Latest Automotivetraining Podcast Episodes
Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions
Dealer Talk With Jen Suzuki - April 16, 2024 12:02 - 15 minutes ★★★★★ - 21 ratingsReady to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives ...
Service BDC Series E3: Efficient Office Setup for BDC Success
Dealer Talk With Jen Suzuki - April 16, 2024 12:02 - 15 minutes ★★★★★ - 21 ratingsThis is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! [email protected] We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential ...
Service BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development Center
Dealer Talk With Jen Suzuki - April 16, 2024 12:01 - 16 minutes ★★★★★ - 21 ratingsService BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - [email protected]. In this episode, we explore the crucial role of a Business Development C...
Service BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDC
Dealer Talk With Jen Suzuki - April 16, 2024 12:01 - 19 minutes ★★★★★ - 21 ratingsLet me know what you think of this series 👊- [email protected] In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that servic...
What Is Salesforce Doing for Car Dealerships? Find out From a User's Perspective with Vicki Poponi!
Dealer Talk With Jen Suzuki - April 11, 2024 22:13 - 31 minutes ★★★★★ - 21 ratingsMeet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealershi...
The Name, the Vision, and the Evolution: Unveiling the Tekion Story with Pedram Faed - A Dive into Automotive Tech Innovation
Dealer Talk With Jen Suzuki - April 09, 2024 00:00 - 42 minutes ★★★★★ - 21 ratingsIn this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder J...
Maximizing Car Dealership Inventory Management: Strategies for Success with Jasen Rice!
Dealer Talk With Jen Suzuki - April 08, 2024 16:08 - 16 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handlin...
Learn What Microsoft Autos is Doing For Dealers & Car Buyers with Lizz Callaway!
Dealer Talk With Jen Suzuki - April 08, 2024 15:54 - 14 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much...
Bruce Miller, From Sales to Car Dealer: Navigating Challenges in the Automotive Industry
Dealer Talk With Jen Suzuki - April 08, 2024 15:53 - 19 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares hi...
NADA SHOW Live Series | Modern Leadership Practices with Kayla Kody on Employee Retention in Dealerships
Dealer Talk With Jen Suzuki - March 13, 2024 21:27 - 20 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decis...
Empowering Dealerships: Enhancing Customer Experience through Communication Intelligence with Eric Glass @ CallRevu
Dealer Talk With Jen Suzuki - March 02, 2024 20:59 - 43 minutes ★★★★★ - 21 ratingsEric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive indus...
Driving Trust and Transparency: Revolutionizing Customer Experience with Video in the Service Department feat. Joe Shaker, Founder & Car Dealer
Dealer Talk With Jen Suzuki - March 02, 2024 20:28 - 22 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record ...
Used Car Risk Management on Your Mind? | Gain Strategies from Aleks Keric, GM Murgado Auto Group
Dealer Talk With Jen Suzuki - March 02, 2024 19:23 - 14 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, ...
Dominic Scruggs, Seasoned GM now Entrepreneur Shares Expert Insights on Moving Used Cars & Through Innovative Marketing!
Dealer Talk With Jen Suzuki - March 02, 2024 18:51 - 15 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-e...
I Used This to Get My New Car! | Leveling Up Again! Autosled Unlocks a NEW Feature! 🚘Transportation App for Consumers!
Dealer Talk With Jen Suzuki - March 02, 2024 17:26 - 14 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Au...
Culture Catalysts: The Art of Attracting and Retaining Talent with Michael Thomas and Daniel Govaer
Dealer Talk With Jen Suzuki - March 01, 2024 20:23 - 22 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With year...
From Jabba to Jedi: Elevating Sales with Modern Tactics with Steve Roessler! 🥳💥
Dealer Talk With Jen Suzuki - March 01, 2024 19:45 - 21 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce." Reflecting on the seismic...
NADA Show Live Series: Best Strategies in Fixed Op's 🛠 with Mitch Kudler, VP of Fixed Op's 14 Stores!
Dealer Talk With Jen Suzuki - February 29, 2024 17:24 - 13 minutes ★★★★★ - 21 ratingsWelcome to a special series where I interview industry leaders LIVE during the NADA Show! Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive...
NADA SHOW Live Series on stage with Alex Karpyza on Translating AI and Machine Learning for Car Dealers
Dealer Talk With Jen Suzuki - February 27, 2024 13:31 - 13 minutes ★★★★★ - 21 ratingsJoin Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to u...
Unveiling the Entrepreneurial Journey with Mike Lane: From Startup to $1 Billion Cash Exit
Dealer Talk With Jen Suzuki - February 21, 2024 19:56 - 1 hour ★★★★★ - 21 ratingsAs a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and...
Save Hours Leveraging ChatGPT in Your Service & Sales Processes! | Share with your teams! 🛠🚘🎯
Dealer Talk With Jen Suzuki - February 13, 2024 14:05 - 25 minutes ★★★★★ - 21 ratingsI use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journe...
Empowering Dealership Professionals: Financial Planning and Investing for Commission-Based Pay
Dealer Talk With Jen Suzuki - February 08, 2024 20:49 - 34 minutes ★★★★★ - 21 ratingsDiving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who o...
Unveiling the Sales Team Training Secrets of a Top Five Kia Dealership!
Dealer Talk With Jen Suzuki - February 01, 2024 16:33 - 43 minutes ★★★★★ - 21 ratingsGabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers. Within 1.5 years leadership changed the culture and sales process strategy. Everything became about guest experience and sm...
CEO Insights: How Machine Learning Revolutionizes 🚘Dealership Inventory Management | 2024 Predictions Unleased!
Dealer Talk With Jen Suzuki - January 30, 2024 12:04 - 38 minutes ★★★★★ - 21 ratingsThis is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatG...
My Internet Sales Process Converts! | Learn how to draw attention to you and set appointments!! 🤩
Dealer Talk With Jen Suzuki - January 25, 2024 13:01 - 18 minutes ★★★★★ - 21 ratingsYou wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and busine...
Master 📞Call Handling in Dealerships & Safeguard 🏆 Best Client Experiences!
Dealer Talk With Jen Suzuki - January 23, 2024 12:32 - 42 minutes ★★★★★ - 21 ratingsIn this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to un...
Accelerate Your Success Through Goal Planning for Car Dealership Professionals w/ Jen Suzuki
Dealer Talk With Jen Suzuki - January 23, 2024 11:17 - 23 minutes ★★★★★ - 21 ratingsThis solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comp...
Goals & Proven Sales Tactics for Dealership Growth with MC @ automotiveMastermind
Dealer Talk With Jen Suzuki - January 17, 2024 17:14 - 40 minutes ★★★★★ - 21 ratingsWe want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire...
Electrifying Sales | Strategies for Selling EV's🚘 in Your Dealership with Jen Suzuki
Dealer Talk With Jen Suzuki - January 11, 2024 02:46 - 25 minutes ★★★★★ - 21 ratingsYou ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to under...
Tech Revolution Transforms Dealer Transportation: Unlocking Profitability & Efficiency with Autosled - Demo at NADA Show!
Dealer Talk With Jen Suzuki - January 08, 2024 13:46 - 33 minutes ★★★★★ - 21 ratingsIt’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But...
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