Ep.9 Getting On The Customers Level

TeleCastPH

English - January 14, 2020 21:00 - 7 minutes - 5.43 MB
Management Business Entrepreneurship outsourcing offshoring customer support call center positive thinking business strategy startups small business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ep.8 Keep It Real With Customer Expectations

Next Episode: Ep.10 What Do You Get When You Outsource With TeleworkPH

There’s quite a bit of psychology that goes into giving great customer support.

It’s not always easy 😔

The goal is to make a connection with the customer.

This can be a bit of a challenge over the phone☎️ Especially when you only have just a few seconds to assess the situation through the tone of their voice

In today's podcast I talk about ways to get on the customers level. No one likes to be talked down to, and in a lot of cases people don't like to be talked up to either.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff