. Opsyte is built by hospitality experts, a suite of solutions for both front and back of hou...
Creating personal attachment to your favourite restaurant brands, Brent-Stig Kraus,CRO at Sevenrooms
December 10, 2023 13:46 - 35 minutes - 32.5 MB🎙️ Exciting News! New Episode Alert! 🎉 Hey everyone! I am thrilled to announce that we have just released a brand new episode of the Tech On Toast podcast, and it's packed with some incredible insights and discussions. 🚀 In this episode, we had the pleasure of welcoming Brent-Stig Kraus, Chief Revenue Officer at SEVENROOMS , to the show. Brent shared his expertise and shed light on some fascinating topics that are sure to leave you inspired and informed. Here are my top three takeaways fro...
Driving Revenue through behavioural science and music with Startle, with Adam Castleton CEO & Melanie Fulker CCO
December 06, 2023 03:58 - 33 minutes - 30.5 MB🎙️ Exciting news! We have just released a new episode of the Tech On Toast podcast, and it's a must-listen for anyone interested in the intersection of technology and customer experiences in the hospitality industry. In this episode, we had the pleasure of speaking with Adam Castleton CEO at Startle Music, and Melanie Fulker Chief Customer Officer at Startle Music, a company specialising in curating music for brands. Here are three key takeaways from our conversation: 1️⃣ Background music is...
Solving problems and helping businesses make informed decisions with Mike Enslin, Regional Manager, Lightspeed
November 15, 2023 01:56 - 37 minutes - 34.5 MB🎙️ New Episode Alert! 🎧 Hey there, Tech On Toast community! I'm thrilled to announce the release of our latest podcast episode, where we dive deep into the world of hospitality tech and customer care. In this episode, we had the pleasure of chatting with Michael Enslin from Lightspeed Commerce, and he shared some incredible insights that I can't wait to share with you all. Here are three key takeaways from our conversation: 1️⃣ Genuine Connection is Key: Mike emphasised the importance of ...
Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings
November 08, 2023 09:22 - 37 minutes - 34.4 MB🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what others were doing in the industry, trusted their expertise, and built upon that foundation. This ap...
Delivering results through D2C online ordering with Zal Dordi, Chief Commercial Officer at Slerp
November 01, 2023 08:38 - 51 minutes - 47.3 MB🚀 Exciting Tech on Toast Podcast Episode! 🎙️ I had the pleasure of chatting on the latest episode of the Tech on Toast podcast with Zal Dordi, Chief Commercial Officer at Slerp. We had a great chat in BrewDog Waterloo and here are some of the highlights! Here are my three key takeaways from the episode: 1️⃣ Customer Obsession: Zal emphasised the importance of being customer-obsessed, just like successful companies such as Amazon and DoorDash. Understanding what your customers want and ne...
Engaging People with Tech With featuring Rachel Masing, People Director at ETM Group
October 26, 2023 10:25 - 29 minutes - 26.7 MBThis week Chris talks with Rachel Masing, People Director at ETM Group. The podcast episode highlights the importance of technology in enabling time-saving and engagement in the hospitality industry. The guest speaker discusses how utilising technology can lead to significant time savings, which in turn can result in increased efficiency and productivity. One aspect of time-saving discussed in the podcast is the ability of technology to streamline processes and automate tasks. By implement...
Joining The Dots on People Experience with Stephanie Gregg, Culture Director and Matt Grimshaw Founder of Youda.
October 18, 2023 08:33 - 23 minutes - 43.5 MBThis week Chris Talks to Matt Grimshaw, Founder of Youda, and Stephanie Gregg, Culture Director from Watchhouse. In this bonus episode, we caught up at the Hospitality Tech Expo in London. It was a great conversation about the future of employee experience and joining the dots for our team. During the chat, we discussed : Stephanie's journey with Watchhouse and their planned expansion What Youda is and what it can do to support the industry Diluted your company culture through growth ...
Connecting you to your customers with Adam Forman, Founder of Support Wizard & Captive WIFI
October 11, 2023 00:39 - 49 minutes - 45 MBThis week Chris talks to Adam Forman, Founder and director at Support Wizard & Captive Wifi. A little more about Support Wizard & captive wifi? "Captive Wifi is Customer Wi-Fi made simple with feedback and footfall included as standard & Support Wizard is Proactive, strategic and reliable IT Support and Communications Services for London. SupportWizard stands out from the crowd! We're not just another broad-spectrum IT support service. Instead, we've carved a niche for ourselves in the ho...
Building growth in hospitality with reliable and flexible hospitality solutions, with PointOne Epos.
October 04, 2023 05:08 - 39 minutes - 35.7 MBThis week Chris talks to the Alex Morgan, Head of Sales & Partnerships at PointOne. But who are Point one? A COMPLETE EPOS SYSTEM FOR YOUR HOSPITALITY BUSINESS In times of change, pointOne gives your business certainty. Reliable and flexible, yet simple and effective. Innovative hospitality needs innovative EPoS. We deliver. We do things differently...Our system empowers your team to work smarter, quicker and deliver a better customer experience. How? By taking out the roadblocks – thin...
Keeping your guests connected with Away Together featuring Melanie Brewer CEO & Co Founder, John Beuchert COO co-founder.
September 27, 2023 04:47 - 41 minutes - 37.9 MBThis week Chris talks to the founders of Away Together, Melanie Brewer CEO, Co Founder & John Beuchert COO co-founder, all the way from Pennsylvania, USA. What is Away Together? "In 2018, on a very much needed trip to the Caribbean, we found ourselves in the midst of a tropical storm. It was during that storm, that Away Together was created. We soon realised that there was no platform that allowed for safe communication between all of the interesting people we met on the trip. Away Togethe...
Gaining Advantage through Guest Experience with Prithvi Dhanda, Founder & CEO Of Sentiment Search
September 20, 2023 00:00 - 26 minutes - 23.9 MBThis week Chris talks to Prithvi Dhanda Founder at Sentiment Search. Who are sentiment search? New Dimensions of Customer Sentiment Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and any other text-based feedback channels. These industry-specialised metrics can be used...
Ball pits and Start ups with Travis Fish, Group Development Director at Ballie Ballerson
September 13, 2023 00:08 - 48 minutes - 44.4 MBThis week Chris talks to Travis Fish, Group Development Director at Ballie Ballerson. Ballie began as a “one month only” pop up in Dalston in November 2016, the inspiration of our founder, Wenny. The blend of cool cocktails and childhood nostalgia was such a hit that we extended our residency until the summer of 2017. National press and media outlets acclaimed us as one of the best places to go in London and over 150,000 happy nostalgia-seekers sampled our ball pits and signature drinks men...
Transparency Through Tipping with Mason Potter, Co-Founder at grtfl
September 06, 2023 07:00 - 25 minutes - 23.6 MBThis week Chris talks to Mason Potter, Co-Founder of grtfl®. grtfl® streamlines the entire tipping process for your business and team, directly saving time and money. Using grtfl®, tips can be instantly and automatically paid in and out. Our single-pane dashboard provides real-time income and tip distribution data for you to incentivise your team further. Retain great talent by giving them complete visibility over earnings and feedback, resulting in improved service and increased busines...
Supporting your people & building efficiencies into your workforce with S4labour with Chief Growth Officer Richard Hartley
August 30, 2023 07:40 - 37 minutes - 34.3 MBThis week Chris talks to Richard Hartley, Chief Growth Officer at S4labour. S4labour provides labour management and productivity tools for a range of different industries. It is designed and built by a team of highly experienced operators with decades of experience running and managing some of the U.K’s best brands. S4labour tools enable providers to grow their sales, through empowered labour deployment, maximising revenue opportunities and planning more productive shifts, while saving tim...
Doing good through awesome people & incredible coffee with Joseph Cordy, Head of Commercial at Paddy & Scotts
August 22, 2023 07:25 - 39 minutes - 36.4 MBThis week Chris talks with Joseph Cordy, Head of Commercial at Paddy & Scotts So who are Paddy & Scotts? "We’re on a mission to fuel the ambitions of coffee growing communities and coffee lovers all over the world. For all our bravado, chest-beating and travel stories; fundamentally, we're coffee producers. We grow, source, import and cherish some of the finest coffees on the planet. What’s stopping you from joining our crusade?" During the chat we discuss: Joe's background and his first...
From the Gold coast to the south coast, how do you break new ground through product & people with Lawrence Pelletier, Global Sales & Marketing Director at Redcat Hospitality Technology
August 16, 2023 07:35 - 1 hour - 55.9 MBThis week Chris talks with Lawrence Pelletier from Redcat Hospitality Technology. Lawrence was kind enough to share some time with us on his visit to the UK from Melbourne, Australia. He took in the weather, the tennis , our restaurant scene and unfortunately for me the Ashes!! Redcat’s end-to-end digital ecosystem gives businesses a suite of services to provide great customer experience and run operations effectively. Redcat’s enterprise-level services include: Loyalty/iOS & Android App...
From the Gold coast to the south coast, how do you break new ground through product & people with Lawrence Pelletier, Global Sales & Marketing Director at Redcat
August 16, 2023 07:35 - 1 hour - 55.9 MBThis week Chris talks with Lawrence Pelletier from Redcat Hospitality. Lawrence was kind enough to share some time with us on his visit to the UK from Melbourne, Australia. He took in the weather, the tennis , our restaurant scene and unfortunately for me the Ashes!! Redcat’s end-to-end digital ecosystem gives businesses a suite of services to provide great customer experience and run operations effectively. Redcat’s enterprise-level services include: Loyalty/iOS & Android Apps Kitchen...
Putting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR,
August 01, 2023 10:00 - 1 hour - 64.6 MBThis week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations James teaches us a fairly big lesson about trademarking your product. It's a remarkable series of events with one of the tech world's giants, lawyer...
Combining baking with tech, how does technology transform one of the oldest professions in the world? Nico Gaillot COO Paris baguette UK
June 21, 2023 04:50 - 43 minutes - 39.6 MBThis week Chris talks to Nico Gaillot, Chief Operating Officer at Paris Baguette UK. Since moving from Northern Brittany in France to the UK, Nico has spent his professional life in Hospitality. Now heading up the UK Paris Baguette roll out, he joins us to chat about his career, the impact of tech on his team and his customers and the future. Shout outs to Feed it Back, Paytronix and Toast During the chat we discuss; Nico's background and his journey to Paris Baguette Building a busines...
Becoming the backbone of the food industry with Joe Heather, General Manager UK & IE Deliverect
June 14, 2023 06:19 - 35 minutes - 32.9 MB🌍🚀 Ready to take your hospitality business to the next level? Check out our latest episode of Tech on Toast as we discuss growth strategies and infrastructure with Deliverect. This week Chris meets Joe Heather, UK & IE General Manager of Deliverect. Deliverect's core product is middleware post-injection , which is the fundamental aspect of the company. However, over the years, it has developed into a platform that includes menu management, order management, data and analytics, and a unif...
Building a tech stack in a pandemic with Stephen Phillips, Director of Operations at Marugame
May 31, 2023 00:00 - 41 minutes - 37.7 MBThis week Chris talks to Stephen Phillips, Director of Operations at Marugame. During the chat we discuss: The excitement surrounding the arrival of Marugame during the pandemic and the challenges of anglicising the brand for the European market The challenges of building a brand during a pandemic, Steve shares their experience of building a brand during the pandemic and the unique obstacles he faced. He had to navigate through cultural differences, franchising issues, and the need to ang...
Is the hospitality industry doing enough to avert Co2 from our atmosphere, with Griff Holland & Ed Brown
May 24, 2023 06:20 - 45 minutes - 41.5 MBThis week Chris meets Griff Holland & Ed Brown, Founders of Zedible. Griff & Ed are on a mission to support the industry in first finding out where you are in your journey of truly managing Carbon in your hospitality business and secondly providing the actionable data to navigate your way to averting more co2 from their business, whilst not affecting the customer journey and saving some £££'s along the way. "90% of emissions are on the plate in the hospitality & food sectors. Zedible give...
Making culture a source of competitive advantage with Matt Grimshaw , Founder of Youda
May 18, 2023 06:07 - 34 minutes - 31.7 MBI was very fortunate this week to spend time with Matt Grimshaw Founder of Youda, we were also joined by my old mate Kieron “The Boy” Bailey, co-owner at Otolo. Kieron has been an advocate of Youda (and Matt!) since its inception so he joined us to share his thoughts too! Youda can be found on our tech on toast marketplace on the link below, where you can also watch the podcast. 👇 "Youda is a people experience platform that enables you to create seamless, personalised and on brand experie...
Who needs influencers when you have customers with James Laden, Co-Founder of Ttagz.
May 10, 2023 07:18 - 28 minutes - 26.1 MBThis week Chris meets James Laden, Co-Founder of ttagz. Who needs influencers when you've got customers? ttagz is the world's first user-generated content tool for hospitality. Let your customers share their experience and reach real, local people through organic marketing." During the chat, we discuss the following: How working with influencers motivated Ttagz to cane the game by incentivising user-generated content. How Ttagz is assisting in driving growth through UGC vs. organic mark...
How to integrate e-commerce into your marketing strategy with Sophie MacDonald, Marketing Director at Fuse & Ignite
May 03, 2023 06:15 - 33 minutes - 30.3 MBThis week Chris talks with Sophie MacDonald, Marketing Director at Fuse & Ignite; we discussed how to Integrate E-commerce into your marketing strategy. During that chat, we discuss, The importance of incorporating e-commerce into the annual marketing plan. Highlight the significance of e-commerce touchpoints and their potential benefits for restaurant businesses. Explain the various touchpoints where e-commerce can be integrated (e.g., website, social media, mobile apps). Examples of f...
Supporting the heart beat of the hospitality industry, automating back of house operations with David Hulme,UK & LATAM Director at Marketman
April 26, 2023 07:00 - 37 minutes - 34.2 MBThis week Chris met David Hume, Uk & LATAM Director at Marketman.During the chat we discuss, What issues businesses are facing in their kitchens around the world and do they differ in each geographic location How the cost of living crisis is providing another hurdle to operations & what levers the operator can pull to drive more profit What problems can Marketman fix for the hospitality operator How tech alone will not fix your kitchen's problems, humans still have a huge role to play en...
Finding new customers through last-minute decisions with Aaron Solomon, CEO & Co-founder of Ambl
April 19, 2023 07:09 - 38 minutes - 35.3 MBThis week Chris talks with Aaron Solomon, Co- Founder of Ambl. Ambl is the app helping spontaneous people find last minute reservations, you can downlaod the app on apple or android here. During the chat we discuss: How Aaron turned his back on banking and together with his Co-Founder started to fix a problem he had come across trying to book a reservation last minute himself How you never stop raising money and the pressures that come with that Building a start up through committed lik...
Growing your customer base through delivery with Gaurav Malik,Vice President - International Expansion, UrbanPiper
April 12, 2023 07:00 - 35 minutes - 65.1 MBThis week Chris meets Gaurav Malik,Vice President - International Expansion, UrbanPiper. "Urban Piper helps you manage your food delivery channels on one dashboard, no more juggling multiple tablets. With UrbanPiper's integrations you can manage orders from Deliveroo, Just Eat, UberEats, Flipdish & others straight from your ePOS or our delivery manager dashboard." During the chat we discuss: How delivery is still a relatively new revenue stream to many and how to make that business profit...