To The Point - Home Services Podcast
225 episodes - English - Latest episode: 25 days ago - ★★★★★ - 148 ratingsThe Home Services podcast that gets to the point, with solutions to help your service company grow. Our focus is to help HVAC, Plumbing, Electrical, Roofing, etc. companies learn how to grow their companies with marketing & operational solutions.
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Episodes
Creating a Master Sales Team
June 30, 2020 13:59 - 56 minutes - 52.1 MBCreating success through sales isn't a mystery formula. Lawrence Castillo, Regional Manager of Southern California for Rooter Hero Plumbing, sits down with Tall Paul and Chris to lay out what makes a salesperson effective, key metrics you need to be successful, his thoughts on sales trainers, and what it takes to create a sales process that will help you take your business to the next level. With over 20 years in the residential HVAC/plumbing industry, and experience as GM of three co...
How to Have Massive Growth in Smalltown USA
June 23, 2020 04:30 - 52 minutes - 48.3 MBFor Chris Hunter, founder of Go Time Success Group, running an HVAC business in a small rural town didn't stop him from taking his company from a weekend gig to a 10-million dollar operation. We talk to Chris about his servanthood mentality, connecting with his customers, his continued service to the trades, and how he grew Hunter Super Techs from nothing into a considerable acquisition.
The Most Likable Name in HVAC
June 16, 2020 04:30 - 1 hour - 59.1 MBIt's simply not enough these days to offer a great service. You have to provide world-class customer experience, and there's no one better qualified to educate us on the matter than our guest, Lou Hobaica! President of Hobaica Services Inc, Lou explains how to use your brand and likability to create lifetime customers, why technical expertise is the least important component of your business, his version of RND, and how to "Hobaicanize" your team.
Will The Real Tommy Mello Please Stand Up
June 05, 2020 17:35 - 59 minutes - 54.2 MBTommy Mello isn't shy, doesn't bullshit, and joins us on To The Point to give us insight into what's made him successful as an author, a podcaster, and CEO of A-1 Garage Door Service. We discuss how Tommy ended up in the trades, his plan to make a billion dollars, the utility of software, and how you can grow your business simply by surrounding yourself with success. Whether you're a one-truck guy or an HVAC empire running over 100 technicians in multiple locations, Tommy has something you w...
Using Technology and Creativity to Win Over the Market
June 02, 2020 09:05 - 47 minutes - 43.9 MBIn this day and age, having great service just isn’t enough to maximize the success of your business. That’s why we brought on Brent and Laura Sheneman of Main Street Heating & Cooling. Main Street quickly caught the eye of RYNO for their successful social media campaigns during the COVID lockdown. They utilize current technologies, social media, and an authentic culture to win over clients and change the way we think about HVAC services.
Proven Secrets to 5X Growth in 5 Months or Less?!
May 26, 2020 05:03 - 1 hour - 58.9 MBLet’s face it. Even with a great team, a solid strategy, and hard work you may still be finding yourself treading water with your business. That’s why we’re so excited to have the CEO Warrior himself, Mike Agugliaro, join us on this kick-ass episode of To The Point. CEO of CEO Warrior, author of 17 books, mentor to the trades, and former 32-million dollar HVAC/electrical business owner, Mike shares with us his strategies, secrets, and proven formula to getting yourself unstuck and accelerati...
Becoming a Leader in Customer Experience
May 19, 2020 06:03 - 1 hour - 55.7 MBAt RYNO, our motto is “We Exist to Grow Your Business...PERIOD”. Part of that is finding strategic partnerships that help us achieve that goal for our clients, so we’re super excited to announce our new partnership with Schedule Engine. We had an insightful discussion with Ray, Head of Sales, and Austin, CEO of Schedule Engine about how and why their company started and why it’s such an incredible tool for service companies of all sizes.
Ask Ken ANYTHING!
May 12, 2020 16:00 - 1 hour - 59.8 MBTo The Point hosted an incredible live podcast featuring Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing in which we were able to host a Q&A with one of the brightest minds in the trades! This very special episode was brought to you by Service Titan, the number one field service software in the game. If you haven’t listened to this episode, you definitely need to.
Why You Should Offer Financing to Your Customers
May 12, 2020 04:00 - 47 minutes - 43.7 MBFor this very special episode of To The Point, Chris and “Tall Paul” sit down with Chuck Upshur, VP of Business Development for Service Finance Company, LLC. Chuck operates out of sunny Boca Raton, FL, and has dedicated his entire adult life to the home improvement industry. As he puts it, the trades are all he knows! He shares with us some strategic advice around his area of expertise, and that’s how to incorporate finance into your business to make your company more successful.
Using Mindset to Grow from COVID-19
May 05, 2020 04:00 - 1 hour - 55.9 MBAs we continue to wade through COVID-19 pandemic, the positivity of people coming together has been incredible. For this episode of "To The Point", we are grateful to have the opportunity to sit down with a leader in creating winning mindsets that translates to success in both business and personal life. Stephen Christopher is owner of Wit Digital, a respected digital marketing agency out of the Denver, CO area. Like RYNO, Wit Digital specializes in serving the home services industry.
Acquisition Psychology: Should I Sell or Should I Buy?
April 27, 2020 23:38 - 57 minutes - 52.5 MBOver the past few weeks, we’ve been receiving a lot of interest from our listeners about selling and acquiring a company. Fans of To The Point will recognize our guest today, and we feel there’s no one better to speak on the matter of buying and selling businesses than our friend Ken Goodrich, President and CEO of Goettl Air Conditioning & Plumbing. Throughout his incredible career, Ken has been both a buyer and a seller. He’s been through the process many times, purchasing and selling bot...
1X Dealer of the Year, 9X Medal of Excellence, 100X Gator Hunting Badass
April 21, 2020 04:00 - 58 minutes - 53.2 MBIt’s one thing to manage a successful home service company, and it’s another to consistently grow it year after year. That takes a ton of risk, courage and leadership. If you make the wrong move, just like with hunting gators, things can all go south. You need incredible patience for both. On this episode, we talk with Charlene Ierna, owner of IERNA’s Heating, Cooling, and Plumbing located in Lutz, Florida just outside of Tampa Bay, on growing up in Miami, how she got into the trades, and ...
Critical Call Coaching in a Crisis
April 14, 2020 07:40 - 58 minutes - 54 MBYou spend time and money coaching, training, and supporting your technicians...but what about the person that delivers your company’s first impression to your customers? On this exciting episode of To The Point, we have the opportunity to chat with uber successful CSR coach, Angie Snow, Co-Owner and of Western Heating and Air Conditioning about the importance of call coaching, especially during a crisis like COVID-19. Angie also serves on the Executive Board of Directors for Women In HVACR...
What's The Catch With The CARES Act & PPP?
April 09, 2020 04:38 - 56 minutes - 52.1 MBThis episode of To The Point Podcast is a great resource for those looking for more information on the CARES Act and the Paycheck Protection Program for plumbing and HVAC businesses.
The Latest from Capitol Hill
March 31, 2020 05:11 - 1 hour - 61.3 MBBarton James, President & CEO of Air Conditioning Contractors of America (ACCA) is one of the smartest people in the Home Services industry. We had the chance to sit down with him on a virtual call and discuss big changes happening in the Home Services industry, big wins on Capitol Hill, as well as insight on what is soon to come for contractors in America.
A $100M+ Company War Room Conversation On COVID-19
March 26, 2020 06:02 - 1 hour - 57.8 MBKen Goodrich, CEO of Goettl returns to the podcast with his VP of Sales, Dale Steele to talk Coronavirus Strategy. During every major challenge our nation has faced, Goettl has thrived and found new ways to push on. The one attribute that every business owner must possess to make it through times like this: the courage to lead. Since HVAC & Plumbing are an essential business, it is important that you keep going and not pull back on your internet marketing. Customers must have operating, re...
Digital Marketing Q&A
March 24, 2020 15:30 - 37 minutes - 34.3 MBWith a handful of episodes under our belt, we felt this was a great opportunity to review what we’ve learned so far, as well as give our listeners more opportunity to ask questions. The feedback has been positive so far, and we’re so grateful that you are listening. We are encouraged that many of you are benefiting from this podcast, but we and our guests have been getting bombarded with follow-up questions we think are important to address. We’ve compiled a list of questions taken from soci...
Are You The Tooth Fairy Of The Trades?
March 17, 2020 04:01 - 1 hour - 90 MBYou can’t fake it til you make it in business, and Josh Kelly formerly of Parker & Sons is a testament to expertise prevailing. The tooth fairy analogy is simple: at some point, your children (customers) will realize that you aren’t what you say you are, so being a real expert at what you’re doing is important if you want sustainable growth and customer retention. Josh has scaled and grown his service company (among several other businesses) both profitably and professionally, and that all...
Why Offering Multiple Services is a Great Strategy
March 10, 2020 16:11 - 53 minutes - 49.4 MBIf you’ve ever considered adding additional services, this is the episode for you! Bobby Jenkins is one of the most genuine beings you’ll ever meet, and we had the chance to sit down and chat with him about how he created a successful formula around offering a wide range of services. His list of accomplishments is lengthy, ranging from 2017 Austinite of the Year to a Philanthropic Leadership award from the Austin Chamber of Commerce, and he’s also the owner of ABC Home & Commercial Services ...
The "E-Myth" Way To A Successful Service Company
March 03, 2020 14:23 - 1 hour - 76.7 MBIn our latest installment of To The Point, Ken Goodrich returns to the studio, this time bringing along Michael E. Gerber, the small business genius himself! In addition to being a New York Times Bestselling author, Gerber is Inc, Magazine’s #1 Small Business Guru, author of 19 E-Myth books for a variety of industries, and in all estimates the most influential small business mind in history. These two incredible individuals combined to co-author The E-Myth HVAC Contractor: Why Most HVAC Comp...
Can A Remote Service Company Really Work?
February 25, 2020 05:00 - 1 hour - 56.3 MBOn our latest episode of "To The Point", we welcome Tersh Blissett, Executive for Icebound HVAC & Refrigeration (now re-branded as Service Emperor) out of Savanah, GA. Tersh is also the host of the Service Business Mastery Podcast. Tersh Blissett isn’t your average business owner. Instead of following the beaten path, Tersh has blazed forward in multiple directions, taking advantage of technology, data, and all of the tools at his disposal to create several successful businesses. We have a...
Think Outside The Box, Then Do Something With It
February 17, 2020 21:09 - 52 minutes - 47.7 MBIn the fourth episode of "To The Point" we sit down with the mastermind himself, James Orsini, and learn how to use out-of-the-box thinking to achieve business growth. James is president of The Sasha Group, and works closely with Gary Vaynerchuk as the former VaynerMedia COO and CIO. No matter what you’re going through in business, James has been through it all at every level imaginable, and we pick his brain to gain some insight into what made him so successful. RYNO Strategic Solutions i...
How To Get From $200k To $100M & Survive A Recession
February 04, 2020 14:29 - 1 hour - 70.8 MBA Conversation With Ken Goodrich, CEO of Goettl. Ken shares his tips and tricks on going from $200k annual revenue to nearly $100M. He dug out of an IRS financial nightmare and created a world-class wildly successful home services operation with some brilliant strategies. Ken also shares a few things you must do to survive a recession.
The Foundation
January 27, 2020 18:40 - 33 minutes - 31 MBThis the pre-episode podcast with host, Chris Yano, and co-host, Paul Redman on the purpose of the podcast for service companies what they can expect to take away.
Transparency In The Trades
January 16, 2020 19:26 - 37 minutes - 34.3 MBThis podcast talks about how to make sure your marketing companies are being transparent and honest. We also share tips from our Guest, RYNO VP of Sales and former Lennox TM & District Manager, Paul Redman, on how to best negotiate with your manufacturer.