Jeanne Bliss, The Original Chief Customer Officer, On The Customer Experience
Amazing Business Radio
English - December 22, 2015 19:49 - 39 minutes - ★★★★★ - 77 ratingsCareers Business business leadership entrepreneurship entrepreneur finance marketing interview entrepreneurs health lifestyle Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Shep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to keep and grow their customer base. This is important for any business of any size. None of this is theory as Jeanne was the COO for Lands' End, Microsoft, Coldwell Banker and Allstate Corporation. She has an incredible background, and she generously shares her experiences with us. The focus of a company must be on the customer. Leadership must be in alignment with this customer focused vision. Everyone must understand how they impact the customer. Jeanne Bliss tells us how.
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Shep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to keep and grow their customer base. This is important for any business of any size. None of this is theory as Jeanne was the COO for Lands' End, Microsoft, Coldwell Banker and Allstate Corporation. She has an incredible background, and she generously shares her experiences with us. The focus of a company must be on the customer. Leadership must be in alignment with this customer focused vision. Everyone must understand how they impact the customer. Jeanne Bliss tells us how.
Learn more about your ad choices. Visit megaphone.fm/adchoices