Latest Home service companies Podcast Episodes
173. How do I Address Conflict Within My Team?
Service Industry Success - July 02, 2024 09:00 - 18 minutes ★★★★★ - 23 ratingsIf you’re going to have employees, eventually there will be conflict between them. How should we address, resolve, and reduce the frequency of those distractions? Stay tuned and I’ll share some tips that worked for me. Check out Brian's new group: Business TIPS! For less than $100 p...
172. A Key to Determining When the Team 'Gets it'
Service Industry Success - June 25, 2024 09:00 - 19 minutes ★★★★★ - 23 ratingsMany hours can be seemingly wasted trying to drive home the same point, over and over again. It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours. Why do we have problems with things that we know we’v...
171. Getting Genuine Buy-in on Customer Service Expectations
Service Industry Success - June 18, 2024 09:00 - 14 minutes ★★★★★ - 23 ratingsSometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do. We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers. But there...
170. How Can I Make Sure My Business is Scalable?
Service Industry Success - June 11, 2024 09:00 - 22 minutes ★★★★★ - 23 ratingsDan writes in and asks “How can I ensure my business is scalable?” While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well. Tune in to hear what they are! Check out Brian's new group: B...
169. Three Priorities We Must Sacrifice to Grow
Service Industry Success - June 04, 2024 09:00 - 17 minutes ★★★★★ - 23 ratingsBy default, we want it all. All the time… All the money… The comfort, simplicity, and ease… And especially all the growth! But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things. This...
168. A Basic, Three-Step Manager Training Process
Service Industry Success - May 28, 2024 09:00 - 21 minutes ★★★★★ - 23 ratingsWe need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior. But how do we teach people we put into leadership roles to do well at the things we will ask of them. In ...
167. The Exact Moment I Knew We Were Going to Crush it
Service Industry Success - May 21, 2024 09:00 - 18 minutes ★★★★★ - 23 ratingsAs entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams. For me, there was one moment that I knew that was exactly what was going to happen for us and ou...
166. What are the Best Practices for Talent Acquisition and Retention?
Service Industry Success - May 14, 2024 09:00 - 19 minutes ★★★★★ - 23 ratingsAs talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed. Tune in to see what has worked for me and those I help. Check out Brian's new group: Business TIPS! For les...
165. How Can We Improve Our Operational Efficiency?
Service Industry Success - May 07, 2024 09:00 - 19 minutes ★★★★★ - 23 ratingsWe all want more efficiency. But it can be so elusive! This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long. Check out Brian's new group: Business TIPS! For less than $100 per month (wi...
164. What are Effective Methods for Conducting Competitor Analysis?
Service Industry Success - April 30, 2024 09:00 - 24 minutes ★★★★★ - 23 ratingsA listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?” Tune in and you’ll hear my answer Check out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how ...
163. A Case Study on How Not to Handle the Frustration of Rising Wages
Service Industry Success - April 23, 2024 09:00 - 19 minutes ★★★★★ - 23 ratingsIt’s been hard to stay on top of wage increases and employee expectations the last few years. Knowing when to grant wage increases and when to say no has been challenging. Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable....
162. What are Some Tips When Promoting a New Supervisor or Manager?
Service Industry Success - April 16, 2024 09:00 - 21 minutes ★★★★★ - 23 ratingsPromoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common pr...
161. How Can We Develop a Stronger Company Culture?
Service Industry Success - April 09, 2024 09:00 - 17 minutes ★★★★★ - 23 ratingsOne of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business,...
160. Us Against the Solution Box
Service Industry Success - April 02, 2024 09:00 - 19 minutes ★★★★★ - 23 ratingsHow did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - wher...
159. How Can I Define My Company's Competitive Advantage?
Service Industry Success - March 26, 2024 09:00 - 23 minutes ★★★★★ - 23 ratingsYou know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings ...
158. How Can I Better Understand My Target Market?
Service Industry Success - March 19, 2024 08:00 - 23 minutes ★★★★★ - 23 ratingsIt’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gai...
157. The Gift That Keeps on Giving
Service Industry Success - March 12, 2024 09:00 - 14 minutes ★★★★★ - 23 ratingsThis week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowes...
156. Perfect Procedures or Imperfect Processes?
Service Industry Success - March 05, 2024 09:00 - 25 minutes ★★★★★ - 23 ratingsEveryone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.servi...
155. What Went Wrong, Not Who Did Wrong
Service Industry Success - February 27, 2024 09:00 - 24 minutes ★★★★★ - 23 ratingsLike you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which ...
154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
Service Industry Success - February 20, 2024 09:00 - 18 minutes ★★★★★ - 23 ratingsNo doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, ti...
153. When You're in Charge, How Will You be Held Accountable?
Service Industry Success - February 13, 2024 09:00 - 20 minutes ★★★★★ - 23 ratingsWe spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-direct...
152. The Top Three Reasons Most Training Doesn't Work
Service Industry Success - February 06, 2024 09:00 - 21 minutes ★★★★★ - 23 ratingsMost business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes t...
151. Questions to Answer Before Doing More Work on Your Procedures
Service Industry Success - January 30, 2024 09:00 - 14 minutes ★★★★★ - 23 ratingsFor many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.com
150. Do This so You Can Better Tell Your Story Later
Service Industry Success - January 23, 2024 09:00 - 21 minutes ★★★★★ - 23 ratingsOne day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more...
149. Is Your Training Creating the Outcomes You Want?
Service Industry Success - January 16, 2024 09:00 - 20 minutes ★★★★★ - 23 ratingsTraining is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of perfo...
148. What is Leadership?
Service Industry Success - January 09, 2024 09:00 - 22 minutes ★★★★★ - 23 ratingsNext to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at: https://www.serviceindustrysuccess.com
147. How You Are Crushing it!
Service Industry Success - January 02, 2024 09:00 - 16 minutes ★★★★★ - 23 ratingsYou are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.com
146. The Impact of Big Companies Buying Your Competitors
Service Industry Success - December 26, 2023 09:00 - 21 minutes ★★★★★ - 23 ratingsThere is a trend we can all clearly see of large investment groups buying smaller service companies. What is this going to mean for you? Tune in and I’ll tell you what I think. Get more at: https://www.serviceindustrysuccess.com
145. How to Tell if Hope is Our Strategy
Service Industry Success - December 19, 2023 09:00 - 13 minutes ★★★★★ - 23 ratingsWe all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll...
144. Things We Tell Ourselves That Cripple Our Growth
Service Industry Success - December 12, 2023 09:00 - 14 minutes ★★★★★ - 23 ratingsThere are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress. Changing how we use and react to these phrases will make a world of difference. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.com
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