Latest Dealershiptraining Podcast Episodes
Racing to the Top with Jessica Colon | Sales, BDC & Leadership | Top 3 Kia Store in Country
Dealer Talk With Jen Suzuki - July 14, 2024 19:44 - 49 minutes ★★★★★ - 25 ratingsMeet Jessica Colon @[email protected] | City Kia of Greater Orlando has raced to the top 3 Kia stores in the country! She's amazing! A top performer! 🥇💯 In this episode, we delve into the extraordinary journey of a remarkable individual who has ascended to the pinnacle of the automotive world...
This is how YOU DO Inbound Sales Calls | Strategies to Mitigate Problems and Boost Conversions!
Dealer Talk With Jen Suzuki - July 14, 2024 19:43 - 11 minutes ★★★★★ - 25 ratingsIn this episode, I dive into the world of inbound sales calls, I say are the low-hanging fruit for increasing income and maximizing conversions in the car sales! Learn how to craft a sales process tailored to address common challenges encountered during inbound sales calls, such as customers rus...
Unpacking FTC's Vehicle Shopping Rule: A Reynolds Legal Perspective on Compliance and Transparency in Auto Sales
Dealer Talk With Jen Suzuki - July 11, 2024 12:42 - 30 minutes ★★★★★ - 25 ratings📍Meet Guests at upcoming Reynolds Retail Summit Amplify24 ReyRey.com/Amplify Join us as we delve into the intricacies of the Federal Trade Commission's controversial Vehicle Shopping Rule in the automotive industry. In this episode, representing Reynolds and Reynolds legal expert Matt Chacey...
Answering "What's in it for me?" for Sales and Service Teams
Dealer Talk With Jen Suzuki - July 09, 2024 01:34 - 16 minutes ★★★★★ - 25 ratingsIn this episode, I get into a crucial aspect of sales conversations that can transform your approach to engaging customers effectively. For both service and sales teams, the question "What's in it for me?" takes center stage as we explore how to reframe this inquiry into "How will this benefit m...
The George Saliba Approach to Buying & Selling Cars on Social Media | Build a Following | Viral Videos
Dealer Talk With Jen Suzuki - July 02, 2024 12:17 - 53 minutes ★★★★★ - 25 ratings[email protected] | @georgejsaliba | J & S Autohaus | Sellmyev.com | J & S Mitsubishi I had a great time chatting it up with with George Saliba! He is a car dealer based in New Jersey who has taken the world of social media by storm with his innovative approach to content creation and marke...
Revolutionizing Automotive Sales: Unveiling Jeff Ramsey's Strategies for Customer Engagement and AI Integration
Dealer Talk With Jen Suzuki - June 25, 2024 11:22 - 50 minutes ★★★★★ - 25 ratingsIn this episode, join us as we delve into the world of automotive sales with Jeff Ramsey, the Variable Operations Director at Ourismen Automotive Group. Jeff shares his invaluable insights on customer engagement and conversation strategies, shedding light on his unique mindset when approaching s...
Navigating the Evolving Car Buyer Journey with Cox Automotive | Car Buying Journey Study Findings
Dealer Talk With Jen Suzuki - June 18, 2024 10:45 - 40 minutes ★★★★★ - 25 ratingsFree learning series - coxautoinc.com/thecompleteprofitpicture Join us in this insightful episode as we sit down with Jade Terreberry, Senior Director of Strategic Development from Cox Automotive Group to delve into the findings of their 14th annual car buying journey study. Jade shares valuab...
Success Strategies for Frontline Excellence in Auto Service & Sales With CallRevu
Dealer Talk With Jen Suzuki - June 11, 2024 12:16 - 47 minutes ★★★★★ - 25 ratingsJoin us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales ...
Sales Series: E8 Handling Hottest Sales Objections
Dealer Talk With Jen Suzuki - June 07, 2024 11:37 - 22 minutes ★★★★★ - 25 ratingsSales Series Episode 8 Join me as I unveil a simple yet powerful strategy to conquer the hottest objections in sales today. I’m dropping tactics and strategies that will equip you with the confidence and skills to overcome objections and close more deals. Embracing a can-do attitude is key as ...
Driving Customer Loyalty: Automotive Insights from JD Power Studies with Chris Sutton
Dealer Talk With Jen Suzuki - June 04, 2024 11:15 - 38 minutes ★★★★★ - 25 ratingsJoin us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challe...
Sales Series: E7 Bridge Gap Between BDC & Sales to Make Car Deals
Dealer Talk With Jen Suzuki - May 31, 2024 18:56 - 26 minutes ★★★★★ - 25 ratingsSales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedd...
Sales Series E6: Car Sales Follow-Up Strategies
Dealer Talk With Jen Suzuki - May 30, 2024 14:43 - 21 minutes ★★★★★ - 25 ratingsDeveloping an effective lead follow-up strategy in a car dealership environment where there are various levels of in-market buyers and internet leads can be challenging. Balancing the need to stay engaged with potential customers without appearing overly aggressive is key. I'm giving some tips o...
Prosperity Through Partnership: The Power of Relationships in Business with Brian MacDonald, CDK Global CEO & Dr. Matt Bennett, Northwood University VP
Dealer Talk With Jen Suzuki - May 21, 2024 12:15 - 40 minutes ★★★★★ - 25 ratingsEmbark on a journey of discovery and enlightenment in our latest episode, where we explore the intertwined realms of relationships, personal growth, and business success with two distinguished guests: Brian MacDonald, the visionary CEO and President of CDK Global, and Dr. Matt Bennett, the estee...
Sales Series E5 | Use Internal Messaging Systems in Dealership Sales & Service
Dealer Talk With Jen Suzuki - May 18, 2024 12:08 - 14 minutes ★★★★★ - 25 ratingsFocusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and se...
Sales Series E4 | The Critical Role of TO’s on Sales Calls
Dealer Talk With Jen Suzuki - May 16, 2024 12:20 - 13 minutes ★★★★★ - 25 ratingsSales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosti...
Evolving Sales Strategies 🤩 |The Power of 📞Call Analysis with Tim Smith of Volz Auto Group
Dealer Talk With Jen Suzuki - May 14, 2024 12:44 - 33 minutes ★★★★★ - 25 ratingsTim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvemen...
Sales Series E1: 📆 Appointment Setting Strategies That Secure Showed Appointments! 🔥🔥🔥
Dealer Talk With Jen Suzuki - May 11, 2024 16:40 - 21 minutes ★★★★★ - 25 ratingsSales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Ge...
Sales Series E2: ⏱Learn How to Effectively Train Your Team in 10-Minutes! | Long Meetings are Ineffective 🔥
Dealer Talk With Jen Suzuki - May 11, 2024 16:39 - 17 minutes ★★★★★ - 25 ratingsSales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. S...
Sales Series E3: Learn Engaging Training Activities
Dealer Talk With Jen Suzuki - May 11, 2024 16:38 - 20 minutes ★★★★★ - 25 ratingsSeries - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good a...
Inspirational Pathway to Leadership Success with Mario Murgado, Entrepreneur & Visionary 🚘Dealer
Dealer Talk With Jen Suzuki - May 08, 2024 11:49 - 41 minutes ★★★★★ - 25 ratingsThis is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario ...
Evolution in Vehicle Movement with Dave Sperau, Founder of Autosled
Dealer Talk With Jen Suzuki - May 07, 2024 11:54 - 25 minutes ★★★★★ - 25 ratingsAutosled is speaking and exhibiting May 21-23, 2004 at Finished Vehicle Logistics conference in Huntington Beach, CA! They are giving FREE VIP when you register using code AutosledVIP @ https://bit.ly/3WwlVCN In this episode, I sit down with Dave Sperau, the visionary founder of Autosled, a ga...
Unlocking Profitability in Auto Dealerships with Data and Machine Learning with Jason Knight, CEO @ Lotlinx
Dealer Talk With Jen Suzuki - May 03, 2024 13:19 - 42 minutes ★★★★★ - 25 ratingsLotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight,...
Service BDC Series E8: Syncing Sales to Service: Enhancing Loyalty with Effective Call Structures for First Free Oil Change Scheduling
Dealer Talk With Jen Suzuki - April 26, 2024 12:28 - 17 minutes ★★★★★ - 25 ratingsOne of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer eng...
Service BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! 🔥
Dealer Talk With Jen Suzuki - April 26, 2024 12:27 - 18 minutes ★★★★★ - 25 ratingsSetting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions a...
Service BDC Series E6: Turning Weaknesses into Strengths | Transforming Customer Calls in Your 🔧Service Department
Dealer Talk With Jen Suzuki - April 26, 2024 12:27 - 20 minutes ★★★★★ - 25 ratingsWelcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empoweri...
Service BDC Series E5: Unveiling the Value of Your 🛠Service Department: A Customer-Centric Approach
Dealer Talk With Jen Suzuki - April 26, 2024 12:27 - 18 minutes ★★★★★ - 25 ratingsService BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - [email protected]. This episode is gold. It’s the secret weapon in sales! 🤩 When you under...
Service BDC Series E3: Efficient Office Setup for BDC Success
Dealer Talk With Jen Suzuki - April 16, 2024 12:02 - 15 minutes ★★★★★ - 25 ratingsThis is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! [email protected] We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential ...
Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions
Dealer Talk With Jen Suzuki - April 16, 2024 12:02 - 15 minutes ★★★★★ - 25 ratingsReady to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives ...
Service BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDC
Dealer Talk With Jen Suzuki - April 16, 2024 12:01 - 19 minutes ★★★★★ - 25 ratingsLet me know what you think of this series 👊- [email protected] In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that servic...
Service BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development Center
Dealer Talk With Jen Suzuki - April 16, 2024 12:01 - 16 minutes ★★★★★ - 25 ratingsService BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - [email protected]. In this episode, we explore the crucial role of a Business Development C...
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