Solving problems and helping businesses make informed decisions with Mike Enslin, Regional Manager, Lightspeed

🎙️ New Episode Alert! 🎧

Hey there, Tech On Toast community! I'm thrilled to announce the release of our latest podcast episode, where we dive deep into the world of hospitality tech and customer care. In this episode, we had the pleasure of chatting with Michael Enslin from Lightspeed Commerce, and he shared some incredible insights that I can't wait to share with you all.

Here are three key takeaways from our conversation:

1️⃣ Genuine Connection is Key: Mike emphasised the importance of genuinely connecting with people, and taking inspiration from the hospitality industry. He highlighted that customer care is not just a department within a tech product but a mindset that can revolutionise businesses. By prioritising proper customer care, it becomes less about being the fastest or the sexiest and more about building authentic relationships with customers.

2️⃣ Solving Problems and Making Decisions: Mike shed light on the significant amount of time and effort dedicated to solving problems and helping businesses make informed decisions. This highlights the value of tech solutions that not only streamline operations but also provide support and guidance when it's most needed. It's all about empowering businesses to navigate challenges and make the best choices for their growth and success.

3️⃣ The Power of the Ecosystem: Mike discussed the power of integrating various tech products seamlessly to create a unified experience for both businesses and customers. LightspeedHQ, along with other integrated products, is working towards providing a cohesive ecosystem that feels like one cohesive solution. This integration allows businesses to enhance their operations, improve customer experiences, and ultimately thrive in the ever-evolving tech landscape.

I hope these takeaways pique your interest, and I encourage you to listen to the full episode to gain even more valuable insights from Michael Enslin. You can find the episode on our website or your favorite podcast platform.

The Tech on Toast podcast is brought to you by Redcat, The Hospitality IT platform that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.

As always, I'd love to hear your thoughts and engage in a meaningful discussion about the topics covered in this episode. Feel free to comment below or reach out to me on LinkedIn. Let's keep the conversation going and continue simplifying the way we buy and manage hospitality tech together!

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