Dealer Talk With Jen Suzuki
173 episodes - English - Latest episode: 7 days ago - ★★★★★ - 21 ratingsDealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Episodes
Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions
April 16, 2024 12:02 - 15 minutes - 35 MBReady to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance within your BDC team. Discover the power of performance-based bonuses that reward representatives for surpassing call volume and appointment ta...
Service BDC Series E3: Efficient Office Setup for BDC Success
April 16, 2024 12:02 - 15 minutes - 36.2 MBThis is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! [email protected] We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup that enhances the performance of BDC representatives responsible for setting appointments in the service department. From designing the perfect ...
Service BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDC
April 16, 2024 12:01 - 19 minutes - 45.3 MBLet me know what you think of this series 👊- [email protected] In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, including targeting existing customers, utilizing service reminder lists, following up with declined service leads, and identifying warranty expirati...
Service BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development Center
April 16, 2024 12:01 - 16 minutes - 37.9 MBService BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - [email protected]. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively engages with each team member. By getting in the game with their team, managers set a positive example, build trust and respect, provide real-ti...
What Is Salesforce Doing for Car Dealerships? Find out From a User's Perspective with Vicki Poponi!
April 11, 2024 22:13 - 31 minutes - 72.5 MBMeet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealerships with its innovative solutions. Vicki delves into the essence of Salesforce for dealers, highlighting its versatility and customization capabilities. Learn how Salesforce provides an out-of-the-bo...
The Name, the Vision, and the Evolution: Unveiling the Tekion Story with Pedram Faed - A Dive into Automotive Tech Innovation
April 09, 2024 00:00 - 42 minutes - 98 MBIn this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on Tekion's unconventional approach to product testing, such as acquiring a dealership to create a real-world environment for their solutions. He sh...
Maximizing Car Dealership Inventory Management: Strategies for Success with Jasen Rice!
April 08, 2024 16:08 - 16 minutes - 36.9 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principle of "Carry what you sell - sell what you carry" and how dealers can optimize their inventory to drive sales efficiency. Jasen sheds light on...
Learn What Microsoft Autos is Doing For Dealers & Car Buyers with Lizz Callaway!
April 08, 2024 15:54 - 14 minutes - 33.4 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both parties. They are also able to provide much more personalized information to dealers when delivering opportunities to dealers to make communica...
Bruce Miller, From Sales to Car Dealer: Navigating Challenges in the Automotive Industry
April 08, 2024 15:53 - 19 minutes - 45.5 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry challenges. Listen as he discusses overcoming obstacles in the subprime used car market, adapting to market shifts, and maintaining a loyal team ...
NADA SHOW Live Series | Modern Leadership Practices with Kayla Kody on Employee Retention in Dealerships
March 13, 2024 21:27 - 20 minutes - 46.7 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cultivating a culture that fosters employee retention and long-term success! Kayla candidly shares her journey of navigating the challenges of h...
Empowering Dealerships: Enhancing Customer Experience through Communication Intelligence with Eric Glass @ CallRevu
March 02, 2024 20:59 - 43 minutes - 99.3 MBEric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive industry. With over two decades of experience in enterprise SaaS, Eric shares invaluable insights into managing high-performing teams and revolutionizing the customer experience! 💬 [email protected]...
Driving Trust and Transparency: Revolutionizing Customer Experience with Video in the Service Department feat. Joe Shaker, Founder & Car Dealer
March 02, 2024 20:28 - 22 minutes - 52.5 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record of selling over 10,000 cars annually, Joe shares his insights on leveraging video content to drive customer loyalty, profits, and eliminate doubt in the automotive service experience. Discover how J...
Used Car Risk Management on Your Mind? | Gain Strategies from Aleks Keric, GM Murgado Auto Group
March 02, 2024 19:23 - 14 minutes - 32.8 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, Aleks sheds light on how managing risk can be a powerful strategy, often overlooked by operators who fail to see its potential impact. We explore the challenges of taking in a high volume of trade-i...
Dominic Scruggs, Seasoned GM now Entrepreneur Shares Expert Insights on Moving Used Cars & Through Innovative Marketing!
March 02, 2024 18:51 - 15 minutes - 35.1 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-edge machine learning marketing techniques. Featured in Automotive News for his remarkable successes, Dominic shares his insights and journey from a 20-year tenure as a general manager in the car busin...
I Used This to Get My New Car! | Leveling Up Again! Autosled Unlocks a NEW Feature! 🚘Transportation App for Consumers!
March 02, 2024 17:26 - 14 minutes - 33.6 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Autosled, often described as the "Uber for dealer transportation," has recently launched a groundbreaking feature—the direct-to-consumer model. I can testify to how easy it is to use when you need a tra...
Culture Catalysts: The Art of Attracting and Retaining Talent with Michael Thomas and Daniel Govaer
March 01, 2024 20:23 - 22 minutes - 51.2 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating excellence, Michael and Daniel offer invaluable insights on attracting and retaining top talent in the competitive automotive industry. Michael a...
From Jabba to Jedi: Elevating Sales with Modern Tactics with Steve Roessler! 🥳💥
March 01, 2024 19:45 - 21 minutes - 49.8 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce." Reflecting on the seismic shift in the sales landscape, Steve discusses the transition from the stagnant 2023 vibes, reminiscent of waiting for opportunities like Jabba the Hutt, to the proactive and engaging approach require...
NADA Show Live Series: Best Strategies in Fixed Op's 🛠 with Mitch Kudler, VP of Fixed Op's 14 Stores!
February 29, 2024 17:24 - 13 minutes - 30.7 MBWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive industry, but he's also a longtime friend whom I deeply admire. In this insightful interview, Mitch shares the best strategies in fixed operations, focusing on mastering the basics to provide excep...
NADA SHOW Live Series on stage with Alex Karpyza on Translating AI and Machine Learning for Car Dealers
February 27, 2024 13:31 - 13 minutes - 29.7 MBJoin Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to understand the past and predict the future, considering various factors such as demand, market trends, environmental influences, and economic changes. Learn how AI recommendations can revolutionize ...
Unveiling the Entrepreneurial Journey with Mike Lane: From Startup to $1 Billion Cash Exit
February 21, 2024 19:56 - 1 hour - 143 MBAs a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and his remarkable entrepreneurial journey! In this exclusive interview, he generously shares his invaluable insights on leadership, values, resilience, and innovation that propelled him to the pinnacles...
Save Hours Leveraging ChatGPT in Your Service & Sales Processes! | Share with your teams! 🛠🚘🎯
February 13, 2024 14:05 - 25 minutes - 58.5 MBI use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journey in discovering how to best use this thing! Product knowledge, service jobs, handling objections, follow up texts and emails, engaging questions...actually....endless topics! No more basic messag...
Empowering Dealership Professionals: Financial Planning and Investing for Commission-Based Pay
February 08, 2024 20:49 - 34 minutes - 78.2 MBDiving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who once struggled with the uncertainties of commission-based income. Rob Bacharach, Financial Planner CERTIFIED FINANCIAL PLANNER™ RB Wealth, President Ph: (704) 727-7129 Email: rob.bacharach@w...
Unveiling the Sales Team Training Secrets of a Top Five Kia Dealership!
February 01, 2024 16:33 - 43 minutes - 99.6 MBGabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers. Within 1.5 years leadership changed the culture and sales process strategy. Everything became about guest experience and smashing it! I got the opportunity to be a partner in their success. I have trained with them since the start of 2020. Watching them rise up gives me all the proud feels! Even selling over 500 cars a...
CEO Insights: How Machine Learning Revolutionizes 🚘Dealership Inventory Management | 2024 Predictions Unleased!
January 30, 2024 12:04 - 38 minutes - 88.1 MBThis is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatGPT, what is machine learning! Machine learning is revolutionary yet Len Short, CEO & Founder of LotLinx has been leveraging it for years to help dealers make on-point inventory decisions that incre...
My Internet Sales Process Converts! | Learn how to draw attention to you and set appointments!! 🤩
January 25, 2024 13:01 - 18 minutes - 43.1 MBYou wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and business development. Whether you're a seasoned sales professional or just starting out, understanding how to effectively handle internet leads can make a significant impact on your conversion rates. I cr...
Master 📞Call Handling in Dealerships & Safeguard 🏆 Best Client Experiences!
January 23, 2024 12:32 - 42 minutes - 98.2 MBIn this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call review tools! Our special guest, Robert Manuel, a seasoned expert who has witnessed the inner workings of countless dealerships nationwide, sha...
Accelerate Your Success Through Goal Planning for Car Dealership Professionals w/ Jen Suzuki
January 23, 2024 11:17 - 23 minutes - 53.2 MBThis solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comprehensive step-by-step plan for setting and achieving goals, drawing from my own years of experience and success. This is my personal annual process that has consistently propelled me to new levels of...
Goals & Proven Sales Tactics for Dealership Growth with MC @ automotiveMastermind
January 17, 2024 17:14 - 40 minutes - 93.2 MBWe want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a scoreboard past and present? MC shares her personal experiences and coins the goal focus… “wildly important goals”…try this strategy out! Since ...
Electrifying Sales | Strategies for Selling EV's🚘 in Your Dealership with Jen Suzuki
January 11, 2024 02:46 - 25 minutes - 59.1 MBYou ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to understand and promote the benefits of electric vehicles (EVs) with confidence and expertise. I’m diving in on the crucial role of education and awareness in selling EVs, highlighting the cost savings, e...
Tech Revolution Transforms Dealer Transportation: Unlocking Profitability & Efficiency with Autosled - Demo at NADA Show!
January 08, 2024 13:46 - 33 minutes - 76.4 MBIt’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But now, it’s all changed because a car dealer got fed up and started building software to help fellow dealers squash all the inefficiencies that weigh down profits and peoples time! I sit down with t...
Part 2 - Janine Driver, Mastering Sales and Elevating Your Numbers : The Power of Body Language
January 04, 2024 12:03 - 35 minutes - 81.4 MBWelcome back to Part 2 with Janine Driver! In this episode, I had the pleasure of sitting down with Janine, an internationally recognized body language expert, to discuss the vital role of body language in sales conversations. Janine shares invaluable insights on how understanding and leveraging body language can significantly impact sales professionals' success by fostering trust and building genuine connections. She’s fun to listen and learn from! In this captivating interview, Janine d...
Part 1 - Janine Driver, Persuasion & Influence Expert Decodes Words and Embedded Commands to Improve Your Selling Power!
December 27, 2023 16:02 - 1 hour - 204 MBJanine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: You Can’t Lie to Me. Driver—who is known in professional circles as “the Lyin’ Tamer” and has demonstrated her world-renowned expertise on such pr...
🔥Tips & Tricks to Using automotiveMastermind | Stay Connected to Your Clients & Sell More🚘!
December 20, 2023 22:05 - 48 minutes - 110 MB🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the evolution of this innovative product! During the interview, we delve into the intricacies of prospecting and staying in touch with clients usin...
Decoding Loyalty vs. Retention in your Dealership with Industry Leader | Which One Leads Your Growth? 🤔
December 12, 2023 01:48 - 26 minutes - 59.9 MBWelcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse. In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention! Join us as we unravel the misconception that loyalty and retention are synonymous, and explore the pivotal difference: while retention focuses on preventing customers from leavin...
Chris Walsh, President of Reynolds & Reynolds on Leading Change in High Growth Organizations
December 06, 2023 03:06 - 44 minutes - 101 MBMeet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode! Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership approach of a visionary president who is revolutionizing the traditional ways of thinking within the organization. Discover how he is driving ...
Make MONEY with 📞Call Tracking! | Latest AI Tech Targets Lost Opp’s with Ben Chodor, CEO CallRevu
November 28, 2023 13:35 - 37 minutes - 85.2 MBA lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones! There are ways to confront and correct. We unlock the ways to get you there! A second chance with a customer? Ohhhh yeah…here we go! The question is…Did the call lead to business? It’s time to find out! Over 50% of calls that ...
Unleashing Your Potential: Navigating Change, Purpose, and Personal Transformation with Danny Zaslavsky, Co-Founder of VinCue
November 15, 2023 12:43 - 50 minutes - 115 MBThis whole episode is a vibe! He’s genuine. He pushes limits. He uncovers his true self and unlocks his next level in life….all from just well, changing! It's hard to embrace change and even the unknown. Not many are up for it! Do you feel like you are not meeting your potential sometimes and feel challenged to try something new? We get into it on a personal and professional level! Meet Danny Zaslavsky, Co-Founder of tech company, VinCue. He's also a car dealer. He opens up on how and w...
From Car Dealerships to Digital Empires: Navigating Adversity and Building Innovative Solutions with Brett Sutherlin
November 08, 2023 01:18 - 47 minutes - 108 MBIn this inspiring episode, we sit down with Brett Sutherlin, a remarkable entrepreneur and fellow Northwood University graduate, as he takes us on a journey through his career in the automotive industry and his path to building successful digital companies. Brett shares his background and experiences, highlighting how they shaped his entrepreneurial mindset. As the owner of car dealerships and the founder of three digital companies, including the highly successful Fusion Zone Automotive, B...
🔥 Innovation in Overdrive: Unleashing the Future of 🚗Automotive Retail with Steve Greenfield! 💥
October 31, 2023 15:26 - 44 minutes - 102 MBJoin me as we dive deep into the transformative landscape of the automotive industry with the visionary CEO and founder of Automotive Ventures, Steve Greenfield. Contact: Steve Greenfield | [email protected] | Book: The Future of Automotive Retail - https://a.co/d/f4tTHJ3 Steve takes us on a thrilling journey through the most pivotal era in automotive history, where innovation reigns supreme. Drawing from his wealth of experience and insights, we explore the pages of his capt...
Economic Conditions Influencing How Dealers Need to Adjust | 🔥Great Advice from 🚗 Guys!
October 26, 2023 12:21 - 1 hour - 145 MBMeet Tom Gage, Chief Strategy Officer - Data Analytics expert with Lotlinx and meet Dave Hefko, Vice President of Carousel Motors and a partner, who provides a valuable dealer's perspective on the various topics discussed. Together we discuss the economy's impact on dealerships and the automotive industry. In this episode, Tom Gauge delves into the intricate relationship between the economy and the automotive industry. He begins by shedding light on how economic factors, such as the recent...
You Lose When You Prospect with 80’s Word Tracks! Get Some New Game! | Get My Pro Prospecting Tips Now
October 18, 2023 14:57 - 22 minutes - 51 MBI'm thrilled to have you join me as I delve into the world of sales and explore the strategies that will help you prospect effectively and build a rock-solid pipeline to maximize your income potential with consistent results. In today's fast-paced market, relying on outdated sales tactics from the 80s is a surefire way to miss out on valuable opportunities. Car buyers today are more informed and discerning than ever before, which means we need to adapt our approach and employ relevant sale...
Elevate Your Leadership: Lessons from Dave Anderson, an Extraordinary Coach 🏆
October 09, 2023 19:42 - 52 minutes - 121 MB🎙In this inspiring episode, we have the privilege of sitting down with Dave Anderson, a renowned leadership coach who has transformed countless high-growth organizations. With a laser focus on building, reinforcing, and protecting high-performance, high-accountability cultures, Dave has become a trusted advisor to leaders seeking to drive results. Meet Dave @ Learn to Lead Elite Center 📚Read one of his 16 books! Or check out his 📝online lea rning, Dave on Demand! Many of my dealership...
Unlock the World of Video in Your Sales Process! | A Step-by-Step Approach w/ Margaret @ Covideo!
October 03, 2023 13:17 - 46 minutes - 107 MBIn this episode meet Margaret Henney, esteemed guest and a renowned video expert! She is the Director of Marketing for Covideo Dealer Services and opens up to our salesforce who can improve their income potential using video in their sales process. CoVideo Dealer Services Info! 👉 https://bit.ly/3F0h56R In this high-energy conversation, Margaret shares her invaluable insights and experiences, both personal and client-based, on leveraging the power of video to turbocharge the car sales pr...
💥 These Actions Generate Income in Your 🛠️ Service Department! | 8 Pro Tips!
September 26, 2023 19:07 - 16 minutes - 38.8 MBThe service department is busy and sometimes when we are really busy, we can overlook business and income opportunities! As I work with service teams throughout the country, I am a friend to this department in a coaching role pursuing next level performance. I want everyone to maximize their income potential! So, when I see outstanding aspects of the sales process, I want to highlight that for you so you can get the most out of your days and make that money! 😏 These tips will help you g...
10 Actions That Will Help 🛠Service Advisors Make More Money💵!
September 19, 2023 11:31 - 30 minutes - 69.3 MBWelcome back listeners to Dealer Talk with Jen Suzuki pod!🎙 Our service teams work hard to solve customer problems everyday! They deal with busy shops, a ton of customers and many personalities! As I continue to train with Service teams across the country, I wanted to share some actions that will help improve your income potential and keep you focused on your goals! 💰👊 In this episode, I share 10 strategies every Service Advisor can implement to enhance the customer experience, promote a...
Meet Entrepreneur, Dave Sperau who is Revolutionizing Dealer Transportation!
September 12, 2023 10:29 - 36 minutes - 83.4 MBIn this episode, I sit down with an innovative entrepreneur who has reshaped the way vehicle transport functions within the automotive industry. By harnessing the power of technology, Autosled's founder, Dave Sperau has developed a groundbreaking solution to address the transportation needs of OEMs and dealers. Dave, an Entrepreneur and former car dealer, candidly discusses the most pressing challenges facing OEMs and dealers in the realm of transportation. From access struggle...
Exploring Auto Industry Challenges and the Electrified Road Ahead with the NADA President and CEO
September 05, 2023 19:23 - 19 minutes - 44.4 MBThis is a must listen for everyone in the auto industry! In this episode, we have an exclusive interview with the President and CEO of the National Automobile Dealers Association (NADA), who provides unique insights into the major challenges currently facing the auto industry. Mike shares his perspective on the dynamic landscape of the automotive industry and how NADA is actively addressing these challenges head-on. We explore topics such as the evolving role of traditional dealerships in ...
Driving into the Future | An Exclusive Interview with Hyundai Motor America's CEO
August 29, 2023 02:29 - 18 minutes - 42.4 MBWelcome to Dealer Talk with Jen Suzuki where we dive into how the auto industry is evolving! In this episode, I had the privilege of sitting down with Randy Parker, the esteemed CEO of Hyundai Motor America, who shared fascinating insights into the company's vision and strategies for a prosperous future! In our conversation, we explored why it's an exceptional time to be a Hyundai dealer. The CEO shed light on the remarkable opportunities and support available to dealers, highlighting ...
Unleashing Sales Potential | Mastering Motivation! Let’s GOOOOOO! 🔥🏆🤩
August 15, 2023 20:10 - 17 minutes - 39.5 MBSales is not for the weak. The more your prospect, the more no's you get. At the same time, the more yes's you get! So keeping your motivation up and onward is key to staying focused, nurturing consistency in growth and winning! Key for top producers! It's time to check-in with yourself and connect with something in this episode that will help you with this game plan for life! Discover practical strategies to stay motivated in sales as I unlock ways to stay in the selling game (*from y...
Power of Persistence | Sales Success Formula!
July 24, 2023 15:39 - 24 minutes - 56.9 MBIn the competitive world of sales, persistence is the key to achieving remarkable results!🎯 Sales professionals understand that success rarely comes overnight, but rather through consistent effort, determination, and a refusal to give up! Being persistent in sales means having the resilience to bounce back from rejection, the tenacity to keep pursuing leads and prospects, and the ability to consistently deliver value to clients. It's about maintaining a positive 🧠mindset, staying focused...