CUES Podcast
178 episodes - English - Latest episode: about 2 months ago - ★★★★ - 8 ratingsWelcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity and more. Check out our rich content website at www.cumanagement.com. In addition to this podcast directory, you can connect listen to the show at www.cumanagement.com/podcasts. Not a CUES member? Learn more and sign up at https://www.cues.org/membership.
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Episodes
CUES 25: Brand Strategy, an interview with John Mathes
June 08, 2017 04:00 - 14 minutes - 6.5 MBIn this episode, we will identify your return on marketing efforts, defining brand, and the driving forces behind branding. Mathes is the director of brand strategy for Weber Marketing Group and serves as one of the faculty members at the CUES School of Strategic Marketing.
CUES 24: Board Compensation, an interview with Matt Fullbrook
May 23, 2017 04:00 - 27 minutes - 12.4 MBJoin us as we discuss the roles and responsibilities of credit union boards today, compensation for the board and the risks and benefits they face. Fullbrook is the manager of the Clarkson Centre for Board Effectiveness at the Joseph L. Rotman School of Management, University of Toronto and faculty member at CUES Governance Leadership Institute™.
CUES 23: Next Top Credit Union Exec, an Interview with Shannon Cahoon
May 15, 2017 04:00 - 16 minutes - 7.46 MBJoin us as we dive deeper into the NTCUE experience. We will discuss the NTCUE process, tips for those looking to join the challenge and the benefits that come from the competition. Cahoon is the community outreach coordinator at Fibre Federal Credit Union and the 2016 NTCUE Winner.
CUES 22: CUES' Strategic Innovation Institute, an interview with Huggy Rao
May 11, 2017 04:00 - 14 minutes - 6.8 MBIn this episode, we’ll define and explore scaling up excellence, the most common mistakes organizations make in scaling and get an insider take on the Strategic Innovation Institute. Rao is Atholl McBean professor of organizational behavior and human resources, director of the managing talent for Strategic Advantage Executive Program and the co-director of the Customer-Focused Innovation Executive Program.
CUES 21: Member Experience, an Interview with Mike Neill
May 01, 2017 04:00 - 22 minutes - 10.5 MBJoin us as we discuss the critical drivers of member experience, how to excel and identify areas of improvement. Neill is the president and founder of Michael Neill & Associates, Inc. and creator of ServiStar as well as one of the instructors at the CUES School of Member Experience.
CUES 20: Strategic Growth, an interview with Stephen Morrissette
April 17, 2017 04:00 - 29 minutes - 13.5 MBIn this episode we will discuss the training and teaching at CUES Strategic Growth Institute at the University of Chicago Booth School of Business. Join us as we uncover merger trends both inside and outside the industry, challenges CU’s face and outline Strategic Growth Institute. Morrissette is the adjunct associate professor of strategic management at the University of Chicago Booth School of Business.
CUES 19: Innovating with CUSOs, an interview with Linda Bodie
April 03, 2017 04:00 - 24 minutes - 11.4 MBAs part of CUES on CUSO’s month-long focus on credit union service organizations, in this episode we speak to Linda Bodie, CEO and chief innovator at Element Federal Credit Union. Linda works with several CUSOs to make her small credit union act big. We will learn more about CUSO’s, their impact on the industry and what partnering can mean for your CU.
CUES 18: Social Media Strategy, an Interview with Charlotte Boutz
March 20, 2017 04:00 - 22 minutes - 10.1 MBIn this episode, we will explore the role of social media within branding strategy; consider utilizing social media to drive engagement and culture building; discover tips for managing and resourcing social media from a tactical level; and discuss the value of revisiting your current policies and training. Boutz is the director of client experience and the social media strategist for Weber Marketing Group.
CUES 17: Improving Member Experience, an Interview with Butch Leonardson
March 01, 2017 05:00 - 9 minutes - 4.57 MBIn this episode, we will learn how to improve member experience through the development of an innovation pipeline, learn how to implement it throughout your entire organization and identify your organizations’ pain points. Leonardson is a recognized information technology leader and heads Cornerstone Advisors Inc.
CUES 16 : Empowering Ethical Board Decisions, an Interview with Richard Powers
February 20, 2017 05:00 - 11 minutes - 5.44 MBIn this episode we will identify the factors that may breakdown decision making by the board, the maintaining of ethics and the role they play in CEO compensation planning. Powers is lead instructor for the CUES Governance Leadership Institute.
CUES 16 : Empowering Ethical Board Decisions, an Interview with Richard Powers
February 20, 2017 05:00 - 11 minutes - 5.45 MBIn this episode we will identify the factors that may breakdown decision making by the board, the maintaining of ethics and the role they play in CEO compensation planning. Powers is lead instructor for the CUES Governance Leadership Institute.
CUES 15: Professional Development, an interview with Christopher Stevenson
February 13, 2017 05:00 - 10 minutes - 4.7 MBCUES 15: Professional Development, an interview with Christopher StevensonJoin us as we explore a brief history of online learning and its evolution as well as the emerging delivery methods for education. Stevenson is the SVP/Chief Learning Officer here at CUES.
CUES14: Digital Payments, an interview with Sundeep Kapur
February 06, 2017 05:00 - 8 minutes - 3.85 MBCUES14: Digital Payments, an interview with Sundeep Kapur.In this episode, we will explore the world of digital payments and identify what credit unions can do to compete against companies like Pay Pal and fintech. Kapur is the consultant and founder
CUES 13: Cybersecurity, an Interview with Jim Stickley
January 23, 2017 05:00 - 18 minutes - 8.45 MBJoin us as we identify the areas of biggest risk for cybersecurity attacks; assess the role of credit union directors in relation to fraud and cybersecurity; and discuss what steps you can take to reduce the risk of threats. Our guest is the is CEO of Stickley on Security.
CUES 12: Book Recommendations for Strategy Development, an Interview with John Oliver
January 10, 2017 05:00 - 7 minutes - 3.38 MBCUES 12: Book Recommendations for Strategy Development, an Interview with John OliverThis is part of a continued interview with John Oliver. In this episode we will discover book recommendations and how strategy gives you a competitive advantage. Oliver is the faculty lead and curriculum designer of the CUES School of Applied Strategic Management.
CUES 11: Strategy Development, an Interview with John Oliver
January 09, 2017 05:00 - 23 minutes - 10.6 MBCUES 11: Strategy Development, an Interview with John OliverJoin us as we explore the meaning of strategy, the major components in strategic developments and who should be involved in this process at your organization. Oliver is the faculty lead and curriculum designer of the CUES School of Applied Strategic Management.
CUES 10: Into the Mind of a CU Market Researcher, an Interview with Ben Stangland
December 19, 2016 05:00 - 9 minutes - 4.46 MBInto the Mind of a CU Market Researcher, an Interview with Ben StanglandIn a continued interview with Ben Stangland, we will learn more about market research and what questions to consider in branching opportunities.
CUES 9: Data Mining, Segmentation and Branching, an Interview with Ben Stangland
December 19, 2016 05:00 - 21 minutes - 9.91 MBThinking of opening a new branch? Join us as Ben Stangland, principal and vice president of operations at Weber Marketing Group, examines the process, identifies where to start and how to create and utilize a toolkit for leadership.
CUES 8: Effective Strategy Execution, an interview with Michael Daigneault
December 05, 2016 05:00 - 12 minutes - 5.85 MBJoin us as we examine the terms of effective constructive partnerships with you board and executive team. Discover what makes a good board member, the value in board assessment and the importance of professional development. Michael Daigneault is the CEO and cofounder of Quantum Governance L3C.
CUES 7: Market Opportunity for Member Business Services, an Interview with Jim Devine
November 23, 2016 05:00 - 17 minutes - 7.96 MBDiscover why member business services are the most leverageable thing a credit union can do to improve their performance. Jim Devine is founder, chairman and CEO of Hipereon Inc.
CUES 5: A Culture of High Accountability, an Interview with Doug Samuels
November 15, 2016 05:00 - 24 minutes - 11.2 MBDiscover how mixing unconventional strategies with a culture of high accountability can lead to a transformed and strengthened organization. Doug Samuels is president and CEO of Space Coast Credit Union.
CUES 6: Mergers and Acquisitions, an Interview with David Ritter
November 15, 2016 05:00 - 7 minutes - 3.5 MBWhat are the biggest mistakes in the merger process that credit unions should avoid? Join us as David Ritter, strategic M&A advisor at Doeren Mayhew, shares his thoughts.
CUES 4: Enterprise Risk Management, an Interview with Vincent Hui
October 28, 2016 04:00 - 15 minutes - 7 MBWhy should credit unions consider enterprise risk management (ERM)? Explore ERM with Vincent Hui, senior director of Cornerstone Advisors, Inc.
CUES 4: Enterprise Risk Management, an Interview with Vincent Hui
October 28, 2016 04:00 - 15 minutes - 6.99 MBWhy should credit unions consider enterprise risk management (ERM)? Explore ERM with Vincent Hui, senior director of Cornerstone Advisors, Inc.
CUES 2: Achieving a Strategic Rhythm in Your Credit Union, an Interview with Les Wallace
October 27, 2016 04:00 - 15 minutes - 7.14 MBExplore strategy and strategic planning for CUs. Discover easy and practical ways to add excitement and more dialogue to your credit union board meetings. Les Wallace is the founder of Signature Resources.
CUES 3: A Hero Friendly Culture, an Interview with Jim Bearden
October 27, 2016 04:00 - 13 minutes - 6.34 MBUnleash the heroes in your credit union by cultivating the behaviors needed for your organization to achieve success. Jim Bearden is a decorated Vietnam veteran, former corporate executive, and now serves others as a leadership and accountability speaker.
CUES 1: Welcome and Intro to the CUES Podcast
October 26, 2016 04:00 - 4 minutes - 1.88 MBWelcome to the CUES Podcast! This brief episode provides context for the show and takes a look at upcoming episodes.
CUES 0: CUES Podcast Trailer
October 25, 2016 04:00 - 56 seconds - 467 KBWelcome! This is the preview for the CUES Podcast. Thanks for joining us! You’re choosing the CUES podcast, where we’ll talk to credit union industry leaders and cross-industry experts for a wide-range of perspectives on trends and topics relevant to you. I’m your host, James Lenz, CUES’ professional development manager.