Latest Telephony Podcast Episodes
Microsoft in 2022 & Beyond: What's Next for the Tech Company?
No Jitter On Air - December 22, 2022 14:19 - 27 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft.
Microsoft and the Metaverse: What It Means for Your Enterprise
No Jitter On Air - November 23, 2022 15:29 - 26 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman and No Jitter editor Ryan Daily explore the metaverse and whether or not it'll be the next evolution of enterprise communications and collaboration.
Microsoft Ignite 2022 Recap: Exploring Teams Announcements, New Features
No Jitter On Air - October 19, 2022 15:25 - 36 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares his thoughts on the biggest Ignite announcements, including Teams Premium licenses, the Cisco partnership, and more.
Rethinking Hybrid Work: A Microsoft MVP Weighs In
No Jitter On Air - September 21, 2022 15:07 - 34 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares his thoughts on where we stand with hybrid work and the changing role of the office.
Extending Your Microsoft Teams Environment With Apps, Services
No Jitter On Air - August 15, 2022 14:19 - 33 minutes ★★★★★ - 3 ratingsIn the second part of this series, Microsoft MVP Randy Chapman explores various first- and third-party apps for your Teams environment.
Exploring the Platform Capabilities of Microsoft Teams
No Jitter On Air - July 27, 2022 12:24 - 33 minutes ★★★★★ - 3 ratingsIn the first in a two-part series, Microsoft MVP Randy Chapman shares his insight on Teams and its platform capabilities.
Microsoft Teams: Exploring E-911 Services, Rooms Updates
No Jitter On Air - June 23, 2022 13:46 - 25 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman unpacks Teams news around E-911, Rooms, and the desktop client.
Microsoft Teams: Exploring E-911 Services, Rooms Updates
No Jitter On Air - June 23, 2022 13:46 - 25 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman unpacks Teams news around E-911, Rooms, and the desktop client.
Microsoft Teams Adoption: How to Keep Up With New Features
No Jitter On Air - May 24, 2022 13:53 - 32 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares how IT admins and users can boost Teams adoption within their organization.
Catching Up on Microsoft Teams Operator Connect + Recapping EC2022
No Jitter On Air - April 28, 2022 19:09 - 24 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.
EC22 Preview: Getting CCaaS Into Your Microsoft Teams Environment
No Jitter On Air - March 09, 2022 15:38 - 26 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman discusses the growth in cloud-based contact centers and how to integrate them into Microsoft Teams.
Preparing Your Network for Hybrid Work and Microsoft Teams
No Jitter On Air - February 10, 2022 21:48 - 30 minutes ★★★★★ - 3 ratingsWhat do you need to keep in mind when making sure your network is ready for Microsoft Teams in a hybrid work environment? Microsoft MVP Randy Chapman shares his best practices and insights.
Microsoft Teams: Using Analytics to Support Hybrid Work
No Jitter On Air - January 13, 2022 20:19 - 23 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman discusses the reporting tools and analytics that you need to ensure employees have the best Teams experience, regardless of where they work.
Microsoft Teams: Enabling Hybrid Work in the Open Office
No Jitter On Air - December 15, 2021 16:03 - 31 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares the nuts and bolts on how to provide a robust Microsoft Teams experience throughout the office.
Microsoft Teams Rooms: What You Need to Know for Hybrid Work
No Jitter On Air - November 24, 2021 15:48 - 32 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman discusses getting started with Microsoft Teams Rooms and how to equip conference rooms with hybrid work environments in mind.
Rethinking VR, AR in Enterprise Collaboration
No Jitter On Air - November 17, 2021 18:26 - 28 minutes ★★★★★ - 3 ratingsIndustry analyst Tom Brannen recaps some of the latest VR, AR announcements and what enterprises need to know about getting started.
How Microsoft Approaches Hybrid Work Via Teams
No Jitter On Air - October 27, 2021 17:23 - 25 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman discusses the ways Microsoft is allowing enterprises to create a hybrid work environment with new Team features and devices.
Embracing Workforce Management for Better CX, Agent Experiences
No Jitter On Air - October 13, 2021 14:49 - 23 minutes ★★★★★ - 3 ratingsContact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.
AI, WFO, WEM: An Optimization Trio for Contact Centers
No Jitter On Air - September 23, 2021 14:05 - 16 minutes ★★★★★ - 3 ratingsContact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.
Power Up with Comms Programmability
No Jitter On Air - September 20, 2021 07:00 - 24 minutes ★★★★★ - 3 ratingsTADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.
Microsoft Teams: What You Can Expect this Fall
No Jitter On Air - September 08, 2021 14:07 - 30 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.
Voice for Microsoft Teams: Implementation Tips
No Jitter On Air - August 16, 2021 20:35 - 22 minutes ★★★★★ - 3 ratingsMicrosoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.
Exploring the Potential of UCaaS for Verticals
No Jitter On Air - August 10, 2021 23:29 - 20 minutes ★★★★★ - 3 ratingsFrost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.
Zoom & Five9: What's It Mean for UCaaS Market?
No Jitter On Air - July 26, 2021 13:35 - 25 minutes ★★★★★ - 3 ratingsOmdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.
Understanding Voice Options for Microsoft Teams
No Jitter On Air - July 19, 2021 15:14 - 28 minutes ★★★★★ - 3 ratingsIn the first part of this two-part series, Randy Chapman, UC architect for IT professional service firm Symity, shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.
Microsoft Teams Updates: An MVP Weighs In
No Jitter On Air - June 25, 2021 13:22 - 26 minutes ★★★★★ - 3 ratingsExploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman
Collaborative Meeting Services: Exploring the Universe
No Jitter On Air - March 02, 2021 17:38 - 26 minutes ★★★★★ - 3 ratingsPrachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.
Cloud Voice: Staying Ahead on Performance
No Jitter On Air - December 15, 2020 21:40 - 19 minutes ★★★★★ - 3 ratingsUC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.
CX & the Voice Call: Making Quality Matter
No Jitter On Air - November 23, 2020 20:21 - 20 minutes ★★★★★ - 3 ratingsBob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.
Voice Calling: Examining an API Approach
No Jitter On Air - November 16, 2020 16:57 - 15 minutes ★★★★★ - 3 ratingsIrwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.
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