Latest Customer onboarding Podcast Episodes
Building Trust in Mobile Banking
Hello Soda - January 12, 2021 10:00 - 7 minutesToday’s financial landscape is very different to that of yesteryear. Countless new business practices, regulations, and compliance procedures have emerged, while technological innovation has rapidly changed business models and operational processes. Adding the development of remote solutions an...
The Changing Landscape of Identity Fraud
Hello Soda - January 07, 2021 10:00 - 5 minutesThe world is changing. Advances in AI and alternative data have accelerated the adoption and use of digital technology and growing numbers of businesses are realising the necessity of, not just being online but providing a first-class digital experience. We almost take this new world for grante...
Can Digital Identity Verification Save the Sharing Economy?
Hello Soda - January 05, 2021 10:00 - 6 minutesSharing economy platforms had permeated almost every aspect of consumer lives well before COVID-19, but the pandemic, as well as advances in AI and alternative data, have helped further accelerate the adoption and use of these technologies. But how do platforms such as Uber and Deliveroo ensure...
Hello Soda meets... Dimitris Litsikakis
Hello Soda - January 01, 2021 17:00 - 12 minutesWelcome to the Hello Soda meets… Podcast series, where we discuss a range of industry issues including KYC, AML and Identity Verification, with a number of well-known industry professionals. In episode 1, we explore the future of fintech with Dimitris Litsikakis, Global Head of FinTech at deVer...
What Is a PEP?
Hello Soda - December 22, 2020 10:00 - 6 minutesIn order to remain compliant, companies worldwide need to perform verification checks on their customers. One of these necessary checks involves making sure customers are not at risk of political exposure or under any sanctions. But, who constitutes a PEP? Here, we will explore just that; how t...
Best Practices for Implementing AI in Banking
Hello Soda - December 17, 2020 10:00 - 7 minutesArtificial intelligence technologies are increasingly integral to the world we live in and many large financial institutions have already started using AI. The promises of AI are great, but understanding the considerations needed to build and implement AI within an organisation is challenging....
The Future of Onboarding for High Street Banks
Hello Soda - December 15, 2020 10:00 - 8 minutesAccording to a 2020 survey conducted by Bankrate, the average adult uses the same primary bank account for just over 14 years. In these days of new account and switching bonuses, this stat seems incredible, but for financial institutions it means that winning new clients is more important than ...
How Remote Onboarding Has Grown FinTechs
Hello Soda - December 10, 2020 10:00 - 7 minutesThe shift to digital was taking place well before COVID-19, but the pandemic, as well as advances in AI and alternative data, have helped accelerate the adoption and use of digital technology. Growing numbers of businesses are realising the necessity of, not just being online, but providing a fi...
How Anonymous Is Cryptocurrency?
Hello Soda - December 08, 2020 10:00 - 5 minutesIn the early days, it was commonly thought that cryptocurrencies like Bitcoin were a safe haven for criminals because they were untraceable and entirely anonymous. However, as organisations and the public gained a better understanding of blockchain technology, it became apparent that Bitcoin’s...
Are You Doing Enough for Responsible Gaming?
Hello Soda - December 03, 2020 17:00 - 7 minutesResponsible gambling measures have improved significantly in recent years. Gambling operators have played a massive part in improving player protection through increased awareness and better responsible gaming tools, but could they be doing more?
How Online Gambling Is Being ‘Gamed’ by Fraudsters
Hello Soda - December 01, 2020 10:00 - 7 minutesSearch interest in online gambling hit an all-time high in the UK this year as people were confined to their homes, but when activity increases, so too does the risk of online fraud. Here, we explore how online gaming sites are being ‘gamed’ by fraudsters and what can be done about it.
AML & KYC: What Is the Difference?
Hello Soda - November 26, 2020 10:00 - 6 minutesThe global regulatory landscape is diverse and financial institutions must keep pace with developing rules in order to remain compliant. Given the proximity of terms like ‘AML’ and ‘KYC’ and the fact that they are often used interchangeably, it can be difficult to understand how they differ in a...
The World’s Unbanked Population
Hello Soda - November 24, 2020 10:00 - 9 minutesCurrently, there are two billion people worldwide who cannot access financial services because their data is not held on ‘traditional’ sources. There is a clear disparity between these ‘unbanked’ populations and those whose data is held online through the use of the internet and smart devices… ...
The Biggest Threats to Banks
Hello Soda - November 19, 2020 16:00 - 9 minutesToday’s financial landscape is very different to that of yesteryear. Countless new business practices, regulations and compliance procedures have emerged, while technological innovation has rapidly changed business models and operational processes.
Black Friday: Make Sure You Can Handle the Demand
Hello Soda - November 17, 2020 10:00 - 5 minutesAs the festive season approaches, the retail landscape this year is very different to almost any in living memory. Black Friday signals the busiest shopping weekend of the year, and while high street stores up and down the country have been forced to close their doors, it’s never been so importa...
What Affects the Value of Cryptocurrency?
Hello Soda - November 12, 2020 10:00 - 8 minutesCryptocurrency has long been a volatile market, with rises and falls of 40% or more in a matter of days not uncommon. But, with volatility comes opportunity and some savvy investors have capitalised on massive gains over the years. The value of cryptocurrencies like Bitcoin have recently risen ...
How Can FinTechs Engage Millennials & Generation Z?
Hello Soda - November 10, 2020 10:00 - 9 minutesIt is estimated that together, Millennials & Generation Z make up 74% of the global workforce. For the financial services industry, this makes it paramount to engage them, but much of what defines these generations also determines the way in which businesses have to behave in order to interact ...
The Most Common Mistakes When Onboarding New Gaming Players
Hello Soda - November 05, 2020 10:00 - 5 minutesThe initial interactions a new customer has with your business set the tone for the entire relationship; the likelihood of a customer sticking with you (and recommending you to others) increases with the level of emphasis you put on creating an excellent onboarding process. That’s why it’s impo...
How Smarter ID Verification Can Win More Customers
Hello Soda - November 03, 2020 10:00 - 7 minutesIn the gaming industry, creating a smooth onboarding process which is both robust and efficient is no mean feat, especially with increasingly strict KYC & AML laws. But, there are ways you can employ smarter methods of identity verification to win more ‘good’ customers and have them using your ...
How Alternative Data Can Create an Inclusive Financial World
Hello Soda - October 29, 2020 10:00 - 6 minutesThe use of alternative data has the potential to put previously ‘invisible’ individuals on the map, unlocking opportunities for financial inclusion and economic growth. Exponential amounts of data are being created online every single day, but is it being used to its true potential? Here, we e...
Hello Soda Meets... Chisala Tembo
Hello Soda - October 27, 2020 17:00 - 22 minutesIn this episode, Hello Soda meets Chisala Tembo, Country Managing Director for South Africa at Lime Credit Group. Chisala provides some fantastic insight into how she has seen the financial sector change over her career, the problems it faces and where she sees it evolving in the future. For ...
AML Regulations Around the World
Hello Soda - October 27, 2020 10:00 - 9 minutesThe global AML landscape is diverse and financial institutions must keep pace with developing rules and regulations in order to remain compliant. Where a business is functioning determines the local and international regulations they need to comply with in order to continue operating. In this p...
Do We Live in a Fair World for Finance?
Hello Soda - October 22, 2020 12:00 - 6 minutesThere is a clear disparity between those worldwide who physically cannot access financial services because their data is not held on ‘traditional’ sources, and those whose data is held online through the use of smart devices.
Why Financial Institutions Must Perform Due Diligence
Hello Soda - October 20, 2020 13:00 - 6 minutesThese days, most people practice due diligence without even thinking about it. It’s rare that someone would make a major purchase like buying a car without performing some research beforehand.
5 Ways to Avoid Hidden Onboarding Costs
Hello Soda - October 15, 2020 09:00 - 6 minutesSigning up new customers should be simple. Getting it wrong can frustrate new customers, resulting in higher volumes of abandonment, increasing acquisition costs and ultimately, create a poor brand experience.
Money Laundering in Cryptocurrency
Hello Soda - October 13, 2020 09:00 - 6 minutesSince the beginning of 2019, illicit activities have been steadily increasing in cryptocurrency; last year alone, Chainalysis traced $2.8 billion in Bitcoin that moved from criminal entities to exchanges. In this audio blog, we explain how money is being laundered through Cryptocurrency exchang...
The Rise & Rise of Mobile Gaming
Hello Soda - October 09, 2020 10:00 - 5 minutesGaming ‘chat’ at the moment seems to be dominated by the impending release of next-generation consoles, yet the most popular form of gaming is already in the hands of every smartphone owner in the world. In this audio blog, we talk about the rise in online gaming, and what to watch out for.
UKGC Clamps Down on VIP Schemes
Hello Soda - October 07, 2020 10:00 - 4 minutesThe UK Gambling Commission has announced what they’re calling ‘strict new guidance’ for the way operators will have to handle VIP customer schemes moving forward. Provided that suppliers follow the new guidance, ‘there should be no irresponsible incentivisation of high-value customers in the fut...
How Enhanced KYC Checks Increase Loyalty
Hello Soda - October 06, 2020 09:00 - 5 minutesThese days, customers expect far more from brands and organisations than just their primary service. Consumers are made more aware of company practice and will often favour a brand that aligns to their views over cheaper or quicker alternatives.
Choosing the Right Identity Verification Service
Hello Soda - October 01, 2020 11:00 - 6 minutesIn the digital age we live, the more efficient your methods of onboarding customers, the faster your business will experience growth. But, with ever-evolving forms of regulation and a growing list of providers and solutions, choosing the right form of identity verification which is both robust a...
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