Travel Market Life
227 episodes - English - Latest episode: 19 days ago -Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications.
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Episodes
Solo Traveller: interview with Pelumi Nubi
July 03, 2024 10:00 - 24 minutes - 17.1 MBIn this episode, we speak with Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at; Why is solo travel so appealing Pelumi's travel from London to Lagos - the first black woman to drive this journey The challenges as a solo traveller How the industry can better cater for solo (women) travellers Connect with Pelumi Instagram: https://www.instagram.com/pelumi.nubi Twitter: https://x.com/peluminubi_ TikTok: https://www.tiktok.com/@pelumi...
Cultural awareness & becoming a hospitality leader - Hoteliers' Voice S4E7
June 23, 2024 07:00 - 24 minutes - 17 MBIn this episode of Hoteliers’ Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cascais/Lisbon about the importance of cultural awareness as a hospitality professional, and developing leadership skills in the industry Following his presentation at IHTF 2024, we discuss 1. Why it's important to understand cultural settings 2. Being a professional in hospitality 3. Growing and developing hospitality careers 4. ...
Travel Review - Solo travelling
June 16, 2024 07:00 - 47 minutes - 32.8 MBIn this episode we’re looking at Solo travel. First we’ll tackle the news then dive into solo travel with a look at the trends and numbers followed by interviews with Kerry Gallagher, MD, Silver Travel Pelumi Nubi, content creator And - we cannot end the show without our Quick Quiz. Booking.com faces new probe into claims it misled customers The consumer watchdog Consumentenbond said Booking.com left out tourist taxes and supplements from its advertised prices and falsely claimed that...
Melia International - Hoteliers' Voice S4E6 with Sofia Muntaner: Evolution of hotel marketing
June 09, 2024 07:00 - 22 minutes - 15.2 MBWe are joined by Sofia Muntaner, Senior Brand Manager Melia Hotel International for Zel and Innside brands with approx 45 properties, as we delve into the world of hotel marketing and the complexities involved today. With 10 years at Melia, Sofia reflects on the changes and evolution in marketing and some of the key drivers to success as we discuss: 1. How marketing changed as a result of consumer trends and behaviour 2. marketing channels key to success with consumers tod...
Hospitality Review - Marketing trends, Drip-pricing and EC decision on rate parity
June 05, 2024 07:00 - 44 minutes - 30.3 MBHospitality Monthly Review Show - June 2024 edition - with our panel Jonny Siberry, Group Revenue Manager, Sarova Hotel Group and Thibault Catala, CEO, Catala Consulting, In this episode we look at European Commissions decision on hotel rate parity and booking.com Airbnb ditching experiences Interview - Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry,: What is Drip-pricing? Interview - S...
Cruise Insights - Trends and Sector developments with CLIA MD Andy Harmer
May 30, 2024 07:00 - 22 minutes - 15.3 MBWe explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the latest research. Upshot – there’s a lot of ships with cabins to fill! And cruising numbers for 2023 are up In the latest research from The Cruise Lines International Association (CLIA), travelers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record: The total number of cruises taken rose from 1.7 millio...
Post-IHTF podcast - Quick fire interviews
May 27, 2024 07:00 - 21 minutes - 15 MBWelcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear from Host - Ted Horner Steve Johnson - Ruckus Networks Asam Nawaz - BeCause Sal Capizzi - Book4Time Jory Garcia - Flexkeeping and Chris Bowling from Best Western Hotels dives into multichannel marketing Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking con...
Simone Puorto discusses future tech for hospitality
May 23, 2024 07:00 - 22 minutes - 15.5 MBSimone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market. In the episode we discuss His love for Joy Division and Ian Curtis - and how Travel Market Life gave him an unexpected life opportunity New s - Rebyu using the power of AI Top 3 technologies on the horizon for the hospitality sector His frustrations with the hospitality technology market Where hotels need to double down their efforts Plus, insight to his latest book that has just ...
Travel Review - Cruise insights & trends: Buoyancy in the market
May 20, 2024 07:00 - 52 minutes - 35.9 MBIn this episode we deep-diving into the Cruise sector Latest insights and trends from Andy Harmer, Managing Director, CLIA UK & Ireland Opportunities and challenges in the sector Travel Agent’s perspective with Ellie Fowler, Director, The Travel Business With our expert panel - Claire Steiner, UK Director, Global Travel and Tourism Partnership Will Plummer, CEO, Trust My Group James Clarke, General Manager, Travelzoo UK Plus guest panelist: Cressida Sergeant, CCO, traveltek In ...
citizenM - Hoteliers' Voice S4E5 with Bojan Pavicic: Deploying new tech for innovation
May 15, 2024 07:00 - 27 minutes - 19 MBIn this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio. With 34 properties worldwide, we discuss: • AI and automation deployment at CitizenM • How they approach new tech to be an innovative hospitality brand • The future of in-room tech and...
Hospitality Review - F&B profitability, Premier Inn Ad ban, IHTF & future tech
May 10, 2024 08:00 - 38 minutes - 26.7 MBIn this episode we look into hotel technology and an IHTF review following the event in April, we look at F&B profitability Premier Inn Ad ban AI in hospitality RPA technology Approaching the tech stack Future of hospitality technology We’re joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF. Tess Matisson, President and CEO of Zaplox shares er advice on approaching the tech stack and sel...
LIVE@ IHTF 2024 in Barcelona
May 03, 2024 11:00 - 52 minutes - 36.3 MBTravel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings: Henrique Tiago de Castro, GM at Evolution Hospitality's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel. James Lemon from Stripe dives into decision-making nuances between global brands and smaller groups in tech investments. ...
Drip-pricing in hotels - could you be breaking the law?
April 29, 2024 07:00 - 18 minutes - 12.5 MBIn this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped’ as they move through the checkout process. Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry, including advising on consumer regulatory matters looking at investigations brought by the Com...
Travel Review: Payments under scrutiny, Spain struggles with UK travellers, Loyalty promises
April 19, 2024 10:00 - 58 minutes - 40 MBFor the Travel Monthly Review Show - April 2024 edition - with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), In this episode we’ll tackle: Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemes A look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Magg...
Cheval Collection - Hoteliers' Voice S4E4 with Mustafa Gokcen: Purpose of hospitality and its relationship with technology
April 15, 2024 07:00 - 29 minutes - 20 MBIn this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai. Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023. ...
Marriott - Hoteliers' Voice S4E3 with Florian Hepp: Employer branding, attracting talent and managing staff today
April 08, 2024 07:00 - 24 minutes - 16.9 MBIn this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff. Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding. Florian will speak about Attracting talent, managing staff sho...
Hospitality April Review - Booking.com's sustainability programme cancelled, Service & Delivery challenges, IHTF preview
April 03, 2024 07:00 - 1 hour - 43.9 MBIn our April edition of the Hospitality Monthly Review Show with our expert panel: Jonny Siberry, Group Revenue Manager, Sarova Hotel Group Daniel Simmons, CCO, HotelREZ Hotels & Resorts Thibault Catala, CEO, Catala Consulting, We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees. This is a pretty packed episode full of additional contributors, we’ll be tackling Latest developments ...
Clink Hostels - Hoteliers' Voice S4E2 with Diogo Vaz Ferreira: Hostel market trends and developments
March 25, 2024 08:00 - 29 minutes - 20.3 MBIn this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels. Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confederation (WYSE Travel Confederation is a global not-for-profit membership organisation dedicated to pro...
Travel March Review: Holiday Late's Pricing, The Budget & Travel, Agent debt, UKInbound
March 18, 2024 09:00 - 53 minutes - 36.7 MBWelcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle: Some industry news including Late’s pricing, Agent debt and industry associations Spring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industry In our monthly feature - we’re joined by Joss Croft, CEO of UKInbound, to look at trends of the international traveller market to the UK Plus - we cannot end the show withou...
Grove of Narberth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel
March 11, 2024 08:00 - 22 minutes - 15.6 MBIn this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick. We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality. Karen also shares: 202...
Grove of Narbeth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel
March 11, 2024 08:00 - 22 minutes - 15.6 MBIn this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narbeth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick. We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality. Karen also shares: 2024...
Hospitality March Review - Taylor Swift Tourism, Corporate business, Hotel high-fashion
March 04, 2024 21:00 - 50 minutes - 34.8 MBWelcome to the March edition of Hospitality Monthly Review Show with our panel Thibault Catala, CEO, Catala Consulting, Jonny Sibery, Group Revenue Manager, Sarova Daniel Simmons, CCO, HotelREZ Plus an interview with Jeremy Daudin, Head of Sales and Marketing at Zetter Hotels looking at their corporate business. We look at pressing issues in the industry, as well as the landscape in front of us tackling Latest developments and news of the sector Discuss business and corporate guest...
Interview - Business Travel and the developments in 2024
February 26, 2024 09:00 - 22 minutes - 15.8 MBIn this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review Show February. He guides us through Trends and market behaviours in Business Travel Key challenges in Business Travel for Corporates and Suppliers Why late payments is a key campaign Partnership with the Tourism Alliance Role of technology in business travel Upcoming events Listen to more episodes of the hospitality industry podcast Tra...
Travel Monthly Review - Business Travel, Consumer Spend, RyanAir & OTAs: February
February 19, 2024 09:00 - 52 minutes - 36.4 MBIn February episode we look at: Industry news of the last month and consumer spending change What’s RyanAir’s change of strategy? Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel Association Industry developments and consumer trends talking about shoulder seasons and the best snaps Finishing with the quick quiz. Will won last month, has he brought his A-Game this month? Featuring Will Plummer (CEO, Trust My Group), Claire ...
Hospitality Monthly Review - Rates, VAT and Karen's diner: February
February 07, 2024 08:00 - 43 minutes - 29.9 MBHospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel. In this episode, I’ll take a moment to introduce our panellists and what makes them tick, as we tackle What lies ahead in 2024, yes - we’ll be looking at 2024 on the bo...
Interview - Cumbria Tourism, a regional look at business challenges
January 31, 2024 09:00 - 22 minutes - 15.6 MBSpeaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market. We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to solve this dilemma from collaborative working to creating attractive working environments and pac...
Travel Monthly Review - Travel behaviour, Trends and crystal-balling: January
January 22, 2024 08:00 - 52 minutes - 35.9 MBEntering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments in the UK and beyond. Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), the first episode addresses the trends that defined 2023, and predictions for the year ahead. A quick review of the latest consumer travel behaviour report...
Best of - 2023 - Hoteliers' Voice Season 3
January 15, 2024 08:00 - 14 minutes - 9.81 MBLooking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in the series. Hoteliers' Voice S3 covered everything from data, to sustainability, augmenting luxury experience to performance campaigns and utilising AI, with a mix of portfolio groups, independent hotels, franchise and global brands. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at...
Best of - 2023 - Hotel Partner series
January 08, 2024 08:00 - 19 minutes - 13.3 MBDiscover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco credentials, staffing shortages, spa and wellness and robotic process automation. We give some insights to the podcast Travel Market Life and the most popular Hotel Partner episode of the year. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us...
Best of - 2023 - Tech Chats
December 15, 2023 17:00 - 16 minutes - 11.2 MBHere's a summary of some of the technology chats of 2023 as we look at; Data and its implications Cybersecurity in digitalisation AI and ethics 10 rules for IT investment Challenges of tech buying Some quick snippets and outtakes from our guests for this year. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com...
Hoteliers' Voice S3E10 - How Headland Hotel Adapted to AI
December 05, 2023 08:00 - 19 minutes - 13.4 MBVeryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge. Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from discovery to utilisation. In this discussion, learn; How AI alleviates staff pressures Gaining...
Hoteliers' Voice S3E9 - How Lamington Group lives and breathes Hotel Sustainability
November 27, 2023 08:00 - 21 minutes - 15.1 MBWe deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a truly sustainable hotel brand and commit to the policy authentically. As part of our Hoteliers' Voice Season 3, Angeliki explains; How the industry can incorporate sustainable approaches to design and development How Lamington Group implements a sustainable culture The wider business case for sustainability Engaging guests in the programm W...
Digital Marketing – performance metrics that drive revenue
November 20, 2023 08:00 - 21 minutes - 15.1 MBIn this episode we speak with Chris Kinlock a Performance Specialist, and Billy Mohan- Senior Performance Analyst, from Journey Hospitality about the changes in performance marketing and how the industry can get a better grasp over the opportunities for digital channels and what actually works. The pair give a frank insight to how to assess true performance and why fixed budgets needs to be abandoned in favour for performance-based. We talk through; How and where Google is delivering f...
Digital Marketing: Optimising the direct channel
November 13, 2023 08:00 - 20 minutes - 14.3 MBWe’re joined by David Ohandjanian, CEO & Founder, Up Hotel Agency to look into hotel marketing and how to optimise direct bookings through the direct channel. In conversation we look at Changes in approach to direct bookings Key to direct booking and marketing for the guest journey Evolving roles of agencies and consultants And how the website function has adapted to consumer expectation. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscri...
Industry Media - Hotel Design
November 06, 2023 08:00 - 13 minutes - 9.64 MBIn our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial of Hotel Designs to discover the thinking of the publication and the news and content that engages its audience. Learn more about Hotel Designs How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector And its unique awards ceremony For more visit Hotel Designs ...
Industry Media - Hotel Designs Magazine
November 06, 2023 08:00 - 13 minutes - 9.64 MBIn our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial of Hotel Designs to discover the thinking of the publication and the news and content that engages its audience. Learn more about Hotel Designs How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector And its unique awards ceremony For more visit Hotel Designs ...
Tech stack for today and the future: Live from the Independent Hotel Show London
October 18, 2023 15:00 - 45 minutes - 31.2 MBGuests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology providers. In this special Travel Market Life podcast, recorded live at the Independent Hotel Show London, an expert panel discuss a range of topics to help hoteliers shape their tech stack and ensure its fit for purpose today, tomorrow and beyond, including: How suppliers need to support boutique hotels after installation What hoteliers want from...
Recruit, Reward, Retain: Hospitality, the place to work: Live from the Independent Hotel Show London
October 18, 2023 12:00 - 51 minutes - 35.1 MBHospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff feel valued, this special episode of Travel Market Life looks at how hotels can improve the way they recruit, reward and retain their staff. Recorded live at the Independent Hotel Show London on 17 October 2023, Travel Market Life’s host Ryan Haynes is joined by: Tej Walia, Managing Director - Foxhills Club & Resort Rita Varga, CEO - RaizUp P...
Hotel Revenue and eCommerce: Live from the Independent Hotel Show London
October 18, 2023 11:00 - 37 minutes - 26.1 MBHow can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the often overlooked GDS play in hitting a hotel’s commercial targets? This special episode of Travel Market Life was recorded live at the Social Business Space at the Independent Hotel Show London. Joining host Ryan Haynes to discuss all things revenue and ecommerce are panellists: Teresa Kingston, Commercial Director - Rockliffe Hall Susanne W...
Industry Media - The Hotel Magazine
October 11, 2023 08:00 - 12 minutes - 8.4 MBIn our hospitality industry trade media mini series, we speak with Brooke Tremain, editorial assistant of The Hotel Magazine to discover the thinking of the publication and the news and content that engages its audience. Learn more about The Hotel Magazine How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector For more visit The Hotel Magazine Listen t...
Hoteliers' Voice S3E8 - Key trends in hotel distribution
October 06, 2023 07:00 - 22 minutes - 15.6 MBToday's Hoteliers' Voice takes on our guests specialist topic, as we explore the world of distribution. Joining us is Vineeth Purushothaman, Regional Director, Commercial Planning & Distribution EMEA, at Wyndham Hotels & Resorts. We will be discussing the key trends to watch in distribution in 2023 following his article published on LinkedIn, see below. In this episode we cover: The Bleisure market Regulatory challenges Cybersecurity Fintech Read Vineeth's article - 18 Trends to W...
Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard
October 02, 2023 07:00 - 18 minutes - 12.7 MBIn partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology. We cover the complexities in technology at hotels including; the journey to implementation and adoption struggles to maximise the investment security risks to consider staff usability Listen to more episo...
Industry Media - Boutique Hotelier
September 28, 2023 07:00 - 14 minutes - 9.9 MBIn our hospitality industry trade media mini series, we speak with Zoe Monk, editor of Boutique Hotelier to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotelier How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The industry awards The developments in the sector For more visit Boutique Hotelier Listen to...
Independent Hotel Show London preview 2023
September 26, 2023 07:00 - 17 minutes - 12.3 MBGet the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ESG Consultant, Sleeping Lion. The Independent Hotel Show, in partnership with James Hallam, welcomes hoteliers back to Olympia London on 16-17 October for two days of networking, learning and product sourcing. Each year the show brings together a carefully curated selection of suppliers to the independent hotel sector, providing the ultimate oppo...
Panel discussion - Hotel PMS and the future
September 23, 2023 15:00 - 49 minutes - 33.9 MBThis is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss the future of the PMS, the importance of cloud and creating efficiencies. Panelists highlighted the importance of systems integration, the need for standardisation and hotels looking for a single solution. Featured Felix Pops, Muaaz Rizvi, Gerald Lampaert, Harry Fielder, Catt Mcleod, Vidar Thomassen, Raj Laugh, Alexander Vicens. Listen to more episodes of the hospitality industry podcast Travel Market L...
Panel discussion - Metaverse and hospitality
September 22, 2023 08:00 - 45 minutes - 31.2 MBThis is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss metaverse and investment hospitality needs to be considering. We discussed the potential for hospitality sector today largely agreeing that on the whole technology wasn’t ready just yet but it’s important for the sector to keep an eye on it - and the best deployment of metaverse is in #virtualreality tours of properties or #augmentedreality experiences. With Angelika Krania, Robert Richardson, Harpreet S...
Operational Excellence in Hospitality a view from BWH Hotels
September 20, 2023 07:00 - 20 minutes - 13.8 MBJeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider. During our conversation we cover: The role of technology in operations How to get the most out of staff and retain talent Why certain ...
Hotel Digital Marketing, Direct Strategies & the HMA
September 18, 2023 07:00 - 20 minutes - 14.3 MBThe Chairman of Hotel Marketing Association (HMA), Harry Fielder (also CEO Umi Digital), talks hotel digital marketing, direct strategies and introduces us to the HMA. As one of the presenters at ACE Hotel Tech Summit, September 2023, he will be covering Clever ways to encourage more direct bookings. In our conversation we look at: 1. What is the HMA? Why hotels should be a member 2. Trends in direct bookings 3. The basic hotels should be doing for direct bookings and marketing...
10 simple rules for hospitality IT projects
September 14, 2023 07:00 - 24 minutes - 16.9 MBDiving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced Computer Technology (ACT) to give you the guide to effective investment. Avoid resource loss and losing time, save thousands in Hospitality IT Projects by following 10 simple Rules - hear the reasoning behind in this episode: Appoint a project manager: What are the key criteria, experience and skills to consider? Define the full scope of the ...
Industry Media - Boutique Hotel News
September 12, 2023 07:00 - 13 minutes - 9.37 MBIn our hospitality industry trade media mini series, we speak with Eloise Hanson editor of Boutique Hotel News to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotel News How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The developments in the sector For more visit Boutique Hotel News Listen to more episo...