Travel Market Life
227 episodes - English - Latest episode: 19 days ago -Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications.
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Episodes
Hotel heart transplant - changing PMS
July 02, 2020 23:00 - 25 minutes - 17.2 MBLooking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the opportunities and challenges of moving from legacy systems to the cloud. Speaking with Alan O'Riordan of apaleo we explore the journey to change and why it's essential for hotels looking for greater agility and efficiency in operation. Check out more episodes on travelmarket.life We thank Danosongs for the music Listen to more episodes o...
Integrations and Open APIs - making sense of them
July 01, 2020 23:00 - 30 minutes - 21.1 MBFollowing the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this episode we look at the role of integrations in the hotel tech ecosystem and why open APIs is more than just a fad but an implicit part of the industry. We explore the different types of integrations and interfaces and how this makes data that much more valuable if done right. Check out more episodes on travelmarket.life We thank Danosongs for ...
Hotel revenue in upselling
June 26, 2020 07:00 - 23 minutes - 16.2 MBExploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with co-founder of Oaky, Erik Tengen on the important role upselling has in providing additional product and services while improving revenue per guest in hotels. Check out more episodes on travelmarket.life We thank Danosongs for the music Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest...
Robots in the hotel
June 22, 2020 09:00 - 18 minutes - 12.8 MBWe speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet new cleaning standards while bringing greater efficiencies. In this episode we discuss the opportunity of using robots and their role in monitoring building performance though intelligent sensors and detectors in IoT devices. Check out more episodes on travelmarket.life We thank Danosongs for the music Listen to more episodes of the hospita...
#HotelTechClinic - Q&A Covid-19 Recovery Masterclass
June 11, 2020 19:00 - 57 minutes - 39.8 MBWe discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A. Inspired by a HospitalityNet article looking at the technologies hoteliers should focus their attention to drive the recovery in a much leaner, efficient and productive way. The 5 key areas we cover: • Robotic Process Automation (RPA) • Guest Messaging & Staff Collaboration Tools • Contactless Payment and Access Control Apps • Robots • Cloud Infrastructure Sponsore...
Blockchain and Robotic Process Automation in travel
June 11, 2020 16:00 - 23 minutes - 16.5 MBWe speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel sector, and the role of robotic process automation to drive efficiencies and cost-cutting initiatives. Find out how blockchain and smart contracts can be applied to the travel industry and how travel providers can work together to create robust payment processes. We also look at bringing paper pushing to end with RPA Check out more episodes on trav...
#HotelTechClinic - Covid-19 Recovery Masterclass, what to expect
June 04, 2020 08:00 - 16 minutes - 11.6 MBIn a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recovery post crisis, enabling hotels to perform in a much leaner, efficient and productive way. Broadly speaking, hoteliers are being told to focus on the following areas: · Robotic Process Automation (RPA) · Guest Messaging & Staff Collaboration Tools · Contactless Payment and Access Control Apps · Robots · Cloud ...
Reopening hotels and restaurants - Bournemouth, UK
May 21, 2020 13:00 - 32 minutes - 22.1 MBIn this episode we speak to Rosie Radwell, managing director of Marsham Court Hotel in Bournemouth an Edwardian, full-service beach-front hotel and wedding and corporate events venue with 95 bed rooms and 9 function rooms about how she is preparing for a summer of staycation's and social distancing management. We are also joined by Andy Lennox Managing director for Zim Braai offering African dining experience, who also founded Wonky Table, a collective of over 200 restaurants in the Bournem...
Hotel reopening after lock-down
May 18, 2020 17:00 - 23 minutes - 16.5 MBWe speak to Jason Adams, managing director of the Rockcliffe Hall Hotel, a five star luxury golf resort in Darlington. We discuss decision making in the midst of lack of clarity, uncertainty and heightened anxieties and how he led his team to reopen on the first available day and the measures they've taken. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-pr...
Rethinking payments and T&Cs for travellers
May 15, 2020 16:00 - 20 minutes - 14.4 MBWe're joined by Sophia Melas from Fly Now Pay Later where we look at the implications of refunds, cancellations and covid-19 on terms and conditions and future policies. We explore ways in which the sector should manage payments, cashflow and protecting consumer money in the future. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://w...
Travel media and content during C-19
May 09, 2020 23:00 - 27 minutes - 18.6 MBWe are joined by Jill Starley-Grainger a freelance writer, content strategist and media commentator who has previous roles as editor of Which? Travel magazine, Commissioning editor for Sunday Times Travel Magazine, and currently writer for jetsetjourneys.com We talk about the impact of Covid-19 on travel stories and content, and when the media are expected to change narrative. We look at the type of content and approach to marketing that travel companies should be taking and opportunities t...
Digital guest services, local provider
May 08, 2020 09:00 - 27 minutes - 18.8 MBJoined by Julie Grieve, founder and CEO of Criton, a guest engagement platform for the hospitality sector we talk about the necessity to address savings and bring efficiencies in guest service delivery and the role of technology. We take a look at how hotels can build trust with guests through hygiene and distancing polices, and how some businesses in the travel chain will have to diversify. Prior to starting her own business Julie was the CEO of Lateral City, a luxury serviced apartment ...
Productising your offering
May 08, 2020 09:00 - 21 minutes - 14.6 MBWe speak with Rich Hull, Creative Director at GiftPro. Find out about the #supporthospitality initiative to help hotels through C-19 with option to pivot with take away and delivery offerings, and voucher purchases for future hotel visits. Rich explains the ways hotels have productised their offerings and created ecommerce stores on top of reservation bookings to be more part of people's lives. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for...
Digital Performance
May 04, 2020 08:00 - 24 minutes - 16.7 MBOur guest for this episode is Angelene Bungay, Development Manager at Profitroom a hotel technology company providing digital tools for marketing, distribution and bookings. We talk about what hotels can be doing now and how they can prepare themselves for the rebound, the importance of not furloughing all your staff and considerations as the markets open up. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmark...
Refunds and the Reboot - lock-down exit plan
May 04, 2020 08:00 - 22 minutes - 15.4 MBIn this episode we speak to Danny Waine who is director of Institute of Travel and Tourism (ITT) and the Commercial Director at Hotelplan Group’s Holiday Home Division ‘HHD’. We discuss cancelled holiday refunds, the importance of building networks, lock-down exit strategies and what we might expect from the market reboot.
Refunds and the Reboot - Lockdown Exit Plan
May 04, 2020 08:00 - 22 minutes - 15.4 MBIn this episode we speak to Danny Waine who is director of Institute of Travel and Tourism (ITT) and the Commercial Director at Hotelplan Group’s Holiday Home Division ‘HHD’. We discuss cancelled holiday refunds, the importance of building networks, lock-down exit strategies and what we might expect from the market reboot. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for ...
Recruitment and Managing Remote Working
May 01, 2020 05:00 - 24 minutes - 16.6 MBJoining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction, the change in the recruitment process due to social distancing, and what to consider when applying for jobs. In this changing world, digital applications will be at the forefront of hiring over the next few months. Resource - helpful guide to supporting employees https://joshbersin.com/2020/04/remote... To contact Laura Laura.castellar@qualit...
Recruitment and managing remote working
May 01, 2020 05:00 - 24 minutes - 16.6 MBJoining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction, the change in the recruitment process due to social distancing, and what to consider when applying for jobs. In this changing world, digital applications will be at the forefront of hiring over the next few months. Resource - helpful guide to supporting employees https://joshbersin.com/2020/04/remote... To contact Laura Laura.castellar@qualit...
Recruitment and Managing Remote Working
May 01, 2020 05:00 - 24 minutes - 16.6 MBJoining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction, the change in the recruitment process due to social distancing, and what to consider when applying for jobs. In this changing world, digital applications will be at the forefront of hiring over the next few months. Resource - helpful guide to supporting employees https://joshbersin.com/2020/04/remote... To contact Laura Laura.castellar@qualit...
Wholesale Travel, DMC, Mice & Tour Operator Sales
April 30, 2020 07:00 - 25 minutes - 17.3 MBIn this episode we speak with Rob Russell, CEO of AC Group, a Destination Management Company, b2b wholesale tour operator working in FIT, MICE and group travel. AC Group recently won the prestigious UK Queen's Enterprise Award, here he talks about the steps he is taking with the business and how he is working with suppliers including hotels, activities and experiences, and with travel sales partners around the world. Get insight on what to consider when working with private independent bus...
Online distribution and dynamic pricing
April 26, 2020 17:00 - 15 minutes - 10.4 MBWe speak to Soraia Letra Chief Business Development Officer at Yield Planet to talk about changes needed to online distribution and sales as we come out of the recovery of C-19. Taking a look at the role of dynamic pricing and contracted rates in the new world. Travel Market Life: Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode we will explore the questions that we all have over the coming we...
Online Distribution and Dynamic Pricing
April 26, 2020 17:00 - 15 minutes - 10.4 MBWe speak to Soraia Letra Chief Business Development Officer at Yield Planet to talk about changes needed to online distribution and sales as we come out of the recovery of C-19. Taking a look at the role of dynamic pricing and contracted rates in the new world. Travel Market Life: Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode we will explore the questions that we all have over the coming we...
Tours and Activities Market with Viabam Founder
April 23, 2020 23:00 - 23 minutes - 15.9 MBWe are joined by Flavio Amiel, the founder of viabam.com in this episode. We have a chat about impact of COVID-19 and challenges in tour & activities marketplace and what businesses can be doing with digital marketing. Flavio gives some useful tips about the industry. Travel Market Life: Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode we will explore the questions that we all have over the co...
Upgrading Guest Communications
April 23, 2020 17:00 - 24 minutes - 17 MBIn this episode we speak to Daan de Bruijn the founder of guest messaging platform Bookboost as we talk about guest expectations in the tomorrow and how to embrace digital transformation with multichannel app messaging. Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode of webcast and podcast, we will explore the questions that we all have over the coming weeks and months to try to get us back t...
Upgrading Guest Communications
April 23, 2020 17:00 - 24 minutes - 17 MBIn this episode we speak to Daan de Bruijn the founder of guest messaging platform Bookboost as we talk about guest expectations in the tomorrow and how to embrace digital transformation with multichannel app messaging. Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode of webcast and podcast, we will explore the questions that we all have over the coming weeks and months to try to get us back t...
Revenue Management and Digital Transformation
April 23, 2020 16:00 - 24 minutes - 16.9 MBNeville Isaac, former hotel GM and NH Hotels Group Revenue Manager and now Chief Customer Officer at RMS Beonprice is a highly qualified revenue management, distribution and pricing Specialist. He talks us about the current situation in Spain, how hotels have taken actions due to the pandemic and how hotels can embrace digital transformation. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follo...
Creating Market Value with Michael McCartan
April 23, 2020 15:00 - 21 minutes - 14.7 MBGuest for this episode is Michael McCartan, hotel technology and business specialist, who gives us some things to think about with our teams and how we approach the market. Michael has worked for Pegasus, eRevMax (RateTiger), Duetto and RateGain leading remote teams and bringing new systems to the market. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provo...