Latest Itsupport Podcast Episodes
EP178 - We Want Different Things…Now What?! with Joe Burns & Ian Luckett
The IT Experts Podcast - April 12, 2024 17:31 - 32 minutes ★★★★★ - 1 ratingIn our latest IT Experts Podcast episode, we explore the intricate dynamics of partnership in the MSP world through the lens of Joe Burns’ compelling journey. Joe, a seasoned entrepreneur who has not only scaled but also successfully exited from an MSP, shares his experience into what happens ...
EP177 - How to Get Your Emails Delivered First Time… Every Time with Ben Fielding and Ian Luckett
The IT Experts Podcast - April 05, 2024 19:34 - 29 minutes ★★★★★ - 1 ratingOur chat delved into the nitty-gritty of email security, an area that Ben is particularly passionate about. He explained that despite the abundance of emails, ensuring they reach their destination is becoming increasingly complex due to evolving security measures. This brings us to deliverabil...
EP176 - Ask Stuart #13 - How Do I Stop My Clients from Bothering Me? - with Ian Luckett & Stuart Warwick
The IT Experts Podcast - March 28, 2024 16:06 - 12 minutes ★★★★★ - 1 ratingThe crux of today's discussion revolves around the challenge many MSPs face: the constant barrage of communications from clients. This issue not only disrupts the workflow of MSPs but also poses a significant barrier to their growth and scalability. The question arises from an accountability c...
EP175 - Getting a Genius Out of a Bottle – Success Stories with Stuart Faulkner
The IT Experts Podcast - March 22, 2024 19:13 - 28 minutes ★★★★★ - 1 ratingStuart Faulkner's story is a great example that demonstrates that if you understand what you’re really good at and play to your strengths, you can really start to get your business working for you. As the leader of ilicomm Technology Solutions, a growing MSP based in the West Midlands, Stuart ...
EP174 - Ask Stuart #12 - Why You Don't Need a Salesperson Now ...Or Ever with Ian Luckett & Stuart Warwick
The IT Experts Podcast - March 15, 2024 16:16 - 23 minutes ★★★★★ - 1 ratingThroughout our conversation, Stuart offers -useful tips and sheds light on why, in our opinion, MSPs might not require a salesperson to achieve substantial growth. This viewpoint, while potentially controversial, is grounded in extensive experience and observations within the MSP industry. Stua...
EP173 - Ask Stuart #11 - How Do I Know if I Am Being Successful in My MSP? with Ian Luckett and Stuart Warwick
The IT Experts Podcast - March 08, 2024 17:13 - 18 minutes ★★★★★ - 1 ratingHaving cash in the bank, a steady stream of clients, and a growing team might seem like indicators of success, but as we explore with Stuart, success in the MSP world is much more subjective than it first appears. Our conversation unpicks the complexities of defining and measuring success in a...
EP172 - Ask Stuart #10 How Do I Get Aligned with My Business Partner with Stuart Warwick and Ian Luckett
The IT Experts Podcast - March 01, 2024 17:18 - 17 minutes ★★★★★ - 1 ratingStuart kicks off the discussion by highlighting the enormity of this challenge, especially for MSPs with multiple directors or partners. He emphasises that alignment isn't just about being on the same team; it's about sharing a vision, strategy, and direction. With various dynamics at play, fr...
EP171 - STOP Drowning in Desktops and START Finding Your Missing Minutes with Ian Luckett
The IT Experts Podcast - February 28, 2024 18:12 - 4 minutes ★★★★★ - 1 ratingAs Stuart and I have learned firsthand, being an MSP business owner can feel like a constant struggle to find time for strategic growth, client relationships, and even just a moment to breathe. That's why we're here to share some invaluable insights and strategies to help you shift from being...
EP170 – The Reality of Securing Your MSP in 2024 with Keith Hayes and Ian Luckett
The IT Experts Podcast - February 23, 2024 19:52 - 29 minutes ★★★★★ - 1 ratingOne key takeaway from our conversation with Keith is the importance of taking a proactive approach to security rather than simply relying on reactive measures. Keith emphasises the need for regular checking and monitoring, stressing that security should be someone's whole responsibility within...
EP169 – BF Edition – Maximising MSP Profitability with Ian Luckett
The IT Experts Podcast - February 16, 2024 18:37 - 10 minutes ★★★★★ - 1 ratingFirst up, let's talk about the importance of knowing your numbers. I can't stress this enough - understanding your finances inside out is absolutely crucial if you want to achieve long-term success in this game. It's not just about glancing at your bank balance now and then; it's about diving ...
EP168 - So You Think You’re Busy! - Getting Out of Overwhelm with Claire Jenks & Ian Luckett
The IT Experts Podcast - February 09, 2024 15:57 - 31 minutes ★★★★★ - 1 ratingOne of the key takeaways from our conversation is the importance of prioritizing self-care, particularly in the realms of sleep, nutrition, and exercise. Claire emphasizes the significance of refuelling and recharging our bodies to maintain peak performance, especially in high-stress environme...
EP167 - Embracing the Power of Culture Fit in MSP Recruitment with Jane Matthews & Ian Luckett
The IT Experts Podcast - February 02, 2024 19:08 - 23 minutes ★★★★★ - 1 ratingWhether it's the struggle to find quality candidates or the uncertainty of what roles to fill, recruitment can indeed be a daunting task. But in this discussion with Jane Matthews, we explored the transformative power of a cultural fit in your MSP and how it can make a significant difference i...
Ep. 92 – AI Unleashed: Steering The Transformation Of Our New Reality with Jimmy Hatzell from Hatz AI
KnowTechTalk - February 01, 2024 17:07 - 25 minutesAI – It's everywhere nowadays, reshaping our reality in ways we’ve only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their cli...
EP166 - Creating a World Class Service Delivery Culture in your MSP with Darren Strong & Ian Luckett
The IT Experts Podcast - January 26, 2024 17:14 - 29 minutes ★★★★★ - 1 ratingDarren kicks things off by emphasizing the critical importance of having a Unique Selling Proposition (USP) in the MSP sector. In a market saturated with providers, standing out is a challenge, and your USP is your secret weapon. Often, MSPs fall into the trap of offering generic USPs like qui...
EP165 - Are You Already An MSSP? Building Your Own SOC with Mark Taylor and Ian Luckett
The IT Experts Podcast - January 19, 2024 15:45 - 28 minutes ★★★★★ - 1 ratingMark Taylor, the CTO and co-founder of Chorus, a 24-year-old traditional MSP with a strong Microsoft focus, provided a wealth of knowledge on this subject. He explained that Chorus has three core streams: traditional managed services, a Microsoft-focused Dynamics practice, and a security web p...
EP164 - You’ve Found the Right Candidate... Now What? with Meg Fenney & Ian Luckett
The IT Experts Podcast - January 12, 2024 16:10 - 33 minutes ★★★★★ - 1 ratingThe Value of Consistency and Self-Investment Meg starts by emphasizing the importance of consistency in building a high-performing team. To achieve this, business owners need to invest time in learning and growing themselves. Consistency, combined with self-investment, leads to the developm...
EP163 - 5 Marketing Myths Smashed to Pieces with Paul Green & Ian Luckett
The IT Experts Podcast - January 05, 2024 14:47 - 34 minutes ★★★★★ - 1 ratingMyth #1: Marketing is a One-Time Event Paul Green kicks things off by dispelling the myth that marketing is a one-time event. Many MSPs mistakenly believe that a single campaign or event will bring them a flood of clients. In reality, marketing should be a consistent, ongoing effort. As Paul...
EP162 - 2024 Let's Go! How to Make This Year Matter with Ian Luckett & Stuart Warwick
The IT Experts Podcast - January 01, 2024 05:00 - 18 minutes ★★★★★ - 1 ratingOne of the fundamental concepts we explore is whether you'll choose to be a competitor or a creator in 2024. It's a choice that can significantly impact the trajectory of your MSP. Competing means constantly fighting for a share of the existing pie, believing resources are limited, and you nee...
EP161 - An MSP Year to Remember with Ian Luckett & Stuart Warwick
The IT Experts Podcast - December 25, 2023 05:00 - 22 minutes ★★★★★ - 1 ratingSo, it seems apt as we recap our top 4 episodes, that we start with one of the most common challenges we see facing MSPs - knowing where to start when it comes to growing their businesses. In Episode 139, titled "Where Do I Start When I Want to Grow My MSP?" we addressed this common ...
EP160 - Ask Stuart #9 - What Should the People Structure of My MSP Look Like with Stuart Warwick & Ian Luckett
The IT Experts Podcast - December 15, 2023 18:42 - 23 minutes ★★★★★ - 1 ratingBuilding the right team and establishing a well-structured workforce is essential for any MSP looking to scale and thrive. Stuart shares his invaluable insights on this often-challenging topic, shedding light on why it's such a crucial issue and offering practical tips to help you get it right...
EP159 - The Human Way to Get More Sales with Julie Hutchison & Ian Luckett
The IT Experts Podcast - December 08, 2023 17:06 - 22 minutes ★★★★★ - 1 ratingIn this episode, Julie and I delve into the world of MSP sales, offering you practical strategies to enhance your sales process and build stronger relationships with your clients. We understand that selling can be a daunting task, especially for tech-savvy individuals, but fear not – we're her...
EP158 - Ask Stuart #8 - How Do I Get More Cash in My Pocket with Stuart Warwick & Ian Luckett
The IT Experts Podcast - December 01, 2023 15:53 - 19 minutes ★★★★★ - 1 ratingStuart begins by emphasising the importance of scrutinising costs, both in your personal finances and within your MSP. It's astonishing how often we overlook those small monthly subscriptions that add up over time. Stuart shares a recent example of a client who discovered £2,300 in unnecessary...
Ep. 91 – Selling Your MSP – Insider Advice and Avoiding Mistakes with Michael Contento from F12.net
KnowTechTalk - November 28, 2023 17:42 - 34 minutesOur guest, Michael Contento, is a seasoned expert who has journeyed through the whole life cycle of an MSP. We hear about Michael's story and gain invaluable insights on the MSP landscape in Canada, the dynamics of mergers, what to look for in an acquisition, and the hurdles owner-operated MSPs ...
EP157 - Ask Stuart #7 - How Do I Get More from My Existing Clients with Stuart Warwick & Ian Luckett
The IT Experts Podcast - November 24, 2023 16:02 - 15 minutes ★★★★★ - 1 ratingStuart begins by emphasising the significance of existing clients, referring to them as the "Golden Goose" of your business. The key, he says, is optimising the relationship and revenue you have with them. Many MSPs leave a significant amount of recurring and one-off revenue on the table when ...
EP156 - Ask Stuart #6 - Why You Need A-Players in Your MSP with Stuart Warwick & Ian Luckett
The IT Experts Podcast - November 17, 2023 17:14 - 24 minutes ★★★★★ - 1 ratingDefining A-Players So, what exactly are A-players in the MSP world? Stuart breaks it down for us. A-players are those individuals who are not just content with the status quo. They have the drive to step into their full potential in their careers, often going above and beyond their job descr...
EP155 – BF Edition – How to Feel Great Every Day with Ian Luckett
The IT Experts Podcast - November 10, 2023 18:38 - 17 minutes ★★★★★ - 1 ratingThe Importance of Quality Sleep First and foremost, let's talk about sleep. It's not just about catching a few hours of shut-eye; it's about getting quality rest that leaves you feeling rejuvenated and ready to conquer the day. I can't stress enough how critical this is. We all know how...
EP154 - Getting Unstuck - Client Success Stories with Julian Shelley & Ian Luckett
The IT Experts Podcast - November 03, 2023 19:06 - 22 minutes ★★★★★ - 1 ratingJulian Shelley, a successful MSP owner, began his journey in 2011 when ‘Managed Service Provider’ was not yet a widely recognized term. He started his business with a clear goal: to provide IT support that was better than what he had experienced as an employee in other IT companies. Over the y...
EP153 – How to Sell More by Doing Less with Danny Boyle and Ian Luckett
The IT Experts Podcast - October 27, 2023 19:31 - 32 minutes ★★★★★ - 1 ratingWe kick off the episode discussing the power of acronyms and models in sales. Danny and I both love the clarity they bring to complex topics. Danny introduces the concept of a sales model that can be a game-changer for MSPs. BANCOUT is the model designed to make your sales process more ...
EP152 - 10 Top Tips to Supercharge Your Team with Ian Luckett
The IT Experts Podcast - October 20, 2023 17:35 - 26 minutes ★★★★★ - 1 rating1. Start at the Top - Plan Your Future Structure: To set your MSP on the path to success, begin with a clear vision of your future organizational structure. Many MSPs start with a flat structure, but as you grow, it's essential to plan where each team member fits in. This strategic planning...
EP151 – BF Edition – Time to Look in The Mirror and Run Your Own Race with Ian Luckett
The IT Experts Podcast - October 06, 2023 16:08 - 16 minutes ★★★★★ - 1 ratingHere are our top three tips to help you get out of your own way: 1. Be Consistent and Build a Great Simple Plan: We've all heard it before, but consistency is truly the key to success. This mantra applies more than ever in the MSP world. The marketplace can be unpredictable, and techn...
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