Fixing Faxes
22 episodes - English - Latest episode: over 3 years ago -Follow along as we launch Clinnect, a digital health product. We talk about the intersection of healthcare, technology, and entrepreneurship while trying to stay balanced. Hosted by Canadians Angela Hapke, CEO of Central Referral Solutions, and Jonathan Bowers, CEO of Two Story Robot.
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Episodes
Q&A Part 2
December 08, 2020 14:29 - 30 minutes - 28 MBShow Notes To wrap the first season of Fixing Faxes Jonathan and Angela continue part 2 of listener questions. Diving into favourite failures, scary stories, emotional rollercoasters, and what we are reading/watching/listening to right now. Next season starts in late January 2021! Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com Credits Produced by Jonathan Bowers and Angela Hapke Music by Andr...
Q&A Part 1
December 01, 2020 14:29 - 24 minutes - 22.7 MBShow Notes Jonathan and Angela asked for questions and listeners submitted all sorts of questions ranging from leadership, entrepreneurship, podcasting, and life. The questions were tough, amazing and required some digging deep to answer; along with many laughs. Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com Credits Produced by Jonathan Bowers and Angela Hapke Music by Andrew Codeman (CC BY 3...
Creative Drain
November 24, 2020 14:29 - 31 minutes - 28.6 MBShow Notes Leaders are commonly praised for their creativity, Angela opens up about feeling less creative during COVID. Jonathan talks about finding a secret to increasing energy levels. They discuss the common thread of exhaustion, creativity, renovations, and alone time during COVID. Angela mentions GoCleanCo, she mentions a Twitter account however Angela actually found her on Instagram. At the end they mention Angela's daughter cut over 10 inches of her hair off and donated it ...
Referrals Refresher
November 17, 2020 14:29 - 30 minutes - 28 MBJonathan shares a personal experience regarding a specialist referral, it provides an opportunity to refresh on what referrals are. In this episode Jonathan and Angela refer to the Medical Post, September 2020 issue. Topics span personal experience, referral etiquette, lost referrals, and what is really expected of the patient in the process. Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com Credi...
It Takes a Village w/ Kristy Ehman from Hyon
November 10, 2020 14:29 - 30 minutes - 28 MBShow Notes This interview with Kristy Ehman was originally release a few weeks ago, but we had to delay publishing it. If you happen to have already listened to this episode, go ahead and skip this one. See you next time. Kristy Ehman of Hyon joins Jonathan and Angela to talk about her journey as a tech founder. Kristy and Angela met at Metabridge in June 2019 and have been talking weekly since. Listen in to get a glimpse of what they talk about; product challenges, users, parenth...
Feedback Fatigue Firsthand
November 03, 2020 14:29 - 19 minutes - 17.5 MBIs feedback fatigue a thing? If so, Angela may have been experiencing it this week. Clinnect, as a social enterprise, has sought out and encouraged feedback from all stakeholders. Angela talks about how the process of creating a product with transparency and welcoming feedback can take a toll personally. Jonathan reminds Angela of why she is doing this and gives some real life examples from his own career. Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonat...
The Next Evolution of Clinnect
October 27, 2020 13:29 - 24 minutes - 22.7 MBFresh off a second design sprint, Angela and Jonathan discuss how the sprint uncovered the evolution of not just Clinnect but possibly the evolution of patient referrals. Angela & Jonathan discuss how the new features will create a shift from static patient referrals to dynamic ones with ease. Taking examples from other industries and applying the patterns to Clinnect was an organic next step; but the impact this uncovered for both patients and care providers is what they delve into...
Work Life Balance During COVID
October 13, 2020 13:29 - 26 minutes - 24.5 MBIf you have any questions you would like us to answer, please reach out on Twitter, @FixingFaxes. We discuss the pressure that is often put on founders to sink your lives into your company and the toll that takes. Even for people who reject the "exhaustion as a badge of honor" culture, it's really hard to find balance particularly during COVID. Justin Jackson tweeted, "The best thing you can do for yourself (and your business) is to give yourself more margin in your life" with a l...
Building a Team While Building a Product
October 06, 2020 13:29 - 25 minutes - 23.4 MBShow Notes Building a team while building a product can be a wild ride. Angela doubles her team in the last couple months, she discusses how that feels at a time that the product is being built out. Jonathan gets into how and why he has added to his company, and the outcomes of different hires. Jonathan talks about taking his son trail running in a stroller, the Thule Chariot Sport. Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonathan Bowers - @thejonot...
Remote Work During Covid
September 29, 2020 13:29 - 30 minutes - 27.7 MBThis episode delves into working remotely, and how Two Story Robot responded to the pandemic. Jonathan designed his company as a remote-first technology company and there was a lot of benefit to this when COVID hit. They found themselves in a unique position, ready for remote work but still had to deal with the pandemic. At the forefront of remote work they had a lot of knowledge to share, and we dig into this. Check out the blog post on this topic they published. Find Us Online ...
Taking a break this week
September 22, 2020 13:29 - 39 seconds - 673 KBSeptember has been exceptionally busy and we need a week to catch our breaths. See you next week!
Why Say No to Money and Bootstrap?
September 15, 2020 13:29 - 28 minutes - 25.9 MBShow Notes To fundraise or not, that is the question in this episode. Angela walks through the decision making process around whether Clinnect should go after institutional money or to bootstrap. Listen to find out what she decided. Find Us Online Angela Hapke - @angelahapke - https://www.clinnect.ca Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com Credits Produced by Jonathan Bowers and Angela Hapke Music by Andrew Codeman (CC BY 3.0) Transcript [00:00:00]Ang...
What's Keeping Angela Up At Night?
September 08, 2020 13:29 - 27 minutes - 24.8 MBShow Notes After taking a few weeks off of recording Jonathan and Angela discuss everything from Star Wars to passwords to what keeps Angela up at night. There are some bloopers to keep it real and difficult conversations about balancing the users wants with the integrity of system. Angela and Jonathan deep dive into conversation to talk through a difficult product feature decision. In this episode listeners get a peek into real conversations behind the scenes of building a digital...
Privacy by Design w/ Chris Foster
September 01, 2020 13:41 - 34 minutes - 31.2 MBShow Notes We've deliberately chosen to design privacy into Clinnect. This means using cryptography to ensure that only the intended recipient is able to view patient data. In fact, as builders of the software, we can't even see the patient data. For the curious, Chris suggests these articles to better understand cryptography: Crypto101 is a great book for learning cryptography basics. It’s very long but thorough and free: https://www.crypto101.io/ The API we use to do this secu...
Design Sprints
August 25, 2020 13:29 - 26 minutes - 24.1 MBShow Notes At the beginning of the episode Jonathan talks about watching Hamilton, which was recently released on Disney+. Here is a link to the streaming service and the filmed version of the original broadway. This episode delves into the design sprint that Two Story Robot led Clinnect through, we talk about the ups and downs and how valuable it was. Check out the blog post about design sprints and the design sprint we did with Clinnect. Find Us Online Angela Hapke - @angelaha...
Financial Supports for Canadian Tech
August 18, 2020 13:29 - 26 minutes - 24 MBShow Notes In this episode we talk about different grants, contributions, tax incentives, and non-equity financing that there is available in Canada, specifically British Columbia and how it has helped our businesses. Here is a list of the grants/programs/incentives that we discuss and links to find out more information: NRC-IRAP - Industrial Research Assistance Program Youth employment grants through IRAP- Youth Employment, Venture for Canada, & New Ventures BC & Innovate BC. S...
The product development journey of Clinnect
August 11, 2020 13:30 - 27 minutes - 25.1 MBShow Notes We talk about being a social enterprise, how long the journey can take for start-ups, and Angela reports back on the pricing exercise that she undertook to find the "right" price for Clinnect. Starting out initially as a government funded project, this company had a few roadblocks to overcome in becoming an incorporated for profit business; along with the typical issues to overcome like sustainability, scalability, and revenue. Healthcare issues are complex and Clinnect...
Who is Angela and Jonathan?
August 04, 2020 13:30 - 28 minutes - 26.6 MBShow Notes This episode finally delves into who Jonathan and Angela are, a bit of our backgrounds and how we both took very different paths to get to where we are. We give shout outs to our team, mentors, friends, and family. We talk in this episode about non-medical fabric masks and we wanted to give a shout out to Sew the Curve Kamloops. We also mention a local company Desert Lily Clothing that made the custom masks for Two Story Robot. Find Us Online Angela Hapke - @angelahap...
How do we price a digital health product?
July 28, 2020 13:30 - 28 minutes - 25.7 MBShow Notes Pricing a new product is hard to do and requires that you step outside your comfort zone. We talk about freemium and why we don't want to build a free product. How we might figure out a good price. And the 4 Ps of marketing. Warning. We say "pee" and "poop". Fact Check We discuss the"P's of Marketing", despite both having an MBA we cannot remember which they are. The term we are discussing is Marketing Mix, which is the 4 P's of marketing: Product, Price, Place, and P...
Launching with Silly Bugs
July 21, 2020 13:30 - 24 minutes - 22.5 MBShow Notes In the intro Jonathan discusses the fall detection used in his Apple watch, if you are interested in learning more about this feature or how to turn it on then check out this link: https://support.apple.com/en-ca/guide/watch/apd34c409704/watchos Since recording this episode Angela has actually achieved the 10,000 step mark many times according to her Suunto 3 watch. She is still trying to get evening walks in. Fact Check Surprisingly Angela does not spew random stati...
Backlogs and Fax Machines
July 14, 2020 13:30 - 27 minutes - 25.5 MBShow Notes Our first full episode of "Fixing Faxes". There is a backlog of surgeries due to COVID-19, how is Canada going to deal with those. How do referrals work in the first place and how will Clinnect help? Do we need faxes? Fact Checks In the opening Angela mentions being at home with her children for 73 days, that was incorrect it was actually 74 days according to her calendar. Here is the CMAJ article that Angela refers to. The "large" number Angela refers to is around 1...
Fixing Faxes... a teaser
July 02, 2020 22:00 - 2 minutes - 2.59 MBA teaser of our first podcast, Fixing Faxes. We'll be launching in a week or two, so subscribe to this feed to get the first episode when it is published. Show Notes: We have come up with a name since recording this teaser. Our show is called Fixing Faxes, which will make more sense after the first episode, we promise. Fact check: In this episode Angela mentions adverse statistics regarding female tech founders and age, stating 'there is a lot of statistics showing that tech foun...