Ep.8 Keep It Real With Customer Expectations

TeleCastPH

English - January 13, 2020 21:00 - 13 minutes - 8.99 MB
Management Business Entrepreneurship outsourcing offshoring customer support call center positive thinking business strategy startups small business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ep.7 Clear The Clutter & Increase Your Productivity

Next Episode: Ep.9 Getting On The Customers Level

Customer dissatisfaction stems from ONE major element.

Their expectations were not met.

I think you'll agree that setting the right expectations is crucial.

Especially in dealing with support issues.

Here I included some of the things I have done in the past while working support that have not only diffused the situation at hand, but turned frustrated customers into loyal ones.

How?

By setting their expectations properly.

Not making any outrageous promises or telling them what they want to hear just to get them off the phone.

Sometimes you have deliver news they don't want to hear, but if you keep it real, you can still salvage the relationship.

And that's the goal isn't it? To retain that customer relationship when the stuff hits the fan?

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff