Nancy Flowers - VP Member Experience, Hagerty

The Tom and Bob Show

English - January 31, 2021 15:18 - 28 minutes - 26.7 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Laurel Stanley - Global Manager of User Experience, Steelcase

Next Episode: Austin Brock, CX Training Manager - Altice USA

Join Tom and Bob as they discuss the customer experience function at Hagerty, the unique view and personification of their customers, and the steps they take to create a customer-centric culture within the organization.