5THWAVE - The Business of Coffee and Hospitality
126 episodes - English - Latest episode: 4 days ago - ★★★★★ - 5 ratingsA forward-thinking interview series examining the business of progressive coffee culture.
The 5THWAVE Podcast is hosted by Jeffrey Young, Editor-in-Chief of 5THWAVE magazine and Founder of Allegra Group.
Each episode features inspiring stories, business lessons, and thought leadership from the entrepreneurs and industry experts blazing trails to success across the world of coffee.
The podcast will delve into the detail of achieving operational excellence, get to grips with green coffee sourcing and seek out the very best of global coffee culture. We’ll also examine the future of e-commerce and coffee at home, the changing face of cafés and coffee shops, and how to hone winning HR strategies – plus much more.
Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVEPodcast
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Episodes
Nurturing relationships at origin - A conversation with La Cabra
April 25, 2024 11:21 - 28 minutes - 39.7 MBFollowing on from our last episode on the world of green coffee, today we’re releasing the complete interview with John Gibson, Head Roaster at Danish specialty coffee and bakery chain, La Cabra. In this conversation, John walks us through La Cabra’s approach to sourcing green coffee, how he selects growers to work with and the importance of nurturing those relationships at origin. He also unpacks the definition of direct trade, highlighting the need to use green coffee partners ...
Introduction to green coffee sourcing
April 19, 2024 09:05 - 40 minutes - 55.4 MBToday we’re continuing our series on the business of coffee roasting and exploring the world of green coffee supply. We'll speak with Jordan Hooper, Head of Green Coffee Trading, Sucafina and Line Cosmidis, Head of Specialty Sales, Falcon Coffees, to learn more about the green coffee supply chain, the role of the trader and how this has evolved in the digital era. We'll also speak with John Gibson, Head Roaster, La Cabra, about his approach to direct sourcing and why building rela...
Scaling and selling a coffee business - A conversation with Ed Barry
April 08, 2024 03:00 - 31 minutes - 43.7 MBIn today’s episode we’re returning to our funding mini series and speaking with entrepreneur Ed Barry about scaling and ultimately selling a coffee business. Ed is the former owner of London-based independent cafe chain Over Under Coffee. Ed founded and grew Over Under to a formidable eight-strong chain, plus a franchise in the Middle East, before selling the business to ambitious New York-based start-up Blank Street in 2022. Following the acquisition, Ed has set up hospitality te...
What’s in store for London Coffee Festival 2024!
April 02, 2024 03:00 - 39 minutes - 53.6 MBThe London Coffee Festival 2024 is less than 2 weeks away and with it comes a four-day celebration of London’s vibrant coffee scene and its dedicated community. Since its inception in 2011 , The London Coffee Festival has attracted tens of thousands of hospitality professionals and coffee connoisseurs, fostering deep connections among those with a shared passion for coffee in London. And so in celebration of this remarkable event and to get us in the mood for this year’s festiviti...
The future of tea in the US market - With Rishi Tea
March 22, 2024 12:38 - 27 minutes - 37.2 MBIn today’s episode we’re swapping our coffee beans for tea leaves and speaking with Nathan Kosky, Executive Vice President, for Rishi Tea & Botanicals. Founded in 1997 by Joshua Kaiser, Rishi Tea was a pioneer in bringing premium loose-leaf tea to the North American market. Today the brand supplies a wide range of high-quality teas, powders and infusions to coffee shops, restaurants and consumers across the US. In this conversation, Nathan shares the latest tea drinking trends in ...
Serving your community - A conversation with Eileen Rinaldi, Ritual Coffee Roasters
March 15, 2024 16:27 - 31 minutes - 57.9 MBIn today’s episode we’re speaking with Eileen Rinaldi, Founder and CEO of San Francisco’s iconic Ritual Coffee Roasters. Established in 2005, Ritual was a forerunner in San Francisco’s specialty coffee movement that exploded in the late-2000s. Today, the business operates five sites and a roastery in the Bay Area and Napa Valley. In this insightful conversation, Eileen discusses her bold ambition for Ritual to become a community-led and employee-owned business. She also stresses t...
Roasting for the future - A conversation with Scott Stouffer, Chief Sales Officer, Probat
March 13, 2024 16:57 - 29 minutes - 40.5 MBFollowing on from our last episode exploring the equipment required for a successful roastery, today we are releasing the complete interview with Scott Stouffer, Chief Sales Officer, Probat. In this conversation, Scott offers incredible insights into the world of coffee roasting equipment and he sheds light on which markets are growing the fastest. He also discusses the latest trends in technology, including automation and alternative energy, and shares important advice for any ro...
Optimising roastery equipment for success
March 08, 2024 19:46 - 46 minutes - 63.5 MBIn today's episode we're continuing our series on the business of coffee roasting and focusing on the essential infrastructure required for a successful roastery. We'll speak with Scott Stouffer, Chief Sales Officer, Probat and Andreas Idl, CEO & Founder, Cropster to get an overview of the roasting equipment market globally and find out how technology and AI can be used to improve coffee consistency and quality. We'll also speak with Brian Rice, Roaster, Counter Culture Coffee and...
Building a specialty coffee business from the ground up – A conversation with Parlor Coffee
March 01, 2024 13:22 - 37 minutes - 68.3 MBIn today's "Coffee Entrepreneur" episode, we're speaking with Dillon Edwards and AJ Walzer, the team behind one of New York City’s favourite specialty coffee brands - Parlor Coffee. Dillon founded Parlor Coffee in 2012, originally as a pop up espresso bar in a Williamsburg barber’s shop. AJ joined in 2014 and since then, Parlor has grown to a formidable and globally revered roasting business, driven by a passion for origin, community and innovation. In this conversation, Dillon an...
The important role of the International Coffee Organization
February 24, 2024 11:50 - 29 minutes - 54.1 MBIn today’s episode we're to be joined by Vanusia Nogueira, Executive Director of the International Coffee Organization (ICO). Established in 1963, the ICO was set up to regulate the global coffee market, promote international cooperation and administer the International Coffee Agreement. Today the ICO is as a vital platform for education and consultation, fostering long-term, sustainable production and increasing consumption of quality coffee. In this conversation Vanusia discuss...
A new era ahead for coffee in Thailand
February 20, 2024 07:45 - 26 minutes - 36.8 MBIn today's episode we're kicking off a new mini series on Thailand's vibrant coffee shop market, exploring the recent growth of specialty coffee and opportunities for international brands. First up, we're speaking with Varatt "Tae" Vichit-Vadakan, founder of Kinnest Group - a boutique F&B group in Bangkok with over 20 hospitality venues and 8 sub brands including Roots Coffee, Roast and Monty's. In this conversation Tae discusses the evolution of Thailand’s specialty coffee scene ...
How to set up a coffee roastery
February 12, 2024 09:39 - 29 minutes - 40.8 MBToday we're kicking off a new series on the business of coffee roasting, exploring all aspects of setting up a roastery - from sourcing equipment and green coffee to building a brand and establishing wholesale partnerships. In the first episode, we speak with Lem Butler, Co-Founder, Black and White Coffee Roasters and Kirby Sinclair, Co-founder, The Roasting Party, to understand the basics and first steps of establishing a roastery In these conversations we discuss how to find the ...
Crowdfunding: How to raise funds using your community
February 05, 2024 16:08 - 25 minutes - 34.5 MBToday we’re continuing our funding series by speaking with Dan Hardy, Chief Revenue Officer at Crowdcube to find out how to prepare and execute a successful crowdfunding campaign. Crowdcube is Europe’s largest private lending marketplace with a community of over 1.5 million members. To date the platform has helped raise £1.4 billion of investment and has worked with over 1,300 entrepreneurs, including ambitious companies such as Grind, WatchHouse, Brewdog and Monzo. In this conve...
Democratising specialty coffee in Spain - A conversation with Yassir Rais, Syra Coffee
January 26, 2024 13:05 - 22 minutes - 31.1 MBIn today’s episode we’re speaking with Yassir Rais, Founder and CEO of Spanish specialty coffee business, Syra Coffee. Founded in 2015 in Barcelona, Syra Coffee has rapidly grown in recent years and now has an impressive 43 sites across 7 cities in Spain as well as a formidable B2C roasting business. In this conversation Yassir explores the inherent relationship between design, architecture and specialty coffee and shares his mission to democratise good coffee by making it accessi...
Encore episode: A quiet achiever – In conversation with Anne Lunell
January 05, 2024 10:57 - 21 minutes - 29.6 MBIn the second episode of our Christmas break, we’re resharing a conversation with Anne Lunell - the co-visionary behind Swedish specialty roaster, Koppi Coffee Roasters. Respected throughout the industry, Anne is a former Swedish Barista Champion, international coffee judge, and was recently presented an Outstanding Industry Contribution honour at the European Coffee Awards in Barcelona. In this conversation, Anne discusses the importance of building a values-based business and sh...
Encore episode: A life of adventure – In conversation with Tony Papas
December 30, 2023 11:46 - 37 minutes - 51.1 MBDuring our short break over the Christmas and New Year we’re re-sharing some of our favourite conversations from the last 12 months. First up is the legendary Tony Papas, a multi-faceted hospitality entrepreneur, with a global career spanning Michelin-starred restaurants, boutique bakeries, specialty coffee roasting with Allpress Espresso, and most recently, developing an olive farm in Puglia, Italy. In this conversation, Tony shares his business instinct of knowing when to jump i...
An alternative Christmas playlist from The Coffee Music Project
December 24, 2023 04:00 - 44 minutes - 61.3 MBIn today's episode we're bringing you an alternative Christmas playlist to accompany your festive celebrations. It’s our tradition to close each episode showcasing music from up and coming talented artists in association with The Coffee Music Project. And today we’re bringing you a bonus episode packed full of some of our favourite tracks from the year - plus a couple of festive numbers for good measure. So sit back, crack open the mulled wine and enjoy this Festive Treat of excel...
How to be an overnight success - with It’s Bagels
December 22, 2023 04:00 - 35 minutes - 48.5 MBIn today’s episode we’re speaking with Dan Martensen, the man behind the overnight sensation, It's Bagels - a New-York inspired bagel and coffee shop in London’s Primrose Hill. Dan opened the doors to It's Bagels in September 2023 and within days they had queues of over 200 eager customers lining up for a bagel and coffee. So, how did he do it? In this conversation Dan shares the secrets behind the daunting task of generating PR for a new brand. He also discusses his community-cen...
Colombian coffee: The big opportunity abroad
December 15, 2023 08:52 - 29 minutes - 39.9 MBToday is the third and final part of our series exploring the Colombian coffee market and in this episode we’re discussing the enduring appeal of Colombian coffee abroad. We'll speak with Victor Gamboa, Santiago Gamboa, and Adnan Millwala, Co-founders of Hermanos Coffee Roasters in London. In this conversation they discuss adapting Colombian coffee to UK consumer preferences and how they communicate their Colombian heritage to their customers. We’ll also hear from industry guru, ...
Elaine Swift and Adrian Steiner Live @ The European Coffee Symposium
December 14, 2023 11:08 - 38 minutes - 52.3 MBToday we’re bringing you to the final two interviews from the 5THWAVE Live sessions - recorded at the European Coffee Symposium last month in Barcelona. We’ll hear from Elaine Swift, Out Of Home Director for UCC Coffee Europe and Adrian Steiner, CEO, Thermoplan. In these conversations we discuss the importance of staying ahead of the curve, being agile and adapting to an ever-evolving consumer landscape. Sign up for our newsletter to receive the latest coffee news at worldcoffee...
Guido Bernardinelli Live @ The European Coffee Symposium
December 09, 2023 04:00 - 34 minutes - 47.1 MBToday we’re sharing the second interview from our 5THWAVE Live sessions - recorded at the European Coffee Symposium 2023 in Barcelona. In this episode we catch up with industry legend Guido Bernardinelli, CEO of La Marzocco. La Marzocco is a powerhouse in the espresso machine category, known for their quality machines, cutting edge technology and iconic designs. In our conversation, Guido highlights the role of a good leader is one that continuously learns from their team and thei...
Marta Pogroszewska Live @ The European Coffee Symposium
December 08, 2023 12:04 - 21 minutes - 29 MBLast week marked the 15th year of the Allegra European Coffee Symposium, held Barcelona. This high profile event welcomed leaders from across Europe’s coffee and hospitality industry for three days of networking, one-on-one meetings, thought leadership and the annual European Coffee Awards. As part of the conference programme, we were delighted to host a series of exclusive interviews with some of the industry’s most celebrated business leaders in the first ever 5THWAVE Podcast Liv...
The Magic of Colombian coffee
November 24, 2023 14:11 - 26 minutes - 35.9 MBIn today's episode we're continuing our series exploring the vast and diverse Colombian coffee market. In part one, Alejandro Cadena from Caravela Coffee, shared an overview of the country’s rich tapestry of microclimates and coffee varietals. And today we're immersing ourselves in Colombian coffee culture by speaking with Carolina Castañeda, Director for Europe, Federacion Nacional de Cafeteros de Colombia and Jaime Andres Moreno, COO, Café Quindío. In these conversations we di...
How to raise funds - with David Abrahamovitch, Grind
November 17, 2023 17:21 - 31 minutes - 43.6 MBIn today's episode we're exploring the investment trail to find out how hospitality businesses can prepare and execute a successful funding strategy. We'll speak with David Abrahamovitch, CEO and founder of Grind - a boutique hospitality group that has completed a number of successful multi-million dollar funding rounds. In this conversation, David walks us through each stage of the brand's funding journey - from individual investors to crowdfunding - and shares invaluable advice ...
Intro to Colombian coffee - with Caravela Coffee
November 10, 2023 10:04 - 26 minutes - 37 MBIn today's episode we're kicking off a new mini series on the Colombian coffee market, exploring the trends and future developments of this vast and diverse coffee growing country. First up, we speak with Alejandro Cadena, CEO & Founder of specialty green coffee exporter, Caravela Coffee, to get an overview of the market and Colombia's different growing regions. In this conversation, Alejandro unpacks Colombia's rich tapestry of microclimates and coffee varietals and discusses the...
Operational metrics - with Andrew Purcell, Always Bright Group
November 03, 2023 12:46 - 21 minutes - 29.1 MBIn today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results. Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House. In this conversation Andrew shares the simple but effective framework he uses to ...
Business metrics - with Colin Harmon, 3fe
October 27, 2023 13:23 - 27 minutes - 38.3 MBIn the next two episodes we’re exploring the critical business metrics and KPIs successful coffee and hospitality operators use to achieve outstanding results. First up we speak with Colin Harmon, Founder and CEO of 3fe - an iconic chain of specialty coffee shops and roastery based in Dublin. In this conversation, Colin discusses the importance of taking a long-term view to achieve your goals and shares the metrics he tracks to maximise business performance. For more on how to ...
How to market a hospitality venue
October 20, 2023 10:49 - 28 minutes - 38.6 MBOn the podcast today we're exploring the hospitality marketing landscape and unpacking the various channels and strategies operators can use to promote their brand. In conversations with Andrew Stone, Vice President Marketing at Bluestone Lane and marketing consultant Emily Karim, we find out how hospitality operators can successfully adapt to the fast-changing marketing landscape and consistently attract new customers to their businesses. Credits music: "Sun and Rain" by The Grov...
A conversation with Tareq Alshaikh, Toby's Estate Middle East
October 13, 2023 14:17 - 17 minutes - 23.8 MBIn today’s episode we’re speaking with Tareq Alshaikh, co-founder of Pinnacle Group, the hospitality partner operating Toby’s Estate Coffee Roasters, across the GCC. Founded in Australia by Toby Smith in the late 1990s, Toby’s Estate is now a highly respected and pioneering specialty coffee brand across the world. In 2015, Pinnacle Group partnered with Toby’s Estate to franchise the brand in the GCC and now have 20 outlets across Kuwait, Qatar, Saudi Arabia and the UAE. In this co...
New York City entrepreneurs: 787 Coffee
October 08, 2023 08:00 - 19 minutes - 27.3 MBToday, we’re finishing off our interview series speaking with some of New York’s leading boutique coffee businesses by catching up with Brandon Peña and Sam Sepulveda, Co-founders of 787 Coffee. Founded in 2017, 787 Coffee is one of the fastest boutique coffee chains in New York. They now operate 17 sites in the city, 2 in El Paso Texas and 4 in their native Puerto Rico where they also operate their own coffee farm. In this conversation they discuss what it means to be a leader, ...
New York City entrepreneurs: Variety Coffee Roasters
October 07, 2023 08:00 - 19 minutes - 27.4 MBIn today's episode we continue our interview series speaking with some of New York’s leading boutique coffee businesses. Next up we’re speaking with Gavin Compton and Ryan Wanslow, Owner and Managing Director respectively at Variety Coffee Roasters. In this conversation we discuss the importance of staying original and true to your roots, keeping it simple and, most of all - making sure you enjoy the journey. Credits music: "For Me" by Norman Alexander in association with The C...
New York City entrepreneurs: Gumption Coffee
October 06, 2023 08:00 - 20 minutes - 27.6 MBThis week we’re back in New York City for the New York Coffee Festival 2023! Over the next three days we’re bringing you exclusive interviews with the founders of three highly successful boutique coffee businesses in New York. First up we speak with Hazel de los Reyes and Clare Lim, Co-founders Gumption Coffee. In this conversation we discuss their belief in the transformational power of the coffee, the lessons they’ve learned in setting up in New York City, and the importance o...
The business of specialty coffee - A conversation with Maxwell Colonna-Dashwood
September 29, 2023 21:48 - 23 minutes - 32.3 MBIn today’s episode we’re speaking with Maxwell Colonna-Dashwood, Founder of Colonna Coffee - a boutique specialty coffee business in the UK. A celebrated author and innovator in the world of coffee, Maxwell will soon be releasing a new book - The Business of Specialty Coffee - exploring the models and operating margins of businesses across the specialty coffee supply chain. We sit down with Maxwell to find out what to expect from his latest publication and discuss his new coffee ...
The powerful connection between coffee and sport
September 22, 2023 08:36 - 26 minutes - 35.9 MBOn the podcast today we’re delving into the worlds of coffee and sport to explore the synergies between these two high profile industries. We'll be speaking with Dr Lindsy Kass, Principle Lecturer, University of Hertfordshire to get a deeper understanding of what caffeine does to the body and how it can affect athletic performance. We'll also hear from Caleb Benoit, Founder, Connect Roasters and Major League Baseball player Ian Happ from the Chicago Cubs, about their business part...
Encore episode: Magic Realism with Isabela Raposeiras of Coffee Lab São Paulo
September 08, 2023 10:59 - 36 minutes - 49.7 MBIn our second episode of our summer break, we revisit another inspiring conversation I had with Isabela Raposeiras last year. Isabela is a former Brazilian Barista Champion, Founder of pioneering specialty coffee and coffee education business, Coffee Lab in São Paulo and one of the most accomplished female leaders in the global coffee industry. Credits music: "Curandeiras" by Isadora Canto Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com Subs...
Encore episode: The Genius behind Hoffmann Industries
September 01, 2023 03:00 - 59 minutes - 82.1 MBWe’re taking a short summer break here at 5THWAVE and returning to our usual schedule in two weeks. But to tide you over we’re revisiting a couple of our favourite conversations from the last three years. First up is an incredible James Hoffmann. James is a world-renowned figure in the global coffee industry. A former World Barista Champion, co-founder of Square Mile Coffee Roasters, and author of The World Atlas of Coffee, and a prolific YouTuber who has amassed almost 2 million s...
The UK's hospitality staffing crisis
August 18, 2023 14:30 - 35 minutes - 48.7 MBOn the podcast today, we're continuing our exploration of talent management and finding out how Brexit, the pandemic and the cost-of-living crisis has impacted hospitality staffing in the UK. We speak with Mark McCulloch, marketing guru and Founder of Hospitality Rising to hear how the organisation's multi-layered media campaign is changing the perception of hospitality as a viable career. We also speak with Jakob Gundersen, Head of UK Operations, Joe & the Juice, and Max Dubiel, ...
Understanding your purpose - a conversation with Rosslyn’s James Hennebry
August 11, 2023 09:50 - 23 minutes - 32.1 MBOn the podcast today, we’re speaking with James Hennebry, entrepreneur and Co-founder of Rosslyn Coffee - a boutique specialty coffee business in the heart of London’s financial district and one of the city's standout hospitality venues. With a longstanding background in hospitality that’s taken him from his native Ireland to Asia, Melbourne Australia and now London, James opened the doors to Rosslyn with business partner Mat Russell in 2018. They now have three sites across London...
The pursuit of knowledge – a conversation with Peter Giuliano
August 04, 2023 03:00 - 29 minutes - 40.6 MBIn today’s episode we’re chatting with coffee guru Peter Giuliano - an incredibly influential figure in the coffee industry and a true global visionary. With a career spanning more than 30 years. Peter was the Co-owner of North Carolina-based roaster Counter Culture Coffee where he helped build their pioneering direct sourcing and transparency model. Peter now serves as Executive Director at The Coffee Science Foundation and is Chief Research Officer at the Specialty Coffee Assoc...
Nurturing hospitality's greatest asset
July 28, 2023 07:38 - 38 minutes - 53.4 MBOn the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people. In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture. In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee, Brooke Gray, Director of People, Equator Coffees and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges th...
A conversation with Boram Um, World Barista Champion 2023
July 21, 2023 03:00 - 20 minutes - 28.7 MBOn the podcast today we're catching up with newly-crowned World Barista Champion Boram Um. Born in Brazil to South Korean parents, Boram is the founder of boutique specialty coffee business Um Coffee Co. and is the first Brazilian winner in the competition’s history. In this conversation, Boram discusses his mission to educate Brazilian consumers about the joys of home-grown specialty coffee and shares his pride in becoming a role model for the next generation of Brazilian speci...
A conversation with Peter Dore-Smith, The Coffee King of Fitzrovia
July 14, 2023 11:13 - 27 minutes - 37.6 MBOn the podcast today, we're catching up with industry legend Peter Dore-Smith - the man behind Fitzrovia's iconic coffee shop, Kaffeine, and one of the early pioneers of the London specialty coffee movement. In this insightful conversation, Peter tells the story of how he started Kaffeine, shares his people-centric approach to hiring, and why delivering genuine hospitality within his local community is the driving force behind his business. Credits music: "Fortunately" by Scott Kr...
Indian coffee at origin: Meeting the rapid pace of demand
July 07, 2023 15:13 - 25 minutes - 34.9 MBIn the final part of our series on the Indian coffee market, we’re travelling to origin to explore what's happening in India’s vast and dynamic coffee farm sector. To get to know this sector better, we speak with Ashok Kuriyan and Rohan Kuriyan, Managing Director and Manager of Corporate Affairs at Balanoor Plantations - a renowned producer of specialty coffee in Karnataka, India. In this conversation, Ashok and Rohan discuss Indian consumers' growing interest in the origin of ho...
The rapid rise of specialty coffee in India
June 30, 2023 03:00 - 32 minutes - 45 MBIn today's episode we're continuing our exploration of the Indian coffee market and turning the spotlight on the country's rapidly growing love for specialty coffee. In conversations with Namrata Asthana and Matt Chitharanjan, Founders, Blue Tokai, Mike Khan, Area Export Manager, La Marzocco, and Rahul Reddy, Founder, Subko Specialty Coffee Roasters, we find out how specialty coffee is being adapted for the Indian consumer, what's driving the market's impressive growth and how lead...
Unlocking India's massive growth potential - A conversation with Tata Starbucks
June 23, 2023 03:00 - 25 minutes - 34.6 MBIn a new three-part series, we're exploring the exciting growth potential for coffee businesses in India - from international chains and the rise of specialty coffee to the increasing recognition of Indian grown coffees. To kick things off, we're speaking with Deepa Krishnan, Chief Marketing Officer of international powerhouse Tata Starbucks - a joint venture between Starbucks and India's Tata Consumer Products. In this fascinating conversation Deepa shares insights on Tata Starbu...
The coffee at-home revolution – Part 2
June 09, 2023 10:11 - 32 minutes - 44.3 MBIn today's episode we're continuing our exploration of the fast-developing coffee at-home market and how businesses can harness growth opportunities in this lucrative segment. In part two, we focus on retail coffee and chat with Will Corby, Director of Coffee and Social Impact at Pact Coffee, Jon Allen, Creative Director, Onyx Coffee Lab and Jonny England, Director of Coffee, Löfbergs UK&I to find out what types of coffee consumers are brewing at home and the trends that are shapi...
The coffee at-home revolution – Part 1
May 26, 2023 10:05 - 32 minutes - 44.6 MBOn the podcast today we're kicking off a two-part series exploring the remarkable growth of the at-home specialty coffee market and the rise of the home barista. In part one, we focus on at-home coffee equipment and speak with Dave Gubbin, President, Sage Appliances EMEA and John Holmquist, Commercial and Residential Sales Manager, Seattle Coffee Gear to uncover the growing demand for high-end home coffee machines across the UK, Europe and the US. We also speak with Andrew Pautle...
The Little Local
May 12, 2023 03:00 - 37 minutes - 51.3 MBOn the podcast today, we're speaking with three successful independent London operators to uncover the secrets to a thriving neighbourhood cafe and the role coffee shops play within the local community. In conversations with Peter Dore-Smith, Founder Kaffeine, Kim Hargreaves, Founder and Managing Director, Boki Coffee, and Dani Reid and Agnes Potter, Co-founders, Potter & Reid, we discuss how to build a loyal local following, foster meaningful interactions between customers and sta...
Digital loyalty apps: Game-changing benefits
April 28, 2023 11:02 - 34 minutes - 47.2 MBOn the podcast today we're exploring the rise of digital loyalty apps and how these tools are revolutionising the way operators engage with their customers. We first speak with two leading coffee shop app developers, Miles Bailey and Tim Silbermann, Founders of RWRD and Ali Al Ebrahim, Founder and CEO, COFE App, to understand the vast benefits these technologies can generate for operators. We then speak with James Flett, Head of Marketing, Caffè Nero to find out how the brand uses...
Celebrating The London Coffee Festival
April 14, 2023 13:47 - 37 minutes - 51.6 MBThe London Coffee Festival returns from 20 to 23 April 2023 and with it comes a four day celebration of London’s vibrant coffee scene and the incredible people and communities that help the coffee industry continue to thrive. Now entering its 12th year, The London Coffee Festival has grown to a formidable event, featuring 200+ exhibitors and welcoming over 30,000 trade and consumer visitors through its doors each year. So to celebrate the legacy and the future of this iconic coffe...