Embracing Workforce Management for Better CX, Agent Experiences
No Jitter On Air
English - October 13, 2021 14:49 - 23 minutes - 27.4 MB - ★★★★★ - 3 ratingsTechnology communications telephony unifiedcommunications Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.