The Dental A Team Podcast artwork

The Dental A Team Podcast

1,329 episodes - English - Latest episode: 12 days ago - ★★★★★ - 172 ratings

The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:

Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!

Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!

New episodes every Tuesday, Wednesday, and Thursday.

Management Business Health & Fitness Medicine career medical success dental dentalateam dentist entrepreneur millionaire
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Episodes

#390: What’s the TRUE Value of Your Practice?

July 07, 2021 11:00 - 30 minutes - 41.8 MB

Have you fallen into the trap of perceived practice values? Brian Hanks joins Kiera and the Dental A-Team to bust some myths about buying and selling dental practices, and explain how each person in your office can contribute to a higher valued practice. Too often values of practices center around collections and misconceptions about equipment. Listen to this episode to learn what numbers buyers and sellers should ACTUALLY be focused on in practices. Brian provides tangible takeaways you...

#389: Growing Leaders Around You

July 06, 2021 11:00 - 25 minutes - 34.7 MB

A hearty welcome to Brittany Stone, the Dental A-Team’s newest consultant! In this episode, Brittany and Kiera chat leadership, an ever-hot topic. Specifically, the duo talks about identifying and finding leaders among your team and giving them opportunities to grow.  The specifics: How to find different types of leaders — FYI, you don’t have to be outgoing to be a good leader How to execute leadership strategies with these potentials And what to do if that potential leader falls short ...

#388: 3 Tips to Be a Rockstar Associate

July 01, 2021 11:00 - 29 minutes - 40.9 MB

Kiera is joined by Dr. Jenny Perna to discuss steps associate doctors can take to be A+ — three specific steps, in fact, to get you there. Be a leader (listen to episode 367 to hear Dr. Perna’s thoughts on leadership without a title) Think like an owner (learn more about the business side!) Advance your skill (do right by your patients and seek out continuing education) Taking these tasks on separates the wheat from the chaff, showing who is truly committed to the practice of dentistry....

#387: Ask Yourself: What’s Next?

June 30, 2021 11:00 - 30 minutes - 41.3 MB

It’s been a minute since Ashley Keith was on the podcast, but boy are we glad she’s back! Ashley wears many, many hats as chief operating officer for Keith + Associates Dentistry, and she shares pearls of wisdom today on the following topics: Creating new efficiencies in your practice Changing energy and how to do it Juggling the ideas of a visionary dentist This episode will have you fired up to prioritize projects that’ll move your practice forward in the best way possible. Episode r...

#386: What is REALLY Motivating You?

June 29, 2021 15:18 - 43 minutes - 59.7 MB

Jeffrey Shaw is once again on the podcast, this time to talk about his book, The Self-Employed Life! Kiera and Jeffrey run through highlights of the book, including what success really means, how team members can gain value from learning about self-employment, and business evolution versus a pivot. Jeffrey also shares the three elements that need to be healthy and thriving in order to  maintain an ideal business ecosystem:  Personal development Business strategies Daily habits to creat...

#385: Humanize Your Leadership Style

June 24, 2021 11:00 - 41 minutes - 56.7 MB

The fabulous Mary Pat Knight, author, speaker, coach, and “student of life,” joins the podcast! Alongside Kiera, Mary Pat shares her thoughts on human development and its role in leadership. We all experience the highs and lows of life, professionally and personally; Mary Pat encourages reinvention to progress toward your best self. This episode also includes topics such as… The drama triangle Sharing responsibility with coworkers Delegating and elevating Is your office seeking a guidi...

#384: Fill Those Hygiene Holes!

June 23, 2021 11:00 - 19 minutes - 26.3 MB

Is your practice coming up on its hygiene cycle, where routine care is jam-packing the schedule? Kiera and Tiffanie trade tips on how offices can spread out the love of busy times so September, October, and November aren’t so empty. Tiffanie shares specific items to add to your to-do list: Hit up your recare and reactivation lists What verbiage to use to get patients to actually call you back How many calls are normal for your practice to make to those recare/reactivation folks How off...

#383: How to Shorten Exam Times AND Keep Value

June 22, 2021 11:00 - 15 minutes - 20.7 MB

Did you know the right hand-off can efficiently shorten up doctor’s time in an exam? This concept blows the idea that time equates value right out of the water. Kiera shares the ICRP hand-off to shorten those exam times. I: Introduce doctor C: Compliment patient R: Recap the treatment P: Personalize Navigate these four easy steps right and doctor is ready to dive in! By educating your practice’s clinical team to co-diagnose with the doctor simplifies everyone’s time (and bonus! Mak...

#382: What and How to Delegate- Nitty Gritty

June 17, 2021 11:00 - 17 minutes - 23.6 MB

Ah, the forever art of delegation. If you think you’ve mastered this, think again! In this episode, Kiera talks why we so often avoid delegating, how to know what to delegate, and how to delegate in the first place.  This practice will build trust within your office, and build people up! Action items coming out of this episode: Make a list of all the tasks you have Delegate three tasks that can truly be passed on to another person Have your entire team do steps one and two! Give people...

#381: Systemization: Where to Start?

June 16, 2021 11:00 - 17 minutes - 24.3 MB

This one’s for all the system folks out there! Heck, it’s for the non-system folks, too, because Kiera’s here to share how to start getting your practice organized! First, know that the Dental A-Team has created a 12 Systems Comprehensive Success Cycle, aka the systems we think are MOST important to get established in your office! The 12 systems are as follows ... Company goals KPIs Billing Operations manual Scheduling Patient flow Treatment planning Marketing Hygiene Meetings O...

#380: Flipping the Script on “Not Enough Time"

June 15, 2021 11:00 - 25 minutes - 35.3 MB

“But [insert supervisor’s name here], I just don’t have the time to do that!” Aha! The Dental A-Team is here with the solutions to being more productive and efficient with your time. Have you ever noticed that the things we don’t have time for are tasks we don’t want to do in the first place? Yup, we’re right there with you! But Kiera has efficiency hacks for you, and she explains the steps to do the following: Find a compelling reason why you DO have time Change your filter of time S...

#379: Reigniting Your Passion

June 10, 2021 15:22 - 20 minutes - 28.4 MB

It’s time to get a little personal. We all work so hard in the best industry around, but it’s important to reflect inward and make sure you’re in tune with your life and what brings you joy. Kiera has a few tips to recalibrate your own why: Ask yourself what you live for Seek out a motivator Write to yourself often Meditate Find a non-work hobby There’s no one simple formula for reigniting your passion. Rather, it’s consistency that keeps you going! So make sure you’re giving yourself ...

#378: Are You Adding the Magic?

June 09, 2021 11:00 - 17 minutes - 23.8 MB

It’s time for company retreat talk! Planning a get-away for your entire team outside the office allows everyone to bond in a different way. Kiera shares her plans for the Dental A-Team retreat and offers tips of different activities that can take place during this time; everything from SWOT analyses to escape rooms. The two biggest points: Make sure the retreat is off-site Have an agenda Has your practice had its own amazing retreat? Share what happened with us by emailing hello@thedent...

#377: Onboarding A-Teams 2.0

June 08, 2021 11:00 - 20 minutes - 28 MB

Practices, bring your onboarding processes up to par NOW. Hiring in 2020/2021 is harder than ever, so it’s important to have systems in place to smooth out all the rough edges. Kiera provides instruction on how to give new team members a solid first day, first week, and beyond in your practice. She suggests breaking out tasks into pre-hire assignments, day one, day two, and so on. And if you’re seeking a more handheld approach to what your practice should do, check out Dental A-Team’s hir...

#376: Becoming a Student of Leadership

June 03, 2021 11:00 - 34 minutes - 47.3 MB

Ladies and gentlemen, introducing the Dental A-Team’s FIRST male consultant! It’s Hunter Christensen! Kiera and Hunter use the podcast to discuss leadership in the dental industry — how to get there and how to build up those around you as leaders. A big part of being a leader is considering who you surround yourself with, how to reach out to potential mentors, and books and podcasts that help, too. At the end of the day, though, know that the path to leadership is an internal one. Epis...

#375: Self-Employment- Foolproof Ideas for Success

June 02, 2021 11:00 - 45 minutes - 62 MB

This episode is chicken noodle soup for the soul. Jeffrey Shaw is back on the podcast, this time joining Kiera to talk about self-employment, its challenges, and how to overcome the hurdles. Press play not only if you have your own practice or business, but if you work for someone who does, or know someone who does. Being a business owner is a lonely road, but you have resources. Jeffrey encourages seeking connecting, utilizing technology (in a healthy way!), and the fine line between bein...

#374: Tips to Apply Successfully for SBA Loans

June 01, 2021 21:53 - 35 minutes - 49.1 MB

Joshua Kim, owner, founder, and CEO of 7(a) Accelerator, joins the podcast to make sense of small business loans, and BOY is there a lot to it! This episode is jam-packed with quick tips and tricks to navigate the process and services available, how to best navigate medical billing, and standard operating procedures for the loans themselves.  Fresh out of grad school or a new doctor? Josh has specific information for you! There’s no secret sauce to apply for these loans, but it does help...

#372: Filling This Impossible-to-Fill Role

May 26, 2021 11:00 - 27 minutes - 38.1 MB

Hiring is hard in general, but right now, there seems to be a hygienist drought. In this crossover episode, Kiera talks with Grace Rizza of the Dentistry’s Growing with Grace podcast about how dental practices can face hiring shortages, perfect the dynamics of your practice’s culture, and what the future of dental hygiene looks like. Other topics Grace and Kiera chat about: How long it takes for practices working with the Dental A-Team to see positive effects The one service DAT provides...

#373: Shorten Your To-Do Lists Over Time

May 26, 2021 11:00 - 16 minutes - 22.2 MB

Does your list of things you need to get done seem too looooooong? Kiera and Tiffanie are here today to provide tips for not letting your to-do list stress you out. The grand takeaway: Focus on the three items that’ll have the BIGGEST impact on your week, then time manage with what’s left over. Other helpful things to consider: blocking out your schedule, finishing items to completion, and using your momentum. To get started: Put all your to-do items in one place. Kiera and Tiff share th...

#371: Own Your Zone of Strengths

May 25, 2021 11:00 - 30 minutes - 41.3 MB

“There’s something about women in dentistry…” That’s the topic behind this episode, which features Anne Duffy of the Just DeW It podcast! Anne, who has a long history in clinical dental hygiene and dental entrepreneurship, discusses with Kiera the magic in being a female, especially in the dental profession. This episode is full of inspiration to cheerlead one another, overcome shaky confidence, and celebrate your own strengths. (Psst, take the StrengthsFinder quiz to find what makes you u...

#370: A NEW Spin on Case Acceptance

May 20, 2021 11:00 - 15 minutes - 21.2 MB

Kiera’s talking shop and eating cake pops! (You’ll have to listen to this episode to catch that joke…) In this solo episode, Kiera talks about increasing your case acceptance with a different spin: Actually being interested in other people. Do you work too hard on being interesting instead of being interested in other people? Kiera offers advice on how to improve relationships with your patients on an individual basis. It’s all about the power of understanding and the power of listening, f...

#369: You Need to Respect Your Patients’ Time

May 19, 2021 11:00 - 21 minutes - 29.3 MB

The fabulous road warrior Tiffanie is back on the podcast, this time to talk with Kiera about respecting people’s time. Is your back office out of sync? Are patients running over their allotted times? If someone needs an emergency visit, are you pushing everyone else back? It’s time to face the facts of how catering to one single emergency patient is affecting your entire day for the worse. If you want to build trust and good relationships with your patients, running over their time slots ...

#368: Just DeW It, DAT!

May 18, 2021 11:00 - 31 minutes - 43.4 MB

It’s a crossover episode! Kiera joins Anne Duffy over at the Just DeW It podcast to talk about empowered women in the dental industry, the power of competition, and the highs and lows of team coaching. Both DeW and DAT are women-led organizations/businesses that have experienced great success, and this episode shares pieces of that. Kiera talks about her experience as a go-getter both personally and in dentistry and how that translates to pushing yourself to the next limit. Listen to this ...

#367: How to Lead Without a Title

May 13, 2021 11:00 - 26 minutes - 36.6 MB

Joining the show again is Dr. Jenny Perna! This round, Kiera discusses with Dr. Perna leading others without the formal title of a leadership position. They both share their own examples of letting go of egos and ways they’ve inspired others.  Regardless of your role, you can choose to lead and inspire and motivate others. Some people are natural leaders; other natural followers, and both are okay to be. Being the leader doesn’t always mean being the good guy. Let Kiera and Dr. Perna ins...

#366: Asking the Right Questions

May 12, 2021 11:00 - 11 minutes - 15.9 MB

It’s time for a tactical practical! Kiera has more tips for all you wannabe word ninjas out there, this time on the right questions to ask and how to ask them. If you want to be the best dental professional you can be, incorporating the right one or two words into how you’re interacting with your patients will go a long way. Bonus! At the end of this episode is a challenge for you to share with all your team members! Episode resources: Reach out to Kiera Subscribe to The Dental A-Te...

#365: The Perfect Fit

May 11, 2021 11:00 - 15 minutes - 21.1 MB

Kiera is featured on The Biz Call podcast with Rob Frankel! This quick episode is a great dive into the who, what, when, and why of the Dental A-Team. Remember, we’re here to provide a full team approach to positively impact the world of dental. We believe we’re in the best industry and seek to help others grow. Episode resources: Connect with Rob Frankel Tune into The Biz Call podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website ...

#364: Block Schedule Around the Prime and Fluff

May 06, 2021 11:00 - 19 minutes - 27.3 MB

It’s time to organize your life … with Tiffanie and Kiera! These two haven’t been as smart with their time lately, so a podcast episode dedicated to block scheduling and power hours was called for. What is block scheduling, and how can you incorporate it into your practice? Kiera and Tiffanie share what that looks like. It’s important to know your personal limitations and to be okay with them. Key takeaways from this episode: Block in your admin time and hold the block Consider the diffe...

#363: Do You Value Your Team?

May 05, 2021 11:00 - 23 minutes - 32.4 MB

The ebb and flow in our lives and businesses is inevitable, and Kiera’s had some challenging bumps in the road lately. But the struggles allowed her to reset her priorities and understand that people are the greatest asset of the Dental A-Team. Join Kiera as she shares her latest journey through leadership, what her blind spots were, and the lessons she’s learned. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Revie...

#362: Cementing Relationships With Your Patients

May 04, 2021 11:00 - 52 minutes - 72.4 MB

Kiera is a guest on Dr. Len Tau’s Raving Patients podcast! Together, the dental duo covers a broad swatch of important topics for your office, including… The 5-minute new patient phone call (download the form here!) How to measure and increase case acceptance Handling out-of-network insurance conversations  So what’s the result of implementing these tiny little actions in your practice? Loyal patients and confident dental staff. It’s a win-win! There’s also a fun game of Would You Rat...

#361: The Best Spot For Your Practice

April 29, 2021 11:00 - 40 minutes - 54.9 MB

Austin Hair of the Commercial Real Estate Secrets podcast joins the DAT gang in this episode! Austin talks with Kiera about identifying the best situations for dental practices in terms of location, location, location. If you’re wanting to buy a practice soon or someday, or move to a new spot, this conversation will cover a lot of your most frequently asked questions like what to consider in seeking a spot, buying now or sitting and holding, and buying versus renting your own location. Th...

#360: Want More Yeses on Treatment Plans?

April 28, 2021 11:00 - 17 minutes - 23.9 MB

We could all use more yeses in our lives, right? And definitely from our patients! Kiera shares some tips that’ll boost how often your patients are saying yes to treatments. First, record your treatment coordinators’ pan presentations. Then … Listen back to them as a group, looking for areas of success and improvement Confirm the NDTR hand-off Schedule first Give time for questions Kiera also suggests ideas to overcome common excuses (both for yourself and the patient). These are tiny...

#359: How to Fix Complaining

April 27, 2021 11:00 - 14 minutes - 20.5 MB

A listener recently wrote to the Dental A-Team podcast, curious about stopping the complaining among dental assistants. This is a VERY common problem in practices, and luckily, it’s pretty straight forward to fix. Kiera shares ideas for self reflection as a leader (what standards are you tolerating to take hold in your business?), how to respond to a complaint, and communicating over confronting. Being direct is scary, but it’s the most efficient form of communication in a practice like ...

#358: Do You Own Time or Does Time Own You?

April 22, 2021 11:00 - 18 minutes - 25.6 MB

It’s time for some time efficiency hacks on the Dental A-Team podcast! Kiera walks listeners through the process she uses to plan out her weeks, turning her schedule into a proactive rather than a reactive one. The perks of working with the DAT is that we help you clear out the clutter, and this episode provides a delicious taste of that. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

357: Take Ownership NOW

April 21, 2021 11:00 - 24 minutes - 33.6 MB

Missed her last time? Dr. Rhonda Kalasho is back on the Dental A-Team pod! This time, she chats with Kiera about ways to maximize your role as a dentist for your patients. Dr. Kalasho shares three ways to get a grip on your practice: Know that there’s always an option for your patients Look for opportunity in hygiene exams Help your patients understand that insurance is a coupon Being a good dentist also means being a good business owner, and Dr. Kalasho talks tips on that, too. For ex...

#357: Take Ownership NOW

April 21, 2021 11:00 - 24 minutes - 33.6 MB

Missed her last time? Dr. Rhonda Kalasho is back on the Dental A-Team pod! This time, she chats with Kiera about ways to maximize your role as a dentist for your patients. Dr. Kalasho shares three ways to get a grip on your practice: Know that there’s always an option for your patients Look for opportunity in hygiene exams Help your patients understand that insurance is a coupon Being a good dentist also means being a good business owner, and Dr. Kalasho talks tips on that, too. For ex...

#356: Compassion Cures the Covid Crank

April 20, 2021 15:33 - 17 minutes - 24.5 MB

Once upon a time … Kiera had a no-good, very bad day. It seems that a lot of people are filled with what we’ve dubbed the “Covid crank” these days — overall grumpiness. Kiera shares a recent experience where one person at the very end of an eventful couple of days made a huge difference in her life. The point? At the Dental A-Team, we want our friends and team members to show love and kindness to others, to stand out in someone’s life. Be the spark of compassion to help cure someone else’s...

#355: Getting Uncomfortable in the Growth Zone

April 15, 2021 11:00 - 13 minutes - 18.5 MB

It’s never fun to be uncomfortable in any aspect of your life, but sometimes it’s beneficial and can get you to a higher purpose. Kiera walks listeners through the different zones we must travel through to discover our purpose: comfort, fear, learning, and growth. Kiear’s own example is with prep for the Dental A-Team Summit! Discover more about the event, and get a discount by using coupon code PODCAST at check out. Visit summit.thedentalateam.com.  Episode resources: Reach out to Ki...

#354: The Power of a Compliment

April 14, 2021 11:00 - 20 minutes - 27.8 MB

Kiera is joined by Dental A-Team consultant Suzanne to talk about compliments — what they mean, where to give them, and how giving them positively affects an office. Giving compliments establishes an open and trustworthy relationship between you and your patients, your coworkers, and your supervisors. Kiera and Suzanne give examples of compliments and how you can start incorporating them into your practice this very day. Episode resources: Reach out to Kiera or Suzanne Subscribe to ...

#353: What’s Your Superpower?

April 13, 2021 11:00 - 16 minutes - 22.3 MB

Feeling a little uninspired in your work? We’ve all been there, and in this episode, Kiera’s going to help you climb out of it — now or later, when you need the advice. First, find your strengths (Kiera recommends StrengthsFinder 2.0) and be comfortable living within them. Then, have your team also discover their strengths and find their zones of genius. Third, delegate tasks to those who are best suited for them. Fill in the gaps in your office! Lastly, enjoy being part of a more ef...

#352: The Benefits of Being Business Intrigued

April 08, 2021 11:00 - 46 minutes - 63.6 MB

Kiera joins Jeffrey Shaw of The Self Employed Life Podcast to talk about a lack of business education in trade sectors. Both Jeffrey and Kiera have noticed the same pattern: Though people are often highly skilled in what they do for a career, they don’t have the business skills to cope. That’s where consultants (like the Dental A-Team) come in! What’s the solution? Becoming business intrigued. You can’t get stuck in the cycle of only ever improving your skill set. Jeffrey and Kiera discuss...

#351: 75% to 57% Overhead Reduction

April 07, 2021 11:00 - 12 minutes - 17.7 MB

We’ve got a great example for you today: A practice that Kiera’s visited twice this year went from 75% to 57% overhead in just two-and-a-half months. How in the world did they do it so fast? Press play and we’ll tell you. The spoiler alert, though you’ll have to listen up to hear more detail on what specific goals this practice set, is that the entire team was on the same page AND they tracked their progress throughout. When it comes to meeting goals, you don’t have to be 100%. This prac...

#350: Goals Are Stars to Guide By

April 06, 2021 11:00 - 22 minutes - 30.2 MB

Kiera brings you some quick and easy ways to set up traction in your practice, regardless of its size. In this episode, she revisits the idea of traction — an incredibly important topic for offices who want to streamline efficiencies and work as a team. Tune in to hear the steps your practice needs to take to create short- and long-term goals, quarterly rocks, and even the little to-dos to get there. It’s an entire process that fuels success into your operations. This episode will not on...

#349: More to It Than Just Dentistry

April 01, 2021 11:00 - 16 minutes - 23.2 MB

Tiffanie is baaaaack! Dental A-Team fab road warrior Tiffanie Trader is in this episode to talk about her recent consulting journeys, what key tangibles are coming through, and the number one favorite thing she’s implemented over the past month. Kiera and Tiff are always a blast to have together in an episode, and this is a quick convo you won’t want to miss. Listen to past episodes with Tiffanie at www.TheDentalATeam.com. 

#348: Get Your Team Bought In

March 31, 2021 11:00 - 15 minutes - 21.1 MB

~*~ It’s a crossover episode with The Dental Brief! ~*~ Kiera joins Patrick Chavoustie on the Dental Brief podcast to give a quick recap on what’s top of mind for her at this moment: Getting your team on board and headed in the same direction. She shares insight on how to set one-, three- and 10-year goals, why keeping your team interwoven gets them extra-engaged, and how 75% of DAT offices surpass the goals they set. We love our crossover episodes. Want to find out other podcasts we’ve...

#347: Common Dental Marketing Mistakes

March 30, 2021 11:00 - 33 minutes - 46.1 MB

Grace Rizza, CEO of Identity Dental Marketing, is the star of today’s podcast episode. She joins Kiera to talk Kiera’s favorite topic: marketing ;) Marketing is a huge piece of a dental practice's success, so it’s important to take it seriously. Grace shares what her response is to a doctor who’s big goal is to get butts in seats, the most effective ways to build a practice over time, and, of course, three common marketing mistakes: Signing long contracts Giving up ownership of domain/we...

#346: Modento: A Personal, Automated Approach

March 25, 2021 11:00 - 33 minutes - 45.4 MB

Dr. Deren Flesher’s Royal Oak Family Dental is one of the most innovative and unique offices the Dental A Team has ever been part of. In this episode, Dr. Flesher joins Kiera to talk about the positives of outsourcing to software (like Modento, wink, wink). Now, you might think that utilizing software takes away personal approaches with your patients, but Dr. Flesher explains exactly why that isn’t the case. Rather, you’re letting technology tackle monotony and encouraging team members fil...

#345: The Right People in the Right Seats

March 24, 2021 11:00 - 29 minutes - 40.9 MB

Team culture is incredibly important and valuable in any workplace, and in this episode, Dr. Jenny Perna has returned to the Dental A-Team podcast to share her experiences in the dental world. Dr. Perna has been in toxic cultures before, where the wrong people sat in the wrong seat on the bus, so to speak, or they sat in the right seat, but didn’t have the right attitude. To fix the negative atmosphere, she focused on the following: Anyone can be a leader. Don’t be afraid to step up. Rel...

#344: How to Maintain a Healthy Associate/Owner Relationship

March 23, 2021 14:34 - 32 minutes - 44.1 MB

Dr. Sarah Zeh, an associate dentist out of Austin, Texas, is Kiera’s guest for this podcast episode, and she’s here to share tips on how to keep things healthy between associates and owners in the practice. For context, Dr. Zeh is in her third associateship, so she has some good experience to share. Kiera and Dr. Zeh chat about what makes an amazing owner — trusting an associate before they even come on board and setting time to communicate one-on-one — and what she looks for when seeking ...

#343: A Revolutionary Idea: Membership Programs for Small Businesses

March 18, 2021 11:00 - 32 minutes - 44.5 MB

Brad James, director of partner development at Kleer, is the star of this Dental A-Team episode! Brad talks about Kleer, which helps roll out membership plans effectively and successfully to uninsured patients, and its new program centered around small businesses and employee care. Did you know that roughly half of small businesses don’t offer dental benefits, but 82% of them want to do so in the future? Enter Kleer Employee Care, which connects small businesses with local dentist practice...

#342: Fix This Weak Spot in Your Practice

March 17, 2021 11:00 - 25 minutes - 34.3 MB

Ladies and gentlemen, we’re talking OSHA and HIPAA compliance. The Dental A-Team welcomes Danielle McKinley, director of partner relations with PCIHIPAA, to talk about this crucial topic. It may not be the sexiest information, but it’s so integral to your practice (think potential fines of hundreds of thousands to over a millions dollars! Danielle shares some horror stories). Danielle breaks down the difference between OSHA and HIPAA, the actual costs of becoming compliant, and steps you c...