Business Problems Solved Podcast
292 episodes - English - Latest episode: 15 days ago - ★★★★★ - 6 ratingsWARNING - This podcast WILL challenge your thinking.
Welcome to Business Problems Solved!
In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday.
Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver
Lee Houghton (pronounced Hawton)
You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.
And remember – saying you know how to do it, is not doing it …
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Episodes
Your Ability is Second to Your Capability in The Eyes of Whom You Help
July 09, 2023 23:00 - 10 minutes - 9.85 MBLee discusses how amongst change leaders when challenging people’s thinking to move closer to the goal, your credibility can be much more important than your ability to influence. KEY TAKEAWAYS A challenge can be uncomfortable, but the important thing is your subject’s view of you and your credibility in their opinion. It can often be easier to gain credibility as an external change person. Build trust and credibility with the leaders that you are supporting. BEST MOMENTS ‘Imagi...
The Think Feel, Say, Do Gap
July 02, 2023 23:00 - 11 minutes - 10.5 MBThe ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage. KEY TAKEAWAYS If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation. If someone feels that an environment is not safe ...
Lean, Leadership, and Honest Hard Work with Steve Rames
June 22, 2023 23:00 - 55 minutes - 50.9 MBIn this episode of Business Problem Solved, Lee chats with Steve Rames, a global director of a Fortune 100 American corporate. Steve shares his journey from a YTS scheme to a corporate director, his passion for Lean, and the importance of honesty and hard work. Lee and Steve discuss Steve's journey from a production line to a global director, his experience with Lean and Six Sigma, and the importance of honesty and hard work in his career. They also discuss the challenges of leadership, the ...
Make Silence Acceptable - Output Doesn't Always Mean Your People Are Engaged
June 18, 2023 23:00 - 11 minutes - 10.4 MBOne measure of a successful meeting can be the amount and share of vocal engagement experienced during the discussion. However, this is far from being an absolute requirement and there are exceptions as Lee explains in this episode. KEY TAKEAWAYS Sometimes people are fully engaged when they are thinking. People often fill space vocally as this is often rewarded. Silence is necessary. Silence occurs when people are fully considering what they have heard and working on solutions. Enco...
A Career With Water, From The Sea to Cells Not Shells With James Edmondson
June 11, 2023 23:00 - 36 minutes - 33.4 MBIn this episode, Lee chats with James Edmondson, an experienced and results-oriented Agile leader and systemic team coach, with a reputation for working collaboratively with senior teams in both operational and head office environments. He is a people focussed leader with highly attuned emotional intelligence that enables strong relationships at all levels and also a veteran with over 20 years of experience working collaboratively under pressure and with a character that inspires the very be...
The 3 Things Summary
June 04, 2023 23:00 - 9 minutes - 9.16 MBLee rounds off his 3 Things series with 3 more important, thought-provoking points highlighted throughout the past few weeks. Here is a reflective summary of the choosing and honing of the ten topics covered. KEY TAKEAWAYS Thinking about the ten most valuable areas to discuss has been a worthwhile, constructive task. Having to narrow down to 3 most important points forces focus and clarity on all the chosen topics. This series has facilitated thinking, feeling and doing on each of the...
The 3 Things About Coaching
May 28, 2023 23:00 - 16 minutes - 15.1 MBAs always, Lee encourages you to think, feel and do in depth about the 3 things about Coaching. Take a close look at Coaching and it’s importance as a skill in all workplaces in all its variations as a method for developing people towards desirable goals. KEY TAKEAWAYS Clarity of intent and destination. Coaching can only be attempted with a clear and definable goal to move towards. Prioritise questions and the thinking space rather than answers. It is a scale from consulting and provi...
The 3 Things About Standards
May 21, 2023 23:00 - 12 minutes - 11.6 MBIn various situations, our standards differ and in terms of change, improvement and problem solving it can be difficult to decide where to set expectations to regard goals and targets as being met. Lee defines the 3 things that need to be considered when setting standards. KEY TAKEAWAYS The standards need to be in line and support the reason why you are there. They need to be visible and reviewable at the point of work, action or function. They need to be simple, clear and address...
The 3 Things About Measures or Metrics
May 14, 2023 23:00 - 11 minutes - 10.5 MBIn this ‘3 Things’ episode, Lee talks about the tools we all need to use to identify quantitively if our changes and improvements are successful, our chosen measures and metrics. What 3 things do we need to bear in mind to use these tools effectively? KEY TAKEAWAYS Aligned to purpose. Ensure the chosen metric is the exact measure of the team’s success. Meaningful to each layer. The figures should be comprehensible and meaningful to all levels within the organisation. To be actionab...
The 3 Things About Leadership
May 08, 2023 00:00 - 12 minutes - 11.9 MBThe creation of this mini-series has forced Lee to distil the complications of his chosen topics down to 3 easy to understand, most important points and in this episode, he is concentrating on Leadership. This time our 3 are Vision, Communication and Teamwork. KEY TAKEAWAYS Set a clear understandable direction. This creates motivation, passion and a shared target. The importance that people are clear on the messages that you deliver. Just because your team ‘works’ doesn’t mean you’ve ...
The 3 Things About Problem Solving
April 30, 2023 23:00 - 13 minutes - 12.1 MBProblem Solving can be a highly discussed topic with many differing opinions on methods. However, at this mid-point in his ‘3 Things’ series of episodes, rather than concentrating on method, Lee explains the 3 blocks that he feels you will encounter during your Problem Solving approach. KEY TAKEAWAYS Finding problems, not solving them. Often locating the problems can be more difficult than solving them. Solving at the right levels, little and often. If you can solve problems with the p...
The 3 Things About Visual Management
April 23, 2023 23:00 - 13 minutes - 12.7 MBLee introduces 3 important things that will make you think, feel and act differently concerning Visual Management. The fourth episode in the ‘3 things’ will explain how you can cue actions or activities based on the visuals and other sensory input that you share with your team. KEY TAKEAWAYS Visual Management should provide focus and clarity for everybody on the important points. It provides an opportunity for increased support and teamwork. It incorporates all sensory management to...
The 3 Things About Daily Meetings
April 16, 2023 23:00 - 12 minutes - 11 MBIn this episode Lee continues his ‘There’s Always 3 Things’ series and sets out the 3 most important things to consider about your all-important daily team meeting. After this, you will think, feel and do more when it comes to structuring your regular updates and discussions. KEY TAKEAWAYS Daily meetings are an opportunity to engage everyone and have two-way conversations. An opportunity to connect your communication floor horizontally as well as vertically with effective escalation an...
The 3 Things About Customer Experience
April 09, 2023 23:00 - 16 minutes - 15.6 MBThe latest in Lee’s series on the power of 3 takes a look at Customer Experience. What 3 things can you consider when focusing on consumers that can challenge you, refresh your viewpoint and make you apply changes to the way you currently deliver your Customer Experience? KEY TAKEAWAYS Customer experience is about the full journey, from awareness, through to purchase and then follow-up. To provide the best experience we need to consider all aspects from the moment the consumer starts to l...
The 3 Things About Habit Formation
April 02, 2023 23:00 - 14 minutes - 13.3 MBIn this episode Lee takes a look at the 3 main points when forming positive habits to benefit our organisations. How do we create those automatic actions effectively in ourselves and our team that can become parts of the system and problem solving solutions that we need? KEY TAKEAWAYS One of our favourite definitions of ‘culture’ is the sum of all of the habits that exist within our organisation. Belief is the most natural way to form a habit if your people believe that change is tru...
The 3 Things About Operational Excellence
March 26, 2023 23:00 - 16 minutes - 15 MBLee begins his ‘3 Things’ mini series with the 3 things he believes makeup Operational Excellence. He will guide you to help you ‘know, feel and do’ in a new way in regards to Operational Excellence to challenge you or help your confidence so you can take action effectively as a leader of change. KEY TAKEAWAYS The first is an environment that works daily towards a particular destination. The second is encouraging teamwork and cooperation. The third is committed, supportive, empoweri...
There Are Always 3 Things, Right
March 20, 2023 00:00 - 10 minutes - 9.91 MB3 seems to be a culturally significant digit and Lee is running with this, creating a mini-series over the coming weeks on a number of problem-solving subjects titled The 3 Things About... KEY TAKEAWAYS Have you ever thought of why the number 3 is significant? The rule of 3 is a powerful technique used in writing and speaking. Whittle it down to the 3 most important priorities for your team. BEST MOMENTS ‘I’m gonna do a mini-series, the 3 things about ‘x’ and over the coming weeks ...
The Main Habit to Build is Continuous Improvement
March 13, 2023 00:00 - 11 minutes - 10.5 MBOne habit is the differentiator between an environment that sustains and improves and one that does not. The habit that we should all commit to installing in our repertoire is continuous improvement. Lee explains how to make today continuously better than yesterday. KEY TAKEAWAYS By ensuring leaders ask better questions a system of continuous improvement can be installed. There is a difference between identifying blocks to productivity and removing them and improving the actual process ...
Belief Desire And Your Habits
March 06, 2023 00:00 - 12 minutes - 11 MBWhen leading people we often look at things on a macro level. Detailing to a micro level can help you change a culture. Culture is a conglomeration of formed habits, and you need to identify the habit loops present and alter them to make any headway in changing culture. KEY TAKEAWAYS The Habit Loop is the structure of a habit, made up of cues, routine and reward. To understand habits you need to engage with people and understand their cues, routines and how they feel rewarded. Yo...
Does Asking The Same Questions Help or Hinder?
February 27, 2023 00:00 - 11 minutes - 10.8 MBOne of the most important aspects of driving change in a team or as a change manager is asking the right questions, but is there any worth in repeating questions previously asked? Lee believes asking the same question in the right setting and with the right intent can benefit you as a leader of people and change and he explains why. KEY TAKEAWAYS Lee asks weekly ‘how have you felt this week?’ and ‘what one thing that’s noteworthy have you learnt this week?’ Consistently asked questions...
Are You Comfortable With Silence When Asking Questions?
February 20, 2023 00:00 - 12 minutes - 11.4 MBWhen asking better questions, how comfortable are you with silence as a response? Not all questions require a yes or no answer and a team’s strength is built with open-ended questions that require more thought. Is your discomfort with silence causing unconsidered answers and thus unsatisfactory solutions? KEY TAKEAWAYS Fundamentally, becoming more comfortable with silence can help you with coaching your team. Common responses to silence are; rephrasing a question to elicit a more imme...
What is Your Priority, if Everything is Then Nothing is
February 13, 2023 00:00 - 10 minutes - 9.86 MBHave you got enough time? If not, you probably need to prioritise. If you place everything in your ‘in-tray’ into your ‘urgent’ tray, then you are probably going to be eternally frustrated. Lee takes a look at how you can denote what needs doing now. KEY TAKEAWAYS What is the most important thing for you to do today? Fundamentally, despite outside pressures, you can only really have one priority at a time. Are you a specialist or a generalist? This will have an effect on your chosen pri...
How to Really Create Problem Finders
February 06, 2023 00:00 - 16 minutes - 15 MBYou cannot solve problems in a business if you cannot even find them. Encouraging and training team members to locate problems is a first step to making real progress towards solutions. Lee explains the qualities and mechanisms to put in place to create an army of problem finders. KEY TAKEAWAYS When something is big enough to quantify as a problem then we often have strategies in place to then find and apply solutions. All team members need to be able to identify problems, especially ...
Make it Small, Keep it Small When Leading People
January 30, 2023 08:00 - 13 minutes - 12.5 MBIn this episode, Lee wants to talk to you about simplicity. Over complication is the enemy of comprehension so when leading people keep it concise and simple to facilitate better understanding with those you lead. KEY TAKEAWAYS Often when in change mode we can become over enthusiastic and overload a task explanation to a team member decreasing their comprehension, knowledge and confidence in the change at hand. Keep instructions to one for each task and you will be unlikely to have to r...
The Basics of Business Change or The Common Pitfalls
January 23, 2023 00:00 - 14 minutes - 13.4 MBLee goes back to basics and discusses some of the common pitfalls of business change. You may recognise some of these problems in your own change team and systems as many people have before. Listen in and see if you can avoid these problems before they occur. KEY TAKEAWAYS Immediate success and instant change is rare to impossible. Change is a process and a journey. Communicate clearly to achieve change. Be sure your message has been received. Involve the people who are in the proces...
Motivation – Do Your People Have It, and Whose Fault Is It?
January 16, 2023 00:00 - 11 minutes - 10.4 MBWhose job is it to create motivation? Having a reason to take action is the meaning of ‘motivation’, but whose role is it to demonstrate the reasons to act? The fact is everyone needs a reason to do what they do, but what is the best motivation for your team to not only apply themselves but to do so energetically and enthusiastically? KEY TAKEAWAYS We have to have clarity of understanding of the reason why we are doing our tasks. As leaders, it is up to us to create the ideal environm...
You Can Only Answer The Question If You Know The Question. Have We Stopped Thinking?
January 09, 2023 00:00 - 13 minutes - 11.9 MBWe are not asking our people and each other enough questions as leaders. When we speak of engagement we need to engage the heart, hands and mind. Lee delves deeper into this concept of questions and answers and asks if, with all the technology providing instantaneous answers, are we losing the habit of asking each other questions at all? KEY TAKEAWAYS We need to create an environment where we are asking better questions. Fast solutions for problems often do not provide complex solutions ...
The TOP 3 Business Problems For 2023
January 02, 2023 00:00 - 20 minutes - 18.7 MBHappy 2023! We are about to start the New Year which of course means new years’ resolutions made in good faith and zealously followed for, perhaps, a month and then dropped like yesterday’s old chip fat-soaked newspaper until 2024. Lee is here with his 3 most relevant and attention-worthy business problems that you should be addressing in 2023. KEY TAKEAWAYS How do you plan and execute in continuing uncertain times? We still have instability so it is important to effectively translate wh...
The Difference Between Internal And External Improvement People
December 19, 2022 00:00 - 14 minutes - 13.7 MBWhat is the difference between an Internal and External Improvement Person, be that a Coach, Consultant or Change Practitioner? Lee has been both and in this episode will detail not only the differences but the commonalities, be it the way the two are perceived by their team or those they are working with, the preconceived notions of seniority or the level of credibility offered and maintained. KEY TAKEAWAYS The differences appear in the way the Change Leader is perceived. People often f...
Feedback - What Does it Mean to You ?
December 12, 2022 00:00 - 12 minutes - 11.4 MBFeedback is often seen as one of the main drivers for improvement, but the nature of that feedback can have a direct bearing on the continuation of the task and the satisfaction and motivation of the staff members involved. Lee explains the feedback ‘sandwich’, the relevant time and forum for feedback, your relationship with the person you are approaching and how you encourage development and learning by asking the right questions. KEY TAKEAWAYS The definition of ‘feedback’ is ‘informati...
Continuously Improving the Environment
December 05, 2022 00:00 - 12 minutes - 11.8 MBIn improving the working environment the action of adding tools and changes is often reduced to a box-ticking exercise and not approached as a continuous ongoing task requiring regular attention and updating. Lee is here to encourage you to not let all your approaches slide away and degrade and to keep up that constant improvement. KEY TAKEAWAYS Introduce every new tool on a timeline to keep a close eye on how they are maturing and integrating as they mature and regularly check in on the...
Is Your View of a High Performing Team Leading You Astray?
November 28, 2022 01:00 - 11 minutes - 10.3 MBOur comprehension of specific words is often informed by the experience of learning its meaning, where we got it from or the person who taught us, for example. In this way, our communication should concentrate on what has been heard, rather than what has been said to avoid misunderstandings. Is your teams understanding of a high performing team in sync? KEY TAKEAWAYS To gain an understanding of peoples opinion of high performance, ask each person to choose an example which for them ex...
Chris Rainsforth Life Lessons - From Being an Idiot to Ideal Life
November 21, 2022 00:00 - 46 minutes - 43 MBThis episode's guest is Chris Rainsforth, an award-winning Customer Contact Specialist who has been in the Industry for over 15 years working in both in-house and outsourced contact centres, holding roles in Operations, Training and Support Functions across Front & Back Offices. Chris has experience in developing multi-site, multi-culture and multi-channel change programmes, working across global regions to deliver successful initiatives including enablement, quality assurance, speech analyt...
It’s All About The Journey And Making The Cut With Matt Grady
November 14, 2022 00:00 - 53 minutes - 49.5 MBThis episode's guest is Matt Grady. Born in Leeds, Matt is a thoroughly sporty chap and became a professional golfer which took him to the PGA and via Oxford to Dubai and the United Arab Emirates setting up golf courses until the financial crash of 2008. Returning to the UK and quitting golf, Matt found employment in Sales, particularly in Recruitment, and in the last 11 years has progressed to working for international Biotech and Pharmaceutical Companies. A specialist in solving leadership...
I am Writing a Book And I Need Your Help
November 07, 2022 00:00 - 10 minutes - 9.27 MBLee needs a favour. He has started to write a book. A work in progress with a working title of ‘The Leadership Cheat Code.’ Be Lee’s writing accountability partner and ensure that he creates real actionable content and go to bit.ly/theleadershipcheatcode and sign up for progress updates and keep him on track. KEY TAKEAWAYS The book will be a practical guide to help leaders of people and change and create high performing teams. The acronym C.H.E.A.T currently stands for Communication, ...
The 3 Phases of an Improvement Coach - My Journey
October 31, 2022 00:00 - 16 minutes - 14.8 MBLee relates his journey and career as an Improvement Coach. An immense learning experience and the best and worst job he’s ever had, Lee explains how he has got to where he is now in the career that has given him the greatest satisfaction. KEY TAKEAWAYS In 2006 Lee was offered a job that included training in workplace organisation, visual management, standards and problem solving and then presenting it as improvement to teams. Lee then spent ten years on projects and programs on problem...
Getting People To Do The Right Thing At The Right Time EVERY TIME
October 23, 2022 23:00 - 14 minutes - 13.5 MBAs leaders of people and change, we are always trying to get people to do the right thing at the right time, every time. Rather than repeatedly just telling or ordering them to do so, which requires intervention from you constantly, there are other ways to persuade people to continuously commit to action which Lee explains to you in this episode. KEY TAKEAWAYS If someone is working a process they have to be either really well trained to the point where the actions become habitual, but not ...
What Are You Thinking, And How Understanding What Everyone Else is Thinking Could Help You
October 16, 2022 23:00 - 15 minutes - 13.8 MBLee speaks on the importance of understanding not only the way your own head works but also the thoughts of people you work with. Are you getting in your own way, becoming stuck in your own mind in meetings? Do you make assumptions about what others are thinking which alter your attitude and actions, often incorrectly? Lee explains how perceiving your own internal habits and perceptions can be essential to communication and knowing others thoughts crucial to understanding. KEY TAKEAWAYS Yo...
You Get Resistance Because You Are Pushing Faster Than They Want To Go
October 09, 2022 23:00 - 11 minutes - 11 MBIn a lot of teams and businesses when you try to influence one or all of your staff to move faster or push harder you often find you encounter resistance. Lee explains this thorny issue and what you can do to circumvent it. KEY TAKEAWAYS Deadlines are often set in isolation and that means absolutely nothing to the staff member that is required to meet it. It is important that people connect on three different levels. To you as a person, to the problem that needs to be solved, and to the ...
What Needs to be True to Activate Your Team or Business Vision?
October 02, 2022 23:00 - 12 minutes - 11.9 MBUnderstanding the end destination and result is fundamental in successful leadership, business improvement and change. Lee explains the steps to achievement by asking the question ‘What needs to be true?”. KEY TAKEAWAYS What are the tangible signs as well as key measures that will let you know when you have achieved your target, destination, vision or change? Just because you have achieved a measurable result does not mean it is sustainable. A short term result is not necessarily going to...
Creating An Environment Where Your People Will Flourish
September 25, 2022 23:00 - 14 minutes - 13.6 MBFlourish ; To grow and develop in a healthy or vigorous way especially as a result of a particular environment. Isn’t this what we want for all our people? We need a welcoming and encouraging environment to allow our team to develop their skills, express their ideas and creativity and effect positive changes to their workplace. Lee takes a look at how we can accomplish this. KEY TAKEAWAYS We need to concentrate on people and process capability. Develop these two things together and you ca...
Want vs Can And Your Role as a Leader to Motivate
September 18, 2022 23:00 - 10 minutes - 9.57 MBWhich statement resonates best with you ; “I will be successful if I can” or “I will be successful if I want”? No one expects to go to work and do a bad job but we don’t provide the environment for people to flourish. Lee discusses the differences in motivations that can drive your team in this episode. KEY TAKEAWAYS These questions are to encourage discussion on the nature of motivation for people in their workplace. If the answer is “want”, the outcome is dependent on motivations utilis...
A Lifetime of Lessons in Leadership With Jim Longton
September 11, 2022 23:00 - 2 hours - 117 MBWelcome to episode 200! To mark this event Lee has a fascinating interview with Jim Longton, former senior executive, CEO/MD of major manufacturing businesses in the United Kingdom, USA, Portugal and South Africa. Jim has had a long career starting in engineering in the 70’s, with experience of the turbulent working environment of poor industrial relations, change resistant work practices and aggressive uncooperative work environments. Jim was intrinsic in changing the culture of the place...
Meetings Take Too Much Time, But We Need Them. When and How We Should Have Them.
September 04, 2022 23:00 - 11 minutes - 10.9 MBMeetings play a fundamental part in a lot of peoples roles and are a huge opportunity if we keep them for just the two key occasions required. Lee details those two circumstances and how you can make the most of a meeting when it occurs. KEY TAKEAWAYS Communication. To pass information back and forth ensuring the right people are present and the correct data is shared. Collaboration. When a task requiring more than one team member requires completion. There are no other reasons in a...
Stop Treating Improvement Like A Project
August 28, 2022 23:00 - 10 minutes - 9.52 MBLee explains one of the main reasons why Improvement Teams, Change Teams and Lean Teams fail within an organisation and the link between physical fitness and organisational fitness. KEY TAKEAWAYS If we want to permanently improve our health then we have to make permanent changes to our lifestyle to achieve this. Often improvement is treated like a finite project but it reverts at the end so it is best to think of improvement as a permanent change, much like our health. We need to ...
Do You Really Respect People In Your Leadership and Change ?
August 21, 2022 23:00 - 11 minutes - 10.3 MBLee has placed a pole on LinkedIn asking when you start your lean journey what is the ultimate measure of success? Is it the tools that you introduce? Is it how people feel? Is it about the output or performance of the process? Currently there are two leaders, feelings and output. An interesting result bearing in mind not many people start a change process to improve the engagement of their people. When we acknowledge the importance and engagement of people, do we really honestly respect t...
From Everton To Entrepeneur With Just For Keepers Founder Ray Newland
August 14, 2022 23:00 - 48 minutes - 44.7 MBLee chats to the multitalented Ray Newland. With a very successful goalkeeping career under his belt, Ray setup Just 4 Keepers training schools to prepare young talented goalkeepers for work in the football industry. He also brought to market his own goalkeeper sports brand J4K. Alongside all of this, Ray has become a business coach and published six books on mental resilience and self help. Lee and Ray talk about how he started out, his entrepreneurial career, his international sports t...
Contact Centres Leadership And People With David Holmes
August 07, 2022 23:00 - 43 minutes - 39.9 MBIn this episode Lee talks to David Holmes who has worked in Contact Centres and Customer Operations across Sales, Customer Service and Digital for some of the biggest companies in the UK, currently Operations Director at Cigna Healthcare. Lee and David chat about success and its definition, “harmonious friction”, the team leader role and how open mindedness can make the difference. KEY TAKEAWAYS Find the job that generates enthusiasm in you. Learn to enjoy challenges to your methods...
Leading Lean By Living Lean With Philip Holt
July 31, 2022 23:00 - 44 minutes - 40.4 MBLee's guest in this episode is Phillip Holt, author, operational excellence guru and senior Vice President at GKN Aerospace and a Board Member of the Operational Excellence Society. He studied Engineering at Manchester Metropolitan University and Management at the Wharton School of Pennsylvania and the University of Warwick, was an engineer at Gillette and led the Lean Deployment worldwide at Philips for over twelve years. He achieved Lean Master status and has now authored three books, Lead...
People Are Not Like Pasta
July 24, 2022 23:00 - 12 minutes - 11.6 MBOnce again, inspiration has struck, this time while cooking the kids tea. Lee, in tasting a single piece of pasta, assumed all the other pasta were cooked. Let's face it, he was probably right. But not when it comes to people….people are most definitely not like pasta. KEY TAKEAWAYS There are some people and places that try to treat everybody the same. When we try to effect change we give the business reason for that change but that does not enthuse everyone. We need to create person...