Travel Market Life
227 episodes - English - Latest episode: 19 days ago -Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications.
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Episodes
Charity time - Hospitality Action, supporting industry workers
September 07, 2023 07:00 - 19 minutes - 13.5 MBHospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the organisation and the good work it does from CEO, Mark Lewis - and we're joined by one of its patrons and the founder of Walk For Well-being, Craig Prentice How Hospitality Action helps Since 1837 Hospitality Action has supported people in roles across the hospitality industry and was one of the first UK charities to mount an emergency response ...
Independent - how to be competitive? Making investment count
September 04, 2023 07:00 - 21 minutes - 14.7 MBMiguel Velez, CEO & Founder, Unlock Boutique Hotels is joining the ACE Hotel Tech Summit where he will address the challenges of independent hotels and how investors can be confident of market success. Unlock Boutique Hotels represents a curated selection of 19 Small Independent Boutique Hotels across Portugal in 11 locations. In our conversation we address the topic: David vs Goliath, Independent or integrated in a chain - how to be competitive. Challenges of being a true independently r...
Social Media: a promotional tool for the hospitality industry
August 29, 2023 09:00 - 22 minutes - 15.4 MBIn this episode we look at Social Media as a promotional tool for the hotel industry with Jamel Ben Amor, President and Managing director of Iris Hotels where we learn about the importance of social media to drive brand and bookings, the Saudi Arabian hospitality market and why leadership is so important to drive cultural change. IRIS Hotels open its first properties in November 2020, it now has a portfolio of 5 boutique properties in Saudi Arabia with 2 4* hotels due in 2023, and 3 furthe...
Hoteliers' Voice S3E7 - How Point A uses airline retail as a model
August 29, 2023 07:00 - 21 minutes - 14.5 MBNick Pilbeam, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the influence of airline retail model in the hospitality sector. Queensway is a family business founded in 1973 creating meaningful and memorable hospitality experiences. Its portfolio includes hotels, coffee houses, restaurants, residential property and a private member’s club. Point A Hotels offers cosy, comfortable, budget friendly rooms in the heart ...
Hoteliers' Voice S3E6 - How Foxhills evolves to remain relevant
August 16, 2023 07:00 - 21 minutes - 14.7 MBTej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel has made over the last through year and how it defines needs from infrastructure, to guest services to digital development. The Foxhills Collection is an independently-owned collection of golf clubs and resorts in Surrey delivered by a talented team of 300 led by the Hayton family. It’s 400-acre Surrey estate - Foxhills is award winning hotel and co...
Hoteliers' Voice S3E5 - How H-Hotels transitioned from hotel distribution to ecommerce
August 08, 2023 07:00 - 20 minutes - 14.4 MBChristoph Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold. The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands. In conversation, we cover: Changing roles in marketing and ecommerce Building an ecommerce culture Hotel ecommerce tech Identifying an...
Hoteliers' Voice S3E4 - How Outrigger Hospitality implemented a data culture
August 02, 2023 07:00 - 19 minutes - 13.7 MBJames Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing proper...
Hotel Partner - How INua Collection uses guest data
July 25, 2023 07:00 - 21 minutes - 15 MBIn another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection. Revinate is a Guest Data Platform and guest communication solutions used by over 12,000 hotels worldwide. Cliste Hospitality is one of the larges...
How hoteliers are rethinking the revenue metric dilemma
July 19, 2023 07:00 - 30 minutes - 21.1 MBIn this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing. In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and commercial metrics differently. Key insights include: Despite over 7 in 10 (70.9%) claiming they have an integrated revenue strategy - also known as ...
Hoteliers' Voice S3E3 - How Hotel Schweizerhof makes incremental gains to its tech stack
July 11, 2023 07:00 - 20 minutes - 14.1 MBAs part of Hoteliers' Voice season 3, we speak with Andreas Stöckli, General Manager at Hotel Schweizerhof in Zurich about evolving and augmenting the tech stack to provide more digital services to guests while digitalising operations and energy management to improve efficiencies. Standing at over 140 years old, Hotel Schweizerhof has 98 rooms and suites with modern conveniences and stylish luxurious amenities, where guests are treated to the feel of Old World elegance with the added co...
Hotel Partner - How The Berkeley staffs hospitality's frontline
July 05, 2023 07:00 - 19 minutes - 13.3 MBThis Hotel Partner episode explores how The Berkeley addresses recruitment and staffing on hospitality's frontline. We are joined by Steven Driscoll, Restaurant Operations Manager, The Berkeley and Florent Malbranche, CEO, brigad.co Brigad raised €35M to help industries tackle the staffing crisis and in 2022 supported 200,000 missions by more than 15,000 qualified self-employed professionals in 10,000 user establishments. Working in partnership, The Berkeley, located in Knightsbridge, is a...
Mini-series - Staffing and recruitment in hospitality: how to find service staff
June 29, 2023 07:00 - 10 minutes - 7.47 MBWe speak to Richard Bodin, Director of Travel Services for MATCH Hospitality as part of our Staffing mini series, looking at the challenges in the industry, putting on large scale events and managing such a large time. MATCH operate hospitality events all over the world. While they have a core group of experts, they source people to bring hosts, wait staff, caterers and managers as required for each event. In this discussion we explore staffing the FIFA World Cup, as well as: Assessing ...
Mini-series - Staffing and recruitment in hospitality: how to find the right leaders today
June 27, 2023 06:00 - 10 minutes - 7.19 MBAs the first part of a mini-series looking at staffing and recruitment in hospitality, in this episode we find out how to recruit the right leaders and managers in senior positions and technology development. We are joined by Eric Rogers, Director of Eric Rogers Global Ltd a Hospitality & Technology Recruitment & Consultancy with over 20 years experience. We explore Where are hotels struggling to recruit staff How is recruitment changing? The recruitment channels the industry needs to ...
How independent regional hotels can be revenue smart
June 20, 2023 07:00 - 29 minutes - 20.7 MBIn this episode the first of a mini-series on revenue management and pricing strategies, we speak with an independent hotel property, an independent regional hotel group and a revenue management specialist about the opportunities to optimise hotel rates. In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers are working smarter than harder to bring the right revenue. Key insights include: Regional hotels are falling behind city centre ...
Hoteliers' Voice S3E2 - How Columbia Beach Resort uses digital to augment the luxury experience
June 13, 2023 08:00 - 20 minutes - 14.2 MBWe speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury guest experience and digital technologies. Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star resort offering 169 luxurious suites with distinct Cypriot architecture, an award-winning spa and two pools, and gourmet restaurants, in a stunning location – providing a unique experience. In our c...
Hotel Partner - How Guldsmeden Hotels demonstrates sustainability credentials
June 06, 2023 07:00 - 19 minutes - 13.3 MBIn this edition of Hotel Partner, we hear from Patricia Plesner, CEO, Eco Hotels and Gabriella Kingelin, Sales Manager, Guldsmeden Hotels about How to demonstrate hotel sustainability credentials. We learn: what defines an eco hotel the value of having sustainability credentials changing traveller behaviours and expectations of eco-sensitive travellers how to commit to sustainability implementing the strategy engaging staff starting off with sustainability Learn more about Guldsme...
Hoteliers' Voice S3E1 - How Best Western built a direct campaign with guest profiling
June 01, 2023 07:00 - 21 minutes - 15.1 MBChris Bowling , Head of digital marketing and ecommerce at Best Western UK joins us as our guest for Hoteliers' Voice to share how they built a direct campaign using guest profiling. In this episode we learn the approach taken to identify the right audience, the type of marketing strategy to harness this opportunity and the data that fed the campaign creative and channels to market. We hear how Chris and the Best Western team looked for the opportunity to fight back for the brand. We dis...
Hotel Partner - How to incorporate the Wellness and Spa asset into a hotel
May 25, 2023 07:00 - 20 minutes - 14.4 MBIn this episode, we’re joined by author and wellness consultant Sonal Uberoi and Journey Hospitality’s commercial director – Elli Regan to discuss how hotels can expand its offering into wellness. Drawing from Sonal’s book – The Wellness Asset – we explore the wellness market, the value for hotels and hear from the guests experience of working with hotels worldwide. In this Hotel Partner episode we get a framework for commercialising wellness and the technology that underpins the delive...
Hotel Partner - How Virgin Hotel's in-room innovation delivers revenue
May 17, 2023 07:00 - 20 minutes - 14.1 MBIn this episode we’re joined by Jason Doebrich, VP IT at Virgin hotels and Martin Chevalley, CEO and cofounder of Innspire to discuss the impact of in-room technology on the guest experience, hotel operations and the bottom line. Achieving up to $25,000 per month from in-room F&B in its Las Vegas property, Virgin Hotels has invested in in-room tech across its portfolio. In this Hotel Partner episode, we hear about the problem and solution developed by Innspire and the impact it’s had on ...
DESIGN HOTELS - Why hotel collections are pursuing digital guest experiences
May 09, 2023 07:00 - 19 minutes - 13.3 MBIn this episode we speak with Simon Schwitallik, Director of Commercial Strategy and Analytics at Design Hotels to discuss the trends in defined hotel collections and the importance of a tech stack to deliver digital experiences that match the hotel ethos and style. With an abundance of hotel collections, curated by those passionate by a certain theme whether it’s luxury, independent, eco, spa and wellness or design - properties need to ensure they represent the soft umbrella brands that ...
Why hotel analytics is becoming critical (Altexsoft)
May 02, 2023 07:00 - 20 minutes - 14.3 MBIn this episode we speak with Alex Medovoi, CEO at Altexsoft about the importance of hotel analytics and the four key areas that it enables efficiencies, cost-cutting and revenue generation. We look at the value of analytics, the approach dependent on accommodation or category type and the impact on revenue. In our discussion, learn What is hotel analytics and the value it is providing hotels? Why it is critical today How independent and small hotel properties approach analytics compa...
AI and Ethics - Improving Travel and Hospitality experiences
April 25, 2023 09:00 - 21 minutes - 14.6 MBAI in travel and hospitality and the ethics behind it. We speak with Emma Taylor, Thematic Analyst, and Nick Wyatt, Head of Research, from GlobalData as we delve into the impact of artificial intelligence, how to be prepared and the dangers of implementing it without the right considerations. 1. How AI is being deployed effectively in travel and hospitality 2. The quick wins for companies exploring AI and the benefits delivered 3. ChatGPT and the use cases for generative AI i...
Hospitality staff shortages: How a hotel uses TikTok to recruit
April 11, 2023 07:00 - 7 minutes - 5.05 MBWe speak to Kristoffe Biglete Sales & Marketing Manager, Club La Santa about the challenge of staff shortages in the hospitality industry. He explains how the hotel builds its brand to stand out from the crowd on the small island of Tenerife. From sports instructors to waiters and housekeeping - Kristoffe explains the power of brand marketing and how they turned to TikTok to keep the recruitment drive strong. Listen to more episodes of the hospitality industry podcast Travel Market Life an...
IHTF 2023 - Where security lies embedded in the guest journey
March 20, 2023 16:00 - 10 minutes - 7.05 MBAhead of IHTF 2023, we speak to the presenters, panellists and sponsors to get the insight on the content that will be shared and the key trends hot on hospitality lips. In this episode we speak to Dhiraj Singh from Canary Technologies and discuss how security is embedded within the guest journey but the challenges hoteliers face in realising the benefits. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket...
IHTF 2023 - What to consider when buying hotel technology
March 16, 2023 12:00 - 16 minutes - 11.3 MBAhead of IHTF 2023, we speak to the presenters, panelists and sponsors to get the insight on the content that will be shared and the key trends hot on hospitality lips. In this episode we speak to Tess Mattison from Zaplox and William Lee from Onda about technology procurement and the key factors for hoteliers to consider. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for ...
IHTF 2023 - Where to focus on tech for the guest experience
March 09, 2023 08:00 - 16 minutes - 11.1 MBIn this episode we're joined by Nils Ziehn, limehome’s Vice President of Product & Business Intelligence and Antonis Chalkiopoulos, CEO of Triparound who are two of the sponsors of IHTF 2023. We cover the value of IHTF and where hotels need to focus on tech to deliver a digital guest experience. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking cont...
IHTF 2023 - How Accor is addressing its digital check-in
March 01, 2023 08:00 - 7 minutes - 5.19 MBWe are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want? In our conversation we tackle The approach to the guest journey Developing the criteria Key criteria when identifying the system and functionality The value from IHTF What we will learn from Roger at the event...
IHTF 2023 - How Best Western is investing in its direct bookings
February 15, 2023 09:00 - 9 minutes - 6.25 MBJoined by Chris Bowling, Head of Digital Marketing & Ecommerce at Best Western Hotels who at IHTF will deliver the presentation "Working with not against: What can we learn from OTA's to convert direct bookings? " In this conversation, we look at Tactics Best Western introduced to its direct strategy? Efforts to drive direct bookings Building a new strategy - and getting buy-in from the board Working with teams to break down the silos Listen to more episodes of the hospitality indust...
IHTF 2023 - How Real Hotels Group uses technology for the guest journey
February 10, 2023 09:00 - 19 minutes - 13.4 MBJoined by Alexandre Pereira from Real Hotels Group we explore how the portfolio approached the guest journey and developing a strategy, ahead of his IHTF 2023 presentation "Maximising revenue at all stages of the customer journey" which will go into specific detail for improving revenue performance. In this conversation, we discuss Maximising revenue across the customer journey - why is it so important today Understanding revenue and revenue performance - the technologies in the hotel ...
The MICE are back – how proposals are changing.
January 16, 2023 11:00 - 17 minutes - 12.2 MBThe Global Meetings Incentives Conferences Events Industry is Expected to Reach $1,337.4 Billion by 2028 according to Allied Market Research. From the Latest London Convention Bureau data, London has seen 52 new hotels openings (7,632 additional rooms) in the past 2 years. In addition, there are wider considerations making an impact: According to the ICE Annual Benchmarking Report,77% of respondents said sustainability had become their key challenge. We speak to Joost Doevendans, Head o...
How Louvre Hotels uses Robotic Process Automation
January 09, 2023 08:00 - 18 minutes - 13 MBWe explore Robotic Process Automation (RPA) and how this is being applied to hotel tech environments to ease the administrative burden on staff, connect system data and ensure better quality use of information. We're joined by Stephen Burke, CEO & Founder, RobosizeME and Mehdi Soua, CIO, Louvre Hotels Group. Where we explore What is RPA and what value does it deliver How is Louvre using and exploring the use of RPA? The wider significance for hoteliers and hospitality sector The opportu...
Hotel Partner: How Louvre Hotels uses Robotic Process Automation
January 09, 2023 08:00 - 18 minutes - 13 MBWe explore Robotic Process Automation (RPA) and how this is being applied to hotel tech environments to ease the administrative burden on staff, connect system data and ensure better quality use of information. We're joined by Stephen Burke, CEO & Founder, RobosizeME and Mehdi Soua, CIO, Louvre Hotels Group. Where we explore What is RPA and what value does it deliver How is Louvre using and exploring the use of RPA? The wider significance for hoteliers and hospitality sector The opportu...
Global Revenue Forum 2023: What's in store
January 03, 2023 10:00 - 14 minutes - 9.79 MBWe learn more about the new virtual revenue event for hotels specifically designed for commercial leaders. Joining us is Ally Northfield of Revenue by Design, hosting Catalyst for Conversion in London, Damiano Zennaro of Hotel Revenue Forum in Milan and AnneMarie Gubanski in Stockholm for Revenue Forum as we discuss the Global Revenue Forum Live online webcast and the content and keynotes to expect. 31 January 2023. Book now Three events | One community. Where commercial leaders, digital ...
How to create real value from loyalty programmes
December 21, 2022 08:00 - 18 minutes - 12.7 MBJoined by Mark Ross-Smith, CEO of Status Match, with 20 years’ experience leading loyalty programs in telecoms and travel, and previously Malaysian Airlines. The Editor of industry news site “Travel Data Daily” https://www.traveldatadaily.com/ shared with us his experiences as a frequent flyer and what he is expecting from loyalty programmes and why value is at the centre. During the discussion we look at 1. The status quo for loyalty programmes - and what's wrong with this approach ...
The human in hospitality: empathy & authenticity
November 23, 2022 08:00 - 27 minutes - 19.1 MBSaar Sharon, Head of Hotel Capital Markets for Colliers International shares his insight and experience working internationally across real estate and hospitality to address the challenges the industry is experiencing. We explore why hotels need real empathy today especially for recruitment, retention and delivering authentic experiences, what those experiences are and how to be considerate of inclusion and what constitutes equality. We cover: Market trends and why this is a unique time ...
Annual Hotel Conference 2022 - President EMEA Wyndham + Exec VP Cedar Capital Partners
November 19, 2022 14:00 - 17 minutes - 12 MBDimitris Manikis, President EMEA of Wyndham Hotels & Resorts, and Paul Harnedy, Exec VP, Cedar Capital Partners talk about their business, their priorities over the coming year and the role of technology. These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/ A media collaboration as part of 2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION...
Annual Hotel Conference 2022 - CCO London & Regional Hotels + VP Development Meininger Hotels
November 17, 2022 14:00 - 13 minutes - 9.13 MBNeil Kirk, Chief Operating Officer, London & Regional Hotels and Arjun Menon, VP Development, Meininger Hotels, talk about their business, their priorities over the coming year and the role of technology. These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/ A media collaboration as part of 2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION,...
Photographs & Memories - Simone Puorto - Setting fire to hospitality
November 16, 2022 08:00 - 22 minutes - 15.5 MBWith an ambition to become a philosophy teacher, our next Memory Maker entered hospitality at 19 and didn’t look back. Simone Puorto carved out a career from being at front desk to general manager of a chain of boutique hotels now one of the foreleaders on metaverse, ai and automation. Bringing an edge of science fiction to his consultancy, Simone’s photographs and memories most certainly depict his character. A self-confessed music freak, he shares his love for Joy Division as a failed pu...
Annual Hotel Conference 2022 - MD at Michels & Taylor + Co-founder AGO Hotels
November 14, 2022 14:00 - 16 minutes - 11.3 MBPeter Hales, Managing Director, Michels & Taylor and Lionel Benjamin, Co-founder of AGO Hotels talk about their business, their priorities over the coming year and the role of technology. These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/ A media collaboration as part of 2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION, 5PM: https://lnkd....
Annual Hotel Conference 2022 - CEO Edgebaston Park Hotel + Operations Director RBH Management
November 11, 2022 14:00 - 13 minutes - 9.08 MBRichard Metcalfe, CEO, Edgebaston Park Hotel and Stephen Harran, Operations Director, RBH Hospitality Management talk about their business, their priorities over the coming year and the role of technology. These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/ A media collaboration as part of 2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION, ...
Adapting hospitality management
November 10, 2022 13:00 - 24 minutes - 16.5 MBMichael Jones, Director of Revenue tells us how Effective Hospitality Management emerged from the pandemic by building a business model for today's hospitality management. In this episode we get to understand How management business models and service deliveries has changed to meet today's needs The changing behaviours of guests Managing staff, changing processes and engaging in technology Changing the distribution strategy Assessing new tech providers. With 150 years of senior man...
Spanish hotel & travel tech market with the Smart Travel News Editor
November 02, 2022 08:00 - 21 minutes - 15.2 MBExploring trends in the Spanish travel and hospitality market with Editor & Founder SmartTravel News. Juanda Núñez gives insights to the developments of technology and digitalisation and the initiatives businesses are investing in. Through the eyes of a Spanish trade media editor he shares what he has learnt are the key challenges for hoteliers and wider travel industry, how media and industry engagement is changing - and why is more important than ever to think about the reader. Discover...
Reviewing 2022 hotel & the market performance: Hospitality Marketplace Roundtable
October 18, 2022 07:00 - 21 minutes - 15 MBHow has the London hotel market adapted in 2022 and what have been the positive signs for growth? What are the distribution strategies and the value of direct booking? Are their signs of corporate travel returning or is it still murky waters? Ryan Haynes, host of Travel Market Life, is joined by Joe Pettigrew, CCO of Hospitality Assets Management at Starwood Capital Group, Christopher Cooper, CCO of Cooper Consult, and Cristina Blaj CEO of Open Revenue Consulting. Travel Market Life by Ha...
Buying hotel tech – setting expectations
October 11, 2022 07:00 - 19 minutes - 13.4 MBHow to approach your tech stack buying decisions and get the most out of vendors. We're joined by Cristina Blaj, Founder and CEO of Open Revenue Consulting, a strategic tech consulting firm that empowers hotels with the most innovative technology and specialised consulting services connecting sustainable asset management with guest experience integrating revenue & marketing. In this episode we learn about the best way to explore new technologies and the hotel tech stack, as Cristina talks u...
Photographs & Memories - Fernando Vives - The elaborate hotel hoax
September 26, 2022 23:00 - 22 minutes - 15.6 MBA man whose passions are quite clearly his family and hospitality, our next memory maker ditched a future in Computer Science for a life in hospitality and has never looked back. Fernando Vives spent his childhood obsessed with building computers, however a summer before heading to the States to study, he had a change of heart. With hotels very much in his blood, Fernando’s mother was a defining influence on his decision to head to university to study tourism and hospitality. “I knew I woul...
Future of regional aviation
September 20, 2022 07:00 - 17 minutes - 12.3 MBJoined by Roope Kekalainen (CEO) and Jari-Jussi Viinikkala (CFO, the co-founders of Lygg present their vision for the future of regional aviation and plane travel. We discuss the changes that are happening in transport and logistics and why businesses need to be looking at alternative and emerging options to reduce waste. In this episode we explore: 1. The challenges for business travellers 2. Alternative transport options post-pandemic 3. Regional travel 4. And achieving susta...
Photographs & Memories - Mona Faraj: When camels try climbing stairs
August 22, 2022 23:00 - 22 minutes - 15.5 MBWhen war broke out in Lebanon in 1990 our next memory maker had to abandon her course in banking and moved to Abu Dhabi where she entered a hotel management programme. Mona Faraj recounts the time she took her team on an incentive trip to the desert in the middle of summer and unexpectedly got hit by floods - explaining why you should never curse her. As Mona prepares to fly with her dog Milo, she reflects on the changes in the industry and what got her to where she is today, “I’m one of th...
Hoteliers' Voice S2E11 - 1859 Historic Hotels - the power of word of mouth
August 15, 2022 07:00 - 20 minutes - 13.9 MBJosh Henegar the Corporate Revenue Director at 1859 Historic Hotels explains why word of mouth marketing is more important to revenues than it has ever been. With 10 hotels in three states, 1859 Historic Hotels is anchored in the history and traditions of its locations, celebrating and honoring the culture and community that makes each one unique. From its home office in Galveston, Texas, 1859 Historic Hotels provides a central foundation for hospitality and culinary teams spread across thr...
Exciting hospitality for great experiences
July 26, 2022 07:00 - 20 minutes - 14.2 MBIn this episode we look at the important factors of hospitality today; the aspects that generate excitement and the role of digital services in delivering the ultimate experience. We’re joined by Don Bunnell, founder of the Swank Guide - a new travel curation/review platform across social media channels. They curate unusual, independent, and sustainable boutique hotel experiences. Don has spent half his life overseas and has traveled to over 60 countries, He’s lived in Europe, China, and ...
Photographs & Memories - Christine Tan: Pressing for attention
July 19, 2022 14:00 - 22 minutes - 15.5 MBOur next memory maker dreamed of being in hospitality, persuading her father to send her to hotel school. Christine Tan takes us on her journey from an Island in West Malaysia to Switzerland, London, Los Angeles and Singapore joining UTELL fresh out of college to coordinate the switch of hotels to GDS. Her souvenir is a press cutting from this time, and she reflects on how things have changed since 1989. Christine always knew travel was important to her “I wanted to climb the highest mounta...