Laurel Stanley - Global Manager of User Experience, Steelcase

The Tom and Bob Show

English - December 08, 2020 15:40 - 26 minutes - 24.4 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Duncan James - Chief Growth Officer and Owner, Point B

Next Episode: Nancy Flowers - VP Member Experience, Hagerty

Laurel Stanley joins Bob and Tom on the show to discuss how UX and CX work together to make Steelcase successful, what a career path in CX looks like at Steelcase, and how Steelcase is responding with CX to a changing workplace due to COVID 19.