Amazing Business Radio
479 episodes - English - Latest episode: 24 days ago - ★★★★★ - 77 ratingsAmazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Jeffrey Hayzlett On How To Think Big, Act Bigger
December 22, 2015 20:57 - 37 minutesShep Hyken interviews Jeffrey Hayzlett, keynote speaker, bestselling author and global business celebrity. The two discuss Jeffrey's new book, "Think Big, Act Bigger: The Rewards of Being Relentless," and highlight some of the key concepts such as empowering employees and creating positive tension in a business. Listen as Jeffrey explains "The Katelyn Rule" (you'll love the story), as well as why the best leaders sometimes need to stretch their employees. Learn more about your ad choices. Vis...
Mark Schulman On How To Harness Stage Fright And Give A Rock Star Presentation
December 22, 2015 20:49 - 41 minutesShep Hyken talks with Mark Schulman, world class Rock 'n' Roll drummer, about his new book, "Conquering Life's Stage Fright: Three Steps to Top Performance." Mark discusses using your excitement, as well as the audience's energy, to create a passionate presentation. After giving inspiring performances to sold-out arenas around the world while he was touring with artists like Foreigner, P!nk and Cher, Mark now inspires audiences in the business world as a keynote speaker and author. Tune in to...
Craig Smith On How Marriott Creates An Amazing Customer Experience
December 22, 2015 20:46 - 39 minutesShep Hyken speaks with Craig Smith, president and managing director of Marriott International (Asia Pacific). From his days as the assistant housekeeping manager to his high-level role today, Craig has placed an emphasis on supporting and caring for his employees. In turn, his staff takes care of their customers/guests, which leads to high customer satisfaction. Regardless of your industry, you need the right people with the right attitudes who want to make others happy. Learn more about your...
Danny Meyer Dishes Out Advice On The Importance Of Hospitality In Business
December 22, 2015 20:29 - 39 minutesShep Hyken interviews Danny Meyer, CEO of the Union Square Hospitality Group. The award-winning restaurateur opened his first establishment, Union Square Cafe, in 1985 at the age of 27. Due to its emphasis on service and hospitality, Union Square Cafe soon became one of the premiere dining locations in all of New York City, and remains highly regarded today. Listen as Danny describes how to use those same principles - hospitality and service - to make any business a success. Learn more about...
Tom Dowd On The Top 10 Ways To Self-Engage At Work
December 22, 2015 20:26 - 43 minutesShep Hyken talks with Tom Dowd, a professional development expert and author of "The Transformation of a Doubting Thomas: Growing From a Cynic to a Professional in the Corporate World." Tom, a self-proclaimed "recovering cynic" has spent more than 25 years climbing the corporate ladder. After experiencing the ups and downs of corporate life, Tom developed a list of the top 10 ways for employees to take accountability of their own career development and satisfaction. Tune in to hear Tom's tips...
Peter Voogd On The Entrepreneur's Blueprint To Massive Success
December 22, 2015 20:20 - 40 minutesShep Hyken talks with Peter Voogd, entrepreneur, GameChanger, and author of the 27-time International Bestseller, "6 Months to 6 Figures." When he was 15, Peter started his first business - selling Air Jordan shoes on eBay. At 22, Peter found himself broke, stressed, and discouraged. But by the time he reached 23, Peter was making a six figure salary. He is now the CEO of the GameChangers Movement and is a leading expert on Generation Y leadership. Peter shares valuable lessons he's learned t...
Scott Halford On How To Activate Your Brain
December 22, 2015 20:17 - 43 minutesShep Hyken interviews Scott Halford, hall of fame speaker, and author of the recently released book, "Activate Your Brain: How Understanding Your Brain Can Improve Your Work and Life." For years, Scott has studied a variety of subjects relating to psychology, including brain-based behavioral science. It's given him unique insight into how people can maximize the power and performance of their brains, thus helping them achieve success and fulfillment. From exercising to unplugging, Scott provi...
Bill Cates On Referral Selling And The Loyalty Myth
December 22, 2015 20:07 - 46 minutesShep Hyken talks with Bill Cates, recognized as one of the world's authorities on referral selling. In this episode of Amazing Business Radio, Bill Cates talks about how customer loyalty at one level is about repeat business, but on a higher level is about the customer's willingness to recommend others to your business. Repeat business gives you incremental growth while referrals can give you exponential growth. Bill gives us examples from all types of businesses from all types of industries ...
Jared Kleinert Talks About 2 Billion Under 20
December 22, 2015 20:05 - 43 minutesShep Hyken talks with Jared Kleinert, social entrepreneur and co-founder and co-author of the book "2 Billion Under 20: How Millennials are Breaking Down Age Barriers and Changing the World." Named the "Definition of Social Entrepreneur" by Forbes when he was just 17, Jared is now one of the foremost experts on millennials. He consults for some of the largest companies in the world on how to market to and hire young people, and travels the world as a public speaker. Through his 2 Billion Unde...
Dina Dwyer-Owens Talks About Values, Inc.
December 22, 2015 20:00 - 37 minutesShep Hyken talks with Dina Dwyer-Owens, the Co-Chair of The Dwyer Group, a billion dollar franchise organization with more than 1,700 franchisees. Her business success has been built on a proven Code of Values, and she proves how any and all organizations can be more successful and have happier and engaged employees by creating and living by their own Code of Values. Her book "Values, Inc" is being embraced by some of the most recognized companies on the planet. Dina lives and breathes values...
Bryan Kramer On The Human To Human Connection And Shareology
December 22, 2015 19:57 - 45 minutesShep Hyken talks with Brian Kramer on how there is no B2B or B2C. It is H2H, Human to Human. Businesses do not have emotion. Products do not have emotion. Humans do. Brian also shares important information about the concept of sharing in business. His newest book, "Shareology," takes a look at the power of sharing content and how individuals and companies of all sizes can take full advantage of doing so. Learn more about your ad choices. Visit megaphone.fm/adchoices
Dr. David Moffet On The Ultimate Customer Experience
December 22, 2015 19:54 - 45 minutesShep Hyken talks with Dr. David Moffet about how he uses customer service as the "ultimate business weapon" in his business. Dr. Moffet is one of the most successful dentists in the world and understands that being a dentist is really about business. His secret is to create what he calls the UPE, the Ultimate Patient Experience. Even though Dr. Moffet is a dentist, his ideas cross all industries. It doesn't matter if you have a patient, customer, guest, member, etc., all of Dr. Moffet's ideas...
Dr. Alan Zimmerman On How To Be Happy And Successful
December 22, 2015 19:52 - 36 minutesShep Hyken interviews Dr. Alan Zimmerman about his new book, "The Payoff Principle." Dr. Zimmerman believes that everyone deserves to be happy and successful in their personal and professional lives, and tells us that knowing your purpose, passion and process is the key to doing so. It's about having the right mind-set and an appreciation for the good that comes your way. Do you want to happier? More successful? Who doesn't? Enjoy the wisdom of Dr. Alan Zimmerman on this episode of "Amazing B...
Jeanne Bliss, The Original Chief Customer Officer, On The Customer Experience
December 22, 2015 19:49 - 39 minutesShep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to keep and grow their customer base. This is important for any business of any size. None of this is theory as Jeanne was the COO for Lands' End, Microsoft, Coldwell Banker and Allstate Corporation. She has an incredible background, and she generously shares her experiences with us. The focus of a company must be on the customer. Leadership must be i...
Josh Turner On How To Use LinkedIn To Get More Business
December 22, 2015 19:41 - 42 minutesShep Hyken interviews Josh Turner, the founder of Linked Selling, a marketing firm that specializes in using LinkedIn for lead generation. It doesn't matter what type of business you have, or how big or small your business is, you will learn LinkedIn strategies to help you get leads and sell more. In addition, Josh shares an excellent strategies that uses webinars to help build business. Josh knows how to exploit this very inexpensive (and sometimes free) marketing strategy and he will teach ...
Stacy Tetschner Talks About Professional Speaking
December 22, 2015 19:39 - 39 minutesShep Hyken talks with Stacy Tetschner, the CEO of the National Speakers Association. You don't have to be a professional speaker to enjoy and learn from this episode of Amazing Business Radio. Stacy explains that everyone is a speaker. Everyone has a story to tell. It may be to your customer, your team at work, your boss or your fellow employees. And, in case you want to learn about the business of speaking, Stacy talks about that as well. Learn more about your ad choices. Visit megaphone.fm/...
Connie Podesta On Ten Things To Quit Before You Die
December 22, 2015 19:34 - 55 minutesShep Hyken interviews Connie Podesta, award winning speaker, bestselling author, entrepreneur, educator, playwright, actress, comedienne, career coach and therapist. Connie shares ten things to quit before you die. Some find Connie to be counter-intuitive and a little "in your face," and that's just fine with her. She tells it like it is and won't hold back. If you want to be happier in life and more successful in business, then listen closely to the wisdom Connie shares in this interview. Le...
Steve Spangler On Viral Videos And Sick Science
December 22, 2015 19:34 - 45 secondsShep Hyken interviews Steve Spangler, a teacher that turned entrepreneur, going from the classroom to the boardroom. His story is filled with business lessons. He's appeared on TV over 1,000 times and will be back for his 17th episode on Ellen. Steve's business went "viral" when his YouTube videos started going "viral." He has over 850,000 YouTube subscribers with over 160 million views. He'll share how he did it and how you and your company can do this, too. Learn more about your ad choices....
Sam Silverstein On The Non - Negotiable Topic Of Accountability
December 22, 2015 19:28 - 53 minutesShep Hyken interviews Sam Silverstein, business expert and author of "No More Excuses" and the upcoming book, "Non-Negotiable: The Story of Happy State Bank and the Power of Accountability." Sam shares the concept of accountability and how important it is to virtually any organization's culture. He shares his "Five Elements" that create a culture that inspires and prioritizes accountability. More than just a part of a company's culture, it translates to ROI on the bottom line. Learn more abou...
Mark Eaton On Building A Winning Team
December 22, 2015 19:26 - 45 secondsShep Hyken interviews Mark Eaton, an NBA All-Star who played 12 years with the Utah Jazz. Since retiring from a successful career as a seven foot, four inch basketball star, Mark has continued his success in the business world, helping organizations create winning teams. In this episode of Amazing Business Radio, Mark shares the "Four Commitments of a Winning Team." You'll learn the importance of creating a team and the positive results that come from doing so. You'll also hear the fascinatin...
Mel Kleiman On The Biggest Mistakes Employers And Applicants Make In A Job Interview
December 22, 2015 17:18 - 58 minutesShep Hyken talks with Mel Kleiman, hiring guru, about the state of the labor market, the biggest mistakes employers make in an interview, the biggest mistakes applicants make in an interview, and more. Kleiman shares what you need to know and the questions you should ask to get the best talent to work for you. Conversely, if you are looking for a job, you will get tips to make sure the company you are considering is right for you. Kleiman's energy is contagious and this episode is loaded with...
Ricky Kalmon On How Our Words Influence Others - And Ourselves!
December 22, 2015 16:52 - 53 minutesShep Hyken talks with Ricky Kalmon, motivational speaker and celebrity hypnotist, about the power our words and mind have to influence others - and ourselves. Ricky talks about hypnosis, its misconceptions and how we can use techniques to help us be better in our personal and professional lives. The words we use have incredible impact and can trigger emotional reactions that will help us improve personal accountability, lose weight, overcome fears, break negative habits, sell more, boost prod...
Gregg Lederman On Leadership And Engaged Employees
December 22, 2015 16:49 - 55 minutesShep Hyken talks with Gregg Lederman, CEO of Brand Integrity and author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg gives us ideas on living your brand, how to create motivated and committed employees, what makes a trusted leader and more. He shares a powerful concept he calls the One Minute Reminder, which has literally transformed corporate cultures and created engaged employees. This is Amazing Business Radio at its best! Learn more about your ad choices. V...
Maxine Clark On Leadership, Mentors And The Story Behind Build-A-Bear Workshops
December 22, 2015 16:45 - 53 minutesShep Hyken interviews Maxine Clark, the Founder and former Chief Executive Bear at Build-A-Bear Workshops. Maxine opened her first store in 1997 when a ten-year-old girl suggested she open a store where kids could "build" their own teddy bears. The successful chain grew to more than 400 stores worldwide. That story by itself is amazing, but Maxine shares much more as she talks about her background, role models who influenced her, tough decisions she has made and her belief in giving back. Thi...
John Ruhlin On Strategic Gifting And Appreciative Leadership
December 22, 2015 15:35 - 55 minutesShep Hyken visits with John Ruhin, the #1 Cutco Knife salesman in the world. John shares how he has sold millions of dollars of knives and how it turned into passion to create memorable and appreciated gifts. Today John 's company creates gift programs (that include much more than knives) for clients that span across all sizes and industries. John's philosophy is that appreciation is about the recipient, not the giver. Putting a company logo on a gift turns the gift into a marketing campaign....
Tony Alessandra On Behavioral And Personality Styles
December 21, 2015 20:52 - 57 minutesShep Hyken visits with Dr. Tony Alessandra, the bestselling author of 30 books that have been translated into more than 50 languages. Dr. Alessandra enthusiastically shares his expertise in personality and behavioral styles, describing the four styles in the DISC model; Dominance, Influence, Steadiness, and Conscientiousness. Once you understand your style you can adjust and adapt to others, which leads to better communication and success. Learn more about your ad choices. Visit megaphone.fm/...
Lisa Greene - Lewis Of TurboTax On Tax Tips That Will Save You Money
December 21, 2015 20:25 - 51 minutesShep Hyken interviews Lisa Greene-Lewis of TurboTax about filing taxes and saving money. Lisa shares great tax advice and mentions the most common mistakes people make when they file their taxes as well as a number of surprising deductions that many people miss. You have to pay your taxes, but you shouldn't pay more than you have to. Learn more about your ad choices. Visit megaphone.fm/adchoices
Don Hutson On Selling Value And Negotiation
December 21, 2015 20:20 - 56 minutesShep Hyken interviews Don Hutson on Selling value and Negotiation. Don has written 14 books and is a #1 New York Times bestselling author. He is a guru in the world of sales training. Everyone is in sales, whether they are selling a product or just selling themselves. In this interview he shares the four types of negotiation that you must know to be successful. He also shares incredible sales tips from his latest book "Selling Value," which is a must-read book for anyone who does anything rel...
Ben Newman On Mental Toughness And Personal Success
December 21, 2015 19:39 - 48 minutesShep Hyken visits with Ben Newman, bestselling author, International speaker and performance coach. Mr. Newman has coached leaders in business and super-star professional athletes. In this interview Ben shares how his childhood background prepared him to deal with the ups and downs in life. He shares his six Mental Training Tools that have been put to the test by athletes in the NFL, PGA, NCAA, Fortune 500 business leaders and successful entrepreneurs. His stories and tips are fuel to help an...