Unlocked
179 episodes - English - Latest episode: about 2 months ago - ★★★ - 2 ratingsLife is pretty tough, and we're all just trying to get through as best we can, so what if there was a weekly resource that was fun and informative that could help us get through life's obstacles and opportunities?
Welcome to The UNLOCKED podcast, the weekly podcast where I share conversations with thought leaders, authors, entrepreneurs and other inspiring people to help you UNLOCK the best version of yourself and tackle life's obstacles and opportunities.
If you're new here, I'm Ricky Locke, a Confidence Coach, Professional Speaker and award-winning magician (oh and a new father too!) Whether you are feeling stuck in life, need to improve your confidence or just looking to get through that next part of life and tackle your most recent obstacle, this is the podcast for you.
Ready to get unlocked and live the best version of yourself?
Hit that subscribe button and join me every Wednesday for a brand-new episode!
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Episodes
063 When Fish Climb Trees with Mel Loizou | Become a better version of yourself
March 02, 2022 05:00 - 48 minutes - 31.4 MB063 When Fish Climb Trees with Mel Loizou | Become a better version of yourself “Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.”- Albert Einstein This week, the fabulous and awesome Mel Loizou joins The Unlocked podcast for a discussion on When Fish Climb Trees. A simple concept to unlock the best version of you and to help you move from the toxic river (where you are now, unhappy and unfulfilled), to...
Keep on swimming! | Magical Musings #4
February 25, 2022 11:15 - 6 minutes - 4.82 MBKeep on swimming! | Magical Musings #4 In the 4th instalment of my monthly mini-series called Magical Musings, I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share what has inspired me and why I need to keep on swimming! Patreon Exclusive content* Patreons of the middle and higher tier can...
062 Keep on swimming! | Magical Musings #4
February 25, 2022 11:15 - 6 minutes - 4.82 MB062 Keep on swimming! | Magical Musings #4 In the 4th instalment of my monthly mini-series called Magical Musings, I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share what has inspired me and why I need to keep on swimming! Patreon Exclusive content* Patreons of the middle and higher ...
How to make a living doing what you love with Michelle Lloyd | Your Art Matters
February 23, 2022 06:00 - 35 minutes - 24 MBHow to make a living doing what you love with Michelle Lloyd | Your Art MattersYour art matters and it's possible to make a living doing what you love! This week Michelle Lloyd, founder of United ArtSpace joins UNLOCKED for a conversation on why Your Art Matters, how to unlock our potential and help us all to make a living doing what you love. Following a challenging childhood, and being diagnosed with ADHD & Dyslexia, Michelle entered adulthood crippled with anxiety and depression. She went ...
061 How to make a living doing what you love with Michelle Lloyd | Your Art Matters
February 23, 2022 06:00 - 35 minutes - 24 MB061 How to make a living doing what you love with Michelle Lloyd | Your Art Matters Your art matters and it's possible to make a living doing what you love! This week Michelle Lloyd, founder of United ArtSpace joins UNLOCKED for a conversation on why Your Art Matters, how to unlock our potential and help us all to make a living doing what you love. Following a challenging childhood, and being diagnosed with ADHD & Dyslexia, Michelle entered adulthood crippled with anxiety and depression. ...
060 Be clear why you're here, determine your life purpose | The Success Principles by Jack Canfield Part 2
February 16, 2022 06:00 - 11 minutes - 8.13 MB060 Be clear why you're here, determine your life purpose | The Success Principles by Jack Canfield part 2 What is the difference between successful people and non-successful people? It's how they respond to the opportunities and events in their life. This week, I am reviewing another success principle from The Success Principles by Jack Canfield and I am trying to understand how can we achieve all of our dreams and desires and be a success this year! It's all about being clear why you'r...
059 My Birthday wish this year is... | Can you help me achieve my dreams?
February 16, 2022 06:00 - 4 minutes - 3.5 MB059 My Birthday wish this year is... | Can you help me achieve my dreams? For my birthday this year, I would love for you to grant me my one wish... Do you think you can help me achieve my dreams? Patreon thanks! Shout out to the amazing Patron supporters for keeping this podcast going; thank you Ant Howe, Cheri Brenton, Steve McDermott & Rory Barnes! You are all amazing! Come Join the UNLOCKED community where you can receive... Early access to episodes Patron shout outs and recogniti...
My Birthday wish this year is... | Can you help me achieve my dreams?
February 16, 2022 06:00 - 4 minutes - 3.5 MBMy Birthday wish this year is... | Can you help me achieve my dreams?For my birthday this year, I would love for you to grant me my one wish... Do you think you can help me achieve my dreams? Patreon thanks! Shout out to the amazing Patron supporters for keeping this podcast going; thank you Ant Howe, Cheri Brenton, Steve McDermott & Rory Barnes! You are all amazing! Come Join the UNLOCKED community where you can receive... Early access to episodes Patron shout outs and recognition at the e...
Be clear why you're here, determine your life purpose | The Success Principles by Jack Canfield Part 2
February 16, 2022 06:00 - 11 minutes - 8.13 MBBe clear why you're here, determine your life purpose | The Success Principles by Jack Canfield part 2What is the difference between successful people and non-successful people? It's how they respond to the opportunities and events in their life. This week, I am reviewing another success principle from The Success Principles by Jack Canfield and I am trying to understand how can we achieve all of our dreams and desires and be a success this year! It's all about being clear why you're here an...
058 Beware of what you become, in pursuit of what you want! - Jim Rohn | Best self improvement podcasts
February 09, 2022 06:00 - 10 minutes - 8 MB058 Beware of what you become, in pursuit of what you want! - Jim Rohn | Best self improvement podcasts This week, I am sharing a simple quote by the legendary Jim Rohn, "Beware of what you become, in pursuit of what you want!" Quite simply, over the last few weeks, I am starting to become more aware of who I am becoming, whilst going after what I want. Whatever it is that we want to achieve this year, it's really important that we do not forget who we are as a person and we keep our visi...
Beware of what you become, in pursuit of what you want! - Jim Rohn | Best self improvement podcasts
February 09, 2022 06:00 - 10 minutes - 8 MBBeware of what you become, in pursuit of what you want! - Jim Rohn | Best self improvement podcastsThis week, I am sharing a simple quote by the legendary Jim Rohn, "Beware of what you become, in pursuit of what you want!" Quite simply, over the last few weeks, I am starting to become more aware of who I am becoming, whilst going after what I want. Whatever it is that we want to achieve this year, it's really important that we do not forget who we are as a person and we keep our vision align...
Discovery Of Less : How I found everything I wanted underneath everything I owned with Chris Lovett | The art of minimalism
February 02, 2022 06:00 - 38 minutes - 27.4 MBDiscovery Of Less : How I found everything I wanted underneath everything I owned with Chris LovettWhat would the quality of your life feel like, if you were to get rid of 90% of all your things? This week, speaker & minimalist Chris Lovett joins me for a conversation on the "Discovery of Less,". The Discovery of less is the true story of how Chris stepped out of the comfort zone of everyday life and decided to let go of all his materialistic items and instead live a meaningful and wonderful ...
057 Discovery Of Less : How I found everything I wanted underneath everything I owned with Chris Lovett | The art of minimalism
February 02, 2022 06:00 - 38 minutes - 27.4 MB057 Discovery Of Less : How I found everything I wanted underneath everything I owned with Chris Lovett What would the quality of your life feel like, if you were to get rid of 90% of all your things? This week, speaker & minimalist Chris Lovett joins me for a conversation on the "Discovery of Less,". The Discovery of less is the true story of how Chris stepped out of the comfort zone of everyday life and decided to let go of all his materialistic items and instead live a meaningful and wo...
Don't think... just do it! | Magical Musings #3
January 28, 2022 06:00 - 5 minutes - 4.32 MBDon't think... just do it! | Magical Musings #3In the third instalment of my monthly mini-series called Magical Musings, where I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share a wonderful exercise I recently saw that inspired me to start doing and stop thinking! Come Join the UNLOCKED ...
056 Don't think... just do it! | Magical Musings #3
January 28, 2022 06:00 - 5 minutes - 4.32 MB056 Don't think... just do it! | Magical Musings #3 In the third instalment of my monthly mini-series called Magical Musings, where I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share a wonderful exercise I recently saw that inspired me to start doing and stop thinking! Come Join the ...
055 The Rule of 5 | The Success Principles by Jack Canfield part 2
January 26, 2022 06:00 - 9 minutes - 7.46 MB055 The Rule of 5 | The Success Principles by Jack Canfield What if there were some awesome and simple principles that could help you achieve success, much more quickly? This week, In my review series of The Success Principles by Jack Canfield, I'm reviewing the chapter on taking action with The rule of 5. Quite simply, what would happen if you were to take 5 specific actions every day to help you move closer towards your goal? How quick would you be able to make your goal a success? In t...
The Rule of 5 | The Success Principles by Jack Canfield part 2
January 26, 2022 06:00 - 9 minutes - 7.46 MBThe Rule of 5 | The Success Principles by Jack CanfieldWhat if there were some awesome and simple principles that could help you achieve success, much more quickly? This week, In my review series of The Success Principles by Jack Canfield, I'm reviewing the chapter on taking action with The rule of 5. Quite simply, what would happen if you were to take 5 specific actions every day to help you move closer towards your goal? How quick would you be able to make your goal a success? In this episo...
054 How to set MASSIVE goals... not SMART Goals! With David Hyner | How to set goals
January 19, 2022 06:00 - 44 minutes - 31.2 MB054 How to set MASSIVE goals... not SMART Goals! With David Hyner | How to set goals SMART goals do not work! Well, who wants to set a realistic goal, really? Now, I am sure you probably set goals in your life or your business. (Especially this time of the year) But a question I am often asked is how to set goals? Well, this weeks guest is an award-winning speaker & researcher who has interviewed over 250 top achievers and has presented to over one million people in the last 20+ years to d...
How to set MASSIVE goals... not SMART Goals! With David Hyner | How to set goals
January 19, 2022 06:00 - 44 minutes - 31.2 MBHow to set MASSIVE goals... not SMART Goals! With David Hyner | How to set goalsSMART goals do not work! Well, who wants to set a realistic goal, really? Now, I am sure you probably set goals in your life or your business. (Especially this time of the year) But a question I am often asked is how to set goals? Well, this weeks guest is an award-winning speaker & researcher who has interviewed over 250 top achievers and has presented to over one million people in the last 20+ years to discover ...
053 Take some f**king responsibility for your life | The Success Principles by Jack Canfield
January 12, 2022 06:00 - 12 minutes - 9.8 MB053 Take some f**king responsibility for your life | The Success Principles by Jack Canfield What is the difference between successful people and non-successful people? It's how they respond to the opportunities and events in their life. This week, I am reviewing a chapter from The Success Principles by Jack Canfield and I am trying to understand how can we achieve all of our dreams and desires and be a success this year! The secret is... it's all about taking some f**king responsibility...
Take some f**king responsibility for your life | The Success Principles by Jack Canfield
January 12, 2022 06:00 - 12 minutes - 9.8 MBTake some f**king responsibility for your life | The Success Principles by Jack CanfieldWhat is the difference between successful people and non-successful people? It's how they respond to the opportunities and events in their life. This week, I am reviewing a chapter from The Success Principles by Jack Canfield and I am trying to understand how can we achieve all of our dreams and desires and be a success this year! The secret is... it's all about taking some f**king responsibility! In this...
052 Looking back at 2021, what did I learn and what did I achieve?
December 31, 2021 06:00 - 34 minutes - 28 MB052 Looking back at 2021, what did I learn and what did I achieve? Wow, what a year! And how has it finished so quickly! In this episode, I am looking back at 2021 to understand what did I learn and what did I achieve! It's been a pretty crazy year, and I think 2020 was a prequel to a very challenging year, but all is not bad, it has been a pretty successful year with some magical memories too! In this episode, I unlock... What did I learn and how the key lessons of Imposter syndrome, a...
Looking back at 2021, what did I learn and what did I achieve?
December 31, 2021 06:00 - 34 minutes - 28 MBLooking back at 2021, what did I learn and what did I achieve?Wow, what a year! And how has it finished so quickly! In this episode, I am looking back at 2021 to understand what did I learn and what did I achieve! It's been a pretty crazy year, and I think 2020 was a prequel to a very challenging year, but all is not bad, it has been a pretty successful year with some magical memories too! In this episode, I unlock... What did I learn and how the key lessons of Imposter syndrome, authenticit...
The 50th episode and I finally caught Covid! | Magical Musings #2
December 29, 2021 06:00 - 5 minutes - 4.75 MBThe 50th episode and I finally caught Covid! | Magical Musings #2In the second instalment of my monthly mini-series called Magical Musings, where I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share about how I finally caught Covid and how we reached an amazing achievement of 50 episodes! W...
051 The 50th episode and I finally caught Covid! | Magical Musings #2
December 29, 2021 06:00 - 5 minutes - 4.75 MB051 The 50th episode and I finally caught Covid! | Magical Musings #2 In the second instalment of my monthly mini-series called Magical Musings, where I share my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be around 5 minutes or less, all different and something fresh and exciting. This month, I share about how I finally caught Covid and how we reached an amazing achievement of 50 epi...
Merry Christmas you filthy animal, and a happy new year!
December 23, 2021 10:30 - 9 minutes - 8 MBMerry Christmas you filthy animal, and a happy new year!How is it that time of the year already! Christmas is upon us and I simply had to title this episode with the best Christmas film quote ever, "Merry Christmas you filthy animal, and a happy new year!" The best Christmas film ever, Home Alone! In this short festive episode, I just want to say a HUGE Merry Christmas, happy Hannukah, or happy Kwanzaa to you and all of your loved ones. And if you don't celebrate Christmas, then please may I ...
050 Merry Christmas you filthy animal, and a happy new year!
December 23, 2021 10:30 - 9 minutes - 8 MB050 Merry Christmas you filthy animal, and a happy new year! How is it that time of the year already! Christmas is upon us and I simply had to title this episode with the best Christmas film quote ever, "Merry Christmas you filthy animal, and a happy new year!" The best Christmas film ever, Home Alone! In this short festive episode, I just want to say a HUGE Merry Christmas, happy Hannukah, or happy Kwanzaa to you and all of your loved ones. And if you don't celebrate Christmas, then pleas...
Why Customer Experience Matters with Aaron Chetwyn from Insight 6 | Customer Experience Tips
December 15, 2021 06:00 - 41 minutes - 30.6 MBWhy Customer Experience Matters with Aaron Chetwyn from Insight 6 | Customer Experience TipsWhy does customer experience matter? Well, customers who receive a good experience are more likely to buy again! But a magical customer experience could have your customers shouting about your products or services from the rooftops and be lifelong, loyal fans who return time and time again! In this weeks episode, I am joined by Customer Experience Director (Liverpool) https://www.linkedin.com/in/aaronc...
049 Why Customer Experience Matters with Aaron Chetwyn from Insight 6 | Customer Experience Tips
December 15, 2021 06:00 - 41 minutes - 30.6 MB049 Why Customer Experience Matters with Aaron Chetwyn from Insight 6 | Customer Experience Tips Why does customer experience matter? Well, customers who receive a good experience are more likely to buy again! But a magical customer experience could have your customers shouting about your products or services from the rooftops and be lifelong, loyal fans who return time and time again! In this weeks episode, I am joined by Customer Experience Director (Liverpool) Aaron Chetwyn for a conver...
How to get to great ideas with Cat Hase from Imagine If | How to be more creative
December 08, 2021 06:00 - 32 minutes - 23.3 MBHow to get to great ideas with Cat Hase from Imagine If | How to be more creativeDo you struggle to come up with ideas? Do you wonder how others are always coming up with new ways of being creative? Or maybe you just wished you were better at coming up with great ideas! This week, creativity coach Cat Hase joins me for a conversation on "How to get to great ideas." When asking myself the question, How can we be more creative, I instantly reached out to Cat to understand how to UNLOCK some sim...
048 How to get to great ideas with Cat Hase from Imagine If | How to be more creative
December 08, 2021 06:00 - 32 minutes - 23.3 MB048 How to get to great ideas with Cat Hase from Imagine If | How to be more creative Do you struggle to come up with ideas? Do you wonder how others are always coming up with new ways of being creative? Or maybe you just wished you were better at coming up with great ideas! This week, creativity coach Cat Hase joins me for a conversation on "How to get to great ideas." When asking myself the question, How can we be more creative, I instantly reached out to Cat to understand how to UNLOCK ...
047 Smelling The Roses | personal development tips
December 01, 2021 06:00 - 11 minutes - 8.5 MB047 Smelling The Roses | personal development tips When was the last time you stopped and smelled the roses? In this week's episode on my series of "Personal development tips", I want to share a simple idea called smelling the roses. Inspired by The Shit they never taught you book, and a recent HUGE life change has made me start to reflect and wonder, what is really important in my life? As I pursue this adventure into personal development and UNLOCKING how to be the best version of mysel...
Smelling The Roses | personal development tips
December 01, 2021 06:00 - 11 minutes - 8.5 MBSmelling The Roses | personal development tipsWhen was the last time you stopped and smelled the roses? In this week's episode on my series of "Personal development tips", I want to share a simple idea called smelling the roses. Inspired by The Shit they never taught you book, and a recent HUGE life change has made me start to reflect and wonder, what is really important in my life? As I pursue this adventure into personal development and UNLOCKING how to be the best version of myself, I now...
046 How to be more productive at work with Isi Dixon | Business tips and ideas
November 24, 2021 06:00 - 41 minutes - 29.1 MB046 How to be more productive at work with Isi Dixon | Business tips and ideas What is the key to becoming more productive? In this week's episode on my series of "Business tips and ideas", I want to share a great conversation I shared with expert productivity coach Isi Dixon on how we can all be more productive at work, just with a few simple and powerful ideas! Isi Dixon is a productivity expert, speaker and trainer who helps busy professionals get their evenings and weekends back from t...
How to be more productive at work with Isi Dixon | Business tips and ideas
November 24, 2021 06:00 - 41 minutes - 29.1 MBHow to be more productive at work with Isi Dixon | Business tips and ideasWhat is the key to becoming more productive? In this week's episode on my series of "Business tips and ideas", I want to share a great conversation I shared with expert productivity coach Isi Dixon on how we can all be more productive at work, just with a few simple and powerful ideas! Isi Dixon is a productivity expert, speaker and trainer who helps busy professionals get their evenings and weekends back from the clutc...
The Social Media Lurkers! | How to be more consistent
November 17, 2021 06:00 - 14 minutes - 11.8 MBThe Social Media Lurkers! | How to be more consistentSocial media Lurkers are everywhere! In this week's episode on my series of "how to be more consistent", I want to share why being consistent with your message is so important. Picture this, you have a great idea for a social media post, you spend hours creating it, it looks amazing, you press send...and no one likes or comments on your post!!! It's so frustrating, right? Well, never fear because those social media lurkers are always list...
I'm going to be a father! | Magical Musings #1
November 17, 2021 06:00 - 4 minutes - 3.16 MBI'm going to be a father! | Magical Musings #1Yes, that's right, I'm going to be a father!!! Oh my god! I can't believe those words even left my mouth, a father!!!!!! What??? So in this special monthly mini-series called Magical Musings, I will be sharing my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be 5 minutes or less, all different and something fresh and exciting. So to kick off t...
044 The Social Media Lurkers! | How to be more consistent
November 17, 2021 06:00 - 14 minutes - 11.8 MB044 The Social Media Lurkers! | How to be more consistent Social media Lurkers are everywhere! In this week's episode on my series of "how to be more consistent", I want to share why being consistent with your message is so important. Picture this, you have a great idea for a social media post, you spend hours creating it, it looks amazing, you press send...and no one likes or comments on your post!!! It's so frustrating, right? Well, never fear because those social media lurkers are alw...
045 I'm going to be a father! | Magical Musings #1
November 17, 2021 06:00 - 4 minutes - 3.16 MB045 I'm going to be a father! | Magical Musings #1 Yes, that's right, I'm going to be a father!!! Oh my god! I can't believe those words even left my mouth, a father!!!!!! What??? So in this special monthly mini-series called Magical Musings, I will be sharing my thoughts, my feelings, rambles and scribbles about how the previous month has been, what I have learnt and what's on my mind. Each magical musing will be 5 minutes or less, all different and something fresh and exciting. So to k...
043 Becoming more significant with Sylvia Baldock | Becoming a better version of yourself
November 10, 2021 06:00 - 36 minutes - 24.4 MB043 Becoming more significant with Sylvia Baldock What does becoming more significant mean and how can you truly be the best version of yourself? Continuing my theme of Becoming a better version of yourself, this week I sat down with the very inspirational Sylvia Baldock to discuss her incredible story and journey. Becoming More Significant is all about recognising and connecting with your true value and being empowered to create a life of meaning and purpose. It is about 'Living Your Leg...
Becoming more significant with Sylvia Baldock | Becoming a better version of yourself
November 10, 2021 06:00 - 36 minutes - 24.4 MBBecoming more significant with Sylvia Baldock What does becoming more significant mean and how can you truly be the best version of yourself? Continuing my theme of Becoming a better version of yourself, this week I sat down with the very inspirational Sylvia Baldock to discuss her incredible story and journey. Becoming More Significant is all about recognising and connecting with your true value and being empowered to create a life of meaning and purpose. It is about 'Living Your Legacy' NOW...
Thank you for listening | Best self improvement podcasts
November 09, 2021 15:00 - 9 minutes - 7.52 MBThank you for listeningIn this week's special episode, I am shouting out to thank all of you! Yes, that's right all of the listeners and followers who have reviewed this podcast or supported this podcast over the past couple of weeks. Thank you so much for listening to this episode, it really means a lot. So basically, I am namedropping and thanking all of the awesome people who have reviewed, or signed up to be a Patreon over the past few weeks. The podcast is growing and growing and I love ...
042 Thank you for listening | Best self improvement podcasts
November 09, 2021 15:00 - 9 minutes - 7.52 MB042 Thank you for listening | Best self improvement podcasts In this week's special episode, I am shouting out to thank all of you! Yes, that's right all of the listeners and followers who have reviewed this podcast or supported this podcast over the past couple of weeks. Thank you so much for listening to this episode, it really means a lot. So basically, I am namedropping and thanking all of the awesome people who have reviewed, or signed up to be a Patreon over the past few weeks. The p...
041 Creating customer empathy in size 14 shoes! | Customer Experience Tips
November 03, 2021 06:00 - 13 minutes - 11.4 MB041 Creating customer empathy in size 14 shoes! | Customer Experience Tips What is customer empathy? And importantly, how do you do it in size 14 shoes!!! In this week's episode (continuing with my series of customer experience tips), I am sharing my recent story of how I received an amazing customer experience filled with empathy when I bought some new running shoes. But the most important question here is, when was the last time you walked in your customer's shoes? What do they think,...
Creating customer empathy in size 14 shoes! | Customer Experience Tips
November 03, 2021 06:00 - 13 minutes - 11.4 MBCreating customer empathy in size 14 shoes! | Customer Experience TipsWhat is customer empathy? And importantly, how do you do it in size 14 shoes!!! In this week's episode (continuing with my series of customer experience tips), I am sharing my recent story of how I received an amazing customer experience filled with empathy when I bought some new running shoes. But the most important question here is, when was the last time you walked in your customer's shoes? What do they think, see, hear...
How to create Celebrity Service with Geoff Ramm | Customer Experience Tips
October 27, 2021 06:00 - 49 minutes - 34.4 MBHow to create Celebrity Service With Geoff RammThis week, my adventure in being the best version of you and creating a magical customer experience brings me to the amazing Geoff Ramm and his profound idea of Celebrity Service. I sat down with Geoff Ramm to discuss his amazing book and keynote, Celebrity service. Quite simply, what would your level of service look like if a Celebrity contacted your business or walked into your shop? I know what my answer would be... But why can't we create a c...
040 How to create Celebrity Service with Geoff Ramm | Customer Experience Tips
October 27, 2021 06:00 - 49 minutes - 34.4 MB040 How to create Celebrity Service With Geoff Ramm This week, my adventure in being the best version of you and creating a magical customer experience brings me to the amazing Geoff Ramm and his profound idea of Celebrity Service. I sat down with Geoff Ramm to discuss his amazing book and keynote, Celebrity service. Quite simply, what would your level of service look like if a Celebrity contacted your business or walked into your shop? I know what my answer would be... But why can't we ...
You're CX'y And We Know It with Sharon Boyd | Customer Experience Tips
October 20, 2021 06:00 - 52 minutes - 37.2 MBYou're CX'y and we know it | Customer Experience TipsIn this week's episode (on my series of customer experience tips), I am joined by the amazing Sharon Boyd for a great conversation on "what makes an amazing customer experience for our customers!?" Sharon is CXO (Chief Customer Experience Officer) at MKL Innovation | MD at MKL CX, director at the Customer Institute, author and co-author of customer experience 1 & 2 and is one of the Top 25 Customer experience Influencers for 2021!!! She rea...
039 You're CX'y And We Know It with Sharon Boyd | Customer Experience Tips
October 20, 2021 06:00 - 52 minutes - 37.2 MB039 You're CX'y and we know it | Customer Experience Tips In this week's episode (on my series of customer experience tips), I am joined by the amazing Sharon Boyd for a great conversation on "what makes an amazing customer experience for our customers!?" Sharon is CXO (Chief Customer Experience Officer) at MKL Innovation | MD at MKL CX, director at the Customer Institute, author and co-author of customer experience 1 & 2 and is one of the Top 25 Customer experience Influencers for 2021!!!...
What Would Ricky Do? | Becoming A Better Version Of Yourself
October 13, 2021 06:00 - 9 minutes - 7.82 MBWhat would Ricky do? Quite simply, my tip for becoming a better version of yourself this week is all about the profound idea called "What Would Ricky do?" (Yes, I know it sounds like What would Jesus do, but stick with me as this is an awesome idea!) I am consciously always trying to understand how I can become a better version of myself and today's episode is inspired by an Essay from The Minimalists book, Essential. Very simply, when an obstacle or challenge comes your way... you simply as...