Difficult Happens; Effective Communication for Bosses
186 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 56 ratingsLara Currie is on a mission to transform the way we communicate with one another. The workplace doesn't have to be the source of conflict and discord. She'll teach you how to have open and honest communication with people, how to navigate conflict, and how to deal with the difficult "stuff" we all encounter in this ever increasingly defensive world. www.difficulthappens.com
Difficult can happen anywhere, so Lara is here to make sure you know exactly how to create positive communication, decrease defensiveness, and navigate the difficult that we all have to deal with in life, at home, and in the work environment so that you, your business, and your team, can save time, money and energy.
https://www.difficulthappens.com
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Episodes
36: Got my Mind on my Mindset
November 13, 2018 11:00 - 10 minutes - 7.1 MBHave you ever noticed that there are stories that we tell ourselves? Like a record playing over and over again, these stories get reinforced and can become truth. When that familiar story starts to play in the background it can lead to a negative mindset, full of limiting beliefs. For some, these negative mindset loops come at a particular time of night or in a certain crowd, for others it is a certain time of year. As whole human beings, there are certain times where we know we are the bo...
35: Tribes & Tribulations with Hilary Johnson
November 06, 2018 11:00 - 32 minutes - 31.5 MBWhat does your tribe have to do with the tribulations you face in your life? Your mindset impacts your ability to weather a storm in your business and in your life. There are certain times of the year that may wreak havoc on your mindset and others that have you ready to take on the world, each one of us has a season or time of year, that is more challenging than others, so how do you build resilience while navigating through those stormy times? That’s what Hilary and I dive into today - Wit...
34: Spooky Facts You Need to Know
October 30, 2018 10:00 - 13 minutes - 9.18 MBThere are some spooky truths that impact you every day and most people aren’t aware of it. As a leader, there are many factors that impact the way that you communicate to your team members, but this spooky fact rarely ever gets talked about because not many people know it. People come with all types of strengths and weaknesses. As a leader you need to be aware of how those strengths will benefit your team and how any weaknesses may impact the team. Let’s uncover the spooky facts. What yo...
33: What Got You Here Won't Get You There with Laurie Nichols 2
October 23, 2018 10:00 - 49 minutes - 74.7 MBYou’ve built a successful business with a great team and steady clients, then the universe steps in and throws a wrench in the plan. Now what? Laurie Nichols has been there, she is fiercely committed to guiding business owners and professionals to reimagine their lives and work through succession planning with heart. Without a clear plan, uncertainty, a lack of communication and the undertow of “busy” can lead to a revolving door of staff, an inability to monetize the investment in your bu...
32: The Debt You Pay
October 16, 2018 10:00 - 16 minutes - 26.3 MBOur nation is suffering from a toxic debt, and we all pay the price. This is not a monetary debt, it is a communication debt. One that has been festering for years, decades even. Is your team suffering from a communication debt that is impacting your bottom dollar? When a matter or issue continues to crop up over time, whether you view the matter to be important issues, typical issues or missed conversation opportunities that start to pile up between your team members, employees or another...
31: The Grand Simplifier with Dr. Laura Gallaher
October 09, 2018 10:00 - 52 minutes - 81.6 MBWorking with different personalities can be a challenge, the old adage ‘we teach people how to treat us’ is true, but we do so subconsciously as well as consciously, after all, relationships are co-created. The communication patterns and habits that we establish with our team members, employees and coworkers can lead to healthy patterns and dysfunctional ones. There is a grand simplifier that can lead to a positive and strong team culture, where issues are discussed respectfully before the...
30: When Good Enough is No Good
October 02, 2018 11:00 - 9 minutes - 16 MBDone is better than perfect, have you heard that nugget of gold before? It is true for so many things but this old adage doesn't always hold up especially when it comes to employees', subcontractors and even clients. On today’s episode we are talking about ‘good enough’ and how, and when, it is no good for your business, your clients and your team. Knowing how to identify the conflict personality types and how to communicate effectively with each one is so important for leaders who are i...
29: Why your subconscious is the Real Boss with Melina Palmer
September 25, 2018 10:00 - 1 hour - 60.9 MBBehavioral Economist Melina Palmer joins me to talk about why people act and react the way they do. Our subconscious lives in another dimension, living out whole experiences that we react to, making assumptions and determining actions. Our subconscious is doing calculations 95-99% of the time behind the scenes impacting how we communicate with one another. Our brains love a pattern, our subconscious works from a framework of patterns, sets & logic. The first time you hear something it mi...
28: The Dirty Dozen
September 18, 2018 10:00 - 17 minutes - 15.6 MBWords can have many meanings depending upon the topic of conversation, the context the word is used in and the relationship between the two people among many other factors. The purpose of communication is to pass information from one person to another, it is to connect with one another, we are social tribal animals and connection is a powerful force. We want to share how we see the world with another person and to see the world from their point of view in order to broaden our understanding...
27: [Coaching] The Scaling Mindset with Sarah Frink
September 11, 2018 10:00 - 52 minutes - 77.3 MBScaling your business takes hard work and dedication, without strong personal boundaries, clear communication, and the right mindset, it becomes impossible. Costing you precious time, money and energy. Over the past few years, Sarah Frink of Real Marketing Solutions has consistently doubled her client load. On this special on-air coaching call, Sarah has questions about scaling herself and managing her clients’ expectations. What we uncover is what is really holding her back when it comes ...
26: No Vision No Value with Janna Lundquist
September 04, 2018 10:00 - 41 minutes - 63.4 MBCreating and maintaining a healthy company culture requires intention. It takes a clear mission, vision and values. Not the corporate poster, phoned-in version of a mission, but rather a well thought out and fluid document that grows with you. However, there’s a guardian at the gate, one that stands in the way of cohesion and leads to a toxic work environment. This saboteur is multi-layered and often invisible because it is internal. Change and the sense of fear and loss around that chang...
25 -Context is Everything
August 28, 2018 10:00 - 19 minutes - 18.2 MBAnything from a stomach ache to how much sleep you got the night before will impact how you communicate with, and are perceived by, others. This is the “context”, or the circumstances surrounding your message. To be a great communicator you need to understand a few key things. Context is Everything Communicating is connecting. It is sharing and receiving information that will lead to a greater understanding and bringing you closer to others. In turn, this will bring about greater self-...
23: What to say when you don't know what to say
August 25, 2018 17:56 - 15 minutes - 15 MBHave you been at a loss for words? What do you say when you don’t know what to say When the conversation is tense and you need to communicate in a way that you both can truly hear what is being said the words can be hard to find. Being effective with your communication in this scenario can be difficult, it can often seem like everyone is talking but no one is listening and nothing of value is being said. When you say the right thing, you can get the conversation back on track. Getting hear...
24: Money, Avoiding and Boundaries
August 21, 2018 10:30 - 36 minutes - 35 MBwith Hannah Smolinski Does talking about money trigger you? On today’s podcast, Hannah and I dive into communicating effectively when the topic is touchy, Boundaries around our personal time, family, work and the summer months, and what avoidance and confusion have to do with one another. Have you ever heard of the Hierarchy of Accounting Needs? What you’ll hear in this podcast: Accounting is a real weakness of small business owners Financial Statements are foundational, they are u...
22: How to speak so that someone will listen in a conflict
August 07, 2018 10:30 - 12 minutes - 12 MBDo you know how to speak so that Someone will listen during a difficult conversation? It is not easy to know the best way to get your point across during a tense or difficult conversation. Getting heard and truly hearing each other is hard to do when your mind and body is preoccupied with all the emotions that are vying for your brains attention. They can run the gambit, from fear to shame, from anger to confusion. They don’t call it a ‘difficult’ conversation for nothing. Like most thin...
21: Scaling, Communicating and Change with Julie Fry
July 31, 2018 10:00 - 26 minutes - 25.2 MBJulie Fry and I talk about how she has grown her business while pivoting her business model and communicating with team members all over the world. A chance encounter at a dog park and a love of change took Julie Fry on a path from the Chuck-It dog toy company to creating the international networking group Business among Moms. It’s not a straight line, there was a lot of trial and changes along the way. Change, growth, and scaling can be a scary thing, setting up and checking in on the...
20: The Victim - Mastering the Art of Conflict
July 24, 2018 10:00 - 22 minutes - 36.7 MBDo you know your conflict personality-type? On today’s episode, we take a look at the victim conflict personality type and how it impacts communication in your business and in your life. Whether you have this conflict personality type or are dealing with one. I give you actionable steps that you can take to help you navigate conflict with this type to save you time, money and energy. Life is stressful enough, and conflict is inevitable, take these skills and tips with you so you can identify...
19: Bossing Bullies & Change
July 17, 2018 10:00 - 23 minutes - 22 MBOn this week’s episode, Shelli and I Dive into some meaty subjects, leading your team and guiding your clients during times of great change. How to lead with Integrity while correcting or addressing poor behavior and we even touch on why business bullies behave the way they do and how they like to operate. Want to know what to do about it? Good, because we talk about that too! Change, fear, the unknown, disagreements & conflict are inevitable in the modern day workplace, join us as we disc...
18: The Avoider - Mastering the Art of Conflict
July 10, 2018 14:26 - 22 minutes - 21.6 MBDo you know an avoider? On today’s episode, we dive into how the avoider conflict-personality type impacts communication, your business, and your life so that you can master the art of conflict. It is an art, one that with practice will give you the tools you need to navigate conflict with ease. For the avoider, obfuscation, retreating and procrastination is their baseline in a conflict. What you’ll hear in this podcast: There are four conflict personality types, the Pleaser, the Perfec...
17: Stories & Public Speaking
July 03, 2018 10:30 - 42 minutes - 39.8 MBThis is a juicy episode filled with way’s that you can use a story in your everyday work life, from the boardroom to the stage. Carol and I talk about everything from our personal struggles and successes to the DNA of the feminine, from speaker hijackers to why Emma should stop watching Law and Order SVU. Carol tells us how she uses the three-act story structure and the Hero’s journey when working with clients. There are lots of free giveaways on dealing with conflict and a strategic speak...
16: The Perfectionist - Mastering the Art of Conflict
June 26, 2018 10:30 - 16 minutes - 26 MBConflict Personality types are inherent to the individual and show up in full force during a difficult conversation and kick into overdrive during a conflict. There are four Conflict Personality Types, the Pleaser, the Perfectionist, the Avoider and the Victim. Conflict gets a bad rap because so many people “do” it wrong. They struggle with how to deal with conflict the right way. Or they just plain view conflict as something that is a negative and should be avoided at all cost. This is bl...
15: Embracing Challenges to Succeed
June 19, 2018 10:00 - 32 minutes - 49.2 MBWe dive deep into the skills needed for success at a high level. Struggles in life are inevitable and we talk about our own personal struggles and how a mindset shift can lead to overcoming personal tragedies. Tina shares her ‘one-time’ high-efficiency business model where you delegate weaknesses and focus on your strengths, how she gets motivated and recharged during her busy day to maximize her time. When you take the hard road and embrace your failures as well as your successes it leads t...
14: Calming Client Fears
June 12, 2018 10:00 - 31 minutes - 46.5 MBChange, whether it is a change that you chose or one that was thrust upon you, can be a scary thing. When you have lived in the same home for over 30 years and need to downsize, for whatever reason, there are many decisions and choices to be made and a lot of things to be done. When you add in the complicating factor of having one of the hottest housing markets, all the factors are joined by fear and overwhelm. June Griffiths, the downsizing expert, joins me on the show today to discuss navi...
13: The Pleaser - Mastering the Art of Conflict
June 05, 2018 10:00 - 21 minutes - 31.6 MBCan you master the art of conflict? You can. When you have the communication skills, the knowledge and the practice putting those skills to use, you can master the art of conflict. And it is an Art. There are four conflict personality types, these personality types have certain traits that you can identify and learn to navigate in conflict for a positive outcome. Conflict is inevitable, but it doesn’t have to be hard. On this episode, we look at the conflict personality type of a Pleaser. ...
12: Civility in the workplace
May 29, 2018 10:00 - 37 minutes - 55.1 MBCivility in the workplace doesn’t happen by accident. Incivility costs Corporations $300 billion dollars annually. This staggering fact cannot be ignored by bosses at any level. Having a clear mission, vision and value statement that is adopted and understood by every member of the organization is critical. What does incivility look like? You might be surprised! In this week’s episode, we talk about business bullies, creating strong teams and an inclusive environment that leads to higher s...
11: Isolation or Inclusion?
May 22, 2018 10:00 - 16 minutes - 24.9 MBThere is a palatable sense of isolation among the Millennials and GenZ’ers that pushes them to seek Inclusive, familial work environments. They play hard and work hard. In this episode, we look at some of the stark realities that these generations face, some of the history of why they feel this way and the fact that the universal shared experiences of previous generations are a thing of the past. Where there used to be a shared “popular culture” across the nation we have much more fractu...
10: Millennials in the Middle
May 15, 2018 10:00 - 30 minutes - 57.5 MBMillennials are culturally different than any of the generations that have come before them. Previous generations have had more shared experiences around world events, & popular culture. Most Gen-Xers, Baby boomers, and The Silent Generation would immediately ‘get’ references to the Beatles, Dukes of Hazards, Friends, and 'You're fired'. Millennials lack a cohesive ‘shared experience’ in the same way, they have had access to the internet since their earliest ages, the ability to dive into wh...
09 Hiring & Working with Millennials
May 08, 2018 10:00 - 39 minutes - 66.5 MBIn today’s episode, we dive into hiring, firing and working with Millennials in this ever-changing work environment. Joining me is Chris Sims the owner of Sigao Studios, an agile coaching and software development company in Birmingham AL. He has hired hundreds of employees in his career, at one time he hired 120 employees from all over the world in a 6-month period! This experience, along with the guidance of a mentor, led Chris to understand that the ‘old’ way of doing business in the IT fi...
08: Millennials: A Primer
May 01, 2018 10:00 - 16 minutes - 14.8 MBWhat you’ll hear in this podcast: How different the work environment is now, working for one company your entire career and collecting a juicy pension is a thing of the past Generalizations (boxes, labels, qualifiers, quantifiers) are a starting point, not a way to define a ‘people’ You should take ‘Verbal Processers’ words in context Initiative’s (Meyers Briggs type) often feel the emotions around a topic Labels, tests & generalizations should be used to inform you, not to box anot...
07: Bosses & Bad Behavior
April 24, 2018 10:00 - 12 minutes - 10.3 MBBad behavior is one of degrees. One of the most fascinating patterns of behavior is one that is universal to us all, from the children in the schoolyard to grown adults, we have all exhibited this conduct at some point in our lives whether we were aware of it or not. It happens during the testing and negotiating of our boundaries, or what behavior we will accept in our relationships. What is it? It is the Extinction-burst behavior. This shows up as a challenge, through rebellious beha...
06: Bossing & Boundaries
April 17, 2018 09:00 - 25 minutes - 21.6 MBWhat is the first thing that comes to mind when you hear the word Boundaries? Do you think of border walls and fences or about the last time you said yes when you really meant no? Boundaries can be difficult to define. They are, at their essence, anything that helps to differentiate you from someone else. It is a limit you set on what you will accept of another person's words or actions. Your boundaries can (and should) change over time. They are different with different people in our li...
05: What is Confusion Hiding?
April 10, 2018 12:00 - 16 minutes - 13.8 MBDo you ever get confused? Not the “why did I come upstairs” kind of confused but the more distracting form of confusion associated with being overwhelmed, with having just too many tasks on your To-do list. Those feelings of confusion and a sense of overwhelm are not only tied to your emotional state, but to your physical state as well. There are season aspects or rhythms to our schedule and how we spend our time. There are those times when we are more overwhelmed by our schedule than othe...
04: Team Trust Busters
April 03, 2018 07:00 - 10 minutes - 9 MBYou know it when you see it-- the behavior that breaks down trust, communication, and the ability to move forward. Someone’s been triggered. Maybe it’s even you. Getting triggered by someone or something happens to everyone, but it’s also possible to diffuse its intensity. In this episode, we take a look at the 4 types of events that set off a triggered reaction and the 4 components that are always present in every triggered reaction so that you can more easily recognize when it’s happenin...
03: How To Avoid Alienating Clients
March 13, 2018 04:28 - 31 minutes - 59.5 MBWhat is the connection between effective communication and sales? Even though you might not have given it much thought, you have to agree that the two are inexplicably linked! What could possibly be more vital to a successful salesperson than good communication skills? We are diving deep today with my expert guest, so this could be the show that helps you elevate your communication skills! Nikki Rausch is a seasoned sales guru with decades of success behind her. She is the founder and CEO ...
02: What is a Trigger and Why You Should Care
March 13, 2018 04:08 - 16 minutes - 12 MBWhat is something that impacts your business every single day, without your even being aware of it? The answer is our topic for today: Triggers. This show is Part 1 of a series on triggers and how they impact your business. We’re diving deep into all you need to know about triggers and triggered reactions. What you’ll hear in this episode: What is a trauma-based emotional trigger? This is the most common type of trigger It goes back to a trauma in the past Someone has been victimized...
01: Welcome to Difficult Happens - The Podcast
March 12, 2018 16:09 - 7 minutes - 5.65 MBHave you been in a tense situation brimming with conflict—all because of a misunderstanding or a failure to communicate effectively? Of course! We have all been there, and if you’re a boss, then you know how vital communication is, that people are defensive, and we often are good at talking and not so good at listening. Why a podcast? I’ve spent my 25-year career in high stress, high conflict positions and I’ve seen what happens when people don’t communicate effectively with each other. O...