Latest Home service companies Podcast Episodes
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
Service Industry Success - May 09, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsDo our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear a concept we take for granted, but...
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
Service Industry Success - May 02, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsDo our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear a critical topic we must be mindfu...
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
Service Industry Success - April 25, 2023 09:00 - 23 minutes ★★★★★ - 23 ratingsDo our processes, training, and marketing really align with what our customers care about most? In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in today to hear about a massive one! To try m...
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
Service Industry Success - April 18, 2023 09:00 - 23 minutes ★★★★★ - 23 ratingsDo our processes, training, and marketing really align with what our customers care about most? In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear the first one! To try my new group ...
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
Service Industry Success - April 11, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsAmong the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business. What does working ‘on’ our business mean, and how often should we be doing it? Tune in to find out! Come see Brian, professional keynote spe...
108. The Pendulum is Reversing
Service Industry Success - April 04, 2023 09:00 - 24 minutes ★★★★★ - 23 ratingsIt’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have. Things are changing. What does that mean for your business, and how can we prepare? Tune in to find out! Learn more about B...
107. If I Give up Control, What Will be My Identity?
Service Industry Success - March 28, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsGiving up control is hard. Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible. Unless… Unless what? Tune in to find out! Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.c...
106. The Path to Holding People Accountable
Service Industry Success - March 21, 2023 09:00 - 16 minutes ★★★★★ - 23 ratingsMany of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like. There’s no question, the current labor situation has created some challenges. In addition, in many cases we are trying to achieve accountability wel...
105. How Much Training is the "Right" Amount?
Service Industry Success - March 14, 2023 09:00 - 24 minutes ★★★★★ - 23 ratingsIn this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?” I am referring to training on the skills that reduce the customer complaints, confusion with our team, and unnecessary stress for you -...
104. Two Things That Will Fix Most of Your Process Failures
Service Industry Success - March 07, 2023 09:00 - 23 minutes ★★★★★ - 23 ratingsEveryone gets tired of facing the same process-related problems over and over again. We fix a problem, and then weeks or months later, it pops back up as if we never addressed it at all. Today I’m going to talk about 2 of the most impactful actions we can take to stop this pattern. L...
103. Following Up On Revenue Opportunities
Service Industry Success - February 28, 2023 09:00 - 28 minutes ★★★★★ - 23 ratingsThere are still some companies with more work than they can get to, while others are beginning to see a slowdown. Nobody knows when the next recession will come, or to what degree it will negatively affect any particular industry. But even without a recession, it’s inevitable that one...
102. Some Solutions to Your Hiring Problem
Service Industry Success - February 21, 2023 09:00 - 28 minutes ★★★★★ - 23 ratingsHiring continues to be a massive challenge for many service businesses. Today, I’ll talk about a few things that we can do to simplify this challenge as well as increase our chances of finding someone to fill our position. Learn more about Brian's training and coaching at: https://www...
101. I See Your "Building Trust" and I Raise You
Service Industry Success - February 14, 2023 09:00 - 20 minutes ★★★★★ - 23 ratingsWhat if I told you that I think how most of us are explaining and teaching “building trust” is all wrong. Well.. I really do think that, and in this episode, I’ll explain what I mean. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a...
100. Things Were Getting Really Hard. Turns Out it Was Because of Me.
Service Industry Success - February 07, 2023 09:00 - 23 minutes ★★★★★ - 23 ratingsEach of us have drivers that make us better. Those same traits and drivers can also be detrimental to our success if left unchecked. Recently, I discovered I had been ignoring an obvious symptom of this which was making things unnecessarily hard. There is no escaping. The problem with...
99. Be Like Mike
Service Industry Success - January 31, 2023 09:00 - 27 minutes ★★★★★ - 23 ratingsOne of the harder things we have to do is to stop bench marking and pursuing success like an employee, and begin looking at things and taking action like a business owner. In this episode I share two very specific things we can do, both of which I learned from my greatest mentor, which...
98. Trying to be Nordstrom While Talking Value Like Walmart
Service Industry Success - January 24, 2023 09:00 - 26 minutes ★★★★★ - 23 ratingsI don’t know many service providers pursuing customers who predominantly make buying decisions based on price. In fact, every service provider I know explicitly says they prefer not to attract those customers. They want to be the Nordstrom of their industry. Offer premium service, and c...
97. How Much Profit is the Right Amount to Take?
Service Industry Success - January 17, 2023 09:00 - 27 minutes ★★★★★ - 23 ratingsAn obvious goal for building a business is to generate profits And I’m frequently asked, “How much profit should we take for our company?” While I can’t just blurt out a number, I can walk you through how to easily figure it out for you, your company, and your situation. Tune in to h...
96. The Number One Reason Our Goals Are Not Met
Service Industry Success - January 10, 2023 09:00 - 25 minutes ★★★★★ - 23 ratingsIt’s 2023, and many of us are setting out to reach the goals we have established for this year. For us to have the best chance to achieve our goals, there is one thing we need to talk about right away. And that is the number one reason goals are not achieved. The sooner we get out in...
95. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 3
Service Industry Success - January 03, 2023 09:00 - 23 minutes ★★★★★ - 23 ratingsOne of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable ...
94. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 2
Service Industry Success - December 27, 2022 09:00 - 22 minutes ★★★★★ - 23 ratingsOne of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable w...
93. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 1
Service Industry Success - December 20, 2022 09:00 - 22 minutes ★★★★★ - 23 ratingsOne of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable ...
92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One
Service Industry Success - December 13, 2022 09:00 - 28 minutes ★★★★★ - 23 ratingsToday I’ll talk about the key to freedom from our business. The key to trusting our employees. The key to developing a compelling marketing message. The key to customer retention. The key to increased sales. The door to just about everything we want is opened with this key. In ...
91. Two Things to Consider if You Want a Solution to Stick
Service Industry Success - December 06, 2022 09:00 - 22 minutes ★★★★★ - 23 ratingsI don’t think I know of a single business owner who hasn’t said these words: “I don’t know what happened. We fixed the problem, and then a few months later, it’s like we didn’t fix anything. And we were dealing with the same thing all over again. I can’t explain it, but it’s super fru...
90. The Two Biggest Mistakes Business Owners Make With Financials
Service Industry Success - November 29, 2022 09:00 - 30 minutes ★★★★★ - 23 ratingsThere are two rules about financials that I was taught early in my career, which honestly, I didn't understand the significance of at the time. But now as I've seen the consequences of not following those rules, I understand perfectly why they were emphasized so much. Not following thes...
89. If Your Marketing Isn't Talking to Someone, it Isn't Talking to Anyone
Service Industry Success - November 22, 2022 09:00 - 30 minutes ★★★★★ - 23 ratingsMarketing has taken a back seat to recruiting and hiring for the last few years. But, as it always does, that is going to change. Having an effective marketing message is going to be vital. So how do we create marketing that is compelling? Stay tuned to find out the key element that...
88. So You Want to Hire a Salesperson...
Service Industry Success - November 15, 2022 09:00 - 40 minutes ★★★★★ - 23 ratingsOnce a company is big enough where the business owner doesn’t have time to run the company in a big picture sense, AND keep track of the day-to-day business, AND generate sales, the business owner will figure out that there is not enough of them to go around. And for many, this is wher...
87. Documenting Your Processes and Procedures Doesn’t Have to be a Huge Burden
Service Industry Success - November 08, 2022 10:00 - 20 minutes ★★★★★ - 23 ratingsWe all know we will eventually need to document all our processes and procedures. This can feel like one of the most daunting and seemingly massive projects we will ever take on. But it doesn’t have to be like that. It can actually be quite simple - even easy! And take less time tha...
86. What Does Effective Motivation Actually Look Like?
Service Industry Success - November 01, 2022 09:00 - 27 minutes ★★★★★ - 23 ratingsWe all know that we need to motivate our team to perform – sometimes more than others. But what does that actually look like? Aside from the rah-rah speech that impacts only a fraction of the team, and which produces results that are short-lived… Besides using bonuses and other monet...
85. The Simplest Way to Increase Sales That Nobody Talks About
Service Industry Success - October 25, 2022 09:00 - 29 minutes ★★★★★ - 23 ratingsWhen it comes to increasing sales, we generally talk about marketing generated opportunities, close rates, add on sales, and follow up – all of which are obviously important Today, I will talk about a way to maximize sales opportunities that I rarely hear discussed - but personally saw...
84. Why Don't Our Employees Really Get Our Safety and Liability Concerns?
Service Industry Success - October 18, 2022 09:00 - 35 minutes ★★★★★ - 23 ratingsOne of the more troubling questions we find ourselves as business owners asking is, “Why don’t they get safety, risk, or liability concerns?” In almost all cases, effectively addressing our biggest risks, safety and otherwise, is absolutely critical to the company surviving – let alone...
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