CUES Podcast
176 episodes - English - Latest episode: 28 days ago - ★★★★ - 7 ratingsWelcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity and more. Check out our rich content website at www.cumanagement.com. In addition to this podcast directory, you can connect listen to the show at www.cumanagement.com/podcasts. Not a CUES member? Learn more and sign up at https://www.cues.org/membership.
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Episodes
CUES 161: Human-Centered Leadership
March 22, 2024 05:00 - 25 minutes - 17.3 MBIn this episode we talk about human-centered leadership. Returning to the show as our guest is CUES’ own VP/Consulting Services Lesley Sears, who heads up our CUES Consulting offerings. She explains the difference between a business-centered culture and a human-centered one and shares why centering your people will ultimately be better for the business. “In business-centered leadership, you're primarily focused on the numbers. You're focused on the ways of business that are outside of the ...
Be Better at Business Lending in 2024
February 23, 2024 08:00 - 23 minutes - 16.4 MBKnowledge is key to success in business lending, according to Jim Devine, co-founder, CEO and chairman of Hipereon, a financial training company based in Washington state, and lead faculty member for CUES’ School of Business Lending, which starts April 1. In this latest episode of the CUES Podcast, Devine says his aim with the school each year is to “make sure ... that everybody going out the back door has the foundational skills that give them confidence that they can take a set of financi...
Manage Fintech from Both the Bottom Up and the Top Down
February 08, 2024 08:00 - 29 minutes - 20.6 MBFintech, including artificial intelligence, is at the top of many credit union leaders’ worry list for 2024. The guest in this episode of the CUES Podcast, Scott Snyder, has ideas for how to approach these concerns that should be steadying. A recognized thought leader in technology and innovation, Snyder has more than 30 years of experience in emerging technologies, business strategy and innovation, and digital transformation for Global 1000 companies. When it comes to emerging and potenti...
CUES Emerge Winner: ‘Keep an Open Mind’ and ‘Do It’
January 15, 2024 07:00 - 25 minutes - 17.9 MBThe 2023 CUES Emerging Leader says the best advice he got about the CUES Emerge program was not to go into it with a preconceived notion about what his business case for the competition phase would be. In this episode of the CUES Podcast, Jayde DelGado, CCM, branch manager for $1.8 billion Harborstone Credit Union, Lakewood, Washington, tells the story of a 1:1 meeting with his CEO, CUES member Geoff Bullock and the 2017 winner of the challenge, then called Next Top Credit Union Exec. DelGa...
CUES 157: Resilient Leaders Must Be Tough—or Flexible—as Needed
January 04, 2024 07:00 - 35 minutes - 24.3 MBResilience is “about being tough, but it’s also about being flexible, and truly resilient leaders know when to be which,” Heather McKissick, I-CUDE, says in the latest episode of the CUES Podcast. McKissick is the CEO of CUES. The decision about when to be tough and when to be flexible, McKissick explains, “depends on the forces that we are up against—because some things you can predict because of wisdom or history or experience, and other things are unpredictable. And there are times when ...
CUES 156: Golden 1 CU Takes Belief in DEI Into Awarding-Winning Action
December 14, 2023 07:00 - 22 minutes - 15.4 MBErica Taylor says her best advice for credit unions on how to best further their DEI journeys is to listen, really listen, to staff and their communities. “Start with listening and truly listening to hear..., listening to understand people,” says Taylor, VP/communications and community relations for $20 billion Golden 1 Credit Union, headquartered in Sacramento, California, which was named the inaugural John Pembroke Catalyst for Change Award winner in 2023. “It’s powerful stuff. It builds...
CUES 155: Mitigate the Flight Risk of Newly Promoted Employees
December 08, 2023 07:00 - 17 minutes - 11.9 MBIn this episode, Lesley Sears talks about the implications of research showing that newly promoted employees are more likely to leave your organization—and what you can do to mitigate their flight risk. “When we promote somebody, we’re assuming we’re building loyalty,” says Sears, CUES’ VP/consulting. “We’re … really feeding into and developing this person. But statistics have shown us that that’s not always the case. “ADP has come out with a research study that shows 29% of the people tha...
A Leader Who Listens and Pays His Good Fortune Forward
November 16, 2023 08:00 - 35 minutes - 24.2 MBTerrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.” In this episode of the CUES Podcast, Williams, the new president/CEO of CUESolutions provider TruStage®, illustrates his leadership style by describing his approach to having lunch. “I want to make sure that everyone’s comfortable engaging with me,” s...
CUES 154: A Leader Who Listens and Pays His Good Fortune Forward
November 16, 2023 08:00 - 35 minutes - 24.2 MBTerrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.” In this episode of the CUES Podcast, Williams, the new president/CEO of CUESolutions provider TruStage®, illustrates his leadership style by describing his approach to having lunch. “I want to make sure that everyone’s comfortable engaging with me,” s...
CUES 153: Executives and CUs Can Win the Financial Game Together
November 02, 2023 06:00 - 25 minutes - 17.9 MBChris Jones and his team have formed a new company named to represent well what they do. Jones is a senior benefits consultant and partner in PARC Street Partners. PARC stands for plan, attract, retain and compensate—all key elements of the company’s work to help credit unions create a succession plan, attract, retain and compensate key executives so that both the executives and the credit union “win the financial game.” In the end, he says in the show, the credit union’s members win too. ...
Developing People and Careers in a Hybrid Work World
October 24, 2023 06:00 - 21 minutes - 15 MBHybrid, remote and in-person work gets talked about a lot these days. The conversations are often about which companies are staying remote, which are calling every employee back to the office, and which jobs can truly be done effectively from someplace other than a physical location. But a topic that’s been less talked about so far is the impact of our new choices about where we work in terms of career development. And this is the topic Deedee Myers, Ph.D., delves into deeply in this episod...
Credit Union Pay Today: Data, Trends and Analysis Tools
October 12, 2023 14:00 - 18 minutes - 12.9 MBFrom a past episode of the CUES Podcast, we already know that Scott Hackworth is an able data guy. In this show, he talks about the compensation data and corresponding trends that stand out in this year’s CUES Executive Compensation Survey and CUES Employee Salary Survey. He also describes the suite of data analysis tools included in the CUES compensation surveys and how they may be helpful to both credit unions and their team members. “The year-over-year comparisons are still very high,”...
The Challenge and the Fun of Fintech Integrations
September 29, 2023 06:00 - 21 minutes - 15.1 MBPeter Glyman finds it fun to say “yes” to a fintech integration with a Jack Henry product. Glyman is managing director of corporate strategy at Jack Henry, a CUES Supplier member and the sponsor of this episode. In the show, he talks about his fintech experience as the co-founder in 2006 of personal financial management tool Geezeo, which Jack Henry acquired in 2019 and subsequently integrated with its Banno Digital Platform. In the show, Glyman says a best practice for credit unions when ...
The Nine Dimensions of Climate
September 08, 2023 07:00 - 24 minutes - 17.1 MBIn the latest episode of the CUES Podcast, Lesley Sears defines the differences between climate and culture and explains how they together create the workplace your staff members experience every day. VP/consulting for CUES, Sears then rises to the challenges of describing each of the nine elements of climate in two minutes or less. In that short span, she defines each, explains what to look for if they’re healthy or unhealthy dimensions, and what to do to bring each along toward health. ...
How CEOs Can Design the Organization of the Future
August 10, 2023 06:00 - 20 minutes - 14.2 MBAccording to Deedee Myers, Ph.D., in this latest episode of the CUES Podcast, more and more CEOs are looking at their organizations and asking themselves, “What does it need to be in the future?” The answer to that question, she says, has to be put in the context of unprecedented times with the hybrid remote work environment taking hold and the need for leadership skills really changing. “As humans, we need to ‘North Star’ right now,” says Myers, CEO of DDJ Myers, an ALM First company, a CU...
The Value of a ‘Can-do’ Mindset for HELOCs and Fintech
July 13, 2023 07:00 - 20 minutes - 13.9 MBOmar Jordan says a mantra he lives by personally and professionally is, this one from Tony Robbins: "Stop being afraid of what could go wrong, and start being excited of what could go right." As founder/CEO of the credit union service organization Coviance, Des Moines, Iowa, Jordan believes that credit unions would benefit from not being afraid to take a risk to see what good could come of it—especially a calculated risk related to home equity lending, lending automation and working with f...
Align and Streamline Your Organization Using a Skills Focus
June 15, 2023 05:00 - 26 minutes - 18 MBIn this episode of the CUES Podcast, Lesley Sears says she loves the commercial in which “Polly Pratz wore many hats.” While the commercial is for an online university, Sears loves the many hats idea as it relates to having an organization-wide skills taxonomy—a system for deeply understanding the skills of each employee and the organization overall. Having a skills taxonomy can help an organization not just think about their people within the boundaries of their position or role (such as ...
Becoming a CEO With a Vision for Technology and Teamwork
June 08, 2023 06:00 - 21 minutes - 15.1 MBA decade before CUES member Dana DeFilippis, CCE, became CEO of Merck, Sharp & Dohme Federal Credit Union in Chalfont, Pennsylvania, she decided she wanted the job. Coming to credit unions from public accounting, DeFilippis prepared for the CEO role by adding leadership of the IT department to her duties as VP/finance of the $825 million institution, excelling at opportunities her CEO gave her to present to the board, attending CUES’ CEO Institute and earning her certified chief executive d...
How to Build a Money- and Reputation-Saving Cyberdefense
May 22, 2023 12:00 - 30 minutes - 21 MBTyler Leet takes credit union cybersecurity very seriously. For him, it’s not just a job. It’s a duty. “We have an obligation,” says Leet, director of risk and compliance services for the regulatory compliance group at CSI, Paducah, Kentucky, the sponsor of the latest episode of the CUES Podcast. “Businesses have an obligation, credit unions have an obligation to keep their members secure, their data secure, their money secure.” In this show, Leet shares his 20 years of experience in infor...
Inspiration and Resources for Your Corporate Social Responsibility Program Launch
April 20, 2023 06:00 - 29 minutes - 20.2 MBThe 17 Sustainable Development Goals of the United Nations are central to the corporate social responsibility program for $8 billion United Nations Federal Credit Union, New York. These goals such things as living wages, clean water, ending poverty and empowering women and girls, explains Yma Gordon in this episode of the CUES Podcast. Gordon is VP/Corporate Social Responsibility and Impact for UNFCU and the Executive Director of the UNFCU Foundation. “Credit unions are known to have purp...
With Fintech, Knowledge Is Power
March 02, 2023 12:00 - 30 minutes - 21 MBIn this episode of the CUES Podcast, Alex Johnson underscores the idea that knowledge is power when it comes to credit unions' success in understanding and making decisions about fintech. The creator and author of the Fintech Takes newsletter, Johnson describes ways credit union leaders can track trends in fintech and even recommends several of his favorite fintech resources. In the show, Johnson also emphasizes the importance of credit unions staying strategic as they contemplate fintech ...
The Connection Between Culture and Well-Being
February 16, 2023 07:00 - 33 minutes - 22.8 MBThis episode of the CUES Podcast covers the key connection between skilled and authentic leadership and management and organizational and employee well-being. “This is really what we need to focus on ... as leaders and as organizations,” says guest Laurie Maddalena, MBA, CSP, CPCC, CEO of Envision Excellence. “How do we support the well-being of our cultures and create cultures that cultivate well-being and also well-being for our employees in their personal lives? In the show, Maddalena...
Help Your CU's Favorite Charities, Brand and Bottom Line
January 12, 2023 19:00 - 10 minutes - 7.18 MBBruce Bauer understands how credit unions sometimes push establishing a charitable donation account down on their list of priorities. But Bauer, an executive benefits specialist with CUESolutions provider Cuna Mutual Group, rather wishes they wouldn’t. In this episode, Bauer explains that credit unions that have charitable donation accounts can get additional revenue from the same budget line item for their philanthropy. That’s because CDAs allow them more investment flexibility (and poten...
Committed to Closing Racial and Language Gaps
December 13, 2022 05:00 - 24 minutes - 16.8 MBCUES member Jeff Disterhoft became passionate about advancing diversity, equity and inclusion after his son took a class about race at the University of Iowa and started asking his dad questions about DEI. “A few things became clear over the course of the semester,” Disterhoft says in the show. “One, I didn't have it all figured out in terms of the systemic oppression of people of color in our country for hundreds of years. Two, I had a lot of unconscious biases that had not been properly a...
Embodying 'Humble, Hungry and People-Smart'
November 17, 2022 07:00 - 22 minutes - 15.2 MBIf you're building a team, you want players who are humble, hungry and people-smart. Zachary Churchill says this is not his idea—it's from Patrick Lencioni, founder of The Table Group—but Churchill seems not only to espouse it but embody it. The winner of the 2022 CUES Emerge competition, Churchill is not afraid to say he previously entered the competition in 2013 and didn't advance. So that's pretty humble. “For me, ego is the obstacle to personal progress,” says Churchill, CUDE, CMA, CF...
Stay Open to the Options in CEO Succession and Mergers
October 13, 2022 06:00 - 30 minutes - 20.8 MBEpisode 137 of the CUES Podcast tells a story of CEO succession that includes two leaders splitting the president and CEO roles for about six months; doing additional planning for the expected retirements of the longtime CFO and CIO; consideration of several merger options; and a merger. This is the story of Charlotte Metro Credit Union, which just as we were about to publish this episode announced its new name will be Skyla Credit Union. Our guests for this episode are CUES member Bob Br...
Stay Open to the Options in CEO Succession and Mergers
October 13, 2022 06:00 - 30 minutes - 20.8 MBEpisode 137 of the CUES Podcast tells a story of CEO succession that includes two leaders splitting the president and CEO roles for about six months; doing additional planning for the expected retirements of the longtime CFO and CIO; consideration of several merger options; and a merger. This is the story of Charlotte Metro Credit Union, which just as we were about to publish this episode announced its new name will be Skyla Credit Union. Our guests for this episode are CUES member Bob Br...
Easing the Pain of Month-End Close
September 22, 2022 05:00 - 20 minutes - 14.2 MBSponsored by SkyStem Closing the books at the end of the month can be a lot of work. Doing it month after month can be grueling. And when the organization is growing and adding new technology, well, that can just make an already tough job that much more difficult, says our guest in this episode of the CUES Podcast. Jennifer Stein, CPA, CGMA, is senior project manager for SkyStem, a CUES Supplier member based in New York City and the sponsor of this show. A former corporate controller, Stei...
Get Authentic Grit and Awe Those Around You
August 04, 2022 20:00 - 24 minutes - 16.7 MBGot grit? According to the guest in this episode of the CUES Podcast, getting grit is about having passion and perseverance in pursuit of long-term goals. It’s about going outside of your comfort zone and taking risks to live your best life. As a bonus, the process of getting grit will likely inspire other people to want to behave that way as well. “Grit is really defined also by the fact that these are your goals, your unique goals that you want to accomplish,” explains Caroline Adams M...
Be an Equity Injector
July 14, 2022 07:00 - 28 minutes - 19.6 MBJames Hunter, CCM, not only has deep knowledge of credit union lending best practices but also a passion for diversity, equity and inclusion. In fact, Hunter says in this episode of the CUES podcast that he strives to put the two together every day—to be an “equity injector” that helps all members of his credit union be more able to live their best financial lives. “I want to be the equity injector,” Hunter says in the show. “I want to find ways that we can creatively come up with the resou...
The Big Opportunity to Reduce Friction Across the Credit Union—an Interview With Bill Handel
June 23, 2022 06:00 - 31 minutes - 21.9 MBSponsored by Fiserv Want to compete better with fintechs? Reduce friction. Want to make more loans? Reduce friction? Want to become more appealing to young people? Reduce friction. The opportunity that lies in reducing friction across the credit union is a key theme in this episode of the CUES Podcast. Our guest is Bill Handel, general manager and chief economist at Raddon, a Fiserv company. Fiserv, based in Brookfield, Wisconsin, is a CUES supplier member and the sponsor of the show. “H...
CUES 131: A People Perspective on Core Conversions—with Tami Webb
April 28, 2022 05:00 - 29 minutes - 20.6 MBWhen considering a core conversion, Tami Webb, who is VP/sales for CUES Supplier member United Solutions Company, Tallahassee, Florida, suggests first asking: Why do we want to change? What's the objective? What's driving all this work? Webb is our guest for this episode of the CUES Podcast. She has helped about 30 credit unions convert to a hosted core or remote data processing system. At USC, Webb works with clients to convert and use XP2 or DataSafe. She also has experience working wi...
CUES 131: A People Perspective on Core Conversions—with Tami Webb
April 28, 2022 05:00 - 29 minutes - 20.6 MBWhen considering a core conversion, Tami Webb, who is VP/sales for CUES Supplier member United Solutions Company, Tallahassee, Florida, suggests first asking: Why do we want to change? What's the objective? What's driving all this work? Webb is our guest for this episode of the CUES Podcast. She has helped about 30 credit unions convert to a hosted core or remote data processing system. At USC, Webb works with clients to convert and use XP2 or DataSafe. She also has experience working wi...
CUES 130: Mergers Have ‘Roots and Wings’—an Interview With Jeff Shewfelt, CCD, and Bill Kiss, CCD
April 07, 2022 06:00 - 24 minutes - 16.9 MBWhen G&F Financial and Aldergrove Credit Union merged, they started with a cultural assessment to see if the combination was a right fit. And they followed up with “roots and wings” sessions designed to honor the history of both credit unions and to create alignment around their joint future. “We did some reads to see exactly where individual employees were at, what were their values, what was important to them, and try to align what they liked about their previous organizations and what th...
CUES 129: Key Do’s and Don’ts of Employee Engagement—an Interview With Matthew Bidwell, Ph.D.
March 10, 2022 08:00 - 23 minutes - 16.1 MBDuring this episode of the CUES Podcast, Matthew Bidwell, Ph.D., talks about the employee engagement at NASA leading up to the lunar landing. If you asked an employee who was sweeping the floor what they were doing, they would have said, “I’m putting a man on the moon,” notes Bidwell, associate professor of management at The Wharton School at the University of Pennsylvania in Philadelphia, and a speaker at TalentNEXT in May in Austin, Texas. Sharing the vision and how each job played int...
CUES 129: Key Do’s and Don’ts of Employee Engagement—an Interview With Matthew Bidwell, Ph.D.
March 10, 2022 08:00 - 23 minutes - 16.1 MBDuring this episode of the CUES Podcast, Matthew Bidwell, Ph.D., talks about the employee engagement at NASA leading up to the lunar landing. If you asked an employee who was sweeping the floor what they were doing, they would have said, “I’m putting a man on the moon,” notes Bidwell, associate professor of management at The Wharton School at the University of Pennsylvania in Philadelphia, and a speaker at TalentNEXT in May in Austin, Texas. Sharing the vision and how each job played int...
CUES 128: Offering 'Learn and Earn,' Plus Other Great Strategies for Connecting With Gen Z: An Interview with Bolun Li
February 24, 2022 07:00 - 15 minutes - 10.9 MB“Learn and earn” has proven to be a great strategy for getting the attention of Gen Z, according to Bolun Li, CEO of the financial education app Zogo. In this episode, Li describes the incredible growth his company has seen from creating hundreds of bite-sized financial education modules, getting them out to Gen Z on an app for their phones, and then rewarding them with pineapple points that are redeemable for gift cards and donations to charity. According to Li, this “learn and earn” str...
CUES 127: All Is Not Yet Rosy for Top Black Female Leaders
February 10, 2022 07:00 - 29 minutes - 20.5 MBIn the latest episode of the CUES Podcast, Kimberly Wright says she feels like she has made it past the proverbial glass ceiling that’s long been a metaphor for a system that holds women back from rising to top leadership roles. Senior vice president and executive director of the American Heart Association in Atlanta, Wright says, “I feel like I have busted through the glass ceiling in my current position. And I will say that I have opened it up for others.” But all is not rosy. “Now, whe...
CUES 126: Building Bold, Effective Black Leadership at PSCU—an Interview with Marvin York
January 27, 2022 07:00 - 22 minutes - 15.5 MBMarvin York was watching videos with his granddaughter when a clip came on of graduation ceremonies at historically Black colleges and universities. “And I saw all of these professionals getting ready to launch,” says York, VP, contact center member engagement for CUESolutions provider PSCU, a credit union service organization based in St. Petersburg, Florida. The video York and his granddaughter watched showed Black engineers, doctors, lawyers and others celebrating the completion of thei...
CUES 125: Diversity, Equity and Inclusion as a Differentiator—an Interview With Steve Bugg
January 07, 2022 07:00 - 40 minutes - 27.5 MBCUES member Steve Bugg is very clear that the diversity, equity and inclusion journey that his credit union is on makes his organization stand out in the competitive financial services market and for talent as well. “We know today everybody says they deliver great member service or customer service, have to have competitive products or services, and have to have a great technology plan,” says Bugg, president/CEO of $1 billion Great Lakes Credit Union in Illinois, which was recently named t...
CUES 124: Disruption Opportunities in Mortgage Lending—an Interview With Steve Hewins
December 09, 2021 08:00 - 29 minutes - 20.5 MBInnovation is that flash of an idea—and it’s happening all the time. Disruption, on the other hand, might stem from innovation, slowly making changes in a marketplace until the whole landscape is different, according to Steve Hewins, senior vice president of CU Members Mortgage, a CUESolutions Bronze provider based in Texas. “A disruptor eliminates something that’s in the market today,” Hewins explains on this episode of the CUES Podcast. “And it normally comes in a phase. “Typically, it...
CUES 123: Leadership and Learning Are Indispensable to Each Other—an Interview with Alex Hsu, CCM
November 19, 2021 09:00 - 15 minutes - 10.6 MBIn a speech prepared for John F. Kennedy to be given on that fateful day in Dallas in 1963, we were to be reminded that “leadership and learning are indispensable to each other.” In this episode of the CUES Podcast, the 2021 CUES Emerging Leader, CUES member Alex Hsu, CCM, cites this quote as among his favorites. And he lives it. “When I completed my Gallup Strengths Assessment, for instance, my top strength was achiever, which is great for someone who leads projects, right?” says Hsu, VP/...
CUES 122: How to Better Engage Members at the Critical Moment of Account Opening—An Interview With Andy Saner
October 28, 2021 05:00 - 23 minutes - 15.9 MBAndy Saner lives by the idea that asking questions is important. In this episode of the CUES Podcast, Saner, senior vice president of product engineering and data services at CUES Supplier member Harland Clarke, a Vericast business, describes the value of applying such curiosity to help match members with appropriate credit union offerings during the moment when they’re opening an account. “When you’ve got employees that during the time of account opening ..., you’re asking questions, yo...
CUES 121: Famous or Not, We All Have to Work on Mental Health--An Interview With Dee Baker Amos
September 30, 2021 06:00 - 22 minutes - 15.5 MBIn recent times, such high-profile sports figures as tennis player Naomi Osaka and gymnast Simone Biles have made headlines by announcing they were stepping back from competition to take care of themselves and their mental health. In this episode of the CUES Podcast, guest Dee Baker Amos applauds these actions. VP/marketing and communications for Dallas-Fort Worth Airport, Amos also points out that taking care of your mental health isn’t—and shouldn’t be—reserved for world-class athletes. ...
CUES 121: Famous or Not, We All Have to Work on Mental Health
September 30, 2021 06:00 - 22 minutes - 15.5 MBIn recent times, such high-profile sports figures as tennis player Naomi Osaka and gymnast Simone Biles have made headlines by announcing they were stepping back from competition to take care of themselves and their mental health. In this episode of the CUES Podcast, guest Dee Baker Amos applauds these actions. VP/marketing and communications for Dallas-Fort Worth Airport, Amos also points out that taking care of your mental health isn’t—and shouldn’t be—reserved for world-class athletes. ...
CUES 120: Lending in a Two-Lane Economy—an Interview with Harry Singh
September 09, 2021 19:00 - 28 minutes - 19.4 MBA new ebook from Experian, Navigating in a New Era of Credit Risk Decisioning, suggests that one out of three consumers remain concerned about their finances at this stage of the pandemic, while at the same time, some individuals have more cash than they had when the pandemic started—and now they’re ready to spend. In this episode of the CUES Podcast, Harry Singh talks about how credit unions might best serve their members with loans and other products considering this “two-lane” economy. ...
CUES 119: Credit Union Executive Pay Up Despite Economic Uncertainty-an Interview With Scott Hackworth, CPA, and Laura Lynch
August 12, 2021 07:00 - 17 minutes - 12 MBPay increases found in the CUES Executive Compensation Survey this year range from 3% to 7%, depending on the position. Scott Hackworth says in this episode of the CUES Podcast that these figures are significant considering how much uncertainty is present in the overall economy right now. Even though no one knows what’s going to happen next, “this urge or this need to maintain consistency, especially amongst the top executives, that need has really risen and become more prominent than ever...
CUES 118: Governance Gumbo—an Interview With Ancin Cooley, CIA, CISA
July 08, 2021 06:00 - 21 minutes - 15.1 MBAncin Cooley, CIA, CISA, is originally from New Orleans and likes to think that he’s a decent gumbo cook. He even distributes his mom’s gumbo recipe to audience members when he speaks, which he will do at CUES’ Directors Conference in Florida this December. Principal of Synergy Credit Union Consulting, Chicago, Cooley says in this episode of the CUES Podcast that “one of the things that's unique about gumbo is that you combine a lot of different ingredients to make an amazing, flavorful dis...
CUES 117: Merge for the Right Reasons—an Interview with Deedee Myers, Ph.D., and Peter Myers
June 24, 2021 06:00 - 24 minutes - 16.5 MBWhat do you say when you hear from another credit union interested in talking about a merger? Hopefully, you don’t say “Yeah, we’ll talk so long as our chair and our CEO are the surviving leaders after the merger.” To Deedee Myers, Ph.D., MSC, PCC, the fate of the chair and CEO is the wrong thing to think about first when considering joining up with another credit union. “We shouldn't be talking about who the survivor is, you know, the CEO or the board chair,” says Myers, CEO of CUESoluti...
CUES 116: The Evolution to Modern Leadership—an Interview with Laurie Maddalena, MBA, CPCC, PHR
May 17, 2021 12:00 - 29 minutes - 20.5 MBEmerging leaders have a great opportunity to impact organizational cultures in a way that supports the evolution to modern leadership, says Laurie Maddalena, MBA, CPCC, PHR, in this episode. “They bring in these expectations and these values that I think are more modern,” says Maddalena, a certified executive coach, leadership consultant and founder of CUES Supplier member Envision Excellence LLC in the Washington, D.C., area, which provides coaching to participants in the CUES Emerge progr...