Latest Home service companies Podcast Episodes
143. The Two Greatest Lessons I Think Charlie Munger Shared
Service Industry Success - December 05, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsCharlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business ...
142. A Case Study on Poor Communication
Service Industry Success - November 28, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsWe all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would lik...
141. What Will the Future You be Thankful For?
Service Industry Success - November 21, 2023 09:00 - 16 minutes ★★★★★ - 23 ratingsIt’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get m...
140. Who You Should, and Should Not, Listen to
Service Industry Success - November 14, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsThere is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years...
139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
Service Industry Success - November 07, 2023 09:00 - 20 minutes ★★★★★ - 23 ratingsIt’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell ...
138. This Kind of Delegation is the Key to Freedom
Service Industry Success - October 31, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsNearly every business owner I’ve ever asked said they started their business to get some sort of freedom. Time freedom. Financial freedom. The freedom of being their own boss. And there is one thing that provides more freedom than any other. And of course, we are resistant to it, whi...
137. My Selfish Reason For Figuring Out What's in it for the Employee
Service Industry Success - October 24, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsAs a business owner, I spend a lot of time trying to figure out what’s in it for the employee. Some would say too much time. My motivations are not as altruistic as my critics think. In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish. Stay tune...
136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
Service Industry Success - October 17, 2023 09:00 - 25 minutes ★★★★★ - 23 ratingsDeveloping and implementing procedures is one of the most tedious and boring tasks we will ever take on. It’s also one of the most important. For many, it’s the thing they are perpetually going to get to next week – like a diet. Today, we will go over many of the ways not having our ...
135. A Common Leadership Mistake That Absolutely Fights Human Nature
Service Industry Success - October 10, 2023 09:00 - 26 minutes ★★★★★ - 23 ratingsOne of the things we can do that absolutely makes our lives more difficult is to ignore human nature. Life is so much easier when we work with human nature, rather than against it. Today, I’m going to talk about a mistake I often made early in my career, which is common among supervis...
134. Your Biggest Competitive Advantages Over Big Companies
Service Industry Success - October 03, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsSometimes it can feel like big companies have all the advantages. And they do have very real advantages, to be sure. But their size also provides massive opportunities for smaller companies – especially if we know what those are. This week I share what I think are some of the biggest...
133. You're Doing Better Than You Think
Service Industry Success - September 26, 2023 09:00 - 15 minutes ★★★★★ - 23 ratingsBeing a business owner can be frustrating, even infuriating. We can often feel alone and isolated. And it can appear from our vantage point that everyone has it figured out except for us. But is that really true? Tune in and I’ll share what I've learned about this. Get more at: htt...
132. Ineffective Talking and Selling Points
Service Industry Success - September 19, 2023 09:00 - 15 minutes ★★★★★ - 23 ratingsIf we want to grow, a question we must continue to ask ourselves is: “Do our talking and selling points emphasize what we do, or how we solve our customers problem?” Tune in and I’ll explain what I mean! Get more at: https://www.serviceindustrysuccess.com
131. When to Trust Your Marketing Provider and When to Push Back
Service Industry Success - September 12, 2023 09:00 - 22 minutes ★★★★★ - 23 ratingsFor many, marketing is once again becoming a part of our business to which we must pay attention. Keeping our people busy is not a gimme like it was a year ago. When revamping or relaunching marketing campaigns, it’s critical to know when to trust our marketing provider and when to pu...
130. Balancing Customer and Employee Needs
Service Industry Success - September 05, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsToday, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any other Why did it make my life easier? Because we got out in front of a topic that most of us avoid, while simultaneously spending countless...
129. Ya, but This Generation is Different... OK. So now What?
Service Industry Success - August 29, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsOne of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees. And there is no question they have different values and priorities than many of us did. So how do we handle this? Tuned in and I’ll tell you what worked...
128. How do You Know When Training Has Been Successful?
Service Industry Success - August 22, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsGetting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision making Tune in and I'll share how I went from struggling with teaching and getting buy-...
127. Is it Appropriate to Fire Customers?
Service Industry Success - August 15, 2023 09:00 - 19 minutes ★★★★★ - 23 ratingsWe work our tails off, and spend a tremendous amount of time and money to find customers. Yet despite our best efforts, sometimes it just feels like it we can’t please them all. But is firing them the right answer? Tune in and I’ll tell you what I think! Are you ready to solve the m...
126. Why Decisions Should be Made at the Lowest Possible Level
Service Industry Success - August 08, 2023 09:00 - 22 minutes ★★★★★ - 23 ratingsWhat is your strategy for how decisions should be made in your company? More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matches yours? Why does this even matter? Tune in and I’ll share why I think it matters a ...
125. What it Costs to Get the Freedom You Want
Service Industry Success - August 01, 2023 09:00 - 22 minutes ★★★★★ - 23 ratingsWe all want freedom. That’s probably why you started your business in the first place. But truly getting freedom is a lot less common than becoming a business owner. Why is that? I think it’s because it costs us the one thing we want most in life. Tune in to see what I mean! To purc...
124. The Two Biggest Mistakes We Make When Making Any Improvement
Service Industry Success - July 25, 2023 09:00 - 18 minutes ★★★★★ - 23 ratingsOur entire journey as business owners is solving problems and making improvements. What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem or making an improvement? There are two that stand out more than any other, and in thi...
123. The Number One Way to Improve Performance on Anything.
Service Industry Success - July 18, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsThere is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions. So what is the best, least expensive, way to improve performance on anything? Tune in and I’ll tell you what I think it is. Come check out my new g...
122. What are Cost of Goods Sold Expenses and Why Does it Matter?
Service Industry Success - July 11, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsThe terminology. The rows and columns. The crunching of numbers. You either love spreadsheets and financials or you hate them. There is rarely anyone in-between those extremes. Today we are going to take a dive into financials and explain cost of goods sold expenses. Come check out ...
121. What is Really Holding You Back?
Service Industry Success - July 04, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsRunning a business can be overwhelming. There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected. When we get stuck, there is something that we need to clarify so we can get unstuck as quickly as possible. Tune in an...
120. The Three Types of Employee You Need to Know How to Fire
Service Industry Success - June 27, 2023 09:00 - 22 minutes ★★★★★ - 23 ratingsFiring an employee is one of the absolute worst parts of managing people. The only thing that can make it even worse – for everyone involved - is doing it incorrectly. In this episode, I’ll cover the 3 types of employees you need to know how to fire and some tips on how to do it. Pre...
119. A Critical Sales Skill That is Rarely Talked About
Service Industry Success - June 20, 2023 09:00 - 16 minutes ★★★★★ - 23 ratingsThere are more books written on sales than just about any other topic. And, almost certainly, you know how to sell your service better than I ever will. So, it’s rare that I talk about sales. But there is one skill that is rarely talked about, which can make or break any sale. And be...
118. The Costly Assumption We Make About Our Leaders and Managers
Service Industry Success - June 13, 2023 09:00 - 18 minutes ★★★★★ - 23 ratingsGetting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently. More than any other, there is one mistake we generally make about our leaders and managers, that is the most costly. T...
117. Which Costs More: Insufficient Skills or Misaligned Values?
Service Industry Success - June 06, 2023 09:00 - 26 minutes ★★★★★ - 23 ratingsWhich is more expensive – a lack of experience, knowledge, and skills or misaligned values? Tune in and we’ll break it down! Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To...
116. When is a Procedure Appropriate?
Service Industry Success - May 30, 2023 09:00 - 27 minutes ★★★★★ - 23 ratingsOf the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our procedures in order. In this episode, I hope to clarify a key question: When is a procedure appropriate? Come check ou...
115. Perhaps the Biggest Obstacle to Delegating Decision Making
Service Industry Success - May 23, 2023 09:00 - 17 minutes ★★★★★ - 23 ratingsWe all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions. Sounds easy. And of course, it’s not as easy as it sounds. But there is one thing that I think holds business owners back mo...
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
Service Industry Success - May 16, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsDo our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear about the one that probably costs ...
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