Customer Experience Series 2 | Understand customers

TechConnect

English - April 15, 2020 07:00 - 20 minutes - 14 MB - ★★★★★ - 5 ratings
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Previous Episode: Customer Experience Series #1 | Lead with strategy

Next Episode: Customer Experience Series 3 | What is an omnichannel strategy?

Our Customer Experience Benchamarking report is now available on our website hello.global.ntt. The report delves into how to create an effortless experience for your customers. For part two of our CX series, we speak to Matthew Drayson and Thresa Kushner, two experts in understanding customers' needs, who share their tips and knowledge on how you can also get the best out of your data. Press play...