Travel Market Life
214 episodes - English - Latest episode: 7 days ago -Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications.
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Episodes
Travel Review: Payments under scrutiny, Spain struggles with UK travellers, Loyalty promises
April 19, 2024 10:00 - 58 minutes - 40 MBFor the Travel Monthly Review Show - April 2024 edition - with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), In this episode we’ll tackle: Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemes A look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Magg...
Cheval Collection - Hoteliers' Voice S4E4 with Mustafa Gokcen: Purpose of hospitality and its relationship with technology
April 15, 2024 07:00 - 29 minutes - 20 MBIn this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai. Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023. ...
Marriott - Hoteliers' Voice S4E3 with Florian Hepp: Employer branding, attracting talent and managing staff today
April 08, 2024 07:00 - 24 minutes - 16.9 MBIn this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff. Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding. Florian will speak about Attracting talent, managing staff sho...
Hospitality April Review - Booking.com's sustainability programme cancelled, Service & Delivery challenges, IHTF preview
April 03, 2024 07:00 - 1 hour - 43.9 MBIn our April edition of the Hospitality Monthly Review Show with our expert panel: Jonny Siberry, Group Revenue Manager, Sarova Hotel Group Daniel Simmons, CCO, HotelREZ Hotels & Resorts Thibault Catala, CEO, Catala Consulting, We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees. This is a pretty packed episode full of additional contributors, we’ll be tackling Latest developments ...
Clink Hostels - Hoteliers' Voice S4E2 with Diogo Vaz Ferreira: Hostel market trends and developments
March 25, 2024 08:00 - 29 minutes - 20.3 MBIn this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels. Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confederation (WYSE Travel Confederation is a global not-for-profit membership organisation dedicated to pro...
Travel March Review: Holiday Late's Pricing, The Budget & Travel, Agent debt, UKInbound
March 18, 2024 09:00 - 53 minutes - 36.7 MBWelcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle: Some industry news including Late’s pricing, Agent debt and industry associations Spring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industry In our monthly feature - we’re joined by Joss Croft, CEO of UKInbound, to look at trends of the international traveller market to the UK Plus - we cannot end the show withou...
Grove of Narbeth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel
March 11, 2024 08:00 - 22 minutes - 15.6 MBIn this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narbeth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick. We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality. Karen also shares: 2024...
Grove of Narberth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel
March 11, 2024 08:00 - 22 minutes - 15.6 MBIn this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick. We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality. Karen also shares: 202...
Hospitality March Review - Taylor Swift Tourism, Corporate business, Hotel high-fashion
March 04, 2024 21:00 - 50 minutes - 34.8 MBWelcome to the March edition of Hospitality Monthly Review Show with our panel Thibault Catala, CEO, Catala Consulting, Jonny Sibery, Group Revenue Manager, Sarova Daniel Simmons, CCO, HotelREZ Plus an interview with Jeremy Daudin, Head of Sales and Marketing at Zetter Hotels looking at their corporate business. We look at pressing issues in the industry, as well as the landscape in front of us tackling Latest developments and news of the sector Discuss business and corporate guest...
Interview - Business Travel and the developments in 2024
February 26, 2024 09:00 - 22 minutes - 15.8 MBIn this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review Show February. He guides us through Trends and market behaviours in Business Travel Key challenges in Business Travel for Corporates and Suppliers Why late payments is a key campaign Partnership with the Tourism Alliance Role of technology in business travel Upcoming events Listen to more episodes of the hospitality industry podcast Tra...
Travel Monthly Review - Business Travel, Consumer Spend, RyanAir & OTAs: February
February 19, 2024 09:00 - 52 minutes - 36.4 MBIn February episode we look at: Industry news of the last month and consumer spending change What’s RyanAir’s change of strategy? Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel Association Industry developments and consumer trends talking about shoulder seasons and the best snaps Finishing with the quick quiz. Will won last month, has he brought his A-Game this month? Featuring Will Plummer (CEO, Trust My Group), Claire ...
Hospitality Monthly Review - Rates, VAT and Karen's diner: February
February 07, 2024 08:00 - 43 minutes - 29.9 MBHospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel. In this episode, I’ll take a moment to introduce our panellists and what makes them tick, as we tackle What lies ahead in 2024, yes - we’ll be looking at 2024 on the bo...
Interview - Cumbria Tourism, a regional look at business challenges
January 31, 2024 09:00 - 22 minutes - 15.6 MBSpeaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market. We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to solve this dilemma from collaborative working to creating attractive working environments and pac...
Travel Monthly Review - Travel behaviour, Trends and crystal-balling: January
January 22, 2024 08:00 - 52 minutes - 35.9 MBEntering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments in the UK and beyond. Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), the first episode addresses the trends that defined 2023, and predictions for the year ahead. A quick review of the latest consumer travel behaviour report...
Best of - 2023 - Hoteliers' Voice Season 3
January 15, 2024 08:00 - 14 minutes - 9.81 MBLooking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in the series. Hoteliers' Voice S3 covered everything from data, to sustainability, augmenting luxury experience to performance campaigns and utilising AI, with a mix of portfolio groups, independent hotels, franchise and global brands. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at...
Best of - 2023 - Hotel Partner series
January 08, 2024 08:00 - 19 minutes - 13.3 MBDiscover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco credentials, staffing shortages, spa and wellness and robotic process automation. We give some insights to the podcast Travel Market Life and the most popular Hotel Partner episode of the year. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us...
Best of - 2023 - Tech Chats
December 15, 2023 17:00 - 16 minutes - 11.2 MBHere's a summary of some of the technology chats of 2023 as we look at; Data and its implications Cybersecurity in digitalisation AI and ethics 10 rules for IT investment Challenges of tech buying Some quick snippets and outtakes from our guests for this year. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com...
Hoteliers' Voice S3E10 - How Headland Hotel Adapted to AI
December 05, 2023 08:00 - 19 minutes - 13.4 MBVeryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge. Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from discovery to utilisation. In this discussion, learn; How AI alleviates staff pressures Gaining...
Hoteliers' Voice S3E9 - How Lamington Group lives and breathes Hotel Sustainability
November 27, 2023 08:00 - 21 minutes - 15.1 MBWe deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a truly sustainable hotel brand and commit to the policy authentically. As part of our Hoteliers' Voice Season 3, Angeliki explains; How the industry can incorporate sustainable approaches to design and development How Lamington Group implements a sustainable culture The wider business case for sustainability Engaging guests in the programm W...
Digital Marketing – performance metrics that drive revenue
November 20, 2023 08:00 - 21 minutes - 15.1 MBIn this episode we speak with Chris Kinlock a Performance Specialist, and Billy Mohan- Senior Performance Analyst, from Journey Hospitality about the changes in performance marketing and how the industry can get a better grasp over the opportunities for digital channels and what actually works. The pair give a frank insight to how to assess true performance and why fixed budgets needs to be abandoned in favour for performance-based. We talk through; How and where Google is delivering f...
Digital Marketing: Optimising the direct channel
November 13, 2023 08:00 - 20 minutes - 14.3 MBWe’re joined by David Ohandjanian, CEO & Founder, Up Hotel Agency to look into hotel marketing and how to optimise direct bookings through the direct channel. In conversation we look at Changes in approach to direct bookings Key to direct booking and marketing for the guest journey Evolving roles of agencies and consultants And how the website function has adapted to consumer expectation. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscri...
Industry Media - Hotel Design
November 06, 2023 08:00 - 13 minutes - 9.64 MBIn our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial of Hotel Designs to discover the thinking of the publication and the news and content that engages its audience. Learn more about Hotel Designs How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector And its unique awards ceremony For more visit Hotel Designs ...
Industry Media - Hotel Designs Magazine
November 06, 2023 08:00 - 13 minutes - 9.64 MBIn our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial of Hotel Designs to discover the thinking of the publication and the news and content that engages its audience. Learn more about Hotel Designs How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector And its unique awards ceremony For more visit Hotel Designs ...
Tech stack for today and the future: Live from the Independent Hotel Show London
October 18, 2023 15:00 - 45 minutes - 31.2 MBGuests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology providers. In this special Travel Market Life podcast, recorded live at the Independent Hotel Show London, an expert panel discuss a range of topics to help hoteliers shape their tech stack and ensure its fit for purpose today, tomorrow and beyond, including: How suppliers need to support boutique hotels after installation What hoteliers want from...
Recruit, Reward, Retain: Hospitality, the place to work: Live from the Independent Hotel Show London
October 18, 2023 12:00 - 51 minutes - 35.1 MBHospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff feel valued, this special episode of Travel Market Life looks at how hotels can improve the way they recruit, reward and retain their staff. Recorded live at the Independent Hotel Show London on 17 October 2023, Travel Market Life’s host Ryan Haynes is joined by: Tej Walia, Managing Director - Foxhills Club & Resort Rita Varga, CEO - RaizUp P...
Hotel Revenue and eCommerce: Live from the Independent Hotel Show London
October 18, 2023 11:00 - 37 minutes - 26.1 MBHow can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the often overlooked GDS play in hitting a hotel’s commercial targets? This special episode of Travel Market Life was recorded live at the Social Business Space at the Independent Hotel Show London. Joining host Ryan Haynes to discuss all things revenue and ecommerce are panellists: Teresa Kingston, Commercial Director - Rockliffe Hall Susanne W...
Industry Media - The Hotel Magazine
October 11, 2023 08:00 - 12 minutes - 8.4 MBIn our hospitality industry trade media mini series, we speak with Brooke Tremain, editorial assistant of The Hotel Magazine to discover the thinking of the publication and the news and content that engages its audience. Learn more about The Hotel Magazine How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector For more visit The Hotel Magazine Listen t...
Hoteliers' Voice S3E8 - Key trends in hotel distribution
October 06, 2023 07:00 - 22 minutes - 15.6 MBToday's Hoteliers' Voice takes on our guests specialist topic, as we explore the world of distribution. Joining us is Vineeth Purushothaman, Regional Director, Commercial Planning & Distribution EMEA, at Wyndham Hotels & Resorts. We will be discussing the key trends to watch in distribution in 2023 following his article published on LinkedIn, see below. In this episode we cover: The Bleisure market Regulatory challenges Cybersecurity Fintech Read Vineeth's article - 18 Trends to W...
Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard
October 02, 2023 07:00 - 18 minutes - 12.7 MBIn partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology. We cover the complexities in technology at hotels including; the journey to implementation and adoption struggles to maximise the investment security risks to consider staff usability Listen to more episo...
Industry Media - Boutique Hotelier
September 28, 2023 07:00 - 14 minutes - 9.9 MBIn our hospitality industry trade media mini series, we speak with Zoe Monk, editor of Boutique Hotelier to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotelier How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The industry awards The developments in the sector For more visit Boutique Hotelier Listen to...
Independent Hotel Show London preview 2023
September 26, 2023 07:00 - 17 minutes - 12.3 MBGet the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ESG Consultant, Sleeping Lion. The Independent Hotel Show, in partnership with James Hallam, welcomes hoteliers back to Olympia London on 16-17 October for two days of networking, learning and product sourcing. Each year the show brings together a carefully curated selection of suppliers to the independent hotel sector, providing the ultimate oppo...
Panel discussion - Hotel PMS and the future
September 23, 2023 15:00 - 49 minutes - 33.9 MBThis is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss the future of the PMS, the importance of cloud and creating efficiencies. Panelists highlighted the importance of systems integration, the need for standardisation and hotels looking for a single solution. Featured Felix Pops, Muaaz Rizvi, Gerald Lampaert, Harry Fielder, Catt Mcleod, Vidar Thomassen, Raj Laugh, Alexander Vicens. Listen to more episodes of the hospitality industry podcast Travel Market L...
Panel discussion - Metaverse and hospitality
September 22, 2023 08:00 - 45 minutes - 31.2 MBThis is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss metaverse and investment hospitality needs to be considering. We discussed the potential for hospitality sector today largely agreeing that on the whole technology wasn’t ready just yet but it’s important for the sector to keep an eye on it - and the best deployment of metaverse is in #virtualreality tours of properties or #augmentedreality experiences. With Angelika Krania, Robert Richardson, Harpreet S...
Operational Excellence in Hospitality a view from BWH Hotels
September 20, 2023 07:00 - 20 minutes - 13.8 MBJeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider. During our conversation we cover: The role of technology in operations How to get the most out of staff and retain talent Why certain ...
Hotel Digital Marketing, Direct Strategies & the HMA
September 18, 2023 07:00 - 20 minutes - 14.3 MBThe Chairman of Hotel Marketing Association (HMA), Harry Fielder (also CEO Umi Digital), talks hotel digital marketing, direct strategies and introduces us to the HMA. As one of the presenters at ACE Hotel Tech Summit, September 2023, he will be covering Clever ways to encourage more direct bookings. In our conversation we look at: 1. What is the HMA? Why hotels should be a member 2. Trends in direct bookings 3. The basic hotels should be doing for direct bookings and marketing...
10 simple rules for hospitality IT projects
September 14, 2023 07:00 - 24 minutes - 16.9 MBDiving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced Computer Technology (ACT) to give you the guide to effective investment. Avoid resource loss and losing time, save thousands in Hospitality IT Projects by following 10 simple Rules - hear the reasoning behind in this episode: Appoint a project manager: What are the key criteria, experience and skills to consider? Define the full scope of the ...
Industry Media - Boutique Hotel News
September 12, 2023 07:00 - 13 minutes - 9.37 MBIn our hospitality industry trade media mini series, we speak with Eloise Hanson editor of Boutique Hotel News to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotel News How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector For more visit Boutique Hotel News Listen to more episo...
Charity time - Hospitality Action, supporting industry workers
September 07, 2023 07:00 - 19 minutes - 13.5 MBHospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the organisation and the good work it does from CEO, Mark Lewis - and we're joined by one of its patrons and the founder of Walk For Well-being, Craig Prentice How Hospitality Action helps Since 1837 Hospitality Action has supported people in roles across the hospitality industry and was one of the first UK charities to mount an emergency response ...
Independent - how to be competitive? Making investment count
September 04, 2023 07:00 - 21 minutes - 14.7 MBMiguel Velez, CEO & Founder, Unlock Boutique Hotels is joining the ACE Hotel Tech Summit where he will address the challenges of independent hotels and how investors can be confident of market success. Unlock Boutique Hotels represents a curated selection of 19 Small Independent Boutique Hotels across Portugal in 11 locations. In our conversation we address the topic: David vs Goliath, Independent or integrated in a chain - how to be competitive. Challenges of being a true independently r...
Social Media: a promotional tool for the hospitality industry
August 29, 2023 09:00 - 22 minutes - 15.4 MBIn this episode we look at Social Media as a promotional tool for the hotel industry with Jamel Ben Amor, President and Managing director of Iris Hotels where we learn about the importance of social media to drive brand and bookings, the Saudi Arabian hospitality market and why leadership is so important to drive cultural change. IRIS Hotels open its first properties in November 2020, it now has a portfolio of 5 boutique properties in Saudi Arabia with 2 4* hotels due in 2023, and 3 furthe...
Hoteliers' Voice S3E7 - How Point A uses airline retail as a model
August 29, 2023 07:00 - 21 minutes - 14.5 MBNick Pilbeam, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the influence of airline retail model in the hospitality sector. Queensway is a family business founded in 1973 creating meaningful and memorable hospitality experiences. Its portfolio includes hotels, coffee houses, restaurants, residential property and a private member’s club. Point A Hotels offers cosy, comfortable, budget friendly rooms in the heart ...
Hoteliers' Voice S3E6 - How Foxhills evolves to remain relevant
August 16, 2023 07:00 - 21 minutes - 14.7 MBTej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel has made over the last through year and how it defines needs from infrastructure, to guest services to digital development. The Foxhills Collection is an independently-owned collection of golf clubs and resorts in Surrey delivered by a talented team of 300 led by the Hayton family. It’s 400-acre Surrey estate - Foxhills is award winning hotel and co...
Hoteliers' Voice S3E5 - How H-Hotels transitioned from hotel distribution to ecommerce
August 08, 2023 07:00 - 20 minutes - 14.4 MBChristoph Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold. The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands. In conversation, we cover: Changing roles in marketing and ecommerce Building an ecommerce culture Hotel ecommerce tech Identifying an...
Hoteliers' Voice S3E4 - How Outrigger Hospitality implemented a data culture
August 02, 2023 07:00 - 19 minutes - 13.7 MBJames Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing proper...
Hotel Partner - How INua Collection uses guest data
July 25, 2023 07:00 - 21 minutes - 15 MBIn another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection. Revinate is a Guest Data Platform and guest communication solutions used by over 12,000 hotels worldwide. Cliste Hospitality is one of the larges...
How hoteliers are rethinking the revenue metric dilemma
July 19, 2023 07:00 - 30 minutes - 21.1 MBIn this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing. In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and commercial metrics differently. Key insights include: Despite over 7 in 10 (70.9%) claiming they have an integrated revenue strategy - also known as ...
Hoteliers' Voice S3E3 - How Hotel Schweizerhof makes incremental gains to its tech stack
July 11, 2023 07:00 - 20 minutes - 14.1 MBAs part of Hoteliers' Voice season 3, we speak with Andreas Stöckli, General Manager at Hotel Schweizerhof in Zurich about evolving and augmenting the tech stack to provide more digital services to guests while digitalising operations and energy management to improve efficiencies. Standing at over 140 years old, Hotel Schweizerhof has 98 rooms and suites with modern conveniences and stylish luxurious amenities, where guests are treated to the feel of Old World elegance with the added co...
Hotel Partner - How The Berkeley staffs hospitality's frontline
July 05, 2023 07:00 - 19 minutes - 13.3 MBThis Hotel Partner episode explores how The Berkeley addresses recruitment and staffing on hospitality's frontline. We are joined by Steven Driscoll, Restaurant Operations Manager, The Berkeley and Florent Malbranche, CEO, brigad.co Brigad raised €35M to help industries tackle the staffing crisis and in 2022 supported 200,000 missions by more than 15,000 qualified self-employed professionals in 10,000 user establishments. Working in partnership, The Berkeley, located in Knightsbridge, is a...
Mini-series - Staffing and recruitment in hospitality: how to find service staff
June 29, 2023 07:00 - 10 minutes - 7.47 MBWe speak to Richard Bodin, Director of Travel Services for MATCH Hospitality as part of our Staffing mini series, looking at the challenges in the industry, putting on large scale events and managing such a large time. MATCH operate hospitality events all over the world. While they have a core group of experts, they source people to bring hosts, wait staff, caterers and managers as required for each event. In this discussion we explore staffing the FIFA World Cup, as well as: Assessing ...
Mini-series - Staffing and recruitment in hospitality: how to find the right leaders today
June 27, 2023 06:00 - 10 minutes - 7.19 MBAs the first part of a mini-series looking at staffing and recruitment in hospitality, in this episode we find out how to recruit the right leaders and managers in senior positions and technology development. We are joined by Eric Rogers, Director of Eric Rogers Global Ltd a Hospitality & Technology Recruitment & Consultancy with over 20 years experience. We explore Where are hotels struggling to recruit staff How is recruitment changing? The recruitment channels the industry needs to ...